McAfee – Page 3

I have cancelled my subscription, I never updated payment details yet some how McAfee gained access to my account and stole $129.95 for Inv: CS3321756687. I can't contact them have tried online service unfortunately their robot can't understand what I want. Cannot afford to put money on mobile to call McAfee as they emptied my bank account. Cannot get any help.

why do you persist in sending me reminders about renewal when i have told yiou contless times that i have another account with Macafee. I do not want them so stop sending them

at lest two e-mails a day

i have a different contract running as well as this discontinued one but you do not send me e-mails in praise or recognition. S why bother to send me messages that i ignore except that it is becoming too much.

What part of "do not send me any more e-mails on this subject" don't you understand.

On 2023/07/29 I was charged $149.49 (that's almost R3000 - half of what I have left in my bank account as I am unemployed).

I do not even have an active McAfee antivirus on any of my devices!?

"Your trial ended 145 days ago - buy now" is the message I get on the home screen of McAfee on my Asus laptop.

Why or how was I charged for a service I don't even have?

McAfee has the crappiest customer service I've ever experienced (and I live in South Africa - the country of bad services, so that's saying something!)

With half of my money gone, I can't afford to pay my bills and will most likely get bad credit.

I feel robbed and beyond angered at this unauthorised amount deducted.

I ordered Total Protection on 6 May 2023 Order No PL3267809767 for 2 years.

On 22 June 2023 I received email - "URGENT UPDATE" Your Computer May Be At Risk, Renew McAfee Antivirus Delivery [protected] - Your McAfee subscription expires today!

In a panic I have paid £79.99 Order No PL3296442602 unnecessarily. PLEASE REFUND THIS AMOUNT ASAP and contact my email to confirm

I filed a complaint with the FTC about there fraud.They kept saying that my protection was expired and they kept charging me for it and they did not provide any solution to the problem.My protection was 8/82022 until 8/8/2023.I renewed again the protection was supposed to run 08/8/2023 to 08/8/2024 and they still say it has expired.I contacted them 3 times and they done nothing.

I noticed that I now cannot use my computer that is in my den because of all of the notifications from McAffee telling me "my payment has been declined" and needs to be updated or retried again. It is driving me nuts because I want to be able to use my computer since I am back in school. I don't need this hassle from McAffee. I never had this problem with Norton.

I suppose that I will have to go back to Norton as they seem to take care of their customers far better than this company does. This problem is making my blood boil and is putting me under more stress than is needed; stress is what triggers my migraines and epileptic seizures. I don't need either of those.

There was a Matt Simon from Qikbay Mcafee Tech [protected] ID#973 that was suppose to get me service after computer was Compromised and he stated that Mcafee uses an outside vendor called JINGRAM LLC in San Mento Cal.

After hours with this deplorable person I stated that I'm no longer interested after I saw him reading my emails. I told him not get out of my account and and bank account. The check would not go through. Today I notice from my bank that JINGRAM LLC deposited my check for $379.00.

Mcafee is suppose to prevent scammers from using their information so I'm guessing Mcafee is not sufficient with tracking their own scammers. I would not use them. Looking for my refund and this has been reported to the US Marshalls.

Also every person you speak with is in India. These companies need to stay in the USA at least you don't have to repeat yourself 50 million times.

This is Matt Simon's tech num [protected]

I purchased one McAfee Total Protection on the 09/04/2023 for the price of 119.95 euros for two years (validity until 06/05/2025) and I paied it on the 11/04/2023 by direct way to my bank account (Factura [protected], encomenda CS3249693597)

On the 12/04/2023 I was charged on the same bank account with a payment of 129.95 euros for the same service, and so I ask to be reinboursed of this ammount since I do not pay double time for the same service.

I demand a quick answer and reimboursemant.

Viriato Horta

Setúbal 2910039 Portugal

Phone + 351 [protected]

e.mail [protected]@gmail.com

June 2, 2023 12:52pm

I called McAfee customer service to discuss why I was charged $128 when last year I only paid $30. I got connected to a very very rude individual (if someone actually gets back to me I have their name but I will not post it here for respect for their privacy even though they do not deserve it for how rude they were) who would barely let me get a word in our conversation. When I signed up for this service last year, the description came across as I would only have this for one year for $30, so I signed up for it. I was confused on why I was charged $130. He kept yelling at me that I was in contract until 2028 and that the price each year was just going to go up unless I switched to a different contract for $180 and that that was the only way to get my $128 back. When I told him that I did not have $180 and that the money they took was for my car insurance, he became completely rude. He yelled at me several times "then call back I am not helping you this is over" and made me burst out into tears. I was trying to explain to him that I was pretty sure I only signed up for one year, but he was just so rude and would not let me talk. He also was extremely mean when I asked questions for clarification. This has been an absolutely awful experience and I do not want to have anything more to do with this company and their services.

Protection was bought in 2017 after a period of free trial for our home computer. There was no advise given to add devices to be covered after this purchase.

Since then, payment was taken from my account every January with the believe my device was covered.

I called in on the 29/05/2023 to locate the account and find out how many devices I can use the cover for? It then became obvious that first I was being charged to cover 50 devices and that there was no device associated with this product on auto renewal.

I was told that they can't refund my money since 2018 on the above date and that a manager would be in contact within 48 hours. I called back on the 31/05/2023 and was told a supervisor would call me within an hour. On these two occasions no call back.

02/06/2023 I called back was told no supervisor is available to speak to me as they were on other calls. I should wait and they will call me back. I insisted on staying on the line to wait for a supervisor. I was connected to Camille Blancaflor would want to refund 2023's charge which I said no to and asked that our conversation be put in an email to me, she threatened to end the call as I refused the refund and a call back from her manager. I explained to her that I have been waiting since Monday for a manger to call me back and that her refunding only 2023 makes it seem that the issue is resolved.

She quickly refunded £99.99 to me against my will/agreement.

Received email 5/30/23 stating I had authorized renewal for 5 years for $425.00 and amount dbited will reflect under your checking account per ACH transfer within 1 business day. Letter goes on to say "you can simply rech our customer support..." I tried that route and reached someone who refused to listen to what I was trying to say to cancel that I had NOT "placed an order" for this service. I advised him the home address was incorrect and in fact I had not lived there for well over 10 years. I told him I have a new computer that does NOT have any McAfee on it. He asked why I did not want to renew and I told him I just did not like McAfee in the least. He then said he had to send me an email to cancel. I got it but he sent the wrong one...then he resent again. This time it required a number which HE provided. He then said I needed to download the info to verify that I did not have anything on my computer. I told him I was not going to do so and requested a supervisor. I had to do this for at least 5 min as he was arguing with me and saying I was basically not computer literate. He finally connected me with "someone else" who sounded exactly the same. He started in with the exact same info. I advised him that a refund needed to be sent immediately if any funds were taken from any account. If not I will file a letter with the FTC over McAfee. As soon as I finish this email, I will be emailing the Federal Trade Commission as well as the Better Business Burear.

After buying my new laptop in late March last year, I bought a trial package of McAfee's online virus protection. However, I was unaware that McAfee could carry on taking money from my Current Bank Account once the trial period had ended. They have charged me £79.99 for a "service" I have not even used! I have only the last week or so been able to check my online bank statements dating back to late December of last year, 2022, as I have had a very bad bout of Covid virus, followed by "long Covid" as well as two serious dental abscesses. All together, this resulted in serious pain and utter fatigue; no energy at all.

Today I 'phoned my bank, and to my horror I found that my bank will only step in and try to resolve this issue if a complaint is less than 120 days old. The bank has now blocked McAfee from taking any more money from my bank account. There is still the issue of the £79.99 that McAfee took from my current account on 28th December of last year, 2022. I have emailed McAfee, but all I get is an automated reply stating that their inbox is full. I have tried ringing McAfee's Customer Services, but there is never any answer. Their 'phone just rings and rings and rings, and no one picks it up.

I have been a McAfee customer for years. Over the years I have received emails from obvious scammers and from McAfee itself offering special pricing for additional products or services that I don't currently have, Two days ago I received such an offer that appeared genuine so I ordered the product. The product appeared to download properly until it came to a screen asking for a verification code. That process didn't work so I contacted support and received long wait times finally reaching support obviously in India which is not unusual these days. After several attempts of "fixing" the problem they referred me to the accounting department who wanted to refer me to the support department etc., This process occured over a period of two days. This is the third day and no calll back as promised so I called again and got the same run around. When I requested to be connected to the United States the reply was "we do not have customer support in the USA." Currently I am out my money, have no product, and more than likely compromised my identity. So far cammot find a phone number for Corporate USA.

I was being charged twice for subscription fees on May 19 and 23rd. I tried calling the customer service line, I got hanged up out of a sudden. When I tried to call the customer service again, I am not sure if the person on the other end was a robot or a natural person. She just go on talking non stop which is totally irrelevant to me. I got really frustrated as I am not sure how should I go about resolving this issue.

McAfee charged me for a service I didn't want on 1/2/23. I have been fighting this issue for 5 months. I canceled them because they didn't clear up viruses.

They charged my credit card anyway. After 2 months they won't issue a refund, but held the process up so wouldn't have to give me a refund. Don't get McAfee.

NO TO MCAFEE/NO TO MCAFEE/NO MCAFEE/NO MCALIE

I called yesterday and spent over an hour on the phone to one of your assistants. It wasn't an easy process at all and was actually quite stressful. I was calling to state that funds had been taken from my account on both March 7th 2023 99.99 and May 15th 2023 109.99 both for the same product and I only have 1 device. I believe that the emails attached to the accounts are [protected]@gmail.com and [protected]@netball.im. I am in control of the [protected]@netball.im email and the other email I believe is shut down and was done so before I took on the role attached to the emails. I asked for a refund on either of the items and was told I couldn't have one as the one that you would choose to refund has gone over 60days and that the one from May is the one I would have to keep so you couldn't refund this one. When I asked why not I was told because I said that the other email was shut down that I didn't own it and couldn't continue with this one. Therefore you have taken funds from my account for a product I cannot use because you say it doesn't belong to me, yet I have paid for it? This doesn't make sense at all. I would like to be refunded for both. I request that you remove any payment details that you have relating to me and that you remove any data that you hold relating now that I will no longer be a customer. If I am unable to cut the relationship immediately then I will continue with the March item, request a refund for the May item and ask the same that you remove any payment details you have for me and stop the auto renewal. Once the year is over and our business relationship ceases, I ask that you remove any data relating to both accounts.

On the 11th of May 2023 my computer generated a message that my antivirus was turned off and discovered to my horror that my Mcaffee had expired. There had not been any notification that it was due for renewal. I immediately set about doing that. I paid £44,49 (but note the same Mcafee antivirus is available for £22.49). A download and link was immediately sent by email, but no matter how many times I tried it was not possible to install it.

I had to request a remote control session by one of your technicians (Rylan I think) who spent some time trying to fix the problem, eventually stopping the remote session saying all was well. In fact all was NOT well, the Mcafee logo remained on my task bar because it was still trying to install the antivirus. To protect my computer, I had to immediately download another antivirus (Norton), which took no longer than just over 5 minutes.

[protected]@gmail.com

I have cancelled auto renewal online with Mcafee in 2022. However this year 2023 they continue to take the money from my account. I have spent days trying to solve the issue with their virtual assistant unsuccessful. I tried calling the numbers they provide also unsuccessful. They do not provide any email address where I can contact them so I can speak or communicate with a real person. I want a refund of my money but it seems that they are quick to take money but when there is a problem, they are not available to communicate and solve the issue.

Hi Mc Afee

I purchased subscription a few years ago then stopped. But each year Mc Afee charges me £39.99 when I no longer subscribe.

I am starting to get annoyed that each year I am charged for a service that I no longer use & there is no way of switching the auto renew off. I consider your service a con. There is no way of switching it off so it doesn't renew & shows that I don't have subscription in use but only payments that Mc Afee keep charging me. For past 2 years I have lodged also a complaint with my bank to stop any further payments of £39.99.

Haven't used your service for 2 years.

CS3263643053

PLEASE STOP ANY FURTHER PAYMENTS

Email ([protected]@yahioo, ie)

Ms Alison Black

6 Cussick Street

Belfast

BT9 6DU

Northern Ireland

Alison

Sun, 30 Apr at 17:04

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Red McAfee logo

Thank you for being a loyal customer!

Invoice receipt

£39.99

Purchase Date:

30 April 2023

Subscription Start Date:

30 April 2023

Subscription End Date:

30 May 2024

CS3263643053

Package

McAfee TechMaster Concierge Silver (1-year subscription)

£39.99

VAT/TAX

-

Total Due

Ms Alison Black

MASTERCARD

£39.99

Auto-renew: ON

Windows® | macOS® | Chrome OS™

I have 2 McAfee LiveSafe products and 1 McAfee Total Protection and I do not believe I need the redundant LiveSafe product.

I cannot figure out how to stop them from auto renewing, or choose to continue one product but not another. All the choices appear to be ALL OR NOTHING.

I would like to discuss all this with a human. Cannot be done.

I want to get this rectified ASAP.