SUBMIT A COMPLAINT

Makro Online / hisense 58" uhd smart tv

South Africa

Order No. MAK1083953

I have purchased this TV in November and was delivered on the 2nd of December. the TV has 3 problems from the start:

1. TV Needs to be rebooted every time it needs to be connected to a wifi device or re-connect to a wifi device.

2. USB 3 port "throws the usb device out" after few minutes of play

3. TV Freezes randomly, and does not respond to the remote and need to be rebooted

We had 4 technicians to have a look and 1 mother board replacement was done. it continues to give the same problems.

I have called in several times and was told I would get feedback and technician would come but still I sit the same problem, see below last two reference numbers

Ref No: 30583, Makro Online

Zweli Mnguni, Ref No: 35214, Makro Online

Kr
Feb 10, 2019

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