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MagicJack / preventing calling other provider's server

United States
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I have a magic Jack internet phone line. I wanna call my own long distance service provider in Toronto which is called STARTEC and its phone number is [protected]. Magic Jack reroutes me to their own long distance service provider which is WIMAX. I contacted them 3 times and had chat with their top tec-supports. They don't give me a proper answer, just telling me "this is a routing problem". but I can call my cell phone which it's number is very similar to STARTEC. Obviously they want to force people to use their long distance service.

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