Lowe's
reviews and complaints

After spending over $9, 000 on a new kitchen appliance package I am sad to report that the Lowes extended service plan is absolutely ridiculous. Buy your appliances and get an extended service plan at a store where they are actually going to FIX things and honor a replacement policy. 11 weeks ago our dishwasher started stopping mid cycle and an error code appeared. It could not be used. This is a "nice" dishwasher, allegedly. We called for service under our extended warranty. A week later comes the first guy and 11 weeks and 7 service visits later here we are. Not fixed, not replaced. Whats the problem you ask? Lowes requires that your appliance be repaired three time and that the repair fail three times before they will declare it a lemon. How can anything be declared a lemon if it can not be fixed even once? The warranty company cant figure out whats leaking and have guessed at what parts to order. Parts have arrived used, with hard water stains on them in the same location where the tech believes our dishwasher is leaking. The mysterious leak has shorted out other parts. Still no one can see where its leaking from even after my husband and I took turns laying on the floor during the cycle with a flash light taking pictures of anything that looked remotely wet. The service company keeps tickets open returning to the house more than once on the same call so in Lowes warranty system 7 trips to my house appears to be only 3.

Seven half days off work, Seven tech appointments each at least an hour. Five parts ordered to the house. What does that cost? How much is a new Dishwasher?

Ill be going to another store tomorrow to buy something new. I cant take the run around anymore. Then Ill spend 77 days on social media telling everyone who will listen about Lowes, their "extended service plan" and crappy customer service. Thats one day for every day Ive been waiting for my dishwasher to be fixed. Small claims court here we come...

Enough is enough!

I bought the LG a dishwasher, refridge, microwave and stove at lowes, the stove was damaged at delivery, the refridge was damaged three times at delivery and took months of arguing and calling, going into the store and calling customer service to get all replaced and taken care of in this time I was also purchasing the cabinets for the kitchen and sink and handles and counter tops four cabinets came in too small and should have been checked but weren't so were stained and had to buy new, sink sets off on the window but straight on the base ?any way we go to isnstall the dishwasher and the drain hose is to long and kept the washer out side the cabinet but it's a set firing hose so you cannot cut it down, well I pulled it through under the sink, not really having a choice I he'd to leave on an emergency and when I got back the hose had gotten punctured while we were setting it back before I pulled it into the cabinet and it sprayed all over the cabinet and warped it ! Call customer service from lowes they tell me I have to call LG and they play about three weeks of who fixes it plus the fact I purchased a three year extended warranty, well, lowes customer service just informed me I need call lowes customer service to have part replaced and I have to pay for it, no longer will I buy an Lg product nor will I shop at lowes done done done .

December 19, 2016. Not very happy with Lowe's store in Southington, Ct, about our delivery of our new fridge. We were told by Ed Trusiewics, the sales specialist that the delivery guys would take care of everything, we wouldn't have to do anything. They would remove the old fridge and hook up the new one. Well, when they delivered the new fridge they wouldn't disconnect water line because they were "Not plumbers". I called Ed and said he needed to send a plumber now, he then asked to speak with the delivery guy to try to get them to disconnect water line, they refused, they would get in trouble with their boss because they were not plumbers, which I understand. He handed the phone back to me and said Ed put the call on hold, I waited 10 min. no Ed! The Assistance Sales Manager, Albert, at Lowe's called me back and said there is "Nothing they could do, you'll have to take care of it yourself, not their responsibility... not ours! He kept repeating, "not our responsibility, just send it back. No further assistance or help offered. Now we had 2 refridgerators sitting in our kitchen neither one hooked up. Thank goodness our plumber was able to send a guy up to rectify the situation. We will never, ever buy another product from Lowe's again. Always bought appliances from Sears for over 35 years, will continue to do so. We were made to feel as though, "we sold you the fridge we are done with you", which is terrible if not horrific Customer Service!

I paid Lowe's to install a door for me. Everything seemed fine until I went to paint everything a few days later. Only half of the door had caulking on the inside. On the outside, the wood was very damaged and the caulking on the seams was split. There was a half inch gap between the wood and my actual house at the bottom of the kick plate. Considering I paid almost $500 for this 90 minute install, I feel the person should have taken a little bit more time to actually get it right.

I feel like Lowe's should reimburse me for a portion of the install price since this job was obviously done in a rush and was not up to par.

Took snow blower in for Repair at Ft. Wayne Lowes. They had it for a month. When I turned it in changed spark plug. Replaced gas in tank. No spark. Drained gas out of carborator. Still would not start. Had a flat tire. Took it in. They wrote out service repair sheet. Supposed to of been under warrentee. Got a bill for $159.00. They said it was bad gas. Got it back. Drove to Ft. Wayne. 75 miles away. 1 way. Flat tire was not fixed. Put gas in it. Would not start. Took it to neighbor. He took tire off. Valve st in was missing. Got new tube in tired. Service people said just had to air up tire. How can I do that when the valve stem was missing. Neighbor got it running. Paid him. Out money for travel. Service fee that I should not of had to pay. Under warrentee. Really shotty work. Really dissatisfied. Need to file a better businesses complaint. Really passed off.

Purchased a Bosch Dishwasher and 5 year extended Protection Plan that was installed by Lowe's July 2015. Called Lowe's for repair, door pops open mid cycle, October 2016. First contractor shows up October 27th, says parts must be ordered and will get back to me. Two calls later to contractor, last one November 28th, still no parts. Funny, ordered parts through Sears and got them in 2 days! Called Lowe's same date, tell them 1 month wait plus no dishwasher to use entire time not acceptable. Lowe's rescheduled new contractor for November 30th. Called contractor November 30th, they say I'm not in their system, didn't receive Lowe's paper work. Called Lowe's, they scheduled another appointment for December 1st. Will call contractor to confirm. End result so far: 3 days missed work and no working dishwasher. Will not deal with Lowe's again.
Beyond frustration!

I was shopping at Lowe's and was planning to buy a lot of things and needed a rolling cart. That day there were a lot of people and all rolling carts were taken. I asked Lowe's employee what to do and he replied in a rudely manner. He said that since all carts were taken there was nothing he could do. He also said that if I don't like something I can come some other day. Terrible service! I will never go back to that place!

We purchased vinyl plank flooring from lowe's in sumter, sc on oct, 13, 2016. We was told it would be about a week before it came in and installers to come next day. Today is nov, 15, 2016 and we still have no flooring.
I have called several times about this and i get no answers, they say they will get back to me and never do. The people i talk to are very, very, rude and will not give me an answer. The manger of flooring just a minute ago hung up on me and more or less called me a liar. This a very sorry business to treat your customers who spent over $3500 and been waiting for over a month to get your product.
I am so upset about this and will never do business lowe's again. You need to teach your personell about customer coutersy.
I am going to wit week and if the flooring is not in, i am going to take legal action, there is no sense in this kind of treatment.

Order #[protected]
lowe's
1251 broad street
sumter, sc 29150

my name- sandr kee
2750 antelope drive
dalzell, sc 29040
[protected]

Sat (11/12) I ordered a Bosch Dishwasher through Lowes. I was told on-line and over the phone that delivery was guaranteed for 11/28 and that I would be contacted today (11/14) by the install team to set up delivery. When I didn't hear, I called. I was told they could not set up delivery until it arrived and that might add as much as a week. Had I know that Sat, I would have ordered from another vendor.
Today, I asked for the customer complaint line. I was told they would call me. I am still waiting.
So--lots of broken promises.

I recently purchased a 3 pack of GFCI receptacles, installed one of them in a private home in Beau Chene an upscale neighborhood in Mandeville Louisiana. Later I went to install one in my home and found it to be defective so I tried the last of the three and found it too was defective.(In defective I mean they would not reset). I took them back to the Lowe's store in Covington Louisiana where I had purchased them and was told they would not take them back as store policy requires all three in the pack had to be returned together. I also then noticed that the pack had markings on it indicating it had been returned previously, due to defect, but was just put back on the shelf. I then remembered I had one of the same brand installed on my deck. I removed it to add to the pack to make the return. I then went to Home Depot and bought a replacement.Lowe's Blow's

11-16-2016

I went to the White Marsh, MD store to purchase a washing machine. The associates were very rude, unknowledgeable and didn't seem eager to make a sale. We were looking at the washing machines for about 20 minutes until someone came and approached us to see if we needed help. There wasn't any other customer around in the area at that time. We asked about 2 specific models. The associate response..."I wouldn't buy either one" Me: Well, why not? Associate: "Because they are junk, they aren't made in America and the parts are very hard to get and once you buy the product, you will never be able to get the parts." Me: So, what's the difference in each models? Associate: "There isn't one, it's just a way to make you pay more." Me: Well, if I want one, is it in stock? Associate:" I'll check, Nope neither are in stock." Me: If I order one, how long will it take to get? Associate: "I have no idea, it takes a long time." This whole conversation was ridiculous and uncalled for, he was very rude and unhelpful. How are you not able to give a customer an estimated time frame? The associate told us that no other store had either product we were looking for. We got out to our vehicle and started calling other Lowes stores...The store in Abingdon had one of the models we were looking for, 2 to be exact in stock! We made multiple calls to different stores and honestly, your customer service is very rude. We even called the White Marsh store, and your associate answers and says "can I help you?" No store name or nothing! She as well was annoyed to answer any of our questions. I personally, own a company and most certainly can not & will not be rude to my customers. Without customers, there would be NO company. We did in fact, finally go back in and bought a washing machine. A different associate waited on us, that one wasn't as rude, but was not over excited to help us either. We decided to get another washing machine that wasn't on the floor as a model. Another associate from Abingdon store told us about that specific washer, so we inquired about that one when we went back in. We were told if we wanted that specific washer, that would take 30-45 days just to get it in. Not to thrilled of the expectancy, however, we did buy it. We had to go to customer service to ask for more credit on our credit card, which we were approved, however that associate was annoyed as well. When I ask her questions, she was annoyed and was trying to rush me away. I just don't get it. We needed a storm door as well. After the experience we had today just buying a washing machine, we opted out and went to home depot and purchased the storm door today. I live 1 mile from Home Depot, I drove pass Home Depot to get to Lowes and customer service was just plain awful. I am in the customer service field as well...I tell all of my employees if they don't like there job, than find a new one and I do not except any of my employees to be rude to any of my customers.

On the 10/29/2016 I went to the store at Elkin, North Carolina to buy vinyl Venetian Blinds "168424 csn 27-64". I needed three but they only had one of the items. I paid in advance for three blinds with the understanding the other two would be transferred from the Wilkesboro, North Carolina store the next Monday, since that store had them in stock. I waited until the next Wednesday before calling to give them ample time to have them ready to fill my order. I had to call more than once to get a "live person" to answer on that Wednesday. They found the order but hadn't processed it yet. Today, after 7 days waiting I called three times before any one would answer and then after checking they still hadn't transferred the two blinds from Wilkesboro, North Carolina Store, which is just a few miles away and stated they hadn't yet been requested to be sent!

Ordered a Samsung Refrigerator 9/6/2016, showed delivery date of 10/4/2016, then changed to 10/14/2016 and being delivered from North Carolina? Checked on 10/10/2016 and it showed on schedule and we would get a call for 2 hour window. No call so we called and was told it wasn't being delivered and it would be 6 more weeks!

Never again.

Resolution, cancelled order.

I called in on 9/4 about my Samsung dryer. It is 10/1 and my dryer is yet to be fixed. Lowes has been giving me the run around. I purchased an extended warranty and they hired a company that isn't capable of fixing anything. The first technician said the power supply board was out and it took 21 days to get the part and it was the wrong part . They said it was the heating element and they came again. Wrong heating element after third technician came out. Dryer is still not fixed. Lowes is a horrible company. I wouldn't buy a screw from them.

I was parked in the Lowe's lot and they had my car towed! There are no signs saying you can't park overnight in the main lot that I was in and the 2 signs they have are in the wrong place. They were told by the police department and city code enforcement. My car was taken for 3 days and my Parkinson's disease medication was in that car! Because I had just gotten the car 2 days before I didn't have the pink slip or registration so i was forced to take 2 bus's and walk almost 3 miles each way to get the paperwork I could not wait for in the mail. So after shaking walking and being without a car for 3 days. Lowe's did pay for the towing however I told them I wanted money and lots of it for all they had put me through. This is the last straw they sent me a letter saying they paid for the towing basically because they are such nice people but they wouldn't do anymore! No, you paid for the towing because you towed it illegally! So now I have to sue them...and I WILL

The fridge is about a year and one half old. It made a whining noise and a fluttering noise (Fan hitting ice) from the beginning. Service came out eleven times and replaced the parts twice, the seal, the circuit board. Now i'm in to the extended warranty service. The compressor has now gone out. The first company diagnosed it then would never return my calls or lowes' calls. So they gave us mike's appliance repair. They had to come diagnose, found compressor bad, took a week to come back and install, and i'm calling them out again as it is not cold enough. This is freaking rediculous and I will ppost everywhere I can about the problems. 14 service calls and they did'nt replace it and it is still not working. It's been over three weeks.

Bought portable dishwasher and 3 year extended warranty. One year later, dishwasher no longer works and Lowe's will neither repair nor replace. They say they are "hoping" to find a replacement part but it has been 5 weeks and no progress yet. Lowes does not honor warranties so do not waste money on buying one. They also sell poor quality appliances, so it is doubly frustrating they do not stand behind their warranty.

Purchased 2 of the same model fans (White) and both fans have faded to a ugly dull yellow color which is very noticeable against the white color of our ceiling. I am very disappointed with the color they have turned, the fans are a 5 blade model. Do not have a model number but will be looking into replacing both fans.

Purchased a new front door and installation services through Lowe's in Auburn, WA. The installer had botched the job and Lowe's is having a hard time making it right. The front door was not measured properly to begin with as there's a half inch gap on the right hand side that the contractor tried to fill in with lots of silicone caulking that had spilled out a few hours after the installation. Lowe's suggests just sending the same contractor in to re-pour the caulking and call it a day. Check out the photos and see for yourself.

I had a problem with the bath tub located in the basement. It kept backing up with mud in it. So, I went to Lowes in Brockton and explained the problem to them. And then, I gave them the job which they accepted to do. I wanted the problem to be fixed, and to renovate the whole bathroom at the time. Lowes charged me at the beginning $8, 190.35. They started to do the job. Then, after they removed the bath tub, they charged an extra $2, 247.75 because according to them, they have more work to do than they did expect. The bathroom was done almost at the end of the year of 2015. By April 2016, the same problem with the backing up started again with the new bath tub and became worse than before. By May 2016, I went to Lowes to tell them about the problem, and they said they would send somebody to check it. An employee, with the name Zach called me, and made an appointment to come to check the tub. First, after making that appointment, he did not call and did not show up. I called him again, and he finally came over to check the bath tub. After checking the tub, he said he would talk to his boss, and did not call back. I called again, and spoke to Zach on 6/20/16. He said he would send a plumber to check it again. On June 25th, 2016, a plumber came to check the bath tub and stated that the problem is not the tub, and thought and suggested that the septic pipe is clogged, and would talk to Lowes. I called Zach on June 28th, 2016, he stated they would not pay to fix the problem because it is from the main pipe. It happened before, and that was the reason I wanted it to be fixed. The main reason was the plumbing problem. And, after the job was done, the problem was not fixed and it became worse. Please I would like you to help me with this problem, also I would like to have a refund. Thank you in advance for your understanding.