Lowe's

Actually this is the last thing I wanted to do, but my illusion of Lowes standing behind their work has been shattered. I replaced my roof od 30 years, ( not because it was leaking), but because it was old. I had 4 estimates done. I choose Lowes because I thought they would always be there in the future and stand behind their work. I have reciently descovered a leak in an upstairs room we use for storage. I dont know how long its been leaking but enough to cause the sheetrock to come off the wall. Now here we go, I reported this to the store I purchased the roof from and was told someone would be out to check on leak, ok, pleased so far. No one came, called back to hear my 2 year labor warrenty is up. I have read my contract from front to back and it says nothing about warrentee being up after 2 years. It shouldnt be leaking at all. Next I speak with customer care. Associate agrees with me and reccomends Lowes look at my roof. Back to being pleased. I get a call from roof installation in N. Carolina and am told again my two year warrentee is up and everyone sorry this has happened but we will turn you over to the shingle company now. Owens shingles told me (at my expense) I am to call a roofing company, have "them" come out and access roof. They provided the roof company number I'm to call. It's one of the companies I had come out and give me an estimate, but I chose Lowes. So Hi other company, sorry I didn't choose you to put my roof on but will you come out and tell me why my Lowes roof is leaking. Did I mention I have a contract that says nothing about a two year warrentee, according to Lowes this is general knowledge

Shoppers beware. If you are a hard worker and a shopper of Lowes please stop shopping there. Why they fire hard workers that report soreness or off the job injuries and on the job injuries. We had a safety meeting where the safety office told all employees that we need to report any soreness or on or off the job injuries. And my stupid self thought I was doing the right thing by reporting my soreness (a medical condition) and a week later they fired me for it. If you shop at Lowes please stop shopping there in support of me and every other worker they fire because of this. I worked at Lowes rdc 1436 Lebanon Oregon. I thought I liked the job till they pulled this crap. Support workers and boycott Lowes till this stops.

We had Lowes in Sayre, PA install our roofing shingles on a very large home as we were assured they follow code and standards as you should expect from a large company. Worst workmanship you could ever find! The installer had to go back and fix about 27 issues and this was on a $20k installation. Then we complained again and of course they had already fired the installer - no kidding and said basically - too bad for us! We have had to hire others to follow up and just had work completed as the installer told us the very top of the home was fine for years to come and didn't follow up. See pictures attached as what this "professional roofer" left for us to deal with. Thank goodness for drones! STAY AWAY FROM LOWES SERVICES - especially in SAYRE, PA ! We know many people that have had similar experiences from A-Z with Lowes installations!

Wife and I went into Lowe's in Vernal, Ut. not to many places here to choose from. We ordered Cali bamboo flooring for the kitchen, laundry and main bathroom. We got the right flooring but the installer didn't know a thing about installing flooring. Though he is the best one they have. Install should be 1/2 inch from the walls not 3/5 to1"gap. The flooring should have been laid opposite from the floor joists not with them. Then instead of running a continuous floor broke up each room with a half [censored] install of tread which comes up. The lines for each room don't match up. Then putting cut pieces of less than 8" more like 2" in the doorways. I told them that this job was not good and I wanted it fixed to what I want. That didn't happen. So likeso many others I'm going to spend some time and redo it the right way not the Lowe's way. I added a few photos of this sucky install.

We ordered some ship lap a week ago and the East Peoria store had to order it from the Peoria store. Not enough . We called on Tuesday and were told it was in. Mind you we already paid for it. We went tonight, Friday, to pick it up. Mind you the head cashier first asked us what ship lap was.. then asked us what department it was in.. and then asked us if we were there for the rebates . Wow. We waited there for 45 min just to have them tell us they didn't have our order . Keep in mind they also didn't believe us when we stated we had called and were told it was here . We didn't get a pick up truck and drive out here on a whim . What made it worse was
That she had the audacity to get angry at me
For getting upset ! I even stated I was mad at the situation and not the clerk. She actually smirked and crossed he arms and wouldnt even look at me when I asked for an apology . They made us wait for 45 min for nothing . From 8pm to 8:45. We just told them to give us our money back. I will never shop there again! We were goning to use them for our kitchen remodel. Not now! Going to stick with Menards!

I have been calling Lowe's in Nacogdoches Texas for over 40 minutes now to talk to the building department. I have been looped back to the main recording 10 plus tines, I have been hung up in twice and talked with two customer service folks at operator station who told me to hang while they transferred me and still have gotten no one! I called Home Depot and got prices immediately! I am looking for 2 0
Pallets of salcrete 80 lb bags and 3 pallets of 8x8x16 cement hollow blocks guess they don't want my business. Just thought you should know...

A 6 year warranty Hot water tank was purchased on 1/5/2016. It completely died in 4/19/2018, approximately 2 years after purchase. We of course purchased an "extended warranty" for this product.
When I called Lowe's on 4/20/2018, I was told to call American Water Heater as they service these products. I called and was told that we had to install a new regulator ourselves. It cost us $30.00 for Shipping of the part. It arrived on 4/23/2018 and it doesn't work.
I called back to let them know that the part did not work. I was told to then check something else on the water heater. I told her that my husband was disabled and was not getting on the floor again and I would like authorization for a new water heater. She told me that she could not authorize that because it is a "fixable problem". I asked her how she could say that when she doesn't know what the problem is. I asked to speak to a supervisor (Stephen). He was even more a piece of work. When I asked what the warranty covered, I was told it covered parts and tank. I asked what the extended warranty covered and was told " Oh, that's a whole new ball game". He would not authorize a new tank either. I was to call LOWE'S Service Center and get an ID# for the job and call Stephen back to get a referral # to give the technician when he comes to the house for payment.
Lowe's Service person BOB couldn't find anyone local so he put it in a message for the next available technician to call within 48 hours. Meanwhile, I have already been without hot water for 5 days, and it looks
like it will be even longer as the tech has to order the parts from American Water Heater. This is a scam by Lowe's to get you to by an extended warranty and then they will not honor it. We will never shop at Lowe's again. It is truly your loss.

We bought a dishwasher over a month ago and have never been able to use it We have been given the run numerous times. We have been given Buddy's plumbing, Don' Easy Pay. These companies don't show up nor do they call or stick to their appointments. It rained one day and Buddy's decided not to show up because of this. Dons Easy Pay never answers their phone. These companies are awful and Lowe's Advantage is not any better. There service people are rude and seem to not care. I WILL NOT BUY ANOTHER APPLIANCE FROM LOWES! We have purchased many and had many more to place in our cabins but they will not be from LOWES. THEIR SERVICE STINKS. DONT PAY THE EXTRA MONEY BECAUSE THEY ARE NOT GOING TO HELP YOU.

i paid 4116$ for a vinyl fence in the back yard and to have off street parking.i clearly stated what I want.the double gate are to be center with two 4 foot panels on both side.they did not do this.for 6 monthes lowes been ignoring me .I went to cpo office with this and jerron parry refuse to correct the fence installation and the rod in the ground and keys for the lock on the gate do NOT LOCK.i will never advise anyone to buy from lowes their fence job.this is a scam on lowes part.they want me to PAY for the correct layout of the gate and locks on the gate!outrageous rip off.do not trust lowes.a driver cannot get out of the car with the car up next to the side fence.and how am I to drive a car in a 4 foot gate!

Loews better get on the ball! They are everything these people are complaining about and more! Discrimination is rampant! They do not care one bit about their employees and they better start! My Daughter who works there is being "messed around" with just like every complaint I've read! But guess what mommy has money and there will be litigation check out your management in your Delaware stores and do it fast, Mr. Ceo! I'm all over this and you wont get away with it! And I'm not talking sexual harassment, I'm talking about all the little ways they try to keep their budget down. Discrimination of any kind should be looked at in your Stores... Especially against the handicapped! I know people personally who work at the News Journal News paper and will use every possible way to crush your little games you play, talk about that at your next
Board meeting.

I purchased two items from the Tools department on 3/31/18 for working on my car a Kobalt half inch breaker bar and 15/16 impact socket both items had to be retrived by an employee because of loss prevention methods (which I completely understand). I paid a total of 30.22. I ended up not using the items and went to return them i used my card to pay for them a perpaid American Express which i later on that day losing. When i got to the counter the employee competed my return just fine and and put it back on my lost card. I went across the street to my local Arbys amd got lunch with my fiancee and relized that i LOST that card therefore my retured money was in cyber space... So i went back across the street and to Customer Service Desk informed the employee of my problem she did as she should and contacted her supervisor which took forever to get there and i had my finance explain my problem to him cause i was on a call with my son by that time. The Manager immediately went in to this mode and went on about how the items might have been obtained without paying for them. Which understandably immediately infuriated my fiance. Now I don't make much money and don't claim to be rich at all but poor judgement on that manager's behalf as he displayed a large amount of classism towards us I found it to be very upsetting and degrading especially in a line full of people being stared at. As he was only the service desk manager she then asked for his manager to be called up considering she did not appreciate the way she was being treated by him and felt as if speaking to a nether manager we would possibly be able to resolve the issue of the return in a professional manner without the judgmental and condescending temperament that the other manager had and when the other manager arrived he was very confrontational in mannerism from the start not sure as to what the other manager told him when he called him to the service desk. although the second manager that I spoke with seem to have lost his confrontational mannerism shortly after she began to explain the situation to him however the issue that I had with the refund still has yet to be resolved I appreciate you taking time to review my complaint and I would love for this issue to be looked into with my refund as well as with the issues I had with management and the way they treat customers they're at the Range Line Store...

Went to Lowes in Lancaster CA today to get plumbing supplies. I needed help and asked one employee ( when I finally found one) who paged for someone in plumbing to help. After waiting for around 5 minutes no one showed up. I asked another employee who was walking by again for help, and he again pages on his radio for someone in plumbing Once again what seemed like an eternity no one shows up. I realized that I wasn't going to get help. the end of the plumbing aisle was even a sign "Need help, just ask. " I got none. I left, went to Home Depot, got help there quickly, got my supplies and was out in 10 minutes! Lowe's lost as . Their service is the worst. It appears that they don't have enough employees and is very mismanaged.

When I purchased the Gazebo # 875051, I was informed that it would be delivered 03/25/2018. I called to make sure about the delivery date because it was to be delivered on a Sunday. I was told once again that it was confirmed to be delivered on 03/25/2018. I prepared the ground where it is to be located and contracted an installer to come and assemble it on the 25th. This morning, 03/25/2018, I received a call stating that Lowe's did not have a unit and it would not be delivered. After a conversation with a person who claimed to be the manager of the your store, I was not agreeable with the manner I was treated! I could not get a commitment from him as to when I could definitely receive the Gazebo. Your people gave the impression that they had no interest getting the Gazebo I had paid for!

We have been Sub-Contractors for Lowes in several locations throughout the Syracuse, NY area since 2004
For over 2 years we have been begging Lowes to pay for the estimates and installs that we have completed for THEIR CUSTOMERS.
Lowes charges all customers $35.00 for independent contractors to meet with them in order to have Lowes give them an install price.
However, they seem to not want to pay these contractors for doing their job.
When companies rely on getting paid for working with these larger companies you would think that since we provide services for them that they would pay us.
You, as the customer are paying Lowes stores to have your product installed but please keep in mind that they are not paying us and instead hoping that small companies like us work for FREE. Nobody at Lowe's has offered to assist us in collecting what is owed to us which at times has added up to over $10, 000.00 but yet I'm sure that no one at corporate is not getting paid their weekly salary. How does one survive? when the BBB or Department of Labor will not step up and help us to get paid.

I say... skip the middle man from now on and go straight to the trusted contractors out there that have better quality relationships with customers, better customer service and better yet you know who you are paying and that they ARE getting paid for doing the jobs requested.

Over 250 deaths in Oklahoma caused by the flu. Store 1536 in Broken Arrow OK. AJ in lumber brought in a doctors note to Amber Winn, a ASM. She took his note and gave it to her brother who is a doctor and had him write fake on it. Kellie McLaughlin, a ASM and John Klonecki the HR approved of Winn's deception. When will corporate investigate and do the right thing? Never cause they could care less.

I had twenty replacement windows installed in my home by Lowes in 2006. In the last couple of months the paint finish has started peeling off of the wrap. The installers were responsible to furnish the wrap due to the fact the wrap was included in the pay. The installer was Joe Purnell and he no longer installs for Lowes. I have talked to a commercial sales specialist and he stated that the wrap comes with a limited lifetime warranty. He did email photos to a representative and he asked for receipts. I cannot furnish this due to the fact the installer furnished the wrap. I just had my home inspected due to the fact I am putting on the market. The person that did the inspection said in 26 years he had never seen or heard of this happening. What recourse due I have in resolving this matter? The installation was purchased at the Lowes in Danville Va.(787) and a new roof was also installed at the same time.

I'm not complaining so much as trying to understand Lowes installation policy. I bought a garbage disposal from Lowes on [protected]. Now being an old lady I needed to have it installed. When I called Lowes on 2-28-18 I was directed to the plumbing department where an employee named Al answered. I explained what I needed and he proceeded to speak away from the phone to ask a customer (I assume) in the store if they needed help. Apparently I was not a customer because I wasn't in the store (Jackson store ). That isn't the issue. The issue is that I was told that I would have to pay for the service before anybody even came to my home. I would have to go to the Jackson store. There I would have to sign a contract and make payment for the service then the contractor would contact me and make the arrangements to do the installation. I thanked him and hung up the phone. All I could think of was all the other services that I've had done, services I received and I've never had to sign a contract and pay for the service before it was performed. I get that service people need to be paid for their services. Usually I am informed at the time of setting up the appointment that payment is required at the time of service. But never pay and then the person will get back to me for a time of service. I'm not sure if this a corporate policy or just individual store policy. Whichever it is, I will return the garbage disposal to Lowes and never shop there again. I would rather pay more money at another store for a product than be told I have to pay for a service before it's even performed. Lowes has lost a good and loyal customer. I don't think that I could go to Lowes or any other store get a product and tell the store that I'll take the product home first and if it's to my satisfaction then I'll pay for it. Yours truly, Michaela Gebhardt

I bought my house that came with the Harbor Breeze fan with remote. Now the remote is not turning it on. I changed battery still not working. The red light at the top of the remote comes on when I push any button, fan, light. But does not come on. I don't know what to do. Is it the remote? I read the posts above and paying $39.95 for a new remote is nuts. Not sure it is the remote. Help!

Lowe's provided us with a project manager. It sounds cool, but it was a disaster for windows and doors for our home. The project manager had serious problems quoting the doors/windows and labor charge and then tried to sell us two (2) doors for $6000 and then eventually $500 each. I was never able to choose the type of material. He quoted the low end, then the high end, and that was it. No choosing the color or material or anything else for that matter. Basically, these are two prices - Take it or leave it.

This is the whopper though - $8000 for labor for two doors (trim work and a beam). That's right, $8, 000 for labor only. I verified this twice through email. You may get two doors for $1, 000 (which is not what I even wanted), but you are going to pay $8, 000 for us to install them.

This is serious price gouging and an extreme example of trying to take advantage of people that they think don't know any better.

I have been a customer and cardholder at Lowe's for decades, but this is just wrong. Please always get a get a second estimate on prices. A snazzy window competitor came in at about $1, 000 installation, and they are an upscale high-end architectural window company. (even stating that no additional beam was needed.) Regardless, I wanted to give Lowe's a chance.

I expected more from Lowe's. I like Lowe's and enjoy shopping there, but this is plain wrong. This should not happen to anyone else.

I called the local store, Lawrenceburg Indiana, to ask if my son could pick up my order for me. I was told by a girl in customer service that if I didn't have my order number, she couldn't look up my order. What? Guess Lowes doesn't care what your name is anymore, we are nothing but a number. Odd that when I got back on their site, I had no trouble pulling up my order without my order number.