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1.4 2212 Reviews

Lowe's Complaints Summary

243 Resolved
1959 Unresolved
Our verdict: With Lowe's's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Lowe's reviews & complaints 2212

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10:23 am EDT
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Lowe's samsung french door refrigerator

I will never ever buy anything that is made by samsung again! I purchased all my kitchen appliances (refrigerator, stove, microwave & dish washer) from lowes, but they are manufactured by samsung. After the 1st month I had to call for service on my ice maker... They put in a new one. I purchased my appliances aug. 2017... Last week the refrigerator just stopped working... Freezer is in bottom, which is not making ice, but staying cold, refrigerator part not working at all. I call service center for warranty... They send someone out the next day, but had to order parts... Which did not come in until following wednesday. Mean while I had to go without a refrigerator for 7 days. They offered a loaner... Which I had no idea where I put it! Guy comes out yesterday installs the "new" parts and he leaves... Well refrigerator not working. I call... They have to order "new" parts to replace the "new" parts! Can not come back out until next tuesday.. Do not buy samsung.. I will never again!

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10:23 am EDT
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Lowe's flooring department

Paid Lowes in Hackensack, NJ $35 + tax to measure the space for Pergo flooring installation. The estimates came with $3, 700 charge for leveling the floors - $1, 200 for 44 bags of cement and $2, 500 for handling this cement. When I questioned these unreasonable charges - Lowes can't explain them, blames the 3rd party installer and does not take any responsibility for this quote. It has been 3 weeks now of back and forth calls with Lowes staff and they are still trying to figure this out. I already gave the business to National Floors Direct, who did a fabulous job - not only my floor was perfectly straight but they gave me a very reasonable price and a life-time warranty. Will never do business with Lowes again.

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2:10 pm EDT
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Lowe's lowe's store #2604, concord, ca 94521

We have been lowe's customers since 1993 and this letter is to inform you that once our final project, scheduled (and re-scheduled multiple times) for next week is completed, you can remove the welcome mat from outside your concord, california location for my wife and I as we will be taking our home goods, landscaping, tools, etc., business elsewhere. We moved to concord on memorial day weekend, this was our first physical visit to your concord location. This is when we met craig in the gas grill/barbecue section. As a retired and disabled member of the u.S. Military, we opted to have lowe's install & deliver this gas grill which involved an $80.00 upcharge. When the grill arrived it was in a box and not built or installed as confirmed by craig. Repeated phone calls to management were finally returned by "mike", only to learn, from the in-store assistant manager himself, who when returned our call stated the information we received from "craig" was incorrect and that "craig" had been providing this misinformation to other customers as well, as we learned from the first call to the assistant in-store manager; "mike". "mike" then informed us that he would refund our $80.00 and instructed us to install the grill ourselves which we accomplished. The refund from "mike" was very generous to which we both appreciated and we then tackled the assembly of the grill itself without issue. However, ten days go by and still no refund our lowe's account, causing us to make additional calls to "mike" the in-store assistant manager. These return calls to "mike" were not returned in a timely manner, and when "mike" finally did contact us he stated he would have called us earlier but he was "hiding in the back room". These are his words and not a fabrication. As I stated earlier, this was our first time in the concord location physically, however, we had been on the phone with your carpet department multiple times prior to our move to concord to ensure we would have the correct carpet selected, purchased and installed prior to our arrival. Of these three options - the only one which was completed as of the date of this letter is "purchased". Your staff is well versed on this part of the transaction, however, returning phone calls, scheduling, and honesty does not appear to be qualifying factors for lowe's employees as we continue to wait on the installation of our carpet in our new home. On june 20th, my wife bonnie received a call from "ben" who is a contracted lowe's carpet installer, stating a member of the installer's family had passed away and the installation of the carpet would have to be further delayed until the week of july 2nd. This phone call, of course, was made the day before the carpet was actually supposed to be installed. Does this complaint letter yet have your attention? No? Well, on that very afternoon of june 20th, my wife purchased two lamps for our bedside tables. One lamp did not include the finial to hold the shade in place. Is this a quality control problem with lowe's? No. However, you might imagine the language the two of used regarding the lowe's location in concord when we prepared to outfit our new bedroom with these two lamps. Now my wife needs to make yet another run back to this location; speak with another employee whose competence remains suspect to resolve yet one more matter. We've been in concord for only four short weeks and have already taken pen to paper to provide you with our concerns as they have been addressed herein. I've addressed the fact that I am a retired and disabled u.S. Military veteran - I have provided this information for two reasons; (a) your 10% discount to all u.S. Military members and (b) the simple fact it's just not worth it. The ten percent savings we receive on our purchases is lost on the price of gasoline to run back and forth to this location for resolution, not to mention the anguish in attempting to contact the in-store manager while he admittedly hides in the break-room. The failure in leadership displayed by your concord in-store assistant manager "mike" is actively mirrored by those in the lower-echelon positions, i.e., craig in gas grills; "matt devore" in carpeting.

As stated previously, we have been faithful customers of lowe's since 1993. The only reason for this letter of complaint is to address the matters we have experienced to ensure you are made aware.

If our carpet is not properly installed on june 29, 2018, the total cost of the carpet and installation will be credited back to our lowe's card forcing us to take our business to another retailer.
Concerned,

Paul e. Cheney

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11:40 am EDT

Lowe's vinyl siding installation

March 12th 2018. I paid in full, for vinyl siding install. Specifically stated I did not want the same contractor who did my window installation in 2014. He made a complete mess out of the job and my home. I was assured it was not him doing my siding. My saleman said they would get started in two weeks. Month later I called to say I hadn't heard from anyone. He says they will be there on Monday. They start a few bumps and lots of seems. Using the wrong color trim. I tell the saleman. He said no problem he had to order the right color they will be back next week and fix the mistakes. The next week contractor said it will be to much trouble to change. Starts up again using the wrong color and the work is so sloppy. Call salesman again. He assured me it would be fixed. He was going to be on the job with them. Same mistake the next day. I asked for a different contractor. A month later I learn these boys are working for the contractor I stated I did not want on my job. They told me it would be one month to get another one. Ask for my money back. Less my materials. I was told the contractor had the rest of my materials and they wouldnt be liable for the exchange. I'm being charge for for materials I never received. They claiming I have I do not h as have. Cant order materials because Saydie with corporate refuses to give me a copy of my invoice. Did not get my $1000. rebate I was told I'd get on siding. Getting letters saying i did not purchase $1000.00 worst of siding yo get the rebate. My contractors remove everything Lowes contractors did to find they did not replace the old insulation and were there was no insulation the didn't put any. I was supposed to have new
Insulation. They were supposed to remove and replace all rotten board. They did not! Every windows lowes installer put in the year of 2014 all the wood around and under my windows was rotten. They put new siding on top of the rot, nails wouldn't even stay in the wall. Did not used starter stripes. Only used three to four nails in a 12ft. Strip of siding. Unbelieve! To top it all off my house had siding and it was nothing wrong with what I had. I was trying to get my home in good shape before I retire. They took all my siding, shutters stripped my house to nothing worked 4 day out of two weeks. Months my home has been exposed and everytime it rains water is pouring in my windows to a completely new remodel home. New walls, custome window frames and new hardwood floors getting wet.. ive sent them pictures. I feel I should I get all my money back. Its days before I get a response. Cant get a honest answer. And Saydie at the corporate office blocks me from getting through to someone over her head. I really think she enjoys showing me she's in charge and in control.

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rogeregor
Redmond, Oregon, US
Jun 05, 2021 8:18 pm EDT

Similar situation with Hardie Siding, they switched Sub Contractor, new Contractor, BROKEN ENGLISH, would nod and seem to understand but it was one fiasco after another. The Lowes Sales Person who knew nothing about Construction became the Project Manager. I would complain and am told to talk to the Contractor, "He's a Professional." Sloppy Workmanship and Leaving the Gutters on the ground, not reinstalling Electrical, not replacing Trim, I'm told they Consider the Job Done and Left. Contract required a particular type of Arbitration, you can't collect Legal Fee's even if you Prevail. And just too how far they thought this out, NO CLASS ACTION. THIS IS WHY YOU SEE SO MANY NEGATIVE EXPERIENCES WITH LOWES INSTALLATION. THEY DON'T KNOW WHAT THEIR DOING AND DON'T CARE.

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11:33 pm EDT

Lowe's kitchen cabinetry

As a previous Lowes employee, I apologize to all of customers having complaints with their kitchen cabinetry orders.

It is a very expensive investment in your family's home.

Lowes has a non existent cabinet Specialist training program. I literally did not even receive basic training materials needed, with exception of viewing of few short training videos on 20/20 design.

I was not even provided with a new employee white, spiral manual and was given no education on policies and procedures. The only time I learned anything was when I was told not to do something a specific way.

They assigned me to the position with another new girl to the department (within 6 months) and a new PSI which had no previous experience in building or design, but were both standing employees. (I have 5 years as a project manager .)

The sales manager for the store #1808 told me to compete against my co worker if I wanted to "feed my family". No sense of teamwork so that the three of us may learn from each others strengths was ever instilled. Just say whatever you must to sell it today even if it is designed poorly.

As I had no training and no reference books, my only choices was to ask my fellow department employee who did not want to help me learn, as she was trying to "feed her family" and knowledge for me was competition for her.

When asking my other option, the non experienced PSI, she would tell me "she had no clue".

My co Cabinet Specialist had prior worked in the install sales office and had a favorable relationship with the sales manager. She used her relationship, knowledge of the install department and computet access, to return things onto other back office employees who sales were not monitored, as well as give free Details and offer extra "freebies" that she had Lowes contractors perform and then wrote off on the back end in order to get her sales.

She often told customers without accurate measurements to "order things now and we'll return whatever doesn't work" to get her numbers, only to return excess stock to another back end associates sales number and then put the cabinets on the discount rack. Thus, delaying customers to actually get what they need accurately, the first time with a thoughtfull design.

The stores inexperienced PSI, would assign my coworker all projects so that she could assist her in performing a job. However, I watched numerous Project Specialist Interior (PSI) projects poorly managed and executed, causing customers great delay and quality dissatisfaction.

As such, I unfortunately, would advise everyone to avoid their exorbitant and problem riddled cabinet & PSI department.

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6:59 am EDT

Lowe's remodeling of two baths and kitchen

We contracted with the Lowe's store on Feb 17, 2018 to remodel two bath's and a kitchen and paid them just over $34, 000. Now it is June 11, almost four months later and we still do not even have a working toilet or shower. All that has been done is tile laid in the kitchen, laundry room and just last week in the two baths. The kitchen cabinets are hung, no counter tops yet. The cabinets were installed over raw sheetrock around where the sink plumbing is, no mudding in or paint. The tub is in place but not hooked up to plumbing. The contractor promised my wife two weeks ago they would have a bath completed by the time we returned from Florida. Did not happen, we still do not have a toilet or shower. We are ready to get our own independent contractor to finish the work we have already paid Lowe's to do just so we can have a toilet and shower. At the rate Lowe's and their contractor is going it will be a year before they are done.

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8:22 pm EDT

Lowe's laundry double door/customer service

We are going on 7 months waiting for installation of laundry room door. We have received terrible customer service. You would think that after this many months someone within Lowe's would take some interest and pride in their service and make this right. You can't get information over the phone. If you do get a person on the line they give you incorrect information on the status of your order. Therefore you have to go in to the store and hope the person you need to talk to happens to be in.
THIS DOOR HAS BEEN ORDERED 4TIMES! It takes 6-8 weeks each time it has to be reordered. The First time it was ordered it come in with incorrect hardware and had huge gaps between the hinges and the door, the second time the dimensions were incorrect so the sales person suggested we use larger molding to cover up the error. We refused to do so because it wouldn't match the molding in the house and doors near by. The third time there were nails driven through it. The door has arrived in store for the 4th time. We were told we would be contacted for installation within 2 days. It has been 5 days and we have not been contacted and have NO installation date.
The crazy thing is Lowe's charged our credit card 7 months ago and we still do not have a door.
We will never do business with Lowe's again. All our future home improvements will be done with Home Depot.

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1:24 pm EDT

Lowe's washer

I purchased all my appliances easton Lowes store May 29 2016 with 5 years protection plan. About a month ago my washer broken and I called Lowes service dep. and they sent a service technician he looked my washer and he sad your washer has big issue but do not worry you covered with protection plan. I received phone call couple days later from the lowes service dep. and they told me your machine needs to be replace. Couple days later Lowes called me and told me they can not locate my purchase and they sad, I returned my appliances which was the most ridicules thing that I ever heard because I still have them. anyway I gave them my lowes membership account print out where all my purchased recorded by Lowes. still they sad they can not locate my purchase. I have spent countless hour on the phone and writing email still no result. One of their representative called and sad he fixed the issue and gave me reference number and sad in couple days Lowes would called you to schedule a delivery but no one called me and I called Lowes and they sad whoever you talked made a mistake we can not confirm your purchase. I cal Lowes blame their local store local store says they called Lowes gave them all info still no result. It seems to me Lowes sells protection plan but it is fraud they do not provide any services. blaming their local store local store blames Lowes super service dep. No one takes responsibility.
I have all the emails that Lowes sent me.

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Update by suatk
Jun 05, 2018 1:43 pm EDT

Your Lowe’s Receipt Inquiry / SUAT KALDIRIM / 1-[protected]
Inbox
x

CustomerCare@lowes.com
May 31 (5 days ago)
to me
May 31, 2018

Hello Suat,

Thank you for contacting Lowe’s. I appreciate the opportunity to assist you.

Your purchases have been located and registered to your service account. The purchase information is now on file and will be valid for warranty and scheduling purposes. A copy of receipt is not needed.

We have agreements with our vendors and service providers that we have verified
purchases on file. Should they have any questions or concerns, they contact us directly for verification.

If you have any additional questions please contact [protected].

Additionally, I would like to recommend that you visit Lowes.com/Mylowes to learn
how easy it is to sign up and begin using your MyLowe’s card to track purchase history,
get organized with folders and lists, stay on top of seasonal needs with reminders, and
many other great features available with MyLowes. You can even use your MyLowes
purchase history as a receipt.

If you have any questions or need additional assistance, please let me know.

Thanks again, and we look forward to helping you with all your projects and home improvement needs.

Have a great day,

Joyce B.
Receipt Specialists

[THREAD ID:1-BDJFN0S]

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11:09 pm EDT

Lowe's putting a bathroom door in

Ok it's or most 3 week's now im trying to get a bath room door put in. Payed for them to come and measure it. Told me they would come the next day between 12 and 1 well 4 hours later he never came I called them and ask them whats going on was told they will get back to me on it. Well they called me back to tell me the guy was at another job
And it was taking longer then he though. And they don't know why he didnt call me. And they are sorry for that but he will be there. It was 6 clock by then the guy came at 8 at night and said he came from new york and thats why it took him so long. He said now I have to wait for the store to call me to get the door. 3 days later nothing. I call the store to ask what happen he will get back to me. Well never did next day call the store manger tells me I have to talk to some one over there the store has nothing to do with it that he has to call them to give it they dont have yet. Well at this point im up set. I said to the manger why do I have to call him well the manger said he will get back to me on it. Never did I called and talk to the one who does it and he told me I gave it to them or ready you have to go into the store and get the door. Ok night mare dont end there my son in law goes into the store to get the door and they tell him they didnt get any thing the guy is away and wont be back in a week call monday. So I payed 35.00& and got nothing, going to see whats going to happen monday store north bergan n. J lowes I am very up set I dont have a car so im cabing it to get there. Can some one please help me with this. Give me my 35.00& back or if they loss my measurement do it again I dont care I need a door put on my bath room but I dont have money to just give away like that im a grandma with 4 kids and I need it for them thank you. Donna rovetto

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3:29 pm EDT

Lowe's management

My name is amy smith and I work at the lowes in murphy, nc. The management at this store are so inbred you cannot get anything done. If your not a "local" then they do not care about you. I wish corporate would step in and fix this local problem we are having. And I am not the only one who thinks this, many are frustrated that only locals and their friends and family get the good jobs. Is there anything I can do?

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gacracker2
, US
Jun 11, 2018 6:47 am EDT

So here is another story of how BAD Lowe's is. We flooded during hurricane Irma in September of 2017. It is now almost 9 months later, June 11, 2018 and we still do not have a working toilet or shower. We paid Lowe, s in Savannah, GA on Abercorn Street over $34, 000 on Feb 17, 2018 to redo two baths and our kitchen. To this date, four months later, we have tile on the kitchen floor and in the laundry room. They just tiled the bathroom floors last week. Two weeks ago the contractor from Lowe's finally installed our kitchen cabinets. Of course the sheetrock behind the kitchen sink cabinet is still raw, not mudded in or painted. The contractor did not care because it would not be seen. The bathtub in one bath is in place but not hooked up to the plumbing. The contractor promised my wife two weeks ago that when we returned from Florida this next time at least one bath would be done and functioning and the ice maker would be hooked up and working. Did not happen, all that was done was a terrible tile job on the bathroom floors, We hope the trim will cover the large gaps left by the tile guy. Once Lowe's gets your money they could care less if the work get's done in a timely manner. I have even talked to corporate who promised to monitor the progress of the work but the representative for corporate has not contacted us since, that was over a month ago. My advice to anyone needing to remodel is get an independent contractor of your own choosing. Never hire remodeling work through Lowe's, they do nothing but promise you the world until they get your money and then you never here from them as the weeks just keep passing by. After nine months without a toilet or shower my patience is definitely gone.

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7:41 am EDT

Lowe's work experience

I worked for Lowe's for about 8 months. I loved my job and the people I worked with but not the people I worked for. About a little over a month ago I started having trouble with a female manager. I continued to do my job and tolerate her for as long as I could. The day I finally had enough she had LP watching me through a security camera in my department. The LP person came down on the sales floor walked directly past me to a co worker of mine and said to tell me to stop talking so much. I guess she wasn't aware that in my line of work (customer service) it is imperative that I talk. I went directly to HR and filled a complaint. The HR person said he would look into the matter and in a couple days get back with me. Well I heard nothing until the manager I had the issue with told me that my role within the company would be changing and so would my hours. When I started with Lowe's we had a contract that they failed to honor. I have never in my life seen a company in such disarray. From the store manager down the communication was non existent. The only requirement for working there was that you had a pulse. No professional treatment of customers or employees whatsoever. I find it rather bothersome when a company has internal theft of customers credit cards and the customers are made aware.

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10:51 am EDT
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Lowe's flooring

Lowes(Chester, VA Weir Rd)subcontracted my flooring project (Sunrise Carpet & Vinyl Richmond VA).The entire process has been a nightmare. It started with scheduling an appointment (2/1/18) for measurements for potential flooring project. Weeks went by, I made multiple calls/complaints attempting to obtain estimates. Nearly 4 weeks later I received estimates. I ultimately came into the store 3/3/18 to for final review choose options and signed a contract for vinyl flooring. The "project manager" Lindsey went over project however was not the individual who actually saw my home and took measurements. 3 transitions/threshold were quoted for my project. I was given the impression my floors would be continuous (level from room to room per project layout) and that appropriate work/labor was included in my estimate. I paid for the entire project at that time (3/3/18). Floor install was scheduled for 3/19/18 with delivery of material scheduled for 3/17/18. Upon install date workers discovered that transitions(3) were not delivered however they could be picked up from local lowes, (but not the ones I ordered because those were special order, not carried in store) and would match well enough, but bigger issue was that my project required more transitions because removal of existing floors was not included in my work project and would increase the costs of my project 34%. The crew was unable to preform work until I agreed to either not have continuous floors which I was given the impression with "project manager" layout or pay additional 34%. There is a huge lack of communication, the project manager never sees the home, is not the one who measures and cannot accurately manage a project she has ever seen or give sound recommendations. The measurer is separate from lowes (project manager) and the installers are yet a 3rd party. Ultimately the Lowes manager split the costs to allow for work to begin (after 2 hours of trying to resolve) I felt taken advantage of, the project and costs should have been explained to me at the time of signing contract and not be forced to pay additional costs. Floors were installed. Satisfactory. However trim work in some areas was poor, already coming lose, large gap in area that should have had 2 pieces of trim, as well as caulk color did not match floors. The floors came with 1 year warranty. I noticed siginificant warping in a large area and caleld lowes for instructions to have repair work 4/14/18 & 4/15/18. Could not reach anyone at local store had to call for next 2 days to get corp #. Appt was ultimately scheduled for 4/24/18. Workers came out to access removed quarter round to see if floor settled. Waited a week, still warping. Scheduled yet another apt 5/10. Please note that I am having to call local store, corp lowes and sunrise each time because no communication between the 3. A work order was to be placed for material needed to replace warped section of flooring (5/10/18) after more than a week with no follow-up I called corp & sunrise 5/17, Can't get thru to local store (nor could corp). Still no call back or resolution from a work order from April 15, 2018 (now 5/22/18). I will not recommend Lowes Flooring, or subcontractor Sunrise Carpet & Vinyl Richmond VA to anyone. There is no accountability or communication or professional structure between Local Lowes, Corp and sub contractor. I have never had to call so many different entities to get work completed. I get run-a-around from every one I talk to in addition to having to pay extra at the time of install and now they are not honoring warranty/repair work as I am still pushing for them to complete the work order. Material needs to be scheduled for delivery, have heard nothing on this, and an install date - NOTHING. Terrible experience and feel the only way to resolve is a formal complaint because calling all 3 doesn't seem to get the job done.

Desired Outcome:

I would like my warranty/repair work to be completed. Lowes/Sunrise has failed to communicate with me and schedule my work.

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1:47 pm EDT

Lowe's Uneithical employee behavior & poor management

On Tuesday, April 24, 2018 I was called into the office of Store Manager xxxxxxxxxxx and informed my employment with Lowe's was being terminated, effective immediately. When I asked the reason I was being terminated, I was told, "Due to your work performance." Upon asking the SM to be more specific, he replied, "It's not up for discussion."

In retrospect, no examples were offered because over the course of my employment personal opinions, gossip, and general pettiness - in other words, LIES - were used to evaluate my performance.

I performed my duties to the best of my ability; the entire time working in an environment that was both stressful and oftentimes hostile, enduring slanderous accusations without ONCE being allowed to confront any of my (suspected) accusers: namely, Head Cashier xxxxxxxxxxx, CSA Loaders xxxxx & xxxxxx, and Cashier xxxxx. It is laughable MY performance was called into question when I witnessed numerous incidents of both Ms. xxxxx and xxxxx yelling at fellow employees in the presence of customers or being rude towards employees and customers. In addition to spreading lies about me "soliciting customers to meet at hotel rooms" and cursing at customers and employees, Ms. xxxxx bragged about having "gotten folks fired."

Mr. xxxxxxxx failed in his responsibilities as SM on many levels, but the most glaring failure of all was allowing the aforementioned behavior to go on; neglecting to diffuse a situation that could have been resolved by simply by bringing the parties together and allowing BOTH sides to be heard. Instead, hearsay was taken into account, allowed to go unchecked, and I wound up paying the ultimate price: termination.

Furthermore, Mr. xxxxxxxxxx exhibited a complete lack respect and was needlessly cruel when terminating me: Several weeks prior to my termination, I submitted a (medical) request for time off regarding surgery. The request was approved by the ASM, xxxxxxxxxx, and I was scheduled off from April 25th through April 29th. Fully aware of this, Mr. xxxxxxxxxx terminated my employment with Lowe's THE DAY BEFORE MY SCHEDULED SURGERY, and thus terminated my benefits. I say "fully aware, " because when I told him that I would be without insurance coverage now that I was fired and asked if he had been planning to fire me all along, he responded in the affirmative.

THIS is the type of individual Lowe's has supervising its employees and worst of all, representing its organization! This "manager" -and by extension, LOWE'S - has turned a blind eye to the incompetence, poor customer service, and most of all the toxic environment that has been allowed to fester (and rule) under his supervision.

As a result, I fully support every family member and friend to whom I have relayed my experience with Lowe's 1) sharing my experience on social media 2) to not only take their business elsewhere, but to 3) advise any and all whom THEY know to do the same.

Signed,
Employee #1003893

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10:04 am EDT

Lowe's negligent driver has been reported multiple times by coworkers, nothing done about it

First let me start off by saying that I'm going to be very vague on things like location out of fear of retaliation for posting this. I also want to clarify that I am not currently an employee of Lowe's and have never been. I am posting this on behalf of my significant other, who has been working for Lowe's for about 4 1/2 years.

My SO works in the delivery department as a helper. There is a particular employee who is employed as a driver who has repeatedly been negligent and careless while driving. This driver has run stop signs multiple times, backed into parked vehicles, drives onto people's lawns, and has hit wooden posts. They speed and drive recklessly.

On top of their poor driving, this employee routinely commits other violations, such as offering to do side jobs and not carrying their driver's license with them. This employee has even honked at and flirted with drivers and passengers of other vehicles while at stop lights. They have failed to secure appliances in the truck, which has resulted in damage significant enough to completely ruin appliances.

These incidents have been reported to the department managers several times by multiple employees. I have spoken with some of my SO's coworkers who have told me that they reported it. They are always told that they have to submit a written statement, which the employee being complained about will be able to view. If they are unwilling to submit a written statement, then I guess the management considers these complaints as informal, and they apparently go ignored.

I have told my SO that they should tell their managers that they refuse to go out with this employee because this employee is reckless and they do not feel safe with this employee behind the wheel. My SO can't really do that though, since they'd absolutely lose hours and possibly be terminated as a result.

I have never worked for a company that actively showed an employee the complaints from coworkers that were resulting in disciplinary action. To me, this feels like a blatant violation of confidentiality.

To ignore this situation feels like a violation of Lowe's own safety policies.

Hauling refrigerators and ovens up and down stairs and doing driving of any kind is hazardous enough without the added danger that results from this driver not paying attention or just not caring enough to drive in a safe manner.

What should my SO and their coworkers do about this? Is there anything I can do?

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8:56 pm EDT

Lowe's grill

I have a charbroil grill model [protected]. Bought it November 2017. Have used it 5 times. It will never get over 425 degrees, will not cook steaks, never hot enough. I called charbroil and lady said should get hotter, she had me try several things, no change. She had a new regulator sent out. Put it on, no change. Tried another new tank, no change. I called charbroil and the guy said will not go over 450 degrees. As it was over 3 months now, went to Lowe's and they said there is nothing they will do. Called charbroil and said all they will do is give me a $75.00 towards a new charbroil. This grill is rated 36, 000 BTU. I have another home with a charbroil, and it gets up two 650 degrees in less than 10 minutes and it is rated at 40, 000 BTU. Got no help so going to the dump. No more charbroil for me.

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6:21 am EDT

Lowe's ethics on store management lowe's store #1509

Some workers are allowed to take 2 20minute breaks and 1 1/2 hr lunches without being reprimanded these same people are using part time people as their excuse when their work isn't getting done and management is allowing it to go on I am disappointed that this store has gotten to this point. No help nobody working together it all goes back to poor management

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7:20 pm EDT

Lowe's pitiful shower installation and theft of jewelry

I'm writing the review to warn others to never use Lowes on remodeling jobs of any sort. The nightmare began when we first signed our contract with them on January 3, 2018. We went through the inside sales department. The job began with the saleswoman walking us down many isles saying "that would look nice"...and taking notes as we walked. The job was supposed to be a simple remodel. We looked at the Lowes website and chose some of the fixtures...new faucets, new lights, new vanity top and tile for the shower remodel. She kept pushing Onyx products on us. (the most expensive pieces, of course). We described the shower door we wanted but unfortunately it wasn't on the showroom floor. So once again, we mention privacy door and she wrote notes for an Onyx privacy door and shower pan. The vanity top was also an Onyx product. What they failed to mention was that Onyx products are special order items that can take a month or more to get in the Lowes warehouse.

We then find out that the stories about their contractors having thorough background checks was a lie. The first contractor was sent in for the pre-construction meeting at our home. They looked over things, made tick marks in a fancy notebook...flipping through the pages quickly and asked us to sign yet another contract with Lowes contractor. We were only allowed to call the project manager, who was never available. The vanity came in the wrong color so that was the first stop to the remodel job and it took another several weeks of waiting.

Finally, the new colored vanity came in and it was back to work for the crew. The crew was divided into sub-contractors of the Lowes appointed contracting firm. The first crew changed the start date to the second week in April 2018. Yeah, this was the fourth month of waiting.

The second crew, the tile guys didn't speak any English. They were two illegal immigrants working under the table. Well, we were told that they would only be here for two hours to finish the Kerdi sheet rock vapor seal. What really happened was they snooped around in a closed closet to find our safe and they stole over $2000 worth of gold jewelry. We had to make a police report and deal with the original contractor who denied the event ever happened.

We told Lowes that we wanted a new contractor. A week later, they sent a 23-year-old with one-year experience to finish tiling the shower. He tiled the shower alright. But none of the sides or the shower pan are level. Then he hung part of the shower door crooked into the tile and not into the studs making the door so crooked that it left a 1/4" gap down the side of the door. Then this young man told us that the other half of the door was too long and had to be re-ordered through Onyx. This meant another month wait. And now were into May and the entire shower looks like a person watched YouTube lessons before doing the tile work.

Today, May 10, 2018...we are still waiting for Lowes store managers to return calls. We tried Lowes Corporate only to be re-connected back to the local Lowes general manager. And he's either at lunch or left for the day. Lowes has been avoiding us for weeks now and after five months of waiting the shower is still not usable. The shower was supposed to be converted into an ADA handicap accessible shower. But the measurements don't match.

We had another independent contractor come over to evaluate this shower and he just shook his head and pointed out all the flaws. His company could have saved us $4, 000 had we chosen his company. The total price of this horrible remodel through Lowes came to $12, 400. And the only way to correct the errors made, is to gut the whole shower and start from scratch with an independent professional contractor who warned us to avoid Lowes. Like I mentioned in the beginning of this review this has been a never-ending nightmare!

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JKWilliams
JKWilliams
, US
May 11, 2018 11:14 pm EDT

If you're not a colored nutcake, I'd take Lowes to court. Make sure to sue for your legal costs, too. You've been screwed.

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2:14 am EDT

Lowe's roof installation

Actually this is the last thing I wanted to do, but my illusion of Lowes standing behind their work has been shattered. I replaced my roof od 30 years, ( not because it was leaking), but because it was old. I had 4 estimates done. I choose Lowes because I thought they would always be there in the future and stand behind their work. I have reciently descovered a leak in an upstairs room we use for storage. I dont know how long its been leaking but enough to cause the sheetrock to come off the wall. Now here we go, I reported this to the store I purchased the roof from and was told someone would be out to check on leak, ok, pleased so far. No one came, called back to hear my 2 year labor warrenty is up. I have read my contract from front to back and it says nothing about warrentee being up after 2 years. It shouldnt be leaking at all. Next I speak with customer care. Associate agrees with me and reccomends Lowes look at my roof. Back to being pleased. I get a call from roof installation in N. Carolina and am told again my two year warrentee is up and everyone sorry this has happened but we will turn you over to the shingle company now. Owens shingles told me (at my expense) I am to call a roofing company, have "them" come out and access roof. They provided the roof company number I'm to call. It's one of the companies I had come out and give me an estimate, but I chose Lowes. So Hi other company, sorry I didn't choose you to put my roof on but will you come out and tell me why my Lowes roof is leaking. Did I mention I have a contract that says nothing about a two year warrentee, according to Lowes this is general knowledge

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10:33 pm EDT
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Lowe's employment

Shoppers beware. If you are a hard worker and a shopper of Lowes please stop shopping there. Why they fire hard workers that report soreness or off the job injuries and on the job injuries. We had a safety meeting where the safety office told all employees that we need to report any soreness or on or off the job injuries. And my stupid self thought I was doing the right thing by reporting my soreness (a medical condition) and a week later they fired me for it. If you shop at Lowes please stop shopping there in support of me and every other worker they fire because of this. I worked at Lowes rdc 1436 Lebanon Oregon. I thought I liked the job till they pulled this crap. Support workers and boycott Lowes till this stops.

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Update by Matthewslonaker
May 09, 2018 1:04 am EDT

I see this site let's people hack or use your user name to post that second post that starts with Actually is from a Lowes shill not me. I will correct the shill who hacks my user name everytime. Hmm the password will change now I forgot I used that password for my Lowes stuff.

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MatthewsIonaker
, US
May 09, 2018 12:18 am EDT

Actually they did not actually fire me for my disability as there would be a lawsuit. So they fired me because they caught me cheating from them instead to disguise firing me for being sore due to my medical condition.

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Matthewslonaker
, US
May 09, 2018 12:59 am EDT
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So we have a shill from Lowes talking nonsense now. When the lawsuit goes to court for wrongful termination the facts will come out. First my records and Lowes records (plus my many hats and shirts that say gold performer) will show no cheating here. Plus stupid if I was cheating then they could of just fired me right for that. But they didn't they fired me for what I stated. But umm let's see they fired me for what I said in my first post. I left some stuff out like the reason they said was I didn't report it right away but let's see I did at least 3 month before hand and the took me off the volunteer position I was doing. And the computer system program they use will show that plus all my paper work (off standards) that they know for sure I kept copies of and a complete record of everything I have done in there. See one thing I got is my records. There is no reason I would cheat the job is not that hard. I guess this is their way of distorting the truth but records don't lie and my record is clear and always gold and hey I also won rewards for being safe. So they have no leg to stand on. They know I am going to file a lawsuit I told them I gave them a chance to correct it they didn't. One thing about me they should know is my friend was sold a broken down car and tried to return it and was told to get lost so I took the car and bought about 100 lemons and parked the car in front of the lot with a sign don't buy a lemon from this car dealer the car and lemons and me stayed there for 3 weeks till the dealer could not take the customer loss anymore and refunded my friends money. He was just a friend Lowes is screwing with my family now. I have contacted Home Depot about obtaining 10 percent off coupons and if they agree I will in my travels stand out near all the Lowes I come near and hand them out with my story.

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Matthewslonaker
, US
May 09, 2018 2:08 am EDT
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And Actually there will be a lawsuit with out a doubt. And Actually a word I don't use along with the wording of your whole post is and don't sound like me is in fact a shill for Lowes. Let me tell you something that maybe you may not know about me. When I file my lawsuit the first thing I will ask the Judge for is a subpoena for this site and that post to get the ip address and all other info about that post. So I hope your not stupid stupid and posted that on one of their computers or on your own phone because I will have you charge with hacking, identity theft and any other relevant charges. And we will see how Lowes protects you. I am not stupid stupid I know my way around a court room and it isn't from the wrong side of the law hacker.

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5:34 am EDT

Lowe's roofing installation

We had Lowes in Sayre, PA install our roofing shingles on a very large home as we were assured they follow code and standards as you should expect from a large company. Worst workmanship you could ever find! The installer had to go back and fix about 27 issues and this was on a $20k installation. Then we complained again and of course they had already fired the installer - no kidding and said basically - too bad for us! We have had to hire others to follow up and just had work completed as the installer told us the very top of the home was fine for years to come and didn't follow up. See pictures attached as what this "professional roofer" left for us to deal with. Thank goodness for drones! STAY AWAY FROM LOWES SERVICES - especially in SAYRE, PA ! We know many people that have had similar experiences from A-Z with Lowes installations!

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Anna Cummings
, US
May 08, 2018 8:21 pm EDT

I hired Universal Roof & Chimney to do my roof in Long Island NY, April 2018. The worst workmanship ever! They told me it was my roof that was leaking when in fact it was my Chimney. They started doing the roof and told me my chimney was coming off my house. So I was scared and told them to do a new chimney. They knocked down the chimney. I told them the liner was replaced a few years ago and was new. But they put in a terracotta insert anyway, they said it had to be that way. After the job was complete 2 days later my brother came over and I noticed the corking was coming off. I called them right away. They have not fixed yet. The install the gutter tilting toward the house so the rain came in. The did not install the flashing in correctly. The used a long nail behind the chimney and poked thru my wall in my shower. Need less to say they did not repair. A few weeks later I went into my basement and noticed a smell. They knocked out the pipe to my boiler and all the fumes were backing into my home. I called them and they came to look at it and said I will fix it. I said no. I am going to call a boiler guy, as I had a new pipe installed over the winter with new hot water heater and I know the boiler guy made adjustment. Boiler guy said thank god you have oil, if this was gas we would not be talking right now. The broke my fence, they broke my mail box, they broke all my flower pots and turned them around so I did not see them till after. They left my house a mess. None of the tiles match up, they were working till after 9:00 pm. They are butchers. See some photos.

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Lowe's In-depth Review

Overall Rating: Lowe's is a top-notch home improvement store that offers a wide range of products and services to meet all your needs. With its excellent customer service, convenient store layout, and high-quality products, Lowe's deserves a solid 5-star rating.

Product Selection: Lowe's boasts an impressive selection of products, ranging from tools and hardware to appliances and home decor. Whether you're a DIY enthusiast or a professional contractor, you'll find everything you need to complete your projects with ease.

Pricing: While Lowe's may not always have the lowest prices in town, they do offer competitive pricing on most items. Plus, they frequently run promotions and discounts, allowing you to save even more on your purchases.

Customer Service: Lowe's excels in customer service, with friendly and knowledgeable staff members who are always ready to assist you. Whether you need help finding a specific product or advice on a home improvement project, the staff at Lowe's will go above and beyond to ensure your satisfaction.

Store Layout and Organization: Lowe's stores are well-organized and easy to navigate, making your shopping experience a breeze. The aisles are clearly labeled, and the products are neatly displayed, making it simple to find what you're looking for.

Online Shopping Experience: Lowe's website offers a seamless online shopping experience. The website is user-friendly, with a search function that allows you to quickly find the products you need. The checkout process is smooth, and the delivery options are convenient.

Delivery and Shipping: Lowe's provides reliable and efficient delivery and shipping services. Whether you choose to have your items delivered to your doorstep or pick them up at a nearby store, you can expect prompt and professional service.

Return Policy: Lowe's has a generous return policy, allowing you to return most items within 90 days of purchase. With a valid receipt, you can receive a full refund or exchange for your returned items, making it easy to shop with confidence.

Loyalty Program: Lowe's offers a loyalty program called "Lowe's Advantage," which provides exclusive benefits to its members. With this program, you can earn points on your purchases, receive personalized offers, and enjoy special financing options.

In-store Experience: Shopping at Lowe's is a pleasant experience, thanks to its clean and well-maintained stores. The staff is readily available to assist you, and the overall atmosphere is welcoming and conducive to a productive shopping trip.

Quality of Products: Lowe's is committed to offering high-quality products that meet the needs and expectations of its customers. From trusted brands to their own private label products, you can trust that the items you purchase from Lowe's will be durable and reliable.

Availability of Stock: Lowe's strives to maintain a well-stocked inventory, ensuring that the products you need are readily available. In the rare event that an item is out of stock, the staff will assist you in finding a suitable alternative or provide information on when the item will be restocked.

Expertise and Knowledge of Staff: The staff at Lowe's is highly knowledgeable and experienced in their respective fields. Whether you have questions about a specific product or need advice on a home improvement project, you can rely on the expertise of the staff to provide accurate and helpful information.

Promotions and Discounts: Lowe's frequently offers promotions and discounts, allowing you to save money on your purchases. From seasonal sales to clearance events, you can always find great deals at Lowe's.

Environmental Sustainability: Lowe's is committed to environmental sustainability and offers a range of eco-friendly products and initiatives. From energy-efficient appliances to sustainable building materials, Lowe's provides options for customers who prioritize sustainability.

Community Involvement: Lowe's actively engages with the community through various initiatives and partnerships. They support local organizations and contribute to community development projects, making them a socially responsible company.

Accessibility and Convenience: Lowe's stores are conveniently located and easily accessible, ensuring that customers can easily find and visit their nearest store. Additionally, the stores are designed to accommodate individuals with disabilities, providing a comfortable and inclusive shopping experience.

Mobile App Experience: Lowe's mobile app offers a seamless shopping experience on the go. With the app, you can browse products, check prices, and make purchases with ease. The app also provides access to exclusive deals and promotions.

Payment Options: Lowe's offers a variety of payment options, including major credit cards, debit cards, and Lowe's store credit cards. They also accept mobile payment methods, making it convenient for customers to pay for their purchases.

Competitor Comparison: When compared to its competitors, Lowe's stands out for its extensive product selection, excellent customer service, and commitment to quality. While some competitors may offer lower prices, Lowe's overall shopping experience and range of services make it a preferred choice for many customers.

How to file a complaint about Lowe's?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Lowe's. Make it specific and clear, such as "Incorrect Billing on Lowe's Appliance Purchase" or "Delayed Delivery of Lowe's Online Order".

4. Detailing the experience: Provide a detailed account of your experience with Lowe's. Mention key areas such as customer service, product quality, delivery, pricing discrepancies, or any other relevant aspects. Include specific details about transactions, such as dates, amounts, and item descriptions. Clearly describe the nature of the issue, including any inconveniences or problems it caused. If you attempted to resolve the issue with Lowe's, outline the steps you took and the responses received from the company. Explain how the issue has personally affected you, whether it be time lost, frustration, or financial impact.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Lowe's. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, exchange, or other forms of compensation or resolution.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description of the issue is easy to understand.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve the issue with Lowe's.

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