LG Electronics / lg refrigerator #lfc25760sw
We purchased a LG Refrigerator "French Door Style" model # LFC25760SW from Home Depot on 9/4/06 for $1, 500.00. Within nine months the two center Optibin crisper drawers collapsed. The drawers are only held up by a thin plastic framed upper shelf with a glass inset shelf. There is no center support between the drawers to support the drawers sufficiently. The drawers will not pull out unless you push up on the drawer and upper shelf with one hand while you pull it out with the other hand.
One of the optibin crisper flaps snapped off because it is made of thin plastic and the drawer is broken.
Also, the "faux" stainless steel door pulls scratch easily.
I have called and emailed LG about this and I have not gotten a response. First they did not return my first phone call, and then they did not return my email until I had to e-mail them again. I faxed them my purchase invoice twice and they said they still have not gotten it after 5 days.
LG is a poorly run company and is not set-up properly to do business in the USA. I suppose they do not want to do business in the USA because I'm sure all their call centers are in India or somewhere else, and the people who work there have no authority to actually resolve a problem but are instructed to give the consumer the run-around in hope's that the consumer will give up.
I also had a employee from Home Depot call and the person from LG said they have no record of my first call and I probably called the wrong number. (I called the 800 number on the front of the User Guide for the refrigerator). I would just like my money back so I can buy a GE refrigerator.
I suppose we deserve this by exporting all our manufacturing jobs overseas. I would like to buy a refrigerator that is made in the USA but I don't think one exists.
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