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Vizio Complaints & Reviews

Vizio / Customer Service/ Tech Issue with TV

An
Oct 20, 2019

Tara (10/20/2019, 11:12:54 AM): Thank you for contacting VIZIO Support. Tara (10/20/2019, 11:14:07 AM): Hello John, what are you using from channels, cable, satellite or antenna? Me (10/20/2019, 11:16:36 AM): Cable Tara (10/20/2019, 11:17:17 AM): With a cable box? Me (10/20/2019, 11:17:37...

Vizio / vizio m70-e3

Ti
Sep 13, 2019

I purchased this 70 and TVIn February of 2018 here it is September 2019 and it has a green vertical line. I called Vizio Customer support and they told me that my warranty had expired and that I needed to purchase a new TV. They also offered me a TV at a discounted price. Although Vizio...

Vizio / t. v electronics

Ju
Aug 19, 2019

VizioSo purchase a t.v about 7months ago new from Walmart a month later I started having issues whit the t.v freezing not responding I contacted Vizio and after a long battle they send a technician they fix my t.v replaced all the CPU boards well 3 months later having the same issues again I...

Vizio / television

Qu
Aug 14, 2019

The power keeps going on and off. When I called Vizio to find a solution the representative did at least try to troubleshoot the problem. When no procedure was successful I was then advised to buy a new TV and had the audacity to quote sellers prices! If this was a consumer caused...

Vizio / vizio sound bar

An
Aug 12, 2019

Bought a vizio soundbar and from day 1 have had problems with it not working with remote and having to reboot everytime it shuts off after being ok for maybe 3 days...Complained to vizio to no avail...While looking for answer to my problem I came across a website "Vizio tv help"...I wa...

Vizio / vizio 2017 tv

Za
Jul 28, 2019

Black screen with sound. Trouble shooted with both Vizio support and Best Buy. Nothing works, Best Buy told us they are having numerous complaints about this company, researching on line, hundreds have the same issue. Obviously something is wrong with the make of this tv. Spoke with a...

Vizio / television I bought brand new did not work

40
Jun 28, 2019

I am sending this complaint after buying a 24 inch vizio television at 9am & at 10am after setting it up, the television kept shutting off. I called the support line & they were unable to fix a brand new television that I bought two hours ago. I have spent over two thousand dollars on...

Vizio / customer service/ product

Jo
May 17, 2019

Called to get help on my tv. Agent fell asleep and was snoring throughout the call and being unresponsive. While trying to get help, agent kept me on one set of directions while very clearly falling asleep. I then tried calling again to see how to properly complain and was given a...

Vizio / product and customer service

Ba
Dec 14, 2018

I purchased a Vizio 65 inch M class Tv through the AAFES system. When delivered it had an issue when plugged in a manufacture defect where the leds were blacked out in a line on the screen. I contacted Vizio and on 10/15/2018 the gave me a case number of #[protected] with a guarantee of a...

Vizio / tv

To
Oct 30, 2018

Vizio 60" TV ($800.00) after 2 years the unit shoes ghost dark image on screen!!! After communicating with Vizio over a dozen times and different person each time, they are like robots, trained to brush you off with generic answers, each responds starts with: "Thank you for your recent...

Vizio / e55-do tv will not tv and has a black screen

Sh
Oct 22, 2018

Purchased Vizio 55" screen TV and after 2 year, the TV will not turn off and will not show picture. The screen is black with zero sound. I have been able to unplug the TV to reset and this has worked a few times. However, now the TV will not even reset once unplug. This TV is not the main...

Vizio / 75" tv and warranty issues

Ho
Oct 11, 2018

My 6 month old TV died. After a long and drawn out process of providing warranty info to Vizio I finally got a repair scheduled for 2 weeks later. 2 weeks later the technician shows up with the wrong part to fix my TV that Vizio had sent to him. This after having a picture of my model...

Vizio / vizio led hdtv

Mc
Oct 02, 2018

I have been having problems with the tv freezing and the sound cutting out. I called VIZIO directly because I bought the tv in March of 2018, they kept telling me it was my network settings regardless of what I was telling them. I asked for a supervisor, and never got one. They told me...

Vizio / e50-c1 television

Ta
Aug 02, 2018

This TV is only 18 month old and ALREADY has problems. The TV powers up fine and everything works fine for a few minutes. Then It makes a click and the power shuts down. The only way to get it working is to unplug it, hold the power button for 10-15 seconds, plug it in and it powers up...

Vizio / vizio 50" p series 4k ultra model p502ui

Ja
Jun 26, 2018

I had to junk this TV today as the repair shop said that it would cost more to repair than to buy a new TV. This TV had few hours on it, since I am a senior citizen and only use it during the summer months. I was happy with the TV until this happened. I wanted to support an American busine...

Vizio / (2) 50 inch vizio led and lcd televisions

50
Jun 25, 2018

I purchased a ViZio 50 inch LCD television from Wall Mard. After the warranty ran out, it developed a horizontal line across the screen.. I contacted the company, which offered me a newer version LED tv for a 100.00 off discount.. it arrived, I hooked it up and never touched it again, as I...

Vizio / application no longer supported/customer support experience

He
Jun 18, 2018

VizioI am the original Purchaser of a Vizio 60'' 4K Roku TV, at the time I spend a little over 1, 100.00. Since then I have purchased 3 more of various models and sizes. The built in applications such as "Netflix, Hulu, YouTube were paramount in the decision to purchase these T.V.'s. Some time...

Vizio / issues with 32 inch vizio tv and customer service

Cr
Jun 09, 2018

In november, I purchased a 32 inch. Vizio tv. I do not have cable, I have wireless fios internet instead, so I watch netflix, hulu and some other apps. A couple of months ago, when I tried to access netflix, I started getting a black screen. I called customer service and they had me re-set...

Vizio / vizio 4k ultra hd 50"

Ch
May 26, 2018

We bought the above vizio tv june of 2016. Today it failed. The screen is fluttering. We did all suggestions suggested. This is a 2 year old tv. This should not have happened. Our other tv is a sony and it is 10 years old with an equally good picture with no issues. I believe I should...

Vizio / vizio 80 inch model m801d-a3

A1
Feb 21, 2018

VizioTV purchased June 2014. Last couple of weeks a dark spot has appeared and grown larger on the display. I researched web and found this is a common problem with Vizio tv's. On Vizio website they "acknowledge the problem and are standing behind their products and will make good by the consumers". I...

Vizio / malfunctioning tv

Kn
Oct 19, 2017

This issue is intermittent. When it occurs it does this (See picture) Also the issue this morning with the picture all in green tones I cant duplicate. I reset the tv by unplugging, holding power and volume buttons simultaneously for 10 secondsht me. It solves immediate problem but problems keep...

Vizio / not casting

Je
Sep 24, 2017

Every Time I try to connect ANY device to my TV, it goes up to 99% loaded and then it glitches and says "sorry we had an unexpected lapse of attention". I've been trying to connect the show New Girl to my Visio Smart Cast. I've tried using my laptop, my iPhone 7 and a Samsung tablet to...

Vizio / e48-do/lip sync issue on 1st to and replacement

Sh
Aug 08, 2017

I bought a VIZIO 48" model E48-DO at Costco to replace a smaller VIZIO which work just fine. The TV lip sync no matter what settings you try will not sync up with the audio. I called Costco who sent me to VIZIO who had me do a bunch of rebooting stuff and they finally sent out a tech who...

Vizio / E420-i-A0

Gi
Jun 26, 2017

Much like many of your t.v. issues I see posted for Vizio's...in less than three years time my t.v. bought brand new (never been moved either) decides the picture and sound will stop working. I looked online to see if this is a common issue and it's not common...it's absolutely epidemic. I...

Vizio / Television e48u-d0

Nl
Apr 04, 2017

VizioMy husband purchased a television for me 11/25/16. The picture on my television started going black and then coming back on. I went to Best Buy where the television was purchased, to enquire as to why this was happening and how to rectify it. I was informed that the back light was going on...

Vizio / Vizio e420i-a1 42-inch 1080p 120hz led smart hdtv

Ju
Mar 14, 2017

I am writing because the TV listed above was purchased 2/17/2013 by me. At this time I also purchased a 4 year Warranty. I am a disabled senior citizen and am on a very low fixed income. When I purchased this TV I knew that I was going to have some health issues and wanted this TV to last...

Vizio / vizio smartcast™ 40” 5.1 sound bar system (sb4051-d5)

Jo
Mar 06, 2017

I purchased the VIZIO Smart Cast™ 40” 5.1 Sound Bar System (SB4051-D5) January 28, 2017. Two weeks later, my unit simply stopped working. No sound, no activity, no warning. I called Vizio customer service to try and resolve the situation and do some troubleshooting. Nothing from either end...

Vizio / Model m550sv smart tv no parts support

Ra
Dec 16, 2016

I bought a M550SV Vizio TV primarily because of it's features like 4 HDMI, refresh rate, stated quality of picture. It was 1300.00 TV. The HDMI ports quit working. I called out a service tech and was informed that it needed a new Main board. But good luck with that because they were near...

Vizio / Vizio E550i-B2

Jo
Nov 10, 2016

I bought a 55 inch smart tv from Amazon in October 2014. Last week I started getting audio and no picture so I called tech support at Vizio and they helped me to reset my tv and it played fine until 4 days later I am getting the same problem. Tech support says there is nothing they can do...

Vizio Television / Vizio 47 inch led lcd television

Do
Oct 04, 2016

Vizio TelevisionBrought my television from Walmart for 700.00 dollars in Nov . 2011. I called Vizio the women stated it is the motherboard that is why it keep cutting off my itself. She it is very expensive to it repair it would be better to just by another one and it is cheaper . The television sells for...

Vizio / Aint gonna repair my TV

Re
Dec 03, 2015

I purchase a VIZIO smart TV on last year 2014 within that year it started to mess up meaning it would make a frying noise and blue lines would come up they was giving me the run around ask me to send pictures so this year 2015 November it finally played out cut off and wouldn't come...

Vizio 65 inch tv / Loose sound when changing channels

Re
Aug 27, 2015

I purchased a 65 inch vizio tv jan 2015 the volumn keeps a going out when you change channels called vizio talked to some of the rudist and dumbist people i have ever talked to including the managers they know nothing. They sent a rech out to look at the tv replaced the guts inside the tv...

Vizio TV / Red box on left screen

Sa
Aug 10, 2015

Vizio TVWe bought a 65 inch TV from Vizio 3d and 3 months later it had a red rectangle going down the left side we called the repaired three months later did it again I called again they said the warranty was out the offer me a split cost then they are getting phone calls today staying there not...

Walmart 60 In Vizio / Product protection plan. .. Asurion

Lg
Jun 12, 2015

I purchased a 60 inch Vizio TV from Walmart along with the insurance plan.During a storm the TV went out. I contacted assurion and told them what happened and that I could not find my receipt as well. They told me that it was a one time Courtesy if you couldn't find your receipt and...

Vizio / poor service

Na
Mar 05, 2015

On Feb 19 called complaining of tv that continually shuts off. Repair service was called to our house. Per visio requirements the repair man had to see the problem happen so my family had to put up with watching tv with repair man for 20 min. After repair was completed repair man left...

vizio sound bar 5.1 / Failed after four months of use

Br
Feb 27, 2015

Purchased unit about 2 years ago for winter residence. Used for abt four months and now no sound from the unit on either of two TV sets and any of the three means of connecting to the TV's. Manufacturer's support put me through all sorts of tests to no available and then stated the warrenty had expired. Do not purchase Vizio.

www.viziononline.co.uk / Took money and did nothing

Ka
Feb 23, 2015

OMG. It was the worst experience ever. I contacted the rep from the website www.viziononline.co.uk. I paid money for the job, but these jerks took money and started to fool me. They told me that the design was almost ready, but it was big scam. They did nothing and all this time, they lied...

Vizio / Horrible customer service, horrible Television

Cl
Nov 24, 2014

I purchased a Vizio television in 2010 that I found out today was manufactured in 2008. I moved it from one room to another room in the same house and I had a picture but no sound. I called the Cable company thinking there was an issue with the cable box or setting on the TV. The cable...

Vizio E400i-B2 / Wi-Fi Shut off

Ma
Sep 08, 2014

Bought a Vizio model number E400i-B2 Sept 28th, TV works just fine, (PROBLEM)~ Wi-Fi does not work (nor does customer support)~ Shuts off after 15 to 40 minutes.. DVD, cable do Not.. So! I call Vizio customer support and talk with her/them for over 2 hours, resetting factory spec.. So...

Vizio TV E480-B2 / TV

La
Sep 04, 2014

I bought a VIZIO TV (E480-B2), and it stopped working a month after I got it. First the picture went out and then the sound. I would like to get my money back and buy something else, but their solution is to pick it up and deliver another of the same model, and this is going to take at...