Kroger Pharmacy / incorrect reading on prescriptions
I had just begun going to the store location a few months ago to get prescriptions filled and the pharmacy techinicians were friendly and accurate. Also, before I left the last tech stated I had one re-fill left before I needed to have the doctors office call another one in.
So, a day before Thanksgiving I went to pick up my prescription all to find out that the pharmacy tech who was there stated she did not see it in the system. The pharmacist who was there also stated the same. I was highly upset with this lack of professionalism. The Pharmacist on duty was Charles and both literally through their hands up and brushed me off.
I asked if they could contact the other tech that relayed it to me and they stated they woul not but, they were doing all that they could which was a lie. The pharmacist was working on other prescriptions and began to talk very rude and inappropraiate to me saying, "We make our living off of this why would we be telling you something that is not true & let me tell you a story about, this & that"
All the Managing Pharmacist by the name of Charles was doing at this time was getting off the subject by trying to hear his self talk about something completely opposite of what I was there for. I was calm and held my composture all the way through. I was not trying have small talk and he said you need to get out and I will have to call the manager. So, I stated, " Good please do so." I explained my situation to the manager and he was alot more responsive, professional, and cooperative.
Then when the shift manager came over to him his whole demeanor changed he was pleasant, nice, and acted as if he'd been professional with me all along when he had not. And began to lie and say he was doing all that he could to help me. When they did nothing.
When the other tech arrived she looked into the system and immediately found the prescription and notes in the system and had my prescription re-filled within no time. How propersterous is that.
Now, what if it was something even more severe where I could not wait. And there were more severe and dire consequences due to a lack of his none responsiveness and lack of professionalism.
He really needs to be strongly reprimanded or removed.
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