Kroger

Kroger executive management has made the decision not to allow fuel points to be rolled over more than 3 times per year, in the middle of a global pandemic! This is totally unethical and they have lost a long time customer to safeway because of this decision. I have over 9000 points that will be gone after aug 31st, 2020. This is just another example of kroger being capitalistic pigs. Goodbye forever.

I have started buying kroger brand milk, springdale... The last 2% gallon I bought was spoiled and chunky 2 days before the expiration date. I figured well 2 days off, that's not terrible... So this time I bought a gallon of the springdale whole milk. I even made sure to choose a date that was furthest out. Aug 16, 2020. Today is the 10th... I bought this on the 6th. Well just a few minutes ago I went to pour some milk, it wasn't chunky yet but it smelled a bit off so I tried it.. It's spoiled already! My refrigerator is working fine so it's got to be this brand. I'll for sure never be buying this brand again!

I have shopped at this kroger for over 20 years. I spend at least $600.00 a month. There is the normal security guard out front and Today in the 90 degree heat with humidity he had lady in her 80's with oxygen wait in the line, four customers came out and he still did not let her go in! Some days when you are really busy he sits in side letting everyone through other days like today when the parking lot is not even full he feels the need to restrict customers from coming in. I first went to value center grocery store today with a packed parking lot and smaller building then this Kroger and saw no problems. I am willing to drive 5 miles to Value center instead of 1/2 mile to Kroger. He also had customers waiting in line to return bottles I checked the bottle return area and there was only 1 customer in there! I dont get this. I surely would not recommend your Kroger at this time! I get that at this time we have to be careful, but I think this is going to far! Exactly how many people are permitted at a time or is it just when he sees fit to let customers come in.?

I am complaining about the recent move to not give change at store in my Area Denton, Tx. What the comapany is doing is stealing from their customers and can also be seen as racist as the customers it effects the greatest. The company decided to round up in not giving change so if you pay in cash and your bill is 20.01 you owe 21.00 This is blantent theft of the customer. If they want to make you not use change the company is the one who needs to take the hit not the customer. This can also be seen as extreeme racism as the people it effects the most are low socio-economic families and in out area that is African-Americans. It is sad that a company tries to increase their profit this way in the times we are in, in this country.

We had bought 2 gallons of milk a couple of days ago at our local kroger store one gallon smelled like chemicals and tasted horrible and spoiled while the other tasted perfectly fine. The milk wasn't even expired but the taste was so bad we had to pour it down the drain. We have been buying this brand of milk for a while and nothing like this has happened before. We hope that this doesn't happen again as we know the kroger employees don't make the milk

Sunday, March 22, 2020, I placed an online order through the Kroger website to be delivered to me Monday, March 23, 2020, and I selected the time frame between 9 and 10 am, the whole total of my order came to the total of $27.29, and that's the end of the nice part because what happened to me afterwards was nothing but stressful!

Monday, March 23, 2020, I received a text from Kroger stating that my order was being prepared and I received other texts as well, fast forward to around 10 am I received a text message from them stating that my order was going to be arriving late, mind you this is two hours after the initial first text message from them.

Once my order did arrive, the milk was warm and all I had out of my original order was a loaf of bread.

Once I took the items out the bags I noticed that the receipt was missing so I went to my online account at their website, and this is where it gets really bad, I was seeing someone else's order on my account to the total amount of $143.59, I immediately got on the phone to complain about the charges, and have been getting the run around from them ever since I noticed those charges.

They have sent a charge to the bank in the amount of $145.59 ($143 plus $2 tip) thereby overdrawing my bank account, and their response is/was it's not our problem you deal with it because we are not responsible, and you need to straighten it out with the bank.

Two Kroger corporate supervisors told me this, but Kroger is the one who sent the wrong information to the bank in the first place, not me.

They have put me through stress all week long by hanging up on me several times, having me on hold for hours, and just plain on not really handling the whole situation properly.

I have documentation of everything that was done, and I even emailed them four times and have records of those emails as well, I also filed a BBB complaint on them that same day Monday, March 23, 2020, because they failed to respond to my questions concerning the overcharges, and now my account remains overdrawn by the $145.59, and their response is "You deal with it".

Okay I'm going to deal with it, so here it goes, what you put me through this past week has been nothing but stressful, to Kroger and it's employees that hung up on me and the ones who told me to deal with it, I'm doing just that.

Kroger is liable to me for any and all charges that may be outstanding, Kroger is also liable for all of the stress that it has caused me, and that is how I'm dealing with it!

If God has to intervene, then Kroger will have to deal with it!

I have stated more that I needed to, but they caused me a lot of stress just by not responding promptly when I first contacted them about the overcharges, and the supervisors I spoke with saw that it belonged to someone else but remained committed to telling me to deal with it on my own with the bank, and then hanging up on me.

I have phone records, emails, text messages, and screenshots just in case they want to play brand new!

I rarely leave online reviews but this situation calls for it!

D. Johnson
Defender of $145.59

Now Kroger can deal with it, Today and Forever.

P.S. This may be posted on other websites.

Hello everyone

I have worked at my Ralph's for over
6 1.2 years, never before had An issue
female manager, said
A customer saw me rub my face,
while I was bagging, I where gloves
and have ample tissues, everyone
rubs, or scratches at one time, common
she had the nerve to say stay out side,
so I am asking if anyone else
has had similar issues, and what they have
done to resolve, I am in the process
of waiting for Union store manager
refuses to help, assumes, everyone
for themselves, unfortunate I
enjoy helping customers and
95% of them enjoy my help, and
knowledge getting items top shelf etc,
It hurts me the Manager doesn't care
and they get bonuses they act like
prison guards, thank you for your responses

On March 23rd, my husband picked up my (Ulanda Forbess, DOB 4/8/57) medication and was given a medication, humalog, that I had repeatedly asked to be taken off my records as I no longer need the medication. However, this was not done, and he received the medication. When he went back to return the meds, he was told sorry no refunds, and that they would now cancel the script. When the pharmacy was told this was already done through the online system, she said it wasn't. In the end the pharmacist got rude, and told us not to do business with Kroger pharmacy again. In the end, we were out $25 for a medication that I can no longer take. No reimbursement, no refund, nothing. I am sick of the poor customer service at Kroger Pharmacy, loop 288, Denton, TX and will definitely take my business elsewhere. The pharmacist name is Kelli Lamb and the medication was Humalog 100 Unit/ML Vial, #6809921. I would at least like a refund on this medication since I didn't ask to pick this up and no longer require this medication. Thanks, Ulanda Forbess

I shared the Kroger on give a way on facebook and the winner was to be announced at 3:00 . I immediately got a response that I had won a one hour shopping spree. Well I had to download a musical app which was to be free and as soon as I received my confirmation number on that, they would send me the price. I knew right then this was a scam and I hope you shut it down. I am a senior citizen and I'm sure they thought I would go along . I'm shocked that Kroger would go along with this and I won't shop with you any more and I am going to make sure my facebook friends know too. Carrie Annis [protected]

Two complaints in one:
First I did a pickup at the local Fred Meyers and I wanted to return a certain brand of bottled water still wrapped in plastic.

Next I had a delivery made and there was product on the delivery that I had not even ordered and worse than that the product wasn't evern in the order. I tried to contact the delivery service for refund and when I connected with them the said it would be 59 minutes until someone could get to me. Every 15 minutes the would tell that I had 59 minutes left before they could help. What a rip off. I will never use your delivery service ever again. I will not shop at Fred Meyers unless there is no alternative ever again.

I opened a new jar of Centrum MultiGummies this morning and noticed the seal was expanded. I punctured it with a knife and it blew out air.
Looking inside the gummies appeared dried and stuck together. They smelled like they were fermented. I am afraid to use them. I was expecting to enjoy this product and now I must find a way to replace it since I am confined to my apartment due to the coronavirus.