31300 Michigan Ave, Westland, MI, 48186, US
Fri 9:00 am - 8:00 pm Working Hours
Sun:11:00 am - 6:00 pm
Mon:9:00 am - 8:00 pm
Tue:9:00 am - 8:00 pm
Wed:9:00 am - 8:00 pm
Thu:9:00 am - 8:00 pm
Fri:9:00 am - 8:00 pm
Sat:9:00 am - 6:00 pm

Reviews and Complaints

Krogerpayment type

On Saturday, July 27, 2019 around 10:30 @ 31300 Michigan avenue, Westland, Mi 48186, I attempted to pay a $28.80 food charge by check, check # 1612. I presented the check to the "self check-out" cashier along with my "enhanced" Michigan driver's license. My name was printed on the check. My address was not printed on the check. The bank, whose name is printed on the check, Chase, allows its customers to have checks printed without the customer's address for "security" reasons. This is a common practice. The cashier and store manager denied acceptance of the check because the check did not have my address on the check. The cashier, nor store manager, made no attempt to pass the check through the "check" machine attached to the register. The store manager on duty added that "The store does not accept starter checks". This check was not a starter check, as indicated by a check number listed in the 1600s. I patronize that store on a regular basis and do believe I have paid by there before.I charged the $28.80, which I did not inted to do & left disgruntled. bob franczak @ [protected]

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    • Updated by bob franczak · Jul 29, 2019

      .nothing else 2 say


    The complaint has been investigated and
    resolved to the customer's satisfaction
    Krogerrude service

    I work for a company called Prospect Airport Services (18 years) which has employment available at Metro Airport. I am totally furious with The Kroger store listed above. As we all know these times are bad and people are in desperate need of jobs. For a company of this size to be rude, unprofessional and uncaring is 100% unacceptable. I have called the Kroger Store listed above on several ocassions in the past week including twice today 2/25/2009. Each time I politely state what I need (past employee verification) and request for someone to help in verifing the past employee. Each time I am told I'm being connected to the manager...each time I listen to music for several minutes...each time the phone then rings and rings and rings...then back to music...more ringing...then a pick and disconnected. Even after calling them back today and informing them of what I have been going through the woman who answered offered no apologies...she in fact said nothing after explaining things to her...I simply heard a click and the whole process of trying to talk to a manager started again and ended with a disconnect again.

    As I stated above...times are hard...people need jobs...verifications are necessary exspecially at the airport. Families are losing homes...they need employment. Again I can not believe how uncaring and rude this kroger is. I hope I receive a reply on this and I will be looking for it. Hopefully I will not have to pursue this any farther and look foward to hearing from you. Sincerely: Rochelle Foust

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      2 Responses
      • An
        andrew james Jan 15, 2013
        This comment was posted by
        a verified customer
        Verified customer


        0 Votes
      • Me
        metrocs Jun 02, 2009


        I have made a complaint via email about a issue and it was resolved and I was very impressed, I submitted a complaint via their website but you might try the following:

        Main Corporate# [protected]

        Local Michigan Office:
        Kroger - Michigan
        40399 Grand River Ave
        Novi, MI 48375

        0 Votes


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