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Kohls / online order and return

1 United States
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I placed an order approximately 3 months ago from Kohls.com for 4 items (order # [protected]). I was shipped half of the order and then the next day, I received the entire order. So 2 of the items were sent twice in error and I was billed for all 6 items. I called Kohl's customer service and made arrangements for the 2 duplicate items to be picked up. The items were picked up and returned to Kohls via UPS (Tracking #1276A2692234455), with a credit due of $83.13. I continue to get billed for the amount that should have been credited, and after 3 separate phone calls and hours of wasted time, I have yet to receive this credit. Instead I have incurred 2 late fees. During each phone call, I was assured that the amount would be credited. I am beyond frustrated.

Ki
Jan 14, 2016

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