Kohl's / Ripoff and horrendous customer service
I was paying for merchandise with debit card at jewelry/makeup counter. I do not use this card as a credit, ever. I slid the card into machine and before I even saw the options for debit/credit, the clerk handed me a receipt. I asked her how that happened as I didn't even press a button. Any button. It never even went to a credit/debit screen! She told me it's considered a debit if the card has "debit" on it and not to worry, if I had I return, I'd get cash back. I later purchased more items and the front register did the same exact thing so I figured they were telling the truth and this is the way they do the debit transactions now. Um...NO. I could not get cash back two days later when I returned an item. I asked for a manager (no name tag) and she told me the money would be immediately returned to the card.She said "I use my debit in here all the time, and the money goes right back on the card when I return anything." I believed her because Macy's does this. The only difference is they REALLY do it, Kohl's does not. After 3 days of not seeing my money, I called customer service who without asking even my name, told me to call the bank. I had already told the customer service clerk I called my bank twice. She said, well, I have to keep calling them. I got very firm with her and asked her why she never even asked for my name or any info to look into the matter of my money.I asked for a supervisor and got put on hold for a long time. This happened FOUR times, each time I was told that Susan, the supervisor said to FAX the receipt to them. In other words, no one was going to help me and that was that. The clerk, Jen, simply talked over me until I said our conversation was through, I was filing complaints with her name on them if she didn't get a supervisor in the next few seconds. Another person got on named, Gail, and she was not only nasty, she didn't want to hear my questions and as I was explaining what I needed, she continued repeating over and over louder than I was speaking, "But, how can I help you..but how can I help you..." I told her she could help my by answering my questions.She refused to give me anyone's employee number or last name so I could identify them in the complaints I now had to file. She stated each one of them were the only ones "there" with those first names. I had asked both customer service"people" for the name of their ceo and administrative address, neither one of them knew! Gail, the exremely nasty one told me to go online and look for it! She told me she couldn't help me, there was NOTHING she could do. I said there's always something that can be done if one wants to truly help and do a good job. She then offered me coupons but not my refund!!! I now have to file complaints with BBB and C.A. for this refund. I'm disgusted and want everyone to know what a lousy place Kohl's is.
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