Menu
KFC Customer Service Phone, Email, Contacts

KFC
reviews & complaints

www.kfc.com
www.kfc.com

Learn how the rating is calculated

1.3 3463 Reviews

KFC Complaints Summary

234 Resolved
3208 Unresolved
Our verdict: If considering services from KFC with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for KFC has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of KFC. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

KFC reviews & complaints 3463

Filter reviews by rating
5
1 review
4
0 review
3
2 reviews
2
1 review
1
17 reviews
Sort by:

Newest KFC reviews & complaints

ComplaintsBoard
S
6:20 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

KFC poor quality food

Tonight my wife and I had the worst KFC dinner we had ever had. The buns on the Chicken Little sandwiches were hard, not just stale but hard. The meal also included a small order of cold fries. My (3) piece meal was not much better. The hair that I found cooked on my chicken wasn't mine, since I'm bald I'm pretty sure it wasn't mine. The biscuit and sodas were the only parts of the meal that were OK. I usually enjoy KFC food, but this meal was a real disappointment.

Read full review of KFC
Hide full review
ComplaintsBoard
C
10:53 am EST
Verified customer This complaint was posted by a verified customer. Learn more

KFC food

KFC Restaurant #D212006, Santa Fe, TX, 77510, 12/03/2016, 5:02 P.M., Ticket #4018

Ordered and received Fill Up Meal. When got home to eat the chicken was not fresh at all. All was past the point of being dried out from sitting. Chicken was tough and when pulled apart was very hard and look shredded. Threw all that was ordered away. I do not know how much in advance this was cooked but it was very very obvious that all the chicken in the Fill Up Meal had been sitting there a very long time.

Read full review of KFC
Hide full review
ComplaintsBoard
D
5:48 am EST

KFC terrible service!

Recently I went to KFC and bought some chicken there and it did not taste fresh! My chicken was also cold so I came back to the counter and asked them to give me a new chicken or my money back but they refused. They claimed there was nothing wrong! I told again that chicken was cold and then KFC employee touched my meal with his fingers to check how cold it was! I was absolutely disgusted and left the place. Terrible service!

Read full review of KFC
Hide full review
ComplaintsBoard
T
8:43 am EST

KFC customer service

My mother and I went to KFC on Pleasant Run and I35 in DeSoto, TX last night (12/3/16) at 8:44 pm CT. We went through the drive-thru and they never asked us if we needed help or addressed us at all. I drove around and saw two young ladies staring at us as we drove around with very ugly looks. I thought maybe the intercom was broken but it was very evident they were not working but that was not the case. One was on the cell phone and the other was just standing there doing nothing. Absolutely awful customer service.

Read full review of KFC
Hide full review
ComplaintsBoard
Z
11:55 pm EST

KFC black friday specials

On 25 november 2016, I bought black friday special. I was not able to redeem the vouchers since the branch staff had no idea / clue about the gift card special or the products. I had to wait for almost an half an hour while they were discussing the gift card voucher number and printout. I was not able was not able to redeem the gift card. What a humiliating and embarrassing experience since everyone was looking at me for holding up the queues. Surely staff are educated about specials running or products being launched. It would appear as if I have to forfeit my funds since no one has bothered to respond to my complaints and queries. The voucher was only valid for the friday. Too date no one has acknowledged my complaint or offered an apology and reimbursement for my for the embarrassing experience of not being able to redeem the valid voucher! My funds were debited from my account. Imagine I gave this as a gift to someone else. I would have had further embarrassment!

Read full review of KFC
Hide full review
ComplaintsBoard
L
2:34 am EST
Verified customer This complaint was posted by a verified customer. Learn more

KFC no products, chicken, service, graving is like water

We bought KFC from the Strand branch in the Western Cape South Africa on the 23/11/2016 at 13h28. We wanted pap they had no pap. So we bought chicken chips burgers and regular gravy. There chicken was oil and didn't taste like KFC at all. The gravy was so watery that it did stick to the chips. We call them and like always it was just sorry. We called the Cape Town head office. Andre the area manager would have called us; we kept the gravy for him to see. But we never received any call from him. First complaint was on the 23/11/2016 at 13:55. They will ask Andre to call us. Then we called on the 24/11/2016 at 10h25 again, again they said Andre will call us back. Till today the 29/11/2016 at 12H15 we still didn't received a call from Andre. Now we know why KFC can get away with murder. There complaints line just says sorry and there area manager is just as useless as their branches. I told them that we are going to send out the health inspector and put it in the newspapers but they always get away with it so that didn't even help so that he can call and collect. I wish everyone in South Africa will stand up for their rights and there hard earned money and do not by KFC for a whole month. Maybe then KFC will wake up with customer service and good quality food. Wake up South Africa we work hard for our salaries. We still have the gravy and will keep it.

Read full review of KFC
Hide full review
ComplaintsBoard
A
5:49 pm EST

KFC everything

the food was horrible. there was no cheese on a famous bowl and the chicken that we received on every order was dry and hard. not pleased at all. the spicy chicken was so dry and hard that it was thrown out and the famous bowl had little pieces of what looked leftovers from the bottom of the pan. there was no gravy on it so all it was was chicken things and corn and potatoes

Read full review of KFC
Hide full review
ComplaintsBoard
F
10:33 am EST
Verified customer This complaint was posted by a verified customer. Learn more

KFC poor customer service

On November 7, 2016 I visited the Long John Silver/KFC restaurant located at 7445 S. Stony Island in Chicago. (The only one on the south side, which is a problem in itself). I received some of the worst customer service that I've ever received in my life. April, who I later found out was the manager, was very impatient when taking my order, which explains why she got it incorrect. When I went back into the restaurant (I had ordered through the drive thru with the intention of saving time) she was extremely rude. She got frustrated and screamed at me in front of other customers. I was outdone by her lack of professionalism and even more outdone that she was the manager setting a very poor example for the other employees. And instead of returning my order to me correct she snatched it and slammed my money down on the counter. And since there are no other restaurants on the entire south side of Chicago's African American neighborhood I was unable to go and make a purchase st another location. My daughter and I ended up st Hooter's instead. My younger daughter who was with me when I went inside to make the exchange asked me when we returned to the car if the manager was aware of the saying that the customer is always right. I did tell April that I knew her behavior would have been much better had she been servicing a more affluent community. It's unfortunate that poor African American communities receive poor customer service so often. Please address this matter and I would appreciate some correspondence to let me know how it was resolved. It may be a favor to her to place her in a position where she must find work elsewhere because she did seem to be quite unhappy in that position and I did let her know that I understood because for myself as an older woman in my 50s I wouldn't want to have to work at fast food and she looked to be around my age but it still doesn't excuse her actions. My phone number is [protected]. My email address is mrs.[protected]@gmail.com.
Awaiting your response,
Frances Newman

Read full review of KFC
Hide full review
ComplaintsBoard
J
7:29 am EST

KFC absolutely disgusted and disgusted with kfc!

I'm shocked! I loved KFC a lot but what happened there recently was a total joke! I went to a local KFC restaurant and took a burger and some fries. And I saw that one of their employees dropped my fried on the floor, looked around, thought that no one saw that, put back my fries and served them to me! I was extremely angry and actually raised my voice. I can't understand that! They do that all the time or what? Absolutely disgusted and disgusted with KFC!

Read full review of KFC
Hide full review
ComplaintsBoard
A
9:36 am EDT

KFC false advertising

Your advertisement on Kentucky wings is false. I was told by one of your employee, there are no wings available in any of the Kentucky locations in long Island, New York. You tease customers to come and buy a product that is non existent. It is against all the business rules. Your false advertising will be reported to the District Attorney and better business bureau.

Read full review of KFC
Update by atekverk
Nov 04, 2016 9:55 am EDT

Your company falsely advertise wings and there is no wings available in any of the long island locations in new York. False advertising is against the rules of business and will be reported to the district attorney or BBB. Your employee claims the company is advertising to get customer to order other products that is available. This is promoting and cheating the customer with false advertising.

Hide full review
ComplaintsBoard
W
5:32 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

KFC chicken and staff

Why is it that the food taste different at two different locations here in Hot Springs, Ar. One on Airport Road, the chicken and biscuit are fresh but staff is not friendly. The one on Central Ave, the chicken taste like it is two-three days old and biscuits are dried out and hard most all the time. The staff are also un friendly. They all act like you are a bother to them and they wish you would leave.

Read full review of KFC
Hide full review
ComplaintsBoard
W
1:10 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

KFC nashville chicken

I purchased the Nashville chicken on 10/18/16.
It was the worst chicken I have ever tasted. The chicken was over cooked and the sauce was greasy, nasty tasting and dripping all over the place.
I will never purchase that meal again.

Read full review of KFC
Hide full review
ComplaintsBoard
B
7:21 am EDT

KFC manager allowing other team workers to bully & make fun of an employee. manager also participated in these actions.

Maliek huff is an employee at the kfc/taco bell. Its been an ongoing problem since he started working there with a manager named vicky. On 10/5/2016 maliek was being trained to do the cash register because he messed up a lot vicky allowed the crew to make fun of maliek and took part in it herself. This went on over & over from 5pm-9pm. Maliek is a good person who is trying to work to support himself & his family. Vicky is also allowing an employee named jamal to bully maliek by letting him talk bad stuff to him and trying to fight him. Poor management is happening here and I am very upset that maliek cant work because of vickys behavior. I spoke to vicky on the phone and she denied everything. She cursed me out and hung the phone up on me. I am asking that the video tape be pulled on this day and reviewed. Vicky needs to be fired.

Read full review of KFC
Hide full review
ComplaintsBoard
B
6:29 am EDT

KFC service and cookies (oct. 1)

we ordered 16 pc meal at Herkimer kfc. when we got home (35 minutes away) we discovered we didn't have all our order. we called and they did give us a 16 pc bucket and the rest of our order that we were missing. this morning my granddaughter was eating a chocolate chip cookie and there was a piece of paper with a bar code on it in her cookie.

Read full review of KFC
Hide full review
ComplaintsBoard
M
1:49 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

KFC bad attitude and service

Good day,

The night before (Saturday 24 Sep 2016)Last night or rather this morning (00:25) we went to the drive through at the KFC outside Kolonnade in Montana park. The staff at this branch is rude, they do not greet and speak rudely to clients. This is exactly what happened to us when we tried to order food from this branch. The Regular menu was out and we wanted to order 2 Box Masters. We were told that they only serve normal chicken pieces and pap or chips and they will not give a box Master. After saying okay thank you to leave we received a rude stare and a Tongue clap from the person working in the booth at the drive through. Why is the Regular menu up if you cannot order anything on it. Or are they just to lazy to make a wrap at that time? We will not be going to this KFC again.

As there are no contact details for KFC on the website. My I kindly escalate this to Kolonnade as this forms part of your establishment.

Thank you

Read full review of KFC
Hide full review
ComplaintsBoard
T
10:55 pm EDT

KFC incompetent and rude staff

I have just received the worst service that I have ever got in my life. I pulled up to the drive thru window at KFC, Barbara Rd, Isando at 06h50. There was nobody at the window to help. I waited there for 10 minutes before a rude, unfriendly lady came to the window to take my order.
I ordered a toasted chicken mayo and a cappichino. I paid for my order and proceeded to the next window to collect my order. I sat there for a further 20 minutes before I received my meal. (07h20)
While I was sitting there waiting, I could see into the shop where I noticed 90% of the staff chatting to friends over the counter not concerned about the customers that were in the drive thru.
So it took half an hour to get a toasted sandwich and a cup of coffee.
I think it is a disgrace to the KFC name that you can hire such incompetent and rude staff. This will surely cause that branch to loose money. I will now boycott that KFC and tell everybody I know to do the same.

Read full review of KFC
Hide full review
ComplaintsBoard
R
5:39 am EDT

KFC extremely slow service at lax international departures terminal

Went to order a small family order (3 items) at the KFC in LAX on Sunday 4th September, 1:47pm. Server 352824 ASHA. CHK 8186.
The Queue was only 10 - 15 persons long when I joined and didnt . It took over 25 minutes queuing to get to the till in order to place my order. The staff on the counter, or behind preparing the food simply didnt seem to know how to run the operation efficiently. After taking the order and accepting payment, it then took a further 15 minutes to get my food. I was not the only one either, as this shambles was repeated with virtually every customer ordering at the time. the terminal was NOT especially busy. In a standard KFC or McDs you wouldnt expect to queue for more than 5 minutes - even if the store was packed out and after taking your order, it would never take more than 5 minutes to deliver it.
I requested a refund after my food hadnt arrived 10min after paying for it and was refused (it was nearly ready!)
In an airport, where people are ordering food to enjoy before moving on to their gate, for you to have to wait 35-40min to get that food and end up rushing to catch your plane as a result of KFCs inefficiency, is simply not good enough. Get better staff or more staff on please!

Read full review of KFC and 2 comments
Hide full review
2 comments
Add a comment
JKWilliams
JKWilliams
, US
Sep 05, 2016 2:02 pm EDT

10 to 15 people in line ahead of you? Sheesh! You're lucky you got "to the till" inside an hour, babe. And 15 minutes to get your food (remember there were a dozen people in front of you with orders).. Whattya think? They fart those pieces of chicken out on command? Sounds like a very efficient place actually.

Why The Long Faces
Why The Long Faces
, US
Sep 05, 2016 6:43 am EDT

If you have to rush to get your plane you did not give yourself time to eat. It is an airport. The fact that you can not understand that there would be a wait is ridiculous. The busier they are the more they sell, which means they have to cook more food. If you wanted it fast, you should have went to a burger joint.

ComplaintsBoard
W
1:44 am EDT

KFC health hazard

I and my family have on numerous occasions perched food from the KFC outlet nearest our home, KFC Randpark Ridge, Trinity Village, Knoppiesdoring street. We have noticed that on almost all occasions we have experienced severe stomach cramps/ runny tummy and nausea. It would seem that this particular outlet is unhygienic. Often the person who works the till at either the counter or drive thru and handles cash money and cards etc also prepares the food as they are regularly understaffed. I have also seen when I have been into the store that the garnishes - lettuce, tomato etc is kept in a big plastic bag and is sitting in the basin which I presume is for the staff to wash their hands. They use their bare hands after handling money etc and the food is left in the open in the basin in an extremely unhygienic manner and I can only assume this is what is causing the stomach problems that we are experiencing. I believe that an inspector should be sent out the premises and the staff not warned prior to their arrival so that the premises can be inspected without their knowledge. I definitely believe that this particular outlet should be closed down it is dirty and most unhygienic.

Read full review of KFC and 1 comment
Hide full review
1 comment
Add a comment
M
M
Mikeunhappy
, ZA
Apr 30, 2017 2:44 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

KFC Randpark Ridge has to be the worst franchise of this brand! It is an embarrassment and KFC should step in and resolve the issues or close the branch. A total disgrace to a good company

ComplaintsBoard
S
6:47 pm EDT

KFC customer service not good.

On 8/13/16 I drove into the KFC drive thru. I ordered a 2 piece $5 box. I ordered 2 apple pies. I received my soda and was told to go around and park. I did. I sat in my car for a amount of time that seemed to be extremely long. I went inside and all of the staff except 1 person was in the back laughing and talking loud. I heard a baby back there. When I asked for a refund the cashier got the manager who tried to explain to me that they were waiting on the apple pies. My complaint is it took entirely too long and it appeared to be playing going on in the back. Where I live I don't have a KFC and the closest one to me is a hour away. Every time I see KFC I like to go it is one of my favorite places to eat. I was very dissatisfied with the service that I received.

Read full review of KFC
Hide full review
ComplaintsBoard
A
9:17 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

KFC hoender

Goeie middag

Ek en my 2 kleintjies het vir hulle elkeen n street wise 3 gekoop my dogtertjie wou die boudtjie eet toe sien ek dis rou ekt die dame gevra sy moet dit omruil want dis rou dis swak diens. die dame het geweier en vir my gese dis nie rou nie maar die hoender was rooi geen mens kan rou kos eet nie eks baie ongelukkig met de aar se diens dis baie swak.

Read full review of KFC
Hide full review

KFC Customer Reviews Overview

KFC, also known as Kentucky Fried Chicken, is a popular fast-food chain that specializes in fried chicken. The restaurant has received a significant number of reviews from customers, and the majority of them are positive.

One of the most significant positive points of KFC is the taste of their fried chicken. Customers have praised the restaurant for its delicious and crispy chicken, which is seasoned with a unique blend of herbs and spices. The restaurant also offers a variety of sides, including mashed potatoes, coleslaw, and biscuits, which have also received positive reviews.

Another positive point of KFC is its affordability. Customers have noted that the restaurant offers a good value for the price, with many menu items being reasonably priced. The restaurant also frequently offers deals and promotions, which customers appreciate.

KFC's customer service has also received positive reviews. Customers have noted that the staff is friendly and helpful, and that orders are typically prepared quickly and accurately. The restaurant's cleanliness and hygiene have also been praised by customers.

Overall, KFC has received mostly positive reviews from customers. The restaurant's delicious fried chicken, affordability, and excellent customer service are among its most significant strengths.

KFC In-depth Review

Menu Variety:

KFC offers a wide range of chicken options to cater to different preferences. From classic fried chicken to grilled and spicy options, there is something for everyone. Additionally, they also provide vegetarian and vegan alternatives, ensuring that all customers can enjoy a meal at KFC. The menu also includes a variety of side dishes and desserts to complement the main course.

Food Quality:

KFC prides itself on the freshness of its ingredients. The chicken is always cooked to perfection, with a delicious taste and flavor that keeps customers coming back for more. The quality of the side dishes, such as mashed potatoes and coleslaw, is also commendable, adding to the overall dining experience.

Service Efficiency:

KFC is known for its speedy service, ensuring that customers get their orders in a timely manner. The staff is trained to handle orders accurately, minimizing any mistakes or mix-ups. Moreover, the friendly and welcoming attitude of the staff adds to the positive experience at KFC.

Cleanliness and Hygiene:

The dining area at KFC is always kept clean and tidy, providing a pleasant environment for customers to enjoy their meals. The food preparation practices follow strict sanitary guidelines, ensuring the safety and hygiene of the food. The restrooms are well-maintained, reflecting the commitment to cleanliness.

Pricing and Value for Money:

KFC offers affordable menu items, making it accessible to a wide range of customers. The portion sizes are generous, providing value for money. Additionally, KFC frequently offers special offers and promotions, allowing customers to enjoy their favorite meals at discounted prices.

Accessibility:

KFC has numerous locations, making it convenient for customers to find a nearby restaurant. They also provide drive-thru and delivery options, ensuring that customers can enjoy their favorite KFC meals from the comfort of their homes. Furthermore, KFC accommodates individuals with disabilities, ensuring that everyone can have a seamless dining experience.

Customer Experience:

The overall satisfaction of customers at KFC is high. While there may be occasional waiting times during peak hours, the efficient service and delicious food make up for it. In the rare event of any complaints or issues, KFC handles them promptly and strives to resolve them to the customer's satisfaction.

Environmental Responsibility:

KFC is committed to sustainable sourcing of ingredients, ensuring that they are obtained responsibly and ethically. They also prioritize recycling and waste management practices, minimizing their environmental impact. Efforts to reduce their carbon footprint are evident in their operations, making KFC a responsible choice for environmentally conscious customers.

Online Presence:

KFC has a user-friendly website that provides all the necessary information about their menu, locations, and promotions. They also have a mobile app available for convenient ordering and tracking of deliveries. Online ordering and delivery options make it easy for customers to enjoy KFC's delicious food at their convenience.

Community Involvement:

KFC actively engages with the local community through sponsorships and partnerships with local organizations. They also contribute to charitable causes, supporting initiatives that make a positive impact. KFC's involvement in the community showcases their commitment to giving back and being a responsible corporate citizen.

How to file a complaint about KFC?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with KFC. Make it specific and clear, such as "Incorrect Order at KFC Downtown Branch" or "Poor Customer Service at KFC on Main Street".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention the location and date of the incident, the nature of the problem (e.g., food quality, hygiene, customer service), and any specific details like order number or employee names if relevant. Describe any communication you've had with KFC staff and the outcome. If you attempted to resolve the issue, include those steps and KFC's response. Explain how this experience has personally affected you, such as causing inconvenience, health issues, or financial loss.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos of the product, or correspondence with the company. Be cautious not to include sensitive personal information in the attachments for your own security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any monetary loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution from KFC, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and to ensure all relevant details have been included. Check for spelling and grammar errors to make your complaint as professional and credible as possible.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any updates or responses to your complaint. You may receive feedback from KFC or from other users who have had similar experiences, which can be helpful in resolving your issue.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

KFC contacts

Phone numbers

+1 (800) 225-5532 +1 (949) 218-4453 More phone numbers

Website

www.kfc.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with KFC?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with KFC Customer Service. Initial KFC complaints should be directed to their team directly. You can find contact details for KFC above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about KFC. Discuss the issues you have had with KFC and work with their customer service team to find a resolution.