KFC
reviews and complaints

I went thru the drive thru at the kfc on merrill rd in jacksonville fl...they didnt give me my receipt for 1, for 2 i ordered a fill up box the pot pie one they didnt give me my cookie nor any utensils to eat with! I am very disappointed because the cookie was my dessert & i had to eat my pot pie with my fingers! Worst service ever & i love kfc but if this is how customers get treated i wont be back!

I ordered chicken tender meal 12 pcs.
They barely fill half the box. Like a 1/3 and pieces were 3 inches or less and 1inch wide. Pittiful to spend that kind of money. The gravy lid was not put on tight or was loose and it spilled all over the order! Horrible!

I went to see the Manager her name was Sue and she said thats how small they were. Let me say one thing that the portions are INSULTING to anyone and for the price you
are better off going elsewhere. How dare you rob hard working people! How dare you!

I stopped by KFC about 8 PM and ordered two meals both with non-sugared ice tea. I repeated this twice at the order board. My wife and I are both diabetic and don't drink drinks with sugar in them.

When I paid for my meal the attendant did fine (didn't ask me if I wanted anything such as honey for my biscuits, but that is OK). He momentarily forgot my drinks, but caught himself asking me if I had drinks. I told him a third time I wanted non-sugared Ice Tea. He mumbled something like these must be it and handed me two drinks.

When I got home I found that both drinks were soft drinks. I sipped one and it tasted like Coke. I ended up throwing them away and fixed myself a non-sugared iced tea.

We purchased the buffet which had gone up in price...several of the vegetables were almost gone(peas, green beans, carrots), what was left of them had dried out and had film on them. Food was spilled on serving area, there was only a small amt of brown gravy left, dried on sides of dish and dried gravy spilled on service area. Several items were empty pans. Some of the employees were working, others talking. Finally, just before we left, the manager, I think he was, told one of the workers to wipe off the service area and they were beginning to fill some of the items. It was the poorest I have ever seen there. My husband likes to eat there, otherwise I would have asked for my money back and left.

Tillicum, WA, Union Ave,

went to get lunch at 12:05, ordered 5 dollar meal. got to the window and they didn't have my order right. all I ordered was the 5 dollar leg and thigh meal with strawberry lemonade. they wanted to give me mountain dew and they didn't have original thigh so i got original leg and crispy thigh, BUT, they didn't give me my biscuit which I discovered after I got back to my office. I asked for butter and she looked at me kind of strange, so I said there is a biscuit in there right? and she said yes. WELL NO BISCUIT! I knew I should of gone across the street to Taco Bell.

At 4:04 p.m. Wednesday February 8, 2017 I went thru the drive thru to place an order in Hammond, La. 223 North Morrison Boulevard.
As I approached the window for pick up a young man dressed in a blue plaid shirt was the rudest employee I've ever been in contact with. This young man tossed me my family order out the window, no eye contact, not a simple thank you just reached the bag out the drive thru and never looked at me one time. This did it for me. Never ever again will I return. Rasin Cane and Chic
Fi la you will get by business from here forward. No one should be treated with such disrespect. I tried to call but they
would not answer. He should definitely be FIRED.

Monday, 2, 6, 2017 6pm
Went to buy 3 chicken pot pies Fillings were dried out. Crusts were hard as rock.Very unsatisfactory.Unfortuneately, I tossed my receipt and could not take it back.
Looking at some of your complaints about the food as well as service, I don't think KFC will be in business much longer
I have been doing KFC since the 60's.But, no more.It's junk

Hi,

My name is Irfan and I need to register my complaint regarding hygiene concerns at KFC branch in Sukkur city of Pakistan. I visited above said branch with all my family members on 03-Feb-2017 with trust in the brand and the name of KFC believing that it is a global food chain with high standard. But my trust was shattered when we were served with food poor in quality and utterly unhygienic . Firstly, chicken was re-fried as it appears from its texture and taste. Secondly most worst thing happen when hairs were found in 2 pieces. After occurrence of this incident I immediately asked for the duty manager but I was told by the staff that he is not present in the branch at this time. When I demanded for complaint form, I was given a number of General Manager (as per the staff) the number is +[protected]. I spoke to him on phone to register my complaint, he assured me to take care of my concerns and later on asked me to hand over phone to available staff. Since I had recorded whole call and it is clear from his conversation with the staff member that he is trying to evade problem and is not serious in resolving problem. Recording can be provided to you if required although, whole conversation was in local language.
KFC is the only international food chain available in Sukkur city and I wish that it could persist expected standard so that people of the city can enjoy taste that is globally renowned. I hope that you will take my complaint seriously and will help people to dine healthier and safe food at KFC, Sukkur.

Thanks & Regards

I have notice and heard several occasion where managers pick on the minors. They communicate very rude and disrespectful. You don't treat your minors any different or boss them around to do all your job wile you sit and talk to other managers or be on your cell phone. I believe any type of job you need to be professional specially in front of customers. I know that managers don't treat there employees with respect, integrity, and ethics. I believe this company needs to have the State Board or California Labor Law Department for there violations on how they don't listen to what the employee needs to say. Anita (manager in charge) has literally told a minor that what ever she has to say it don't matter and she don't care they only back up there managers. Mona is the manager that is so unprofessional and violates all the regulations like, harassment, bulling, and intimidating. You don't go up to employees and whisper in there ear.

There have been numerous amounts of times that I have arrived on the kfc premises and the employees were standing outside in their uniforms by the trash can smoking marijuana then returning to work under the influence. This has disturbed me and a lot of other customers in this area. The staff is loud, rude, and disrespectful and the managers are influencing this unethical behavior as well. I have witnessed, on most visits, every employee with a cellular device either talking on the phone during work hours or walking around texting on their cellular devices. There is always music playing with a huge amount of profanity being heard from the background in the cooking area.

I order your 20.00 family deal on wednesday when i got home and open the box with the chicken in look like cornish hen instead of you r chicken the pieces were so small i was pissed are you cutting back on your chicken and using cornish hen if you sre i will go to other places to get my chicken .With the price i paid i should get better chicken i think i should reembured the money i paid than you

Yesterday, I visited the KFC on the Strand to order some flake ice cream comes that I waited twenty minutes for since they ran out of ice cream and there were three or four orders before mine..

The staff member taking the order was friendly. A child asked how she was and made her smile because of his kindness. He actually turned back to ask her avout her well being and to wish her a good day further.

They appeared to be run off their feet with too few staff members present for such a busy site. We both smilled at her nice the gesture was. It's always nice to have customers like that and staff like that. It almost made up for the bad experience we were going to have next.

Any way, the marketing and media of KFC is great. However, the quality did not match the expectation induced by the marketing experience. Along with tge glake cones, I ordered two Streetwise value boxes only to discover that the contents were dry, hard and leathery. The chips remains uneaten, the chicken was rough and small (not what it looks like on the marketing) and the snack burger was the only item that was actually what it had claimed to be. The were no descriptions on the KFC shop menu, the window or anywhere at the Strand KFC. Just before finding the KFC website, there was no indication of what was really to be expected in the box.

A massive corporation with poor quality rates low on consumer engagement that satisfies. Rather than bother the friendly sales person that had initially made the sale, I believed that it was a KFC (Pty) Ltd brand special marketing, media, informations, communication and publishing concern that should be raised with the board.

All in all a disappointing meal with money not well spent on that particular day: a healing outing to the beach with my nephews and one of their friends.

Perhaps more staff, would show appreciation to the consumer and that KFC values them through providing service through well cared, managed and paid staff members that are able to explain the difference in quality from what is advertised and the quality that is their reality.

Nevertheless, thank you for the eye opening experience. We do better when we are valued and when we know better and can thus improve the quality and portion of the product rendered to all consumers who are undoubtedly many.

Regards to all
A guest consumer

My partner & I ventured to your branch at trostre llanelli on friday 19th january 2017.
I ordered our meal which consisted of large box meal big daddy meal; 2 single wings; regular fries; rg beans x 2 coffees which 1 was supposed to be regular, & 1 large;... But both regular!
Anyway... I digress... I was brought up to be " polite; courteous & friendly", to everyone, male & female; young or old!
However, it appeared that the server iwan r.5679... Wasn't!
He was " miserable to start with, with no " welcome to kfc etc, no smile and he hardly spoke!
He took my card payment.. Again no thank you etc!
And after our meal was placed on the serving desk, I collected... Minus our coffees; so had to get up & ask where are our coffees were?
No apology whatsoever!
Also, with respect " you know & I know what " chicken wings" are;!
However what my partner had were in hers & my opinion " shriveled up spicy nuggets!; definitely not " chicken wings"!
When taking the... (so called) " chicken wings" to the " miserable staff" (bar 1 member of staff matthew whom was most pleasant & courteous"!)
The " member of staff" whom was " adamant" they were " chicken wings" dark hair & beard... & yet again bar 1 member of staff he also was miserable.. & no smile; no courteousness!
I spent £10.06p.. On an " extremely un pleasant meal; not what we ordered, & all bar 1 member of staff have no manners at all and have no " pr".. Whatsoever!
I would be most appreciative for your " observations" on this matter!
Thanking you in anticipation
Yours faithfully
Simon j. Blacker (Mr)

We went to this kfc (F428016) at 5210 detroit rd. , elyria, oh 44035 tonight at 7:31 pm. I ordered two breast meals for my wife and i. Let me say that this is the worst, filthy, kfc I have ever seen. Go there if you really want to see a terrible operation. There were long lines on the inside and outside. The people were waiting for various items not made ahead of time. I was waiting on biscuits for 10 minutes and they were scooping out the cold mashed potatoes near the front counter. There were cardboard boxes all over the floor that the employees were kicking around. There was not one clean table for us to sit, they were all dirty with grease and crumbs. The chicken was tough and I wasn't going back 6.5 miles since we left and took our meals home. Ticket #3554 !
Dave

Today I visited Mandarin branch and order of zinger burger and staff handover burger me within min and I request him please make it fresh than he shouted and misbehave in front of my two kids, I think you should conduct training and teach how to handle the customer and we are paying and this is our right . staff name Neon and manager name AbD Elefatah . I inform manager but he was blank and not feel my pain what I face, I ask him pls provide me your manager number but he refuse to give me . Me and my family never visited KFC again and tell friends that staff are rude .
Asif Hussain
[protected]

We were buying KFC from the Van der Hoff Road branch in Hercules, Pretoria on 23 December 2016. The personnel don't speak to you, highly unfriendly and the food wasn't up to standard and we waited 42 minutes for the food. Because we don't like to complain we just let it go. Then on 18 January 2017 we were on our way to a meeting and the children were hungry so we decided to give it another try at the same branch. Again the same experience
1. The staff member that helped us did not answer us when we ask her a question twice, while we were waiting 34 minutes to receive the food. Unfriendly as hell and just turn her back on us while speaking to her girl friend.
2. The chicken were old without any taste and no sauce on the burgers.
3. We haven't receive any chilli salt or servettes or tomato sauce.

And then our family started vomitting that evening of 18 January. We all ate the same burgers and because of that we are sick and can not stop vomitting.

I will never buy from KFC again.

Today 1/18/17 I stopped at the Holland Mi KFC. i ordered a number 8 from the 5.00 fill up menu. The menu says it is a famous bowl, cookies and a drink. I also ordered 2 biscuits. I was asked what I wanted to drink and I declined the beverage as you serve only sweet drinks which I do not drink. I was then asked to confirm I wanted the only the famous bowl and 2 biscuits. I said I still wanted the cookies but was told they only came with the combo. So I was charged 7.08 for a famous bowl and 2 biscuits. So it is my understanding If I had ordered a drink to throw away for the same money I would have gotten cookies!
A couple of things would interest me in a resolution. First I truly feel I am owed some cookies. Why do you not offer an unsweetened tea? Why is there an up charge for coffee? Maybe these are things to consider for customer satisfaction. I did not ask to be compensated for wanting less than the combo offered so why should I not be able to get the rest of the offer. KFC actually comes out ahead on that deal. I am sure I can go the rest of my life without KFC but I will be sure to share my story.

I ordered by phone from KFC in Jeddah, KSA
Yesterday evening
I received two sandwiches and a bag of fries as ordered

1- A fly flew out of one sandwich when i opened the sandwich box
2- The other sandwich had only the batter inside the bread and no chicken at all as the restaurant promoted and smelled bad
3- The fried potatoes were old and cold and oily

I called the restaurant to make a complaint
They promised to call me to fix this issue but i received no calls from them

I went to order a 6 piece original chicken but got a 5 piece not original two day old chicken. It was the worst chicken I have had in a long time. Mr. Sanders would not be happy with this type of food going out of his restaurants. It has been a long time since I've been to KFC and it will be a long time before I go back. I do not want or am not asking for any type of free food. Just please fix the problem so others don't experience this terrible chicken that is being served to people. In advance Thanks for fixing the problem.

Hello KFC I recently saw a commercial for the return of your Nashville spicy chicken and it really did it's job making me want the meal so much so i rushed across town before your store closed to get it but i was severely dissatisfied with the product it looked nothing like the commercial and i could bearly taste the signature spicy Nashville sause because there was bearly any on my chicken strips unlike the commercial where they are completely covered in it i feel i need to write this complaint because i kind of feel ripped off and probably won't go to KFC for a long while i am very disappointed in the let down i just experienced from one of your stores