KFC
reviews and complaints

KFC has 2 branches in Paarl. One in Main Road and one in Lady Grey Street which are about 400 meters from each other. During office hours both branches are open as the Lady Grey branch is located in the commercial area. Note that they are 400 meters apart. After hours the branch in Lady Grey closes and only the Main Road branch remains open. KFC is popular in Paarl as in the rest of the country and all cliental is forced to the Main Road branch causing waiting times of up to 45 minutes and queues of 100 meters. KFC and the franchisee are misusing their market position, keeping customers hostage and forcing them to except bad service to maximize profits.

At 13h15 today my friend and I again made the fatal mistake of going to the Kentucky Fried Chicken branch in Beyers Naude Drive Cresta. After standing like lost souls for almost 10-15 minutes we were eventually served by Tiisetjo. WOW I was left speechless by her appalling attitude. She talked so fast that we had to keep on asking her to repeat herself so that we could actually figure out what she was trying to say to us. Then after getting the order, paying and waiting for it she again proceeded to mumble something back to us upon which I showed her that we actually really cannot hear what she is saying - then she screamed back at the top of her voice. Perhaps she should get some refresher customer service training? This is the second bad experience I have had at this branch. I WILL NOT BE RETURNING EVER AGAIN TO THIS BRANCH.

I have been to the Fordsburg KFC many times and every single time I go there it takes me almost 45 min to get my order. I do understand that if a shop is busy I wil wait a bit longer but for KFC which is know for their speedy service this is unacceptable. They take just as long when they not busy. The problem is that they dont have enough tills open and there does not seem to be any management going on. Believe mewhen i say this Branch gives a bad name to all the KFC in south Africa.

Being a regular customer at KFC Chatsworth, I am not getting sick and tired of the service I am receiving. At least twice a week, I buy a take out at KFC Chatsworth Centre, most of the time, it is the 68 piece streetwise feast. Last week, I paid for the large chips but when I reached home, there was no chips, I could'nt waste petrol for a packet of chips so I overlooked it. The same week, I ordered a large chocolate milkshake and the container had milkshake all over it (I thought this was rather clumpsy), when we ask to speak to the manager, the waitrons mumble to themselves before they call the managers. The chicken is forever not ready in the afternoon and we are asked to wait at least ten minutes, I think that this is ridiculous, monitor your sales and prepare accordingly.
Last night's experience was horrible, we ordered a 6 piece streetwise feast and was told the same story, usually (well every week procedure), the waitron always swops a gravy for a colelslaw for us, last night we were told by the manager that it cannot be done, we must pay R2 more. I find this totally ridiculous, how is it that each manager has different rules? Also the two weak gravys is a waste of time.

Okay so for the last month that KFC have had there Zinger chicken special, i have gone to KFC in Greenfields and Amalinda in East London about 20 times in total i think and each time was told.. You have to wait 20 Minutes for the chicken! 20 times! Come on KFC you should do better than that.. If not then why have the special at all if you dont have on hand chicken prepared like your original stuff...

i was at Sunnybank shopping centre on the 26th August aorund about 7.30pm est i went to KFC and brought 2 meals one with a drink and a toy with other meal. the young lad slammed my food on table with attude didnt offer me a bag od=r nothin. i said 2 my children thats dumb not giving me a bag, the employee asked if i called him dumb i said yes u didnt even offer me a bag he said we are ###ing busy. i was appalled with the way he spoke to a customer i asked for the manager she came out and asked what the problem was told her what had happened and as i was telling her he told me piss off didnt want to hear my ###. He repeated himself twice and as he said this he was serving another customer. The manager did not apologised or take the worker off the register did not tell him to stop talking in that manner what so ever. she just stood there and smiled. there was no consequences what so ever for the way he spoke to me. U never talk like that to a customer no matter what the circumstances are. I noticed before he served me he was serving another customer and he had attitude with the customer and a lady had said to him u didnt give me serivettes with my order can i have one pplease and he gave her a pile with attitude again. I think this is very appauling attitude and no respect for his customers. He should of been dismessed on the spot/ taken off straight away and spoken to, but i seen none of the above. This should of been dealt with professionally and it didnt. I know my rights and what is/isnt approaite as i work in Retail myself and i would never act in that manner no matter what. The think the young lad was of indian by the name of Kritik and the manager was a young lass by the name of Jess, i only got their first names. i hope u can assist me with this matter and take appropiate action and hope to hear back from you Thank you for your time. Claudette Tyson

Quite possibly the worst fast food experience I've ever had. I ordered the "buy 8 pieces get 8 free deal". Except you have to order the $18.49 8-piece MEAL to get the free. So right off, their advertising is deceptive. But. hey, I should get 3-4 meals out of all this, right? Except:

1) This store doesn't carry the spicy chicken

2) Rice no longer available as a side (chain wide?)

3) No napkins given

4) No plasticware given

5) Out of hot sauce

6) Grilled chicken was old

7) Original recipe chicken was really old

8) One of two sides was wrong: Mashed potatoes and gravy (yuck!) instead of green beans. BOTH sides were entered wrong on my receipt so I guess I'm lucky to have rec'd mac & cheese instead of (barf!) cole slaw.

9) Two of my four biscuits were HALF biscuits. I'm supposed to eat something that looks like someone else already ate part?

10) Looking through leftover chicken I find a chicken? part that is in no way recognizable. I didn't dump the whole load out and count the parts so I don't know what someone THOUGHT it was but it's no part of any chicken I ever saw.

Every time, (and believe me, I've only eaten KFC chicken 4 times in my life) I eat KFC chicken, I get stomach sick or diarhea. What do they put on their chicken that makes people sick? Anyway my LAST time I was at KFC, I tried their boneless bites, to which they just released a new commercial. When I began eating them, I noticed how disqusting they tasted; they were extremely oversalted, the bbq flavour was very fake, and the chicken inside was undercooked. I was really hungry so I choked on them for the next 5 minutes, but then I felt so guilty that I have treated my body to this garbage, and I wished I could puke it out and bring it back to them. I have never felt such disqust for any food in my life, and KFC should be ashamed that their food makes people feel this way. I mean, I've tasted bad food before, food I didn't like and spoiled food, but never, never under the category Uneatable food, because that's where it really stands. Who ever eats there, don't try the boneless bites or you'll be just as grossed out.

I'm so disappointed with the services of kentucky fried chicken and how there high standards have dropped over the last period of time. I have friends that also don't want to make use of kentucky anymore even though you crave for the smell and taste of the product. The packaging has got smaller and the choice of your meal. But yet the price goes up.
Now last night I went to my nearest store in parklands to get kentucky for my wife and I as well as a chicky treat happy box for our grandson that is by us for the weekend. They always look forward to getting the toy, it means more to them than the contents inside for them to eat. I asked the cashier behind the counter what toy is available, he was unsure what was on promotion and no advertisement in the shop of what was on offer for the kids to choose from as you would find in any of the kfc stores like mc donalds does, the children can see the toys and choose what they possibly could get.
The cashier looked under the counter and came out with a couple of dark blue packets which you could not see what the toy was, I told him it's for my grandson a boy, he opened the packaging of two of the items and I myself wondered what the toy was supposed to be, one looking looking a knife sharpener, another suppose to be a torch. I just told the cashier give me the thing with the disc
I received the happy box with logo collect all 4! Of the last airbender in 3d with ben ten alien force coming up next on the flip side of the box and our meals then went home, only to discover once I got home placing the meals on the counter I took the toy out and it was not even the toy according to the promotion advertised on the happy box.
After taking out all the contents in the packaging to my surprise noticing then a leaflet with wii on and a competition to win 1 of 25 nintendo wii consoles, but the competition closed already 31 january 2010.
So to my understanding we and other clients have been cheated on in supplying the public old and incorrect promotional products, i'm attaching the asaid photo's of the product that was given and would like the correct product that is supposedly to be with the chicky treat happy box. You now have one very unhappy 5 year old boy and also many other kids

My contact details are nick rheder [protected] email [protected]@gmail.com and would like immediate response or I take this complaint to kfc international

To who it may concern,

My recent visit to my local KFC was terrible, i was charged full price even though i presented a coupon at the time of purchase, i ordered a 19.99 family special with a coupon for 4.00 or 5.00 dollars off redeemed online, but wait that's the whole story, i was using your drive thru service and when i finally got to the window i was told that i didn't have enough money so i explained to the young lady working the drive thru windiow that you can just put the food aside and i'll be right back, so i went i got home my sister was wondering why i didn't have enough money, so i quickly went back top pick up my order and drove off but shortlyafter i got home my sister checked the receipt and noticed that the coupon i presented was even honored and charged the full price and what makes me really upset is that i wasn't even short of money the first place because of the coupon i had.

So my sister took it as that and that we needed to just call in with our receipt number and explain what had happen to the manager, we called but was put on hold for 30 minutes ubtil i decided to call back but this time no one answered, the phone just keep on ringing so my nsister decided to call with a different phone number and this time someone answers immediately, again we were put on hold after explaing to the manager the situation, after nearly 20 minutes the manager came back on the phone explaing that there wasn't anything she can do since we left and she was fully aware that the worker made a mistake and that we were charged extra but never apologize, mentioned that she couldn't help us any further, not even coupons which i was told by corporate that they would take care of the matter but instead youyr worker seemed upset and said it was our fault and loss, my sister and i was so surprise by her attitude, i mean we were litterly shocked in disbelief of what she said, so the very next day my sister called back corporate and explained the whole story again with the end result indicating that we would receive a voucher for a free complete replacement meal so until now we haven't received anything, not an email or call back but instead we were left like people who bother this company with simple problems, so my friends and i decided just to never do business with your company again or even bother emailing back until i keep receiving an email with a coupon for your chicken.
So your company seems not to pay attention to customer service issues but instead just keep sending coupons to people that aren't your customers, please don't ever send anything to my house unless it's a dam good coupon like you said you were gonna do the first place.

My co workers are aware of this issue and are avoiding your terrible service company as well as writing Opra show regarding this american fast food company that she recommended, not just me i'm trying to get more to do the same because i'm very disgrased by your terrible service.

John k
Lynn L. S.

I am pretty upset about my experience with KFC in Blackheath. This is the second time now that I get given my order with some items missing in it or completed incorrectly.

I ordered the 8 piece combo that comes with mash, mini loaves and a coke. I requested to have chips instead of the mash and mini loaves. On the 2nd window the cashier confirmed that I requested chips instead of the mash and mini loaves. Upon getting home I discovered that there were no chips but instead there was the mash and gravy with no mini loaves.

I looked up the shop's telephone number with directory enquiries shortly afterwards to complain but no one was at hand to answer the telephone - the telephone I number used is [protected].

It is unfortunate that one now has to check that one's order was filled correctly. I don't think I will be visiting the Blackheath shop again.

My wife and I visited the KFC in Silverton with the hope of purchasing 2 specials of a zinger, milkshake and chips for R30. After queing for approx. half an hour, we were informed by the staff that the milkshake machine was broken. My wife and I espesially visited KFC for this special that was displayed within the franchise and frequently advertised.

We left the store and drove to the KFC in Gateway, Pretorius street. After queing for approximately 15min. we were once again informed that their milkshake machine was broken.

Last night we visited KFC Cape Gate and ordered our food, first the lady behind the counter could not speak clearly and I had to ask her to repeat what she had asked. We fot our food and left and only at home my 13 year old daugeter checked her burger and reliased that is not what she ordered. The two wraps for my wife and I was tasteless and we both binned it. My daugter also did not eat her burger. Both my daugters agreed we will never buy in from KFC again as the value and service and quality is sub standard. Sorry KFC this is the 3rd complain I lodge on HP and would be the last as we will never visit you again. Certainly your nice pic's of the food at your stores is not what you pack in the containers - Take pic as you serve your food and then display it no one that walks in there will then buy it. Good luch to you all.

I have spoken with the KFC careline and received reference number C1009130. I contacted KFC on 12 August 2009. My wife and me bought the big meal box and took this food to the resort where we were staying for the weekend. As we were eating it, the burgerchicken was fine, but the loose piece in both my box and my wife's box were half-cooked. We had to throw these pieces away in the dustbin. Even though KFC called me from a Cape Town number - the Bela-Bela store still has not called me. I am looking for compensation for these pieces that I had to throw away. This is not the first time that certain KFC outlets serve half-cooked cicken pieces, and I had to throw these away, specially when I am not eating the food inside the outlet. I have wasted a lot of money on all this wasted food - and now I would like to receive compensation from KFC for all this wasted money.

I went to eat in the restaurant with my husband and 2 children aged 4 and 3 months. Part way through my meal my baby was hungry and I was told there were no facilities to warm up baby bottles. Which ended in me and my family having to leave to find somewhere that did accommodate my baby's needs.
I feel that if u welcome families into your restaurant then you should have facilities available, if other places can have them then why can't a big company like kfc.
It was a special treat for my family and it upset our day out.

me and my wife go to 24 hours KFC Satok [protected]) to have our supper. on 15th Aug 2010, 01:05:40 AM, as printed on the bill attached.

we order 1 pcs of Original Fried Chicken and 1 pcs of Spicy Fried Chicken, the Spicy Fried Chicken is totally not fresh at all. my wife was pregnant, for the 1st bite, i thought pregnancy women should have a weird or different taste on the spicy chicken wing. when she pass me the other half, i told her this chicken is totally "damage " or very un fresh and smelly. i take a smell on the chicken's bone, it smell like a "dead body".

the chicken bone look dark at the side, look at the photo attached.

it totally different from the "good" chicken at side. see photo.

we told the waitress to take a look on it, she didn't say anything and walk away.

this is their motto...(KFC is the largest fast-food chain in Malaysia and Brunei, serving world famous Original Recipe fried chicken which contains secret blend of 11 herbs and spices. Apart from serving finger-licking good food, we continuously aim for high quality and are committed to ensure food safety by stringent control to maintain our standards.)

very disappointed after many years of support!

HI ALL,
I want to know who does go to kfc in ss2 often(maybe once in a while)? Did they greed you with a smile or even have a pleasant face?I'm so frustrated with the staff in ss2, they don't greed me, when i call on the phone for early reservation they speak so rudely. When i arrive they even ask if it was me whom call just now!(they too tell me i speak too soft and they can't hear me!)OK that is not all. When i request for two bottle of chillies sauce for whole two bucket of chicken they tell me they can't give me because i'm not entitle to get it( for GOD sake thats two bucket of chicken and they aspect me to walk of with a few small packet of sauce?hell no!) So i go softer, I said" instead of two bottle which u say u can't give me, can u please give me ONE Bottle?" No... That is what she tell me.Hey, i'm not the first time buying in KFC and they sure can give me a bottle atleast.Lets make it this way, if anyone was having in their meal in KFC i can easily finish 1/5 bottle of sauce. Why can't they give two bottle of sauce with more than 40 piece eat with? And i left with a frustration and it was not the only time i face such rudeness in KFC ss2.And most time i was attended by a SUPERVISOR thats what makes me so MAD.

i was a regular customer at kfc jerantut.i come to kfc jerantut twice day a week every month.right now i have lost behavior control for this restaurant jerantut b'coz a cleaning, service and manager attitude.in this night i come to kfc at 7 o'clock.first i go to use the toilet, i see the toilet is very dirty b'coz some tissue have at floor and the toilet have smelly.the first floor have dirty so many chicken bone at table n floor.second i want to talk about service at this restaurant, the service is so bad.it take many time to get my menu.it is so slow service.chicken product have jammed.it make so long time to get it..manager have bad attitude b'coz i look some customer do not get the line to get a product and the manager was server the customer.he not look what the opinion another customer about that.i have a feeling about that.it is unfair for my opinion.i saw this situation is many time at this restaurant.so please take ur solution to improve this restaurant is good to choice.

I paid $28.99 for a 12-piece grilled chicken meal which included 3 side dishes. When I got home and opened the "bucket", it was only about 1/3 full. The size of the chicken pieces was so small, I thought they had started cooking PIGEON! I have written to KFC, but I'm not anticipating an answer. I will not return to KFC. I need the most "bang for my buck" and KFC is no longer a good value! Protect your wallet...BOYCOTT KFC!

RE: KFC on 4303 Lemmon Avenue, Dallas, TX‎ (Lemmon and Wyclif)

We've called the Dallas Health Department regarding the above KFC location. Many people have gotten horribly sick eating there. We got terrible diarrhea all day and night and threw up now and then right after we ate at that location.

The place itself is very dirty. The employees and specially the manager look and sound very angry and just seem that they don't want to be there. It's a very sad and scary place to eat. We should have just walked out, but it was lunch time and we just had 1/2 hour to eat. We did eat there, but got badly sick.