KFC
reviews and complaints

My friend went to go buy KFC for us, She ordered a streetwise two for me.I was so dissapointed when i took a bite of the chicken, the taste was like boiled chicken, it did not taste like KFC at all It was disgusting and had water inside and it looked terrible. I gave it to one of our cleaners who also confirmed that the chicken was not fresh at all . I phoned KFC to complain and was told to bring the slip together with the chicken, I do not have time to move around with disguting food around, now I did not have lunch ! Only had a can Of Coldrink .A lot of people at work are complaining about your chicken, please try to do something about this, It is very disgusting.

On sunday the 27th september I visited the kfc’s drive through at the reds. I ordered what we normally do: double crunch burgher meal upsize white sauce only with a coke and a streetwise two with an extra peace, the teller then informed me that they don't have any coke or any chicken? I can only order a burger (But not with coke) and if I would like chicken I need to wait 20min. I changed to double crunch burgher meal, upsize, white sauce only with a fanta grape and a colonel burger the same. When I got home I noticed that they gave me fanta orange and put chilly sauce on the burger and a coke (Which they did not have) it's amazing how much the service from one kfc to another can differ so much, is there no regulating “authority'?

How can the largest fast food franchise which serves chicken run out of chicken?

On the 12th of September I went to KFC Harrismith, to buy 1 order of Veggie-bites, 1 ICC champions meal and 2 soft-serve ice creams for myself and my wife. As I gave the lady behind the counter my order, I saw how one of the employees handed a customer her order as well as a handbag from behind the counter, instructing the customer to keep the handbag closed... I stood there in amazement and as I finished my order the lady smiled at me, telling me that they didn't have any burger buns in stock and they had no ice cream in the machine. I settled for my order of 2 packets of Veggie-bites. As I received my order, a black man came into the shop, requested the same burger special as I have and low and behold... They made him his burger...What the hell?!?!?! On the 27 of September, we went there again... I ordered the ICC champions meal (consisting out of 1. Burger, 1. 500ml Pepsi, gravy and I think some chips) and my wife ordered the other Burger meal where you get the burger, a milkshake and chips...And guess what! ...No Pepsi for my special and no milkshake...And no mini-loaves for the 6 piece Family feast (our next choice) either! This is PATHETIC! What's up with them?!?!

Last night I went to get some KFC from the drive through in Cathcart Road in Queenstown. I ordered 2 meals. One was a Zinger meal and the other a Hawaiin Rounder meal. I got home and my wife opened her Hawaiin rounder to find only the bun, lettuce and a slice of cheese. No pineapple and no chicken. I took the 20 minute drive back to KFC and asked to see the manager. He looked at the burger and said to me 'oh yes I can see there was no chicken' like I would go to all that trouble. They then proceded to make a Hawaiin rounder. He talks to his kitchen staff in their language and they all laugh. Real funny! He then procedes to give me a can of Coke for my trouble. By the time I got home all our food was cold and we didn't enjoy any of it. I had to drive twice, get laughed at and then eat cold, tasteless food, and all I get for it is a *** can of Coke. Gee thanks Kentucky, next time I will pay for the *** Coke and you can keep it. This is the third time I have experienced poor service from this branch. Maybe someone should look at replacing some of the staff or management, cause they give your chain a bad name.

I tried the New KFC Toasted Twister at KFC Northmead in Johannesburg.
Within an hour I was throwing up and had food poisoning from the chicken.

This is unexceptable!

I'm not sure on how to approach KFC or Management at Phumulani KFC about this matter because I'm sure as hell that they know that what they are serving is not KFC! Has the owner even tasted what he is selling to us?

I have personally bought meat there on few occasions but was never sure if it was just mt taste buds or the are serving us secong grade meat.

Having such a trained palate, i can only assume that they are using cooking oil that have been over used and needs to sold for recycling or whatever. To top that up they overheat the oil or since the oil is too old it overheats and burns the spices on the chicken. That oil is not good for human consumption and is putting my health and the health hundreds of other people at risk.

I hope KFC as a whole doesn't take this matter lightly!

I am disgusted that taco bell and kfc chose not to recycle; especially considering the amount of wasteful packaging your fast food products fill our landfills. There was no recycle bins in your McLaughlin location. I spoke to a manager who stated that you do not recycle and it may occur in the future. With the knowledge we have now about how important it is to recycle; I am extremely dissatisfied that your company outright chooses not to protect the environment by recycling and using environmentally safe cleaning products. Where is your corporate social responsibility for the environment? Due to this frequent disregard for our environment, you just lost a customer who’s favourite fast food restaurant used to be Taco Bell. Please email me back with a time and date of when I can expect to see the recycle bins and I’ll return as a customer on that same day. Ate there on sept 11 2010 for dine in lunch we had KFC and Taco Bell meals. Corporations should be fined for producing unneccesary garbage!

Sept 11 2010 – tried to email my complaint twice – did not receive any notification that it was received - my complaint was sent to never never land and I will probably never hear from them.

This is the third report I am writing about KFC's food. I have never had such a problem with any other fast food, and I am honestly contemplating not purchasing KFC any more.

First of all, neither my nor my brother's Boxmaster had any cheese, which we weren't even informed about before given the order. Second, the chicken in the Streetwise 2 that we ordered was incredibly dry, as if it had been cooked hours before. i am really disappointed in the quality of KFC's food lately.

We were waiting in the so called drive through for over half an hour getting more and more frustrated with the wait and to top it all off people were pushing in from the other side’s entrance. It was close to 40 minutes when we finally placed our order, we asked for this new combo of there’s and they said 'Sorry we don’t have any milkshake for that combo' How can they have such a big advertising campaign and not have any milkshake? Besides for not having what we wanted they where not interested in changing it for a coke or something else. Just to top it all off they got the order wrong and the one burgers meat was tough and dry? Disgusting service and sub standard quality for food!

This is now the third time I visit the Big Bay branch before 11am. (they open at 9am) and want to order a milkshake but, it seems that at this time of the day there is always some excuse why milkshakes are not available. This morning I was told 'the machine is currently on heat mode'. Does this mean I can order a hot chocolate instead? If milkshakes are only available at certain times of the day, please put some notices up. I see there are numerous people on this website with similar complaints so this is not an isolated case.

On Wednesday this week I ordered from this branch as well. The large coleslaw bowl was only filled half way. I ordered a large and also paid for a large - so there can be no excuse. Had I noticed this before I reached home, I would have returned it. This morning I ordered the regular coleslaw which was indeed filled to the top. Much better value for money than a half filled large one.

I am a bit disappointed as this branch is only 6 months old. As a patron, I am not difficuilt to please. All I want is to be able to purchase what is offered on the menu and receive what I pay for.

I purchased food at this outlet and paid with my debit card and upon me waiting for my food, an sms notification from my bank notifying me of the transaction going through succesfully, while waiting I was waiting for my food to be given to me so I could be on my way.

The lady who was helping me told me that the transaction was unsuccesful, she then called her Manager Aurelia and she told me the same thing, i showed both of them the sms notification which was proof that my account had been credited by them and Aureila adamantly disputed this with me. I am very dissappointed with the lack of knowledge and embarrasment i experienced at that Kfc as I was even asked to go to the back of the store.

My question to these people was 'how can i be notified that money has been taken out of my account without the money leaving my account'? this lady was so adamant that the card had declined, i left without my food. I have just checked my bank statement on the internet and my account is less my purchase amount. I demand some action be taken ASAP and i would like for my money to be refunded into my account as in yesterday! Kfc is going to the dogs!

I have been at KFC Milnerton on 4 occassions over the last 3 weeks and every time requested Zinger chicken just to be told that I would have to wait between 14 and 20 minutes for Zinger chicken.

On 6 September I asked how it could be possible that they never seemed to have Zinger chicken available and was told that it is not very popular and therefore they don't keep much Zinger chicken in stock.

I think that this is totally unacceptable given that KFC is running quite an estensive ad campaign advertising Zinger chicken.

I purchased 2 famous bowls and one streetwise 2. Back at the of office i opened my famous bowl and to my surprise i found mold on my food - the other one was fine! I contacted the branch and spoke to Diane. She requested that i bring it back and she'll give me a new bowl and extra piece of chicken for the inconvenience. I took it back, BUT asked for my money back. She insisted that i should choose something else from their menu, i still refused, telling her that you just sold me OLD FOOD WITH MOLD ON IT. She corrected me, said that it's not the food that's old, but the cheese that is full of mold. Imagine, does that make it better? Now whether it's old food with mold on or moldy cheese, how can you sell something like that to a customer? On my photo's it's clear that the mold is growing on the food. Imagine it was dark and i didn't spot the mold, i would've fallen very ill. There was no chance in hell that i would've accepted anything else from someone who just sold me moldy food, would you?

I bought 5 pieces (spicy version) of KFC from their Kempton Park Branch. Cooking oil was dripping all over the place and eventually i had to cook something to eat. i left two pieces so that i can eat them at work today during lunch. Guess what: there were feathers all over the other two pieces. this is unacceptable, my hard earned R45 down the drain, just like that.

I ordered a burgermeal and sprinklepops at the drivethrough, and they gave me a burgermeal and a mini loaf. Luckely I had a look before I drove off. I returned the food through the window, and explained the problem. They then started preparing the sprinklepops. I then parked in the parking area and walked into the KFC. The staff were shouting to each other, they were very unorganised. One of the other customers asked one of the staff to quiet down and speak, not shout. I phoned the customer careline, and told them about my problem. They said that they were gonna phone the manager and sort out the problem. Five minutes later I phoned the careline again, requesting that they can keep the food, and give back my money. Again I was told that he's going to phone the manager. I logged a complaint with him, and stil havent heard anything. They did phone me last week and asked if I received a call, and when I told them no, they said they would come back to me. This is the worst KFC I have ever been to.

This is the worst KFC in the country, the chicken is never fresh, the credit card machine and ice cream machines are always out of order. When the KFC first opened it was busy every night and the food was good. Now the place is ALWAYS Empty. We have always enjoyed the food at KFC and would hate for this branch to close due to a lack of support.

At 17:30 today my husband went to KFC Richards Bay. He went into the store and ordered a variety Feast. He asked for Zingers. He then asked Zama TWICE if she is sure it is Zinger as he didnt think the sauce looked right. To which she answered YES twice. He then wanted to pay and when he produced his card, he was asked 'Dont you have cash?' if he did, he wouldnt use his card... ! He was then made to wait as Zamas card machine was not working. She was waiting for the person next to her to finish with their card machine... although there we a further 5 or so available card machines! My husband has just arrived home with the KFC... and surprise surprise... NOT Zingers, despite being asked twice! Luckily for Zama my husband was not prepared to drive back to KFC to complain as he is not impressed. One question...HOW HARD IS IT TO GET AN ORDER RIGHT...WHEN ASKED TWICE...? Zama needs to jack up her customer service and if she cannot remember an order...Maybe write it down? Not acceptable.

KFC has 2 branches in Paarl. One in Main Road and one in Lady Grey Street which are about 400 meters from each other. During office hours both branches are open as the Lady Grey branch is located in the commercial area. Note that they are 400 meters apart. After hours the branch in Lady Grey closes and only the Main Road branch remains open. KFC is popular in Paarl as in the rest of the country and all cliental is forced to the Main Road branch causing waiting times of up to 45 minutes and queues of 100 meters. KFC and the franchisee are misusing their market position, keeping customers hostage and forcing them to except bad service to maximize profits.

At 13h15 today my friend and I again made the fatal mistake of going to the Kentucky Fried Chicken branch in Beyers Naude Drive Cresta. After standing like lost souls for almost 10-15 minutes we were eventually served by Tiisetjo. WOW I was left speechless by her appalling attitude. She talked so fast that we had to keep on asking her to repeat herself so that we could actually figure out what she was trying to say to us. Then after getting the order, paying and waiting for it she again proceeded to mumble something back to us upon which I showed her that we actually really cannot hear what she is saying - then she screamed back at the top of her voice. Perhaps she should get some refresher customer service training? This is the second bad experience I have had at this branch. I WILL NOT BE RETURNING EVER AGAIN TO THIS BRANCH.

I have been to the Fordsburg KFC many times and every single time I go there it takes me almost 45 min to get my order. I do understand that if a shop is busy I wil wait a bit longer but for KFC which is know for their speedy service this is unacceptable. They take just as long when they not busy. The problem is that they dont have enough tills open and there does not seem to be any management going on. Believe mewhen i say this Branch gives a bad name to all the KFC in south Africa.