Kentucky Fried Chicken (KFC) / unhygienic food

Sukkur, Pakistan
Contact information:


My name is Irfan and I need to register my complaint regarding hygiene concerns at KFC branch in Sukkur city of Pakistan. I visited above said branch with all my family members on 03-Feb-2017 with trust in the brand and the name of KFC believing that it is a global food chain with high standard. But my trust was shattered when we were served with food poor in quality and utterly unhygienic . Firstly, chicken was re-fried as it appears from its texture and taste. Secondly most worst thing happen when hairs were found in 2 pieces. After occurrence of this incident I immediately asked for the duty manager but I was told by the staff that he is not present in the branch at this time. When I demanded for complaint form, I was given a number of General Manager (as per the staff) the number is +[protected]. I spoke to him on phone to register my complaint, he assured me to take care of my concerns and later on asked me to hand over phone to available staff. Since I had recorded whole call and it is clear from his conversation with the staff member that he is trying to evade problem and is not serious in resolving problem. Recording can be provided to you if required although, whole conversation was in local language.
KFC is the only international food chain available in Sukkur city and I wish that it could persist expected standard so that people of the city can enjoy taste that is globally renowned. I hope that you will take my complaint seriously and will help people to dine healthier and safe food at KFC, Sukkur.

Thanks & Regards

Kentucky Fried Chicken (KFC)
Kentucky Fried Chicken (KFC)

Feb 4, 2017

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