KFC
reviews and complaints

I visited this store today 10/25/2017. While entering the restaurant I was greeted well. The problem started with the person that fixed our food. He gave us some dark dry chicken and a pot pie that was over extended the tin it is in. We asked for fresh food; he took that food and threw it in the trash. He then got us some other food; something that he could have done before. The problem continued as the lady began sweeping the floor while we was eating. This caused dust and floor particles to fly all over where we was eating. We then got up and left the restaurant. Due to the attitudes that we experience; this visit was totally unsatisfied. Until you respond back, we will not return back or give anyone a recommendation to eat at this restaurant.

I'm a regular costume of ur restaurant and I never had a bad experience like the one today I stop by the restaurant whit my family and I see that one of the door was lock there was a worker sitting in side a car I ask if ya were open and he anwher me what dies it look like what a mean face and a bad attitude Knowing that I assume that he came out of his car is smell like strong marijuana And a lot of smoke was coming out of the car I had my kids and my mother with me When they seen this dark bold guy getting high in the parking lot this restaurant that is so unprofessional I think his name tag said Jesus When I told him I was going to tell the manager he said he didn't care because he's the manager and he runs this place I will never come back to this place so disrespectful that you have people doing drugs and working in this place and said there the manager and that they didn't care when I want to speak to a manager there was a supervisor I think his name was Darell and he had no clue what to say or what to do wow what a bad experience I don't know why they don't drug test people before they get hired so sad 10/25/17

I am a local assistant restaurant manager and the experience at this particular KFC has been very good. My two sons and I (one is 5 and one is 8) visited on Sunday October 22, 2017. Our food came out as expected and we took our seats. My 5 year old accidentally spilled his drink and it covered the table. Embarrassed, I explained what happened, apologized as we were the only ones dining at the time and even offered to clean up the mess even though they were not in any way busy. Unexpectedly, the lady handed me a small towel, rolled her eyes and walked away. I did my best to clean it up and moved to another table having no assistance to clean up the mess. The staff, very unexpectedly, were obviously making fun of my son laughing and joking about it and finally a young man came out to clean up the mess. They made fun of him for going out to clean it up, he looked at us and rolled his eyes. This continued until we finally finished eating and left without any apologies or thanks for dining even though we experienced this. Behavior like this is unacceptable and it should be for your company. Any future business from myself or anyone I know will no longer occur at this location and possibly any in the future. I hope you consider this as a measure to resolve anybody else with a complaint and are able to correct this exceedingly unacceptable behavior in your company.

Stopped in Sumtersville W. VA KFC on Oct.17th 2017, Early evening... Ordered 4 Fish & More... Place not busy... one other customer at tables... Our fries and fish were just lukewarm when served to us... They did make us more fries after complaining but not enough for the four of us... Hush puppies were very warm!... Nothing done about the fish! This KFC is off our list when traveling... Believe we were served food cooked earlier and not reheated... not cooked fresh when it was ordered

Hi! I come from China and I just moved to San Diego, CA this summer. The reason why I send you this e-mail today is just I am your best customer. I love having meals in your restaurants since I was 5. And it is always very good to eating food that you fried to me and my family in China. But I think there are some differences flavors or some resources you use in the US compare to KFCs in China. From my perspective, all of your restaurants in China cook chicken use less oil and better chicken than in America. And there are some kinds of food only provided in China but not here. This makes me a little bit disappointed and I think you are always my favorite so I just want to ask you could you please put less soil when you are cooking chicken and may be you can cook some kinds of food that are popular in Chinese KFC? Thank you so much! I am always you best fan in this world!

My son is 16 years old. Law states 10pm school nights and 1030 pm on weekends. My son has been staying to 1015pm to 1030. While manager let’s everyone else out at 10pm and makes him stay to do dishes and other chores. The best park she punches him out at 10pm. My son will not work for free and will not be made to stay passed the time the law states. I am going to pursue this further and he will be giving his notice. I am contacting the labor board on this as well. I am sure my child is not the first to be going through this. Not only is he a honor student with a GPA if 3.75 he works three jobs and maintains his academic scores. So he definatley is not a lazy kid or just looking for a way out. Please see too it that this matter is resolved so another child don’t have to deal with this unprofessional work place.
Thank You,
Lisa Audette

First of all the store had no customers at the counter...I was the only one yet I waited almost 10 min before anyone took my order. There was an employee behind the counter that was doing nothing except standing there looking at me...I spent 36.00 dollars and was the last one to get my order...4 people came in after my order was taken...lousy service in my book!

Last night we went to the KFC on south high street in Columbus, Ohio. We place a $35 order and when we got home we didn't have our tenders, had to go back. Then when we got home the 3 Cole slaw that we purchased were brown inside and stunk. Then the chicken wasn't cooked all the way. Not to mention my dad and husband were sick all evening. They didn't notice the pinkness until they ate a bit of the chicken We order from them a couple times a month and always have problems. We are going to start going to the Grove City, Ohio location. The drive will be worth it. It sucks that the one by our house is worthless.

Last evening-10/22/17, My husband and myself traveled appox. 50 minutes to the nearest Kentucky fried Chicken location-(we live in Milford, PA & traveled to Newton, NJ). I told the cashier what I wanted-(2 pc. meal but I wanted both pieces to be thighes-I was told no). There were no options given to me (upcharge, different meal option type, nothing suggested). I got the standard 2 pc. chicken meal which is not what I wanted but I was hungry. My husband ordered his 3 pc. meal no problem. We went to sit down ( we were literally the only customers in the place.) I had to clean both the table & the booth seats. While eating, I took a bite of my biscuit and it tasted bad. I spit it out in a napkin & upon looking at the biscuit it was full of green mold. I went to the register and showed 1 of the employees who said he was sorry & gave me 2 biscuits. I went back to eating, which as I said before, I was hungry, and there was a female employee there talking VERY loudly to the other SEVEN employees about hating her hours, and she has a life, etc.. by this time there were a few other customers in the facility. I am quite sure that one of the other seven employees was a manager. I recently lost my job and was very taken back by the actions of most of the staff there. There was no need for 7 employees to be there at that time when there was hardly any customers to begin with. Most of the employees were all just talking to each other. I actually felt sick after eating and went to the Ladie's room, I could not even use it-the door did not lock. I told my husband we had to leave, I was not feeling well. Once we went outside there were 3 employees outside smoking, REALLY! On the way home I was telling him about the bathroom situation and he told me that the Men's room door did not lock either. This is no joke-but I literally have been sick since last evening after eating there. I hope this location is inspected-it is not a good one.

We love KFC. We have gone to this location 5 times on 6 months. We would go more often if this location wasn't so poorly ran with unsatisfied product. They have run out of chicken at 7pm couldn't help us. Wasn't willing to make more. At 8 pm another time we were told the heat(ing) trays were being cleaned. We went another time at noon, they had no chicken. This is horrible customer service and reputation for your company. Everytime we see a KFC commercial we comment finger licking good "everywhere, but this one". Someone needs to look into this store. Not good for what you pay to advertise I'm this area. Very sad.
Thank you

Ordered a 3 pic strip meal last night to go. Got the meal and I live not 5 mins from
Where i got it. When I opened the box I was so upset. The chicken was cold. And the potatoes were soup. No butter for biscuit It was not late or closing time I had not eaten all
Day but did not eat that. I had a choice of mc Donald's or KFC boy I guess I should of gone across the street to Mickey ds.

I purchased two pieces of chicken and chips for my child after a school function. It was 21:00. Six hours later my child was so sick he ended up on a drip at Sunward Park hospital with severe food poisoning. KFC Lambton Johannesburg. At the hospital I was told that KFC had a reputation for chicken that was off. My child spent an entire day on a drip.

I went to the New KFC that just opened on State St in Springfield, MA, My husband and I went with our two children the atmosphere was good until I began to over here the Manager of the restaurant talking very rude to the employees. I think that if she wants good service she needs to give her employees the respect they deserve. Hopefully this will get addressed

My wife stopped there at the Pikeville Ky location and Bought The Bucket meals for our family to eat anyways we live over 1 1/2 hrs from Pikeville ky when she got home and started to prepare the meal she noticed we did not get all our chicken we paid for well we then set down to eat dinner and we noticed the chicken was still undercooked well she called the store and spoke with a woman name Tonya always she was rude and not wanting to listen to our complaint she was nasty with my wife over the phone and in a hurry to get her off the phone and as paying customers we should get respect but we did not we always stop there at least 2 times per week to buy dinner where we work so much its much easier to just pick up dinner and I spend at least $60 or more on meals there and even that Manager Lady who works there is Rude when you have a issue with something and need to speak to them we are not looking for anything free I pay my way all I'm saying is now you lost a loyal customer over this and if they are doing it to me and my family how many others are they doing it too and if that chicken is undercooked and someone gets sick then what as I said we live 1 1/2 hrs from Pikeville ky and she was like you should have bought it back she did not even want to listen to our complaint so that is why I'm writing to whoever to see if you can help me with this I would hate to see you lose more customers over having rude staff working there I think that location needs to be looked at and have an undercover boss done there so you can see first hand how they treat their customers what happen to the friendly faces and smiles long ago and when fast food was a family thing they took that out when they don't say hello when you walk in and or say thank you when your done but anyways can someone please contact me as soon as possible here is my email chrs.[protected]@gmail.com Thank you The store On Bird Ave In Pikeville ky is the store !

The KFC located at 415 Gaffey Street in San Pedro, CA (#E791005) charges a surcharge for use of credit and/or debit cards. I asked them why on several occasions and they never have an answer for me. They just want to be paid in cash. Today, 10/20/17, I stopped for lunch at this location at 2:11 pm, to get a $5 meal and paid in cash. When I asked the Cashier/Server, Michelle, if they still charge a surcharge for use of credit/debit cards she brushed me off and said she didn't know. Then told me to have a nice day. When I asked for my receipt, she kept saying to me have a nice day. Until she finally gave it to me. I think you need to check into this location, cause something fishy and underhanded is going on.

This took place on Friday 10-13-17 while the office employees were having lunch. I was biting down on a piece of Kentucky fried chicken and the cracked bone inside of the chicken leg pierced through the meat and stabbed in between my gum and tooth. Breaking a piece of my tooth off. My dentist was closed on Friday I waited until Monday the 16th and had to have emergency root canal. I had to go back to my dentist on Wednesday the 18th to have the remaining tooth grind down for a temporary tooth.

KFC in Royal Palm Beach, Florida. 8 Piece grilled bucket meal, green beans not edible they were so bad. Cole slaw " my favorite" was dry as in not very much liguid at all. And grilled chicken was 3 wings, 2 legs, 2 thighs and a breast. Such small pieces and overcooked till like leather. Usually pretty good food but tonight 2-18-17 Horrible all around🤢

Between two orders of 30 some dollars of chicken and 30 something of sides I am amazed and unhappy with this location. I was treated so rudely. My sides where places on the counter and I waited for the chicken for 40 mins. My sides were not completely put together. They were cold and I was treated rudely by all the staff including the manager. I was going to let it go but decided since this seems to be something that happens alot it needs to be addressed. I hate going to local location in fear my money will be a waste. Hard bisquits cold shivered up corn, chicken that is dry etc. I am tired of being treated rudely when I go in there and I have never done anything to any one of the staff. I a very understanding of busy times and I wait patiently for my order. Expecting quality for the amount of money I spend when I go in. Even the manager seems to act like your a bother cuz she is running around trying to make up for a staff that is lazy. Something needs to change with this location cuz we have Bojangles coming soon and I will go there instead if I have too.

We ate a big family we spend 40 50 dollars easy when we go to these fast food places. We don't mind waiting but after waiting I would appreciate all my food that I paid for or for it to be fresh. I am continuously having to go back for food and having to argue about what we get. 1 time they forgot 16 pcs of chicken go figure. Tonight I waited for chicken tenders no problem then I get home and they are no bigger than mcdonalds chicken nuggets 26$ for that. Then the coleslaw had strains of plastic in it. I blame both employees and preppersonal for some of the mis takes and KFC for having overpriced under sized chicken. They should be ashamed to serve that. As for the plastic that could be harmful. Do you not care about your customers or quality?

To whom it may concern,
Me and my sister had been craving kfc for a while. Neither of us had money but my sister got paid. She didn't have much but she still invited me. We just got out of school and we walked to this kfc location. Worst experience and service ever. I don't ask for much but this was bad. The cashier was nice but maybe...me and my sister weren't clear. Although we specifically asked for the popcorn chicken combo she charged me something else. I kindly asked her what she had charged me because I never got the drink or the fries it came with. The manager working came over to try to resolve it but he didn't do anything but tossed the drink on the counter and said “Here's the drink. That should be fair.” The manager had such a horrible attitude, I've worked in the food industry and I more than anyone know that's not the tone you have with a customer. You guys have an open kitchen. I shouldn't be seeing the manager toss my food roughly on the tray after I nicely tried to have my order corrected. WILL NEVER BE BACK! Oh and to add, the restrooms were filthy. I basically had a cockroach crawling up my leg, LITERALLY! Paper towels were scattered on the floor. We are actually broke and with the little money we had, we came to eat here. We love this company and expected more. What a shame and a waste of money! I tried complaining on the day of on website but it didn't let me, I barley just got the chance.