Kentucky Fried Chicken [KFC] / poor service and negligence

Cape town, South Africa

I visited KFC N1 City Cape Town on Thursday 25th October. I was seated on the outside benches with my colleagues as it was hot on the day. Within min I was on the ground, the bench literally broke and I fell on my back but haven't been to the doctor as I'm only feeling the pain currently. I called the manager on duty and she told me she wasn't aware of the broken bench which I found very negligent as the manager on duty not to be aware of what is happening within the shift. I found her comments uncomfortable and racial but I let it go. She was supposed to have checked up on me the next day and she never, she only contacted me on Saturday telling me that their phones were not working. I told her that was very lame and the problem wasn't mine. I feel very offended, direspected and I was undermined. Please advise in this regard

Kentucky Fried Chicken [KFC]

Oct 29, 2018

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