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[Resolved] JustAnswer / I asked for help to set up skype paid the 5.00 that was asked but did not proceed

5 New Zealand

Asked for help to set up Skype on their help line asked a few questions was told to pay $5.00 which I did then they directed me to a tech for further help was going to cast $59.00 so I then left the site noticed on my credit card that the amount of $59.00 had been taken and for what at not time did I use a techs advise. I want that money back
how dear they how devious Christine Easthope

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • JustAnswer Customer Care's Response, Feb 14, 2019

    Hello Christine,

    We're sorry for the confusion. It sounds like you may have posted a question to the site and then navigated away without requesting a refund?

    Please reach out to our Customer Care team at [protected]@justanswer.com or give us a call from New Zealand at 0800-452-621.

    We look forward to working with you to resolve this.

    Regards,
    JustAnswer Customer Care

Ch
Jan 31, 2019

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