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JPMorgan Chase Bank

Posted: Jul 3, 2017 by    

banking system offline nationwide

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Every city in the U.S., United States
Chase.com
I went online to check my balance and the system is offline. Not for maintenance, but completely unavailable with no known reason. The automated phone service is also shut down except for reporting lost or stolen debit cards. I called my personal branch, which is open because it's a regular banking day, and the bank rep told me she couldn't access any banking information including balances. She confirmed that even if I walk into the bank, they are unable to perform any transactions due to the entire system being down nationwide! One of the largest banking corporations in the world and the entire system offline on the 1st banking day of the week; a Monday! Are you KIDDING me? Maybe they should spend a little bit of those billions of dollars and employ a reliable system with some system backup...you think? I would expect this from a small company but not a major bank. It's unacceptable. My rent is due and fortunately my landlord and wife are the coolest couple ever and will understand if it takes another day or 2 but that's not the point. What if I absolutely had to have it today? What about people who are in dire need of their cash and need to cash a check from a job? Or have to access cash for a payment that's due immediately? The online system shows yesterday's balance and won't allow transfers, QuickPay, BillPay, or any type of transaction except reporting lost or stolen cards. All I can say is, there's going to be some really p__sed off people calling and walking into individual branches today and to make matters worse? They have NO IDEA when it will be fixed! She told me to just keep calling back. How embarrassing for a major bank like Chase to allow this to happen. This mishap is also costing investors on Wall Street and all across the nation millions of dollars as we speak. I'm sure that somewhere in the fine print Chase isn't liable for the system going down but I certainly wouldn't want to be an employee on the receiving end of today's calls and walk-ins. Not pleasant to say the least!
Complaint comments Comments (0) Complaint country United States Complaint category Banks

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Chase Bank / JPMorgan Chase Bank Logo Chase Bank / JPMorgan Chase Bank
Customer Care Service
270 Park Ave
New York
New York
United States - 10017
+1 877 242 XXXX
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