Menu
Register
Write a review File a complaint
United Trust Bank Customer Service Phone, Email, Contacts

United Trust Bank
Reviews and Complaints

United Trust Bank's customer service contact info has been verified by the ComplaintsBoard team. We made sure it's all legit and accurate, so you can trust it! 👌
www.utbhome.com

Learn how the rating is calculated

4.5 8 Reviews 1 Complaint
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

United Trust Bank Reviews 9

ComplaintsBoard
G
Verified customer This review was posted by a verified customer. Learn more

United Trust Bank We recently had the pleasure of working with ***

We recently had the pleasure of working with ***. to refinance our home. *** is the best loan officer we have EVER had! He asked us what we wanted to achieve with the refinance, and he informed us about our options, many of which no one had ever mentioned before. We highly recommend *** as "the go-to guy" for any mortgage needs!

Read full review of United Trust Bank
Hide full review
ComplaintsBoard
S
Verified customer This review was posted by a verified customer. Learn more

United Trust Bank *** was super helpful as my Single Point of Contact for the duration of my loan application process

was super helpful as my Single Point of Contact for the duration of my loan application process. The best part is that he got back with me real quick anytime I asked a question or needed something. I would recommend going with United Trust Bank to anyone and would use them again myself in the future.

Read full review of United Trust Bank
Hide full review
ComplaintsBoard
D
Verified customer This review was posted by a verified customer. Learn more

United Trust Bank My name is ***, I had the chance to refinance my home with United Trust Bank, ***, **

My name is ***, I had the chance to refinance my home with United Trust Bank, ***, . *** was very professional and knowledgeable with the refinancing. He also communicated with me through every step of the refinancing. *** was excellent to work with and I would recommend him to other people for refinancing a home.

Read full review of United Trust Bank
Hide full review
ComplaintsBoard
M
Verified customer This review was posted by a verified customer. Learn more

United Trust Bank I was skeptikal about doing business online to refinance my home but as I talk to one off United Trust Bank Loan officers NMLS #***

I was skeptikal about doing business online to refinance my home but as I talk to one off United Trust Bank Loan officers NMLS #*** made me feel more comfortable and trusting so thing went really good he got me through everything and I felt very comfortable at the end so I appreciate all the help he gave me. I thank you UnitedTrust Bank for having *** on your team. ?

Read full review of United Trust Bank
Hide full review
ComplaintsBoard
O
Verified customer This review was posted by a verified customer. Learn more

United Trust Bank I think ***, Loan Officer for United Trust Bank is a valuable asset

I think ***, Loan Officer for United Trust Bank is a valuable asset. During the refinance process, he was very helpful and knowledgeable. To me, it was a long and tedious process since I am not computer literate. *** made it easier by assisting me in completing the instructions correctly. I would recommend *** to anyone for a job well done and thank him very much.

Read full review of United Trust Bank
Hide full review
ComplaintsBoard
T
Verified customer This review was posted by a verified customer. Learn more

United Trust Bank We had a great experience with our banker from OH

We had a great experience with our banker from OH. We're in VA and wanted to refinance with a cash out loan. We had *** as our loan officer and he was amazing. He answered all our questions and was really open about the whole process. This was a big deal for us and it let us remodel our home and combine all our student loans and debt. It saved us more than $600 a month in debt payments and let us transform our home! Refinancing and mortgages can be super stressful, but with *** and this company, we felt really taken care of and like helping us was their top priority. I would give more stars if I could!

Read full review of United Trust Bank
Hide full review
ComplaintsBoard
E
Verified customer This review was posted by a verified customer. Learn more

United Trust Bank I don't know where to start, but United Trust Bank is a really professional company

I don't know where to start, but United Trust Bank is a really professional company. They guided me through every step and addressed all my concerns. They kept in touch with me constantly to make sure everything was going smoothly, from the moment I contacted them until we closed on the refinance. I appreciate their help in organizing my paperwork and improving my credit score. They took care of all the necessary paperwork and provided exceptional service. I highly recommend United Trust Bank for anyone in need of a home mortgage or refinance. I won't forget to reach out to them again in three years when I require their assistance. Please keep my contact information on file, as I will be contacting you again.

Read full review of United Trust Bank
Hide full review
ComplaintsBoard
V
Verified customer This review was posted by a verified customer. Learn more

United Trust Bank United Trust Bank is amazing, they deserve 5 stars, but our loan officer, let me tell you, he deserves a whopping 10 stars!

United Trust Bank is amazing, they deserve 5 stars, but our loan officer, let me tell you, he deserves a whopping 10 stars! His last name is like a lucky charm. You won't believe it, but I've been going through a tough time for the past two years with medical and financial troubles. I had no idea if we would ever get a home foreclosure notice. But then, Mr. came to the rescue! He pulled me out of a never-ending paperwork mess from a previous loan modification that had been going on for over a year. Can you imagine that?

Thanks to Mr. professional skills and determination, he worked tirelessly with the United Trust Bank underwriters to navigate through a super complicated VA loan refinance process. We had so many conference calls, and let me tell you, this guy has some serious verbal skills. He was like a ninja, using his words to resolve a technical problem with the current loan servicer and a previous one. It was all about getting the right documentation for my prior COVID loan forbearance period. I was blown away by his expertise!

I can't recommend Mr. and United Trust Bank enough. They truly prioritize their customers. This cash-out refinancing of my mortgage has made my life so much easier. Now, I know for sure that my wife and I can live comfortably in our home. It's such a relief!

So, if you're looking for a lender that puts you first, go with United Trust Bank and ask for Mr.. You won't regret it!

Read full review of United Trust Bank
Hide full review

United Trust Bank Complaints 1

ComplaintsBoard
D
Verified customer This complaint was posted by a verified customer. Learn more

United Trust Bank On April 17, I started the cash-out loan process with United Trust Bank and my loan officer was ***

On April 17, I started the cash-out loan process with United Trust Bank and my loan officer was ***. On April 26,2021, *** emailed me asking for my credit card info for the $500.00 appraisal fee. I sent the form through the *** document system on April 27. On April 28, I called *** to let her know that we didn't want to continue with the loan and that we were going with my husband's credit union because they had a better interest rate and fees. On May 4, I noticed a pending charge of $500.00 on my credit card from United Trust Bank, which was surprising since I did call *** on April 28, to say that we didn't want to proceed with the loan. On May 5, I emailed *** to get written confirmation that I no longer wanted to proceed with the loan and to find out why my credit card was charged $500.00 for the appraisal fee. Her response was "No Problem and best of luck to you both! If anything changes, please feel free to contact me any time."

Read full review of United Trust Bank
Hide full review

Is United Trust Bank Legit?

United Trust Bank earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds United Trust Bank to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, United Trust Bank is known for their high standards and safety. If you're thinking about dealing with United Trust Bank, it's wise to check how they handle complaints.

United Trust Bank has received 8 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Utbhome.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Utbhome.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Utbhome.com you are considering visiting, which is associated with United Trust Bank, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

However ComplaintsBoard has detected that:

  • Utbhome.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The utbhome.com may offer a niche product or service that is only of interest to a smaller audience.
  • United Trust Bank protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.

About United Trust Bank

Screenshot United Trust Bank
United Trust Bank (UTB) is a reputable and well-established financial institution that has been serving customers for many years. With a strong presence in the market, UTB has built a solid reputation for providing reliable and innovative banking solutions.

One of the key strengths of UTB is its commitment to customer satisfaction. The bank understands the unique needs and requirements of its clients and strives to deliver tailored solutions that meet their financial goals. Whether it's personal banking, mortgages, or business loans, UTB offers a wide range of products and services to cater to diverse customer needs.

UTB's website, utbhome.com, serves as a comprehensive platform for customers to access information and manage their accounts conveniently. The website is designed with user-friendly features, making it easy for customers to navigate and find the information they need. From online banking services to mortgage calculators, UTB provides a seamless digital experience for its customers.

In addition to its user-friendly website, UTB also boasts a team of experienced and knowledgeable professionals who are dedicated to providing exceptional customer service. The bank's staff members are well-trained and equipped with the expertise to assist customers with their financial needs. Whether it's answering inquiries, providing guidance on loan applications, or offering financial advice, UTB's team is committed to delivering a high level of service.

UTB's commitment to innovation is another aspect that sets it apart from other banks. The institution continuously strives to stay ahead of the curve by adopting the latest technological advancements in the banking industry. This enables UTB to offer cutting-edge digital solutions that enhance the overall customer experience.

Furthermore, UTB's strong financial position and stability provide customers with peace of mind. The bank has a robust risk management framework in place, ensuring that customer deposits and investments are safeguarded. UTB's solid financial foundation is a testament to its reliability and trustworthiness as a banking institution.

In conclusion, United Trust Bank (utbhome.com) is a reputable and customer-centric financial institution that offers a wide range of banking solutions. With a user-friendly website, a dedicated team of professionals, and a commitment to innovation, UTB strives to provide exceptional service and meet the unique needs of its customers.

Overview of United Trust Bank complaint handling

United Trust Bank reviews first appeared on Complaints Board on Jul 2, 2023. The latest review We recently had the pleasure of working with **** * was posted on Jul 2, 2023. United Trust Bank has an average consumer rating of 1 stars from 9 reviews. United Trust Bank has resolved 0 complaints.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. United Trust Bank Contacts

  2. United Trust Bank phone numbers
    +1 (708) 728-9900
    +1 (708) 728-9900
    Click up if you have successfully reached United Trust Bank by calling +1 (708) 728-9900 phone number 0 0 users reported that they have successfully reached United Trust Bank by calling +1 (708) 728-9900 phone number Click down if you have unsuccessfully reached United Trust Bank by calling +1 (708) 728-9900 phone number 0 0 users reported that they have UNsuccessfully reached United Trust Bank by calling +1 (708) 728-9900 phone number
    +1 (216) 496-9483
    +1 (216) 496-9483
    Click up if you have successfully reached United Trust Bank by calling +1 (216) 496-9483 phone number 0 0 users reported that they have successfully reached United Trust Bank by calling +1 (216) 496-9483 phone number Click down if you have unsuccessfully reached United Trust Bank by calling +1 (216) 496-9483 phone number 0 0 users reported that they have UNsuccessfully reached United Trust Bank by calling +1 (216) 496-9483 phone number
    Mortgage Banker
  3. United Trust Bank address
    12330 S Harlem Ave, Palos Heights, Illinois, 60463-1464, United States
  4. United Trust Bank social media
  5. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 13, 2024

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.