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JC Penney / fake leather furniture

3605 Galleria at Tyler Riverside, CA, United States Review updated:
5
Contact information:
Phone: 951-687-3060
We got ripped off with horrible furniture which we were told by the saleperson was leather. It turns out that it is a synthetic material marketed as leather bicast. That means that it is split cowhide that has been covered in a polymer. So, I thought I was sitting on leather that would last us many, many years ... I'm sitting on torn pleather! It is a terrible quality. The store says that the one year warranty is over. But, the POINT IS THEY SOLD ME PLEATHER, warranty or no warranty! We had made many purchases at this store, but after this bitter experience I will opt to never shop at JC Penney. America is not what it used to be!
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Ri
  6th of Mar, 2009
Agree Disagree 0 Votes
I HAVE BOUGHT MANY ITEMS OVER THE YEARS FROM J.C.PENNYS STORE AND ITS BEEN LOTS OF FURNITURE, CLOTHES, LAMPS AND SCORES OF SHOES AND THEY HAVE ALWAYS MADE IT RIGHT IF SOMETHING WAS WRONG. I HAVE ALWAYS TOLD OTHERS THE QUALITY THE STORE ALWAYS HAVE . SOME PEOPLE CAN'T BE SATISFIED NO MATTER WHAT YOU DO.

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JC Penney Company Logo JC Penney Company
Customer Service
Overall Satisfaction Rating

860 Reviews
6501 Legacy Dr
Plano
TX
United States - 75024-3612
+1 800 322 1189
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