JC Penney Company / washer and dryer set.
I purchased what I thought was a MATCHING washer and dryer set on Black Friday. I was comparing two different styles of Samsung and picked one. My purchase order came in as a different washer and different dryer which I didn't notice until they showed up since I was looking under "sets." I ended up with a non matching set. Upon delivery, the delivery guys noted a huge dent in the washer. I wanted to return the washer for the dent and get the MATCHING washer for my new dryer. Instead they're making me return both and I had to wait on hold for a total of almost 3 hours in two days. Now I have to make sure I'm home for a pick up return. I never want to shop at J.C. Penney again.
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