JC Penney Company / ordered online microwave

on Saturday 11-25-17 I ordered a black Bella 1, 000watt 1.1 cu ft microwave online for $39.99 ( total $40.32) to be delivered to the store in Orange Park Fl. The order went through and the funds hit my bank. I happened on my on to check the status of my order on Tuesday 11-28-17 and it showed CANCELED. I had just looked at my yahoo email and never gotten a message saying my order canceled. I called [protected] on 11-28-17 and talked to Seira at 9:10am...she said no more in stock and could not help me any further unless I wanted to buy another one. She transferred me to a Specialist and at 9:32am no one came to the phone. I called back at [protected] and spoke with Josh and he too could not help me and t (he did not have the authority to substitute another microwave) therefore transferred me to a Specialist.. I did talk to a Specialist named Mishawn (lady). I told her that there was a online sale with another BELLA?Red microwave but it was $67.99 900 watt and smaller than the one I had ordered. I was willing to take that one for the $40.32 I had spent. She said they JC Penney's could not do that. Even I took a loss on the wattage that I had originally ordered. Now I missed Cyber Monday...and no microwave. I am writing to JC Penney's because I am unhappy how this went about and getting no help to make this right as a customer. I shop at JC Penney's a lot. Thank You for any response or help you can give me to this matter

Nov 28, 2017

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