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[Resolved] Intelius Subscription / unauthorized charge

1 WA, United States Review updated:
Contact information:
Phone: 8779741563

I was charged for services that I never asked for and had canceled the very first day. I continue to receive chages. What a rip-off. I have tryed to call with no answers. On the line for 4 hrs. please take care of this problem ...please. thank you
Donna Filipkowski


  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Intelius Customer Care's Response, Oct 23, 2009

    If you select a promotional price on the Intelius website, you will also receive a free 7 day trial of Identity Protect. After the 7 day trial, it will convert to a regular subscription and bill out at $19.95 monthly.

    However, there’s no obligation. If you determine within the 7 day trial that you no longer want Identity Protect, you can cancel your service anytime, online or over the phone with a customer support representative.

    Please call 888-445-2727 Monday – Friday 4:30am – 9:00pm PST. We will be more than happy to assist you with your account.

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  • Jo
      16th of Apr, 2009
    0 Votes

    On April 14, 2009, an unauthorized charge appeared on my bank account in the amount of $19.95.

    The Description was listed as: CHECKCARD 0413 INTELIUS SUBSCRIPTION 877-974-1563 WA 24692169103000249881154.

    When I called the above number, I was put on hold and never got thr0ugh to a representative.

    I would like this charge reversed on my bank account by INTELIUS.

    Thank you,

    John Egan

  • Ms
      15th of May, 2009
    0 Votes

    My mother was supposed to be paying only $.95 for a ONE time use to find a long lost friend and ended up being charged 19.95 a month for the past two months to her cc. I had to wait on the phone for about twenty minutes to get a human being and he refused to reimburse any of the money even though it was never used and we hadn't realized we had been signed up. This is just absolute crap!!! If it was there in writing when we signed up then it must have been micro-scopic writing.

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