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[Resolved] Intelius / unauthorized charges $19.95

1 500 108th Avenue NE 25th FloorBellevue, WA, United States Review updated:
Contact information:
Phone: (425) 974-6100

After paying for their search service, you will start to see a $19.95 charge each month from even though you did not sign up for this service. The majority of Intelius revenue is coming from this hidden charge. This is a known scam exposed by

This company is owned by the billionaire, Naveen Jain, who made his money from the controversial That story is fully covered by the Seattle Times below:

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Intelius Customer Care's Response, Oct 22, 2009

    If you select a promotional price on the Intelius website, you will also receive a free 7 day trial of Identity Protect. After the 7 day trial, it will convert to a regular subscription and bill out at $19.95 monthly.

    However, there’s no obligation. If you determine within the 7 day trial that you no longer want Identity Protect, you can cancel your service anytime, online or over the phone with a customer support representative.

    Please call 888-445-2727 Monday – Friday 4:30am – 9:00pm PST. We will be more than happy to assist you with your account.

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  • Ro
      1st of Oct, 2008
    0 Votes

    I want to cancel my substription; But I can't because custoner service will not respond.
    That isn't good business practice. So what I am going to do is stop any payment from them . Though my Bank . So if they keep on chargeing me they will have to swollow the bill. Take Me To Court!!!

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