Indane Gas - Ioc Bangalore / poor service by dealers
I am a customer of Indane Gas for last 24 years. I have booked for a refill of gas cylinder. Firstly the dealer M/s. Anusha agency, Kaderanahalli, Bangalore refused to accept booking and asked me to book only after 20 days and that was the company (Ioc)ruling. As informed I booked. I was given a ticket No. 94 and promised that I will receive with in 2 days. To-day after 6 days when I called up I was informed by their staff that I will receive by evening. I followed up with them in the evening with out going out of the house for the whole day waiting I was informed by one more person Sri. Venugopal representing the dealer that it might take another 2-3 days.
I had visited the dealer in a similar complaint 3-4 months back there I could see people getting new connections by paying extra.
This being the case I would request your esteemed concern to have a check on the dealer and his service. The rep. of Anusha dealer informed me that they have 27000 connection to service and they are unable to render quick service to the customers.
This being the case I request you to appoint some more dealers in this upcoming area to lessen the burden of M/s, Anusha agency and also the new dealer will be able to render better service and much job opportunities will open up.
In fact my A/c. No.10193 is in the VIP list of the dealer and imagine the state of connection holders with ordinary bookings.
I request officials to please look in to this matter and acknowledge.
Please see that good service is rendered to your consumers in future and inform your dealers not to make false promises to consumers when they book for refill cylinders.
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