Indane / Indian Oil Corporation
India - 110049
Today I went to Indane Gas Agency for gas booking. But I was shocked to see that they were forcing consumers to buy a gas pipe which costs 175/-. I was not agreed to buy this pipe because I renewed my gas pipe only few weeks back. I have been very aware of these things such as gas cylinder and its accessories.
Now agency officials are not ready to book my gas even in this festive season, when a person needs it most. When I tried to contact to the Sales Officer, he doesn’t pick my phone. Even on land line number.
Very poor service!
I am a consumer of LPG gas from the indane gas agency named Ananthapuri at Thiruvannthapuram, Kerala. The gas connection is in my fathers name Mr A Abdul Rasheed consumer no T 767 who expired. I approached the office for transfer of connection to my name as i am one of he legal heir of my late father. As ordered by the front office personnel, I collected all the documents including a no objection certificate from my only sister. Even though i was frustrated at the complexities of these procedures, I know that I am bound to obey them as they are company guidelines.
My complaint is against the attitude of front office staff in that office. They include two ladies and a man who were on duty on 20th july 2007... The unpleasant attitude, poor communication abilities and most unwelcoming approach to a query were the characteristics of those lady staff whereas the man (may be a superior staff) even managed to shout at me questioning my right over this gas connection and saying you can do nothing and threw the documents (including the >35 year old connection voucher which I collected with great difficulty from my fathers diary) on to my face. I picked them one by one and left the office. I feel strongly that they need to be reminded that i am only a consumer and not someone living at their mercy.
This is one of the worst experience i ever had from any office. The mistake I did or said according to them was that I was not listening to them obediently. My answer to this is, if you start countering a query with another silly question instead of giving a proper straight answer, not many will be patient to listen to you. I have approached the sales officer of the gas agency with this issue and my application is being processed. I would like to bring the kind attention of the authorities on this incident and expect a proper necessary explanation and action.
S-31, Seeveli Nagar, Kaithamukku
Thiruvananthapuram 695024. KERALA
I am Indane Consumer who got the connection on 12/04/2001from Maruti Indane Distributor, thirumangalam, Chennai.
Initially i got only one cylinder at the time of registration.
I booked for additional cylinder on the same agency 03/09/2005 which showed waiting list as 357.
After that, i got the connection transferred to guruvayurappan gas agency kodambakkam,chennai due to location transfer, and they asked me to register again for the additional cylinder which i did on 27/03/2006 with WL 2543
I am waiting for the additional cylinder from 03-09-2005 to till date.
I am an indane lpg domestic user registered with "prarthana enterprise, air force road, jawahar colony, faridabad, ph no-2473038, 2473039. my consumer number is 3356a.
This dealer keeps its phone receivers off the phone so that the phone shows always engage . also the mobile no given [protected] has been changed and is allotted to some personal user , who says that the phone does not belong to the gas dealer.
Basically to avoid booking gas booking, the dealer do all this.
Kalpana gas agency - vijaynagar - 2nd stage - bangalore. this agency serves indane gas agency. they provide...
I subscribe to k2 international distributor id 3012/ivrs#[protected]. it is a regular affair with the co. to supply the gas cylinder with 4-5 kg of less gas in the cylinders. on asking him to weigh the same the delivery man says next time and if you don't take delivery you are harassed and unlikely to receive the cylinder for more than a week. it is a loose situation, the complaints with the co has not yielded any results. also complaints have been made to indane complaint cell the answer is he is advised not to do it. then it is confided that since the agency is being run by aproxy as the original owner has let it off there is very little they can do??
My name is Praveen and i want to know how can we change the address in the Gas Connection papers. I have inquired with the Local distributor in Hyderabad and he responded saying that there is no way to change the address in the Connection papers. However, he is taken the address and delivering the Cylinders to the new address.
I wonder if that can be done, then why can't it be changed in connection papers itself, this would serve as my address proof for my passport application submission.
Is this a norm set by the IOC / Indane being reluctant to change the address.
The Indian Oil petrol bunk popularly known as "Kadirenalli Petrol Bunk" located at Uttarahalli Main Road, Padmanabha Nagar, Bangalore, doesn't satisfies neither quality or quantity. Every time when I go to fill the petrol, I had to quarrel with them for quantity of petrol, and in the evening I realize that the petrol is mixed, as my moped (which usually runs for 60-65 kmpl) runs for only 35-40 kmpl. They always try to hide the electronic reading while feeding the petrol without reseting the reading. This hopeless activity of this petrol bunk is more frequent.
My consumer ID is 44801 and I get my Gas Cylinder supply from GRUHA LAKSHMI enterprises Gas Agency, Shapur, Hyderabad-55. The Cylinder supplied by the Gas Agency, exhausted within 30 days. Whereas generally a gas cylinder lasts around a three month in my household. This problem I am facing from last 3 month as during this, i have changed gas cylinder 3 times. Now for this what to do?
I booked for Gas cylinder delivery on 13/6/2007. Order No. 3700. Time 9:57 AM.It was not delivered till a week. When I visited gas agency they asked for address proof. The gas agency's did verified the addresses from the copy of ration card I submitted at the time of new connection. I was harassed unnecessarily. I protesteddoes that agency is to check address at the time of a new connection application and I was getting regular deliveries since last 2 years on the same address. After various visits and follow up the delivery was made on 25thJune at 7 PM after a delay of 13 days.
The addres of the Gas agency is :
Vasant Kunj Gas Service
Khasra no. 809, Chattar Pur Extn.
New Delhi 110074
My consumer No. is 33190 and I get my Gas Cylinder supply from K2 International Gas Agency, Sarita Vihar, New Delhi. This time the Cylinder supplied by the Gas Agency, exhausted within 10 days. Whereas generally a gas cylinder lasts around a month in my household. When contacted the Owner of the Gas Agency about this, he misbehaved with me. Beware!
I booked a cylinder on 26.5.2007 in m / s srinivasa gas agency, karaikudi, tamilnadu. till date the cylinder is not supplied. everyday the office staff tells that it would be supplied "today". this reply I was getting till 11.6.2007. on the evening of 11.6.2007, to my astonishment I was told that the cylinder was supplied on 5.6.2007.
I AM HAVING "INDANE GAS" (Cust No:20966) connection with VISHNAVI AGENCY, T'nagar, Chennai 17. On Sunday 3rd June '07, I complained about the LEAKAGE of gas to EMERGENCY CELL (WHAT IS IT FOR!!) [protected] at 8pm. They told me to contact the next day to the Vaishnavi Agency. I disconnected the regulator to ensure safety & did not use the gas stove. Next day morning after 8 a.m., I tried the company42127065,[protected] (as given in the bill) ICC customer Service (?) cell [protected],[protected] & Toll Free No:[protected] and again Emergency cell [protected] , repeatedly over 20 times. BUT OF NO RESPONSE. I COULDN'T GET THE CONNECTIONS ALL THE TIME. THEN DESPERATELY I TRIED VARIOUS DEPARTMENTS IN IOC, ALL RESULTED OF NO USE. Lastly, my friend aged 75 had to go in person & ask the Agency to send the mechanic, who came & done the repaired the leakage. My anxiety was cleared after 15 hours. I want to bring this to the kind information of the consumers.
I have got an indane gas connection on 20/07/2005 From Venkatesh Gas & Domestic Appliances (Adhoc) - Bhandara, Maharashtra, whose Proprietor is Mr.Mohan Kumar Bhagat. From the onwards, I am following up with them for domestic gas consumer card and till date I have not received the same.
Every time they are telling that the same is not available in company itself and the supplier is not giving any proper date for issuance of the same. This is the case with many other customers also. It is shame on the part of a company like IOCL.
My consumer no. is 9990. I got a gas connection from Rohini Enterprises, the Indane gas agency at Naharpur, Sector-7, Rohini on 16/09/02, while staying at Sector-8, Rohini. When I shifted to Sector-7, Rohini, in September 2003, my connection was transfered to Tirupati Balaji Indane gas agency at Sector-5. I received a supply from Tirupati Balaji only once on 27/11/03. After that, whenever I called to book for a refill, I was told that my papers have yet to be transfered from Rohini Enterprises, Sector-7, Rohini. On contacting Rohini Enterprises, I was informed that they have already transfered my connection to Tirupati Balaji, Sector-5. These two agencies have been passing the buck onto each other and refusing to look into my complaint. I have been suffering for more than 3 years now, without a proper gas supply. Please advise me on how to go about this matter, as I need a regular supply of refill. I cannot apply for another connection from any other Indian Oil Company, as my name is registered at Indane Gas Agency.
We are the domestic gas customer of Indane since last 12 years. The connection is under the name of my father Dilip Kumar Saha and the consumer number is 8981/A. We are served by the dealer Chirantani Gas Agency, Bangur Avenue, Dum Dum Kolkata.
On 10th June we realized that the cylinder is not getting off at all. Appreciating the threat to our security, we immediately contacted the dealer and requested for correction. Based on his advice, we disconnected the regulator and took it to him for an inspection. Inspecting the same, he found that the regulator is working fine and it has to be a problem with the particular cylinder. He nominated the delivery person to come and rectify the same. However, the delivery person after inspecting the same has refused to replace the cylinder or take any corrective action and advised us to live with the problem till the cylinder is not exhausted.
This is a repeat occurrence of such incidence in last few months and it is extremely disheartening to get such a treatment from a organization like Indian Oil compromising the safety and security of the citizens.
I had a problem with my LPG cylinder. The washer was loose and the regulator was not fitting on it, when we tried to contact the local gas distributor-Indane TUCS kilpauk area, no one gave a proper reply, and then with great difficulty got two phone numbers of their service people [protected] & [protected] but there is no response on those numbers... We even tried the "in case of emergency" number on the gas bill, i.e. [protected] but we didn't get any response on that number also... We had to then call a local service guy to set it right as we had cooking work to be done...
Its hard to believe that such a big company has such an irresponsible and negligent emergency service...
Last for four months i am facing a problem that when ever we need a LPG bottle and we have to book for it from the sampath & co.MORBI a dealer of indane gas. They always tell us to book your bottle after 23 days of receiving the gas bottle they cant also book it for 15days or 20days we have to wait for 23 days to book a gas bottle. For this answers we have to buy gas bottles from black market which comes from a local man who have indane gas agencies LPG bottle. And other one thing we want tell that they are motivating black market by not booking a gas bottle. In market if we have to take a bottle from black market we have to give them 400 to 450 rupee per gas bottle.
For so many times i told that dealer to give me a written letter that they cant book gas bottle for 23 days. At rajkot when ever we need gas bottles they are booking it. But that center is so much far from us it is about 65 kms from morbi.
I strongly believe that they are motivating black market and they want to make an artificial shortage in market...
For the last 3 months we are waiting for a double cylinder connection at our residence (P11/21, Praya...
We are using indane cooking gas for last30 years and getting it through baranagar gas service, 44/51, b. t. road. kolkata-700050, distributor for indane l. p. g. of late, after booking gas cylinder, that too after numbers of phone calls, we are used to receive it through a deliveryman who in each and every occasion asks for a tips of rs 10/-. he never hesitates to threat with consequence of nondelivery of gas if payment is refused. on refusal of such payment in a particular occasion, the man threatened my mrs and said "I shall see, how will you get the delivery at the next time? I will simply report to the dealer that gas could not be supplied as the doors were locked on delivery date". this actually happened in our case and we have been supplied with the gas on 24.04.2007 after 02.02.2007 although the normal delivery time is only 4/5 days.
when reported to the manager about the incident he reluctantly replied that "well you can go for a complain to the appropriate authority. everyday, people like you complains without any positive result".
So where do we stand? do we deserve such humiliation?