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Http: / / www. Microsoftuk. Co. Uk / / extremely poor customer service, using fake microsoft name to sell its courses

1 London, England, Herefordshire, United Kingdom Review updated:
Contact information:

I am writing with regards to your course that I had chosen to study the MCTS 70-431 SQL Server 2005 exam online registered on the 17th of February (Student id – Openit****4). But due to reasons such as lack of support from your staff, and very poor communication, I decided to cancel my course registration and requested a full refund for the same. Till date I haven’t received any support material including study disc and the printed version of SQL Server 2005 book as promised. Before I agreed to pay for the course your sales advisors would regularly call me but after the payment your advisors were not even available to receive the call. I had to call multiple times for the same.

It was on the second day after paying the amount I started realising that the service was not good and hence wanted to cancel the course then. But as a desperate jobseeker, I decided to let go the issue and learn the course myself despite knowing that I won’t get the support that was promised.

I was not at all comfortable with the online material on its own and hence the only thing that I was interested was the study material and printed SQL Server 2005 book, I called in many times for the same. They promised me it would be posted soon, but till date haven’t received anything. After I called them they started transferring my phone from one person the other. It clearly displayed lack of ‘Accountability’ in your team. As I desperately need to gain a certification for my job, the online material I felt was not very useful on its own. This event has wasted a lot of time from my career.

Don not trust these people, they mostly sell Microsoft courses and certifications using the following website www.microsoftuk.co.uk/. What actions can be taken against them? Kindly help.

Thanks

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Comments

Ni
  24th of Mar, 2009
+2 Votes

Very bad customer service. After receiving money they dont care about customers.

Ad
  4th of Sep, 2009
0 Votes

Thanks Very informative I just spoke to microsoftuk today and was going to study an MCDST for £330 but alarm bells started ringing when the price wend down from £800 to £330, glad i read this review I thought they were part of microsoft until I read this.

Ja
  28th of Jan, 2010
0 Votes

ive had no problems with this company at all

Ab
  4th of Mar, 2010
0 Votes

My boyfriend had exactly the same problem, he called to cancel the course after complaining several times that he had no support and the course material was out of date. He was transferred to several people each time he called, they kept promising to call back and never did. In the end they told him that they would not deal with him by phone and that he had to correspond in writing. So he wrote a letter asking for a refund and got one back saying he would get a refund for half the money within 30 days. 2 months later he still has nothing from them. He is logging a visa dispute claim as he sought legal advice and was told they were in breech of contract.

Bl
  6th of Apr, 2012
0 Votes

This is true, am also in the same position. They don't give any support or advice what so ever and their materials are outdated and of no use. When i purchased a package for mcitp enterprise administrator, they promised me passed at first time for each exam to achieve the pathway, am still on the first exam and I've done it twice and i still failed, because they don't provide me with adequate material. I'll have to seek a legal advice against them and see if I can get my money back.

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