unauthorized charges
I have two charges for $25.00 & 5 charges of$1.00. I was told these are for games & ipod music. I have never ordered from this company. Don't know how they got my card number. I am 66yrs old these things are of no interest to me.Don't own an ipod or know how to work one.I was told that they could not find my card number. Then how did I get charged? I just want my money back, $55.00. Thank you
The complaint has been investigated and resolved to the customer’s satisfaction.
lottery
Excuse me
Hello i am ashok kumar sarkar my email:[protected]@yahoo.com
Too email:[protected]@yahoo.com
My country bangladesh.
Address: ashok kumar sarkar / metro pharmacy / puran bazar
Lalmonirhat. bangladesh call +[protected] // +[protected]
Comments Sort by: Date | Rating
44 days ago by ASHOK KUMAR SARKAR.metro 0 Votes
Comments Sort by: Date | Rating
1 days ago by Ashok kumar sarkar metro 0 Votes
Congratulations once more on your email coupon which was selected among the 15 lucky prize winners on the draw held on the 30th of July 2007. Your email ID identified with Coupon No.MSN-255409 and was selected by Electronic Random Selection System (ERSS) with entries from the 50, 000 email addresses around the globe enrolled for the Lotto-Wheel E-game.
Batch Number: MSN 2007/UK642-1132/SDN
Coupon Number: MSN-255409
Prize Amount: £1.8 Million (One Million, Eight Hundred Thousand British Pounds Sterling).
You are required to file claims for your lottery prize winning by contacting the Lottery Claims Processing Officer with your winning information provided above before 14 working days.
Lottery Claims Officer:
Name:Michael Douglass
Email:microsoftclaims@microsoftclaim.com
Tel:+[protected], +[protected]
Fax:+[protected]
1 days ago by Ashok kumar sarkar metro 0 Votes
Congratulations once more on your email coupon which was selected among the 15 lucky prize winners on the draw held on the 30th of July 2007. Your email ID identified with Coupon No.MSN-255409 and was selected by Electronic Random Selection System (ERSS) with entries from the 50, 000 email addresses around the globe enrolled for the Lotto-Wheel E-game.
Batch Number: MSN 2007/UK642-1132/SDN
Coupon Number: MSN-255409
Prize Amount: £1.8 Million (One Million, Eight Hundred Thousand British Pounds Sterling).
You are required to file claims for your lottery prize winning by contacting the Lottery Claims Processing Officer with your winning information provided above before 14 working days.
Lottery Claims Officer:
Name:Michael Douglass
Email:microsoftclaims@microsoftclaim.com
Tel:+[protected], +[protected]
Ashok kumar sarkar // from Bangladesh
credit card charge
I have been charged $14.95 per month for last two months. I have called american express few times and they are not ready to cancel the charges. I have called Microsoft [protected] /[protected]/[protected] and after going in circles for atleats 1 hour i was told that i should have my orignal credit card # which i have used in past to register the account. I told them i dont have it but they just not ready to listen. Then i asked them atleast not to charge and again tehy say they cannot do it.
It seems to me that just don't give your credit card to microsoft and if you make sure you are ready to cancel the credit card
The complaint has been investigated and resolved to the customer’s satisfaction.
I just had the same issue because I canceled my bank card and account. Finally they asked me my "secret question" which I was able to anser immediately and the issue was cleared up within a few more minutes. Good luck.
charges not authorized
I am getting these charges for various amounts sometimes all in the same month from microsoft xbox live bill. Ms. Net at first i thought it was something my son had signed up for on a yearly basis but he showed me that he did not authorize such charges on the xbox. I am getting charged $25. 00 every other month and $6. 25 every three months on my credit...
Read full complaint and 1 commentcouldn't download software. no one to call and not response to refund request.
Please do not order anything from this company. It is a scam. The software they are supposedly selling will not download. I was very leary of making this purchase with them and my hesitation has proven correct. Also, I found out that all I had to do was contact Microsoft and they would send me a replacement disk for a fraction of the cost of the software. I have repeatedly asked this company to give me a refund and they refuse. Do not do business with this company? I don't even know who they are. I usually don't do business with a company that doesn't list a phone number there they can be contacted.
The complaint has been investigated and resolved to the customer’s satisfaction.
Last autumn I paid for an Office 2003 Pro download from esoftwaremall. After 2 attempts and emails to the firm (they actually replied!) I got a download which has worked well ... until yesterday, when Microsoft suddenly informed me the program was not legit. Yet at the time I followed the proper procedure of registering it with Microsoft and got no warning from them. How can you find out at the time if a product like this is genuine or not?
I was gonna buy ms office pro 2003 from this website; however, I became suspicious when I clicked the links for Shipping and Returns, Privacy Notice, and Conditions of Use and they gave me nothing. So I started searching about esoftwaremall and it led me to this complaints board. Now I'm sure that the website is not legit. Thank you for this information.
I found this a little too late. I just bought the software and no link for me to download either. This bites! I usually check out sites that I buy from but forgot to on this site. Total bummer! I'm going to see if I can dispute with PayPal.
So does this mean buying the software will not give u a download? Because i just bought a software from them and it dosent seem like i can download it. If so, what do i do?
weather microsoft /msn organise such random award
I am gaurav napit received mail on 4-09-09 contents of the mail given below...
congratulations!
you have won 1.5 million pounds sterling!
y ou have been announced as one of the 12 top lucky winners!
Microsoft/msn lottery gives members random cash prizes every month. today your mail is randomly selected as one of the 12 top winners mail who will get cash prizes from us. we are happy to inform you that you have won a prize money of (one million, five hundred thousand great british pounds sterlings (1, 500, 000.00 gbp) for year 2009 lottery win promotion which is organized every weekend by microsoft/msn lottery board.
Microsoft, collects all the mail addresses of the people that are online and off line on messenger, among the millions that subscribe to yahoo, msn, gmail messenger e. t. c we only select 12 top people every month as our winners through electronic balloting system without the winner applying, we are congratulating you for been one of the people selected to receive top cash prize for this month. all participant were selected through a computer balloting system drawn from nine hundred thousand e-mail addresses from canada, australia, united states, asia, europe, middle east, africa and oceania as part of ourinternational promotions program which is conducted annually.
How to claim your prize
These are your winning information and identification numbers:
Batch number... mc/7645x/2009
Pin no... mml/631/85954/z
Winning numbers... ml007654
Reference number... ml34355cd
To begin your claims, kindly contact the yahoo/msn microsoft claims officer, wright fernandez at this email address below.
*
Mr wright fernandez (claims officer)
Email: [protected]@hotmail.co. uk
*
You are required to forward your winning details via the above e-mail addresses. and note that you must send your information
To the above offices for verification purposes.
1. full name...
2. country of origin...
3. present address...
4. age...
5. occupation...
6. sex...
7. telephone number...
8. marital status...
9. batch number...
10. winning number...
11. reference number...
12. a valid id card...
Congratulations once again from me and all members and staff of microsoft/msn lottery inc!
Yours sincerely,
Approved
Melisa ross (phd)
Lottery co-ordinator.
The complaint has been investigated and resolved to the customer’s satisfaction.
my identification verification purposes.
1. FULL NAME...SANJAY GARHEWAL
2. COUNTRY OF ORIGIN...INDIA
3. PRESENT ADDRESS...VILLAGE KADAR POST SENWAR TAHSIL BILHA DIST BILASPUR CHHATTISGARH.
4. AGE...27 YEAR
5. OCCUPATION...COMPUTER HARDWARE MASTER
6. SEX...MAL
7. TELEPHONE NUMBER...-[protected] [protected], [protected]
.8. MARITAL STATUS...
Batch Number... ...MC/7645X/2009
Pin no...MML/631/85954/Z
Winning Numbers... ...ML007654
Reference Number...ML34355CD
E MAIL sanjaygarhewal@gmail.com11. REFERENCE NUMBER... BILASPUR C.G
12. A VALID ID CARD... BANK A/C NO. sb 2674 BANK NAME CORPORATION BANK BILASPUR CHHATTISGARH INDIA PIN NO. 495001
rs. 1, 500, 000.00 GBP
BUT SIR MY REQUEST > DEAR OFECER I AM A INDIAN BUT NOT BLUDEFUL SIR MY LOTTRY FORWARED AND COUREAR CHARG MY VINING MANEY R.S. CONVERTED IN MY rs. 1, 500, 000.00 GBP PRISE
RUPES AN ALL COUREAR CHARGE I AM NOT PAID ANY COUREAR CHARG DELEVERY CHARG PLEASE MY REQUEST AN MY VINING R.S. CONVERTED IAM SATES FACTION FROM YOUR COMPANY Microsoft/MSN Lottery THANK YOU SIR
Please tell me that you did not fall for this, I do not understand how people can not know that these are all scams and because of them teh rest of us have to put up with receiving thses emails. NO PERSON OR COMPANY IS GOING TO SEND ANYONE MILLIONS OF DOLLARS, get with it people.
my account has been hicked
hello my name is elina tembo. i want to make a complaint about my e-mail that has been hicked my e-mail adreess is [protected]@hotmail.com can you plz reset my password coz i have important things i need to retrive. if you need to contact me please do so on [protected]@rocketmail.com
The complaint has been investigated and resolved to the customer’s satisfaction.
hello my name is lai kwee loong. i want to make a complaint about my email account that has been hicked his email adress is lk.loong@hotmail.com can u please reset its passward because i have important things i need to retrive if u need to contect him please do so on city68@hotmail.com
hello my name is Mrs.Asad . i want to make a complaint about my husband's email account that has been hicked his email adress is asad_khan64@hotmail.com can u please reset its passward because i have important things i need to retrive if u need to contect him please do so on asadullah_khan79@hotmail.com
and if it is not possible so please delete this account from hotmail i repeat its asad_khan64@hotmail.com as soon as possible please thanks
is a scam?
Microsoft Promotion Award Team
Dr.Helen Gibson
Stamford New Road,
Altrincham Cheshire
WA14 1EP
London.
United Kingdom.
OFFICIAL WINNING NOTIFICATION.
It is obvious that this notification will come to you as a surprise but please find time to read it carefully as we congratulate you over your success in the following official publication of results of the E-mail electronic online Sweepstakes organized by Microsoft, in conjunction with the foundation for the promotion of software products, (F.P.S.) held this JULY 2009, in London UK. Where in your email address emerged as one of the online Winning emails in the 2nd category and therefore attracted a cash award of Ј450, 000.00.
They are arranged in this format below:
CATEGORY NO.OF WINNERS WINNING PRIZES
1st. 2 Ј850, 000.00 pounds each
2nd. 8 Ј450, 000.00 pounds each
3rd. 13 Ј350, 000.00 pounds each
4th. 27 Ј250, 000.00 pounds each
We write to officially notify you of this award and to advise you to contact the processing office immediately upon receipt of this message for more information concerning the verification, processing and eventual payment of the above prize to you. It is important to note that your award information was released with the following particulars attached to it.
(1) Award numbers: MLAT#2009
(2) Email ticket numbers: [protected],
(3) Batch numbers: 450THL#2009
(4) The file reference numbers: MLY-Y/[protected]
{5} Serial Numbers:
For verification purpose be sure to include:
VERIFICATION AND FUNDS RELEASE FORM.
(1) Your Full Names:
(2) Your Contact Address:
(3) Your Nationality/Country:
(4) Your Telephone number:
(5) Sex:
(6) Age. :
(7) Occupation:
(8) Your Preferred Method of Receiving Your Prize:
To file for your claim, Please contact your Validating Officer for VALIDATION of your winning within Twenty-nine working days of this winning notification. Winnings that are not validated within Twenty-nine working days of winning notification are termed void and invalid. You are required to mention the above particulars of your award in every correspondence to enable the Agent validate your winning.
***********************************************************
FOREIGN TRANSFER MANAGER
SIR RICHARD ROVERS
MICROSOFT SECURITY DEPARTMENT (UK).
M.S.PRO. ZONAL COORDINATOR
Email: [protected]@windowslive.com
***********************************************************
The Microsoft Internet E-mail lottery Awards is sponsored by our CEO/Chairman, Bill Gates and a consortium of software promotion companies. The Intel Group, Toshiba, Dell Computers and other International Companies. The Microsoft internet E-mail draw is held periodically and is organized to encourage the use of the Internet and promote computer literacy worldwide. The Microsoft Window lottery has discovered a huge number of double claims due to winners informing close friends relatives and third parties about their winning and also sharing their pin numbers.
As a result of this, these friends try to claim the lottery on behalf of the real winners. The Microsoft lottery has reached a decision from headquarters that any double claim discovered by the Lottery Board will result to the Canceling of that particular winning, making a loss for both the double claimer and the real winner, as it is taken that the real winner was the informer to the double claimer about the lottery. So you are hereby strongly advised once more to keep your winnings strictly confidential until you claim your prize.
Once again on behalf of all our staff,
CONGRATULATIONS!
Sincerely,
MICROSOFT DIRECTORATE UNIT
Contact me if its true.. mail me here @ [protected]@yahoo.com
The complaint has been investigated and resolved to the customer’s satisfaction.
fraud and scam
In 2000 we signed up for Microsoft's bCentral banner ad exchange program. The banner exchange program was na ad exchange where for every 2 Microsoft banner ads that displayed on our websites, Microsoft agreed to give us 1 banner ad on their websites. When we signed up the terms of the program stated that banner adds accrued never expired. In June 2007, Microsoft unilaterally discontinued the banner exchange program and wiped out all of our banner ad credits with notice or warning. We had accumulated over 8 million valued at over $10, 000 based on Microsoft's valuation. After complaining to Microsoft the maximum offer they made was to give us a $250 ad credit at Microsoft's ad center. Thanks a lot Microsoft! We earned these credits and Microsoft should make good on them. How can Microsoft act like a fly by night company? We ask that Microsoft do the right thing and make good on these credits.
The complaint has been investigated and resolved to the customer’s satisfaction.
lottery scam
Fake lottery winner notification from is a scam dont send your info, asks for name, address, telephone, occupation, age.
Dont give your info.
The complaint has been investigated and resolved to the customer’s satisfaction.
fake or not fake
Attention: valina joaquim fernandes,
Stop order of cheque and parcel delivery to block no. bldg no.48, 6th flr, r. no 29, yousif al badar street
Salmiya kuwait. a. gulf
It has come to our notice that you have refused to come up with the required certfication fee which we expect that you would have paid through to us immediately we sent you the notification of stopping your delivery to your country, you are not allowed to send us mails without agreeing to pay the required fee, you are thereby requested at once to find means in raising the required funds as it would do you no good if you do not come up with the required certfication fee.
We do not open parcel meant for others and we cannot release the said parcel for delivery until you pay the required fee and the said fee is needed within the next four (4) days or else you would be hunted down, with all understanding that you helped in money laundary and anti-terrorist attack which the british government are suffering right now.
You are adviced by this office to come up with this fee immediately as it would not help you in any way, if you do not raise the said funds to us. we await a positive response immedaitely.
A copy of this message will be forwarded to the delivery department (speed link courier services london).
Yours faithfully,
Dr. alan knowles
Dea/tax department,
British inland revenue department
London, united kingdom.
Microsoft & windows explorer award team.
30 john islip street, london,
Sw1p 4qp, united kingdom.
Dear valina joaquim fernandes
On behalf of the screening committee of the microsoft & windows explorer award team, I wish to formally announce to you that you have successfully passed the email screening and verification test and clarification from our payment office. all necessary documents that will facilitate the clearance of your cheque of ₤450, 000.00 (four hundred and fifty thousand great british pounds sterling) in your name has been processed and sealed.
Your batch number (mol46/398/d15on) has been sent to a courier company (speed link courier services). you are required to contact the dispatch department of speed link courier services with immediate effect so as to speed up the delivery of your winnings via email or call with the following details.
Just wanted to know if these mails are true or false, if it is true I would do the payment as they requested, but can u please find out for me if this company exist and this person and the co. is not fake
The complaint has been investigated and resolved to the customer’s satisfaction.
charges on my card
I bought xbox live for my step son last year for christmas! Bought him one year for xbox live! Well in may I got a charge on my credit card for $6.50. Then in june I got two charges one $6.50 & 12.50. And for July I got three charges $6.25 twice & one for $12.50.
And then when I call them they wont tell me what the charges are for.
The complaint has been investigated and resolved to the customer’s satisfaction.
I received this email and was wondering if this is a scam as I have emailed my details not thinking correctly. My contact address is [protected]@hotmail.com
Microsoft Promotion Award Team
Dr.Helen Gibson
Stamford New Road,
Altrincham Cheshire
WA14 1EP
London
United Kingdom.
Dear Esteemed Winner,
On behalf of the screening committee of the Microsoft Lottery Promotions, I wish to formally announce to you that you have successfully passed the Email screening and Verification test and clarification from our payment Office. All necessary documents that will facilitate the clearance of your Cheque Of £450, 000.00 (Four Hundred and Fifty Thousand Great British Pounds Sterling) in your name has been processed and sealed in Your Winning parcel which contains the following documents:
1. WINNING CHEQUE VALUED £450.000.00 (Four Hundred and Fifty Thousand Great British Pounds Sterling)
2. WINNING CERTIFICATE FROM THE MICROSOFT PROMOTIONS AWARD.
3. CLEAR SOURCE OF FUNDS CERTIFICATES (C.S.F.C.)
4. CERTIFICATES OF ORIGIN OF FUNDS (C.O.F.)
These documents has been securely sealed and packed for security reasons which makes it impossible for anyone to view it until its been delivered to you.
Your parcel with Identification Number {GLDEN/0988} has been sent to A Courier Company (GOLDEN EXPRESS COURIER DELIVERY SERVICE) you are required to Contact the Dispatch Department of {Golden Express Courier Delivery Service} with IMMEDIATE EFFECT SO AS TO SPEED UP THE DELIVERY OF YOUR WINNINGS via email or call with the following details.
Mr.Nicholas Parker
{Managing Director/Dispatch Officer}.
Email: [protected]@live.co.uk
Phone Contact: TEL: +[protected]
Please Send Your Details to Golden Express Courier Delivery Services Ltd For Delivery.
Full Name:
Occupation:
Sex:
Country:
Age:
Marital Status:
Next Of Kin:
Residential Address:
Phone/Fax Number:
It is imperative that your Quote your Parcel Identification Number in your mail to Golden Express Courier Delivery Services Ltd for Easy Identification of your Parcel In their Company, which is {GLDEN/0988}. You are advised to keep every thing and your winning numbers/tickets confidential to avoid double claiming of your Fund. You are also advised not to broadcast your winnings in Public; you are to keep you winnings to your self until the Courier Delivery Service has Arrived Your Country.
NOTE: This office will not be responsible for any outstanding fees. Services rendered by the Courier Company are to be paid by you and not the lottery board, for the fact that the lottery organizers didn't make any provision for any upcoming expenses, regarding delivery of parcel or any such.
It is imperative that you quote your Parcel Identification Number in your mail to {Golden Express Courier Delivery Service} for Easy Identification of your Parcel In Their Company.
I will require a Concise Update as soon as you are in contact with the Courier Company.
Congratulations once more.
Regards,
******************************************************************
Foreign Transfer Manager
Sir Richard Rovers
Microsoft Corporation Company
Phone Contact: TEL: +[protected]
TEL: +[protected]
Email: sirrichardrovers.[protected]@windowslive.com
******************************************************************
The complaint has been investigated and resolved to the customer’s satisfaction.
remove charge from my credit card
Hello My name is Florian Kunke, I will like to cancel the charge off my credit card. The charges are Microsoft Games billms.net wa. Remove the charges and stop any future charges.. Please email me to confirm the cancelation, email- [protected]@yahoo.com Thanks
Read full complaintbugs
Beware of the new download pop-up for Internet Explorer 8. Once you download it to your computer, the pop-ups begin. Even our pop up blocker gets bypassed. With all the money Microsoft has, you would think they would work the bugs out of their products before they put them on the market.
Internet Exploer 8 is Crap. Microsoft knows it. They're sabataging the PC's in use forcing futuer upgrade's to Windows 7. I run 4 computors in my business. All future upgrades WILL BE MACS! I will never ever buy anything EVER with the microsoft logo on it. Gates can kiss my ###!
LOL! Windows is nothing but security holes and bugs. Next time buy a Mac.
unauthorized withdrawls
This company keeps withdrawing money from my checking acct. every month and I dont know how to stop it, I dont even know what its from
The complaint has been investigated and resolved to the customer’s satisfaction.
I have the same problem, they [romosed to lock down my 9 year old son's account so he couldn't buy anything on my debit card and it continues, over £200 worth so far and they are crap at dealing with it, I've got my bank involved now...AND am cancelling all subscriptions to anything to do with Microsoft - Bill Gates where the bloody hell are you?
laser burn
I bought the game 'chronicles of riddick', after playing on the game a few times and i have now got a laser burn not around the disc but across it! the game will now not play at all! and after paying £40 for this game, i took it back to the shop where i purchased the game and theres nothing they can do, and microsoft customer service is a waste of time as you get passed to different people and nothing gets done, i would like to know if anyone can suggest anything else, as i dont want to buy another game and the same thing happen again. [protected]@hotmail.com
The complaint has been investigated and resolved to the customer’s satisfaction.
I accidentally had the laser burn! The laser burned my hand and I needed a doctor. I am was needing help and played it but the box rumbled and scared my poodle :(
service
On the 24th of May I was informed that my I no longer had access to my Hotmail account as I had violated the Terms of Use - please...I wouldn't evenknow how! I was instructed to click on an online link and complete the form and the matter will be investigated. Small problem - there is no such link! When you then go directly to the Windows Live help page you are instructed to send an error message to [protected]@hotmail.com and the abuse team will deal with the matter. 24 hours later you receive a very nice automated reply and that's it... Nothing happens. When I enquired again I was told a)there is a backlog, I should wait and b)I should send another error message to the abuse team. This has now been going on for 6 weeks. I have no access to my e-mail. IT seems to also be a problem for a lot of other hotmail users as some have been waiting for 6 months. I mean really - we use these e-mail accounts for work. Some people have already lost a lot of money, clients etc. And still Microsoft is not providing any service. Does a company the size of Microsoft honestly not have the manpower to sort out matters that are this serious. Perhaps they should stop adding fnacy little nice thingies to the msn homepage and concentrate on providing us with some basic service.
The complaint has been investigated and resolved to the customer’s satisfaction.
Since 2010 when hotmail locked me out of my main email account they have charged 14.99 pounds EVERY YEAR. It is despicable they lock people out of their own email accounts but scandalous that they then continue to charge 90pounds for this "service".
I came here in USA for little period about six month. I could not open my Hotmail account. Several times answered the the question and given answer..Only embarrassing to get it again. .Better to close it for ever.
My account id dt_soneji@hotmail.com
I came here on 21st of this month and tried every several time to open. Never receiver seven digit code on my yahoo mail address.
I do not want Microsoft hotmail account.
Please close
I have had my hot mail account for many years and enjoyed it til now.Now when I sign into it is trying to force me into changing my password. If I wanted to change my password I would but its not giving me the option its just telling to. Now day's I'm just getting tired of being told what to do. After all as an adult should I not be able to make that decision for myself ! I very frustrated with this situation.
Almost the exact same thing has happened to me - It has now been one and a half years and they are still debiting my account for use of their "service" it's appauling. They make you fill out forms then forget all about you but ensure they get paid for the priviledge!
Why do I get emails that arnt even addressed to me, this is a real odd, and kind of disturbing, if I'm getting emails that are not mine then I can think that maybe my emails may not be getting to me.
The emails don't even have my name, they have totally a different name(To frankjesali@hotmail.com) thats not me, maybe someone has found a way to screw with the email system.
HELP!
I just a a call from a friend and a former colleague at the US Department of Justice informing me that someone had used my hot mail address to send out spam mails to my friends. My friends would be happy to provide you with detail information if you wish. Please advise as to how to take care of this problem. Thank you.
TZalcman
tzalcman@hotmail.com
My wife’s hotmail account was hijacked several days ago. If you expect Microsoft to help get your hijacked hotmail account back via their Recovery Center, you are wasting your time. My advice is to dump your hotmail account. I gave M$ everything piece of information I have that might help recover the account to no avail. I even offered to use my credit card to purchase the paid version of hotmail for MY hotmail account to prove who I am. I told them that I am an MSDN subscriber and even sent them an email from my work email address, and much more, but M$ would not help me. I bet if I was Bill Gates, I would get the account back. In summary, M$ service sucks.
red ring
My xbox got the red rings about a year after purchase. I took out the extra warranty so I was able to return it to them without paying but they sent me back a refurbished unit which wouldn't turn on at all. Well to make a long story short, I've sent back 4 Xboxes in 1 yr. Each time they sent me a refurbished one and the red ring came back within days. I called and supposedly spoke to a supervisor and told her I do not want refurbished units anymore and to send me a new one. She said they can't send me a new one until I returned the unit over 4x. Well, the 4th unit did not work and now they will not replace it.
Bill Gates should be made aware that this is a piece of crap. If you want to send a petition, count me in!
The complaint has been investigated and resolved to the customer’s satisfaction.
Red ring for me too. after alot of online research best i can tell, microsoft knowingly put out millions of units they knew to have faulty and shoddy soldering and with a heat cooling system they knew to be inadequate - in order to beat sony and nintendo to market with the 1st second-gen console. then they refused to acknowledge it until they got so many complaints and so much bad press that they had to admit there is a problem and begrudgingly fix the units. they do seem to like to drag their feet about the fixing and there are many additional complaints about their techs doing poor work and the units just breaking again. microsoft really does ruin everything they touch. between my 360 and windows vista bill gates has made my technology life rather miserable the past couple of years.
cannot get them to cancel!
This is the scam of all scams done by, you said it; MICROSOFT.
They get these kids to create "gamer tags"...of which, often many are created.
So, not only do you see the fee for 1 account on your credit card...you see several.
So, the kids DELETE their profile, removing the credit card information. But, SURPRISE...you still get billed.
You have TO CALL them and do it over the phone. The problem with this is that you get a representative in INDIA who barely speaks ENGLISH. They ask you about 10 questions...and if you are unable to get one of them right, THERE IS NOTHING THEY CAN DO. My son created an account ages ago, has been trying to cancel it for months. Finally, today, I had had enough and got on the phone. I don't know his gamer-tag (he forgets it), I don't even know what phone number he provided. We have had several cel phone numbers since he got the account. So, answering the following questions isn't enough: VISA NUMBER, VISA CARD HOLDER NAME, BILLING ADDRESS - hmm, sounds like it should be enough to me. So, the representative in INDIA told me that the only thing left to do was to call VISA and have them stop the payments from their end. That is absolutely ridiculous. Come on MICROSOFT. Get your act together. Hire some North Americans (yes, this is a recession) and figure this out. I am sure that I am not the only parent out there with this issue. (I have had 4 accounts being billed to my credit cards...)
I support Microsoft in many ways. I have paid them a lot of money in the past - I own a private school with 40 windows licenses...microsoft office licenses...and now, this? They won't stop a $10.16 recurring charge on my credit card? COME ON!
OH, and forgot to mention. Did a 3 way call with the call centre rep in india and VISA...and the microsoft representative hung up on us!
KUDOS MICROSOFT! You have hired the best of the best!
The complaint has been investigated and resolved to the customer’s satisfaction.
My credit card always has double xbox live charges. How do I stop this?
Recurring charges without concent!
Actually the Microsoft call center is in South Carolina I'm pretty sure... And I've never talked to anyone that was from India.
After becoming increasingly frustrated with Microsoft, wife googled "complaints with microsoft" and found this site. She read the above post and all I could say is "Did I write that?" MS puts up roadblock after roadblock to prevent cancellations and will not refund you any money even though they are fraudulently charging my minor child's cubit card. Hopefully my bank will support me through the dispute process but . . . . . it's MicroSoft! I will report to BBB as other posters recommend.
I had similar problems with billing. We signed up for one year and got charged for a renewal the following year. I called to cancel this since I didn't agree to renewals and get a refund and they told me I had to cancel within 30 days of the "renewal date" to get a refund. The problem is Microsoft didn't bill my credit card for 25 days after the "renewal date" so I didn't see the charge until after the 30 days. Now I am working with my credit card company to stop the payments to Microsoft.
you mean consent? read the fine print and learn to spell.
To sign up for the X-Box Live account was SUPER-Simple and easy. When I decided to cancel out;
phone line waits were up to 15 minutes WITH NO RESPONSE.
Attempts to contact per web-site ALWAYS forwarded to the gamer web-site where options were for ADDING more games and increase billing.
Angry e-mails got response of "please be patient with our phone representatives". Subsequent calls got no results. the 15 minute wait was on one of these later calls. Tried the long-distance # instead of the 800 #- EXACT SAME RESULTS.
Next step will be to get my credit card to block further billing. This will likely require a fee!?!?!
Microsoft sucks. If you want to sign up for Xbox, it is like falling out of bed. So easy! But when you want to cancel your subscription--good luck. You cancel and then the charges start up again, sometime months later. I don't know that MS has set it up to defaud, but in effect it does that. To get the account canceled and the credit card info removed from their system, you have to speak with 4 layers of people. If you have multiple gamer tags, it gets worse, like the guy said above. I finally called Discover to cancel my credit card (solely to get rid of the MS charges) and the Discover card rep talked me into doing a 3-way call with him. It wasn't any better, but having him on the line gave me some moral support to put up with all the scripted help. My son is forbidden from ever using a credit card for any Microsoft service again.
My experience exactly mirrors the experience of the guy from Canada above. Exactly. 4 gamer tags, not knowing the answer to one or two of the 10 questions, months trying to get it resolved, etc. etc. When I get my next charge, I am calling the BBB as well.
They wouldn't even cancel the credit card today because I had a charge that was scheduled to be billed in 5 days from now to the credit card. It was 2 days past the official cancellation notification date. I told them that they should give me the 2 days for free because I had not used the account for months and had spent months trying to get this resolved. The rep said he would if he could, but he has no authority to do that.
I have numerous businesses as well--probably 20 microsoft windows licenses, MS Exchange, Small Business Server, MS Office, Project, etc. My view of MS has seriously dimmed. I'll go check out OpenOffice and Firefox for a start at some MS alternatives.
My advice: if you have to sign up for Xbox live, do it with a prepaid card. Do not give them your credit card. -jb
We fought with their Customer Service for over 3 months. We had a 12 + 1 month subscription and they kept charging the credit card on the account instead. Every month the promised to remove the credit card and it wouldn't happen again.
Finally, we submitted a BBB complaint.. it was fixed in 48 hours! The American CS rep that fixed it acknowledged that the regular CS don't even have the tools to handle those type of situations. However, they also refused to put us in contact with anyone that did. A BBB complaint is the only way to go.
There was two unauthorized charges taken out of my credit card on 6/12/09 with out my permission. One for $5.00 and one for $74.04 I would like this money put back or there will be a problem.
My grandson order Xbox minutes on line. 60 dollars in one month for undetermind amount of minutes and I had to terminate my card. When I called microssoft at1 [protected], they said that they recieve the payments but have not rembersed me yet. You would think that micrsoft being the cutting edge of computers would recognize a scam if they got three payments on the same date. I guess =geerd runs deep
Call your credit card company and report the card as stolen.
Microsoft is a reputable company and will not charge your credit card for things that were not purchased.
I suspect that someone got a hold of your credit card number and then used it to purchase these things.