I am frequent flyer to uk and used to withdraw cash from my account at hsbc uk. On 20th of march 2009, i went as usual to withdraw money from hsbc uk atm machine, i could not withdraw as i got a message that " you are not authorized to withdraw please call your card issuer bank " . I did call uae call centre and spent over an hour calling from my mobile but they kept transferring from on section to another and telling everything is ok at their system, try to withdraw less amount which i did but no result. I told them that i can see my balance but could not take money even though i have enoough credit in my account. I told i am running out of credit in my mobile and asked to call me back if cut it off. The phone went off but they did not get back and i was waiting infront of the atm machine for more than half an hour. I tried again today with a different hsbc branch at uk and i got same message. I went to see the manager of the branch and he told me that he could not help as the the card has been issued outside uk. Even the it is hsbc but they did not want to help me. I am stuck without fund and hsbc is careless to help their customer. I seriously thinking to close my account with hsbc and please take note of my complaint so that no other person face this ordeal.