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HSBC UAE / can't withdraw money from atm

1 United Arab Emirates Review updated:

I am frequent flyer to uk and used to withdraw cash from my account at hsbc uk. On 20th of march 2009, i went as usual to withdraw money from hsbc uk atm machine, i could not withdraw as i got a message that " you are not authorized to withdraw please call your card issuer bank " . I did call uae call centre and spent over an hour calling from my mobile but they kept transferring from on section to another and telling everything is ok at their system, try to withdraw less amount which i did but no result. I told them that i can see my balance but could not take money even though i have enoough credit in my account. I told i am running out of credit in my mobile and asked to call me back if cut it off. The phone went off but they did not get back and i was waiting infront of the atm machine for more than half an hour. I tried again today with a different hsbc branch at uk and i got same message. I went to see the manager of the branch and he told me that he could not help as the the card has been issued outside uk. Even the it is hsbc but they did not want to help me. I am stuck without fund and hsbc is careless to help their customer. I seriously thinking to close my account with hsbc and please take note of my complaint so that no other person face this ordeal.

Thank you

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  • Re
      30th of Mar, 2009
    0 Votes

    Everyone is talking about money problems here...but this is a bit different come these money transfer companies can transfer money from a man to a whore for pleasures. May be i'm wrong but i came to know that a man(living in Jeddah, KSA) sent more than 3000 riyals from ksa(Jeddah) to eight different prostitutes who work on net living in different country. In ksa rules and regulation about all these things are really strict and then how come this one man sent money to different countries ( including South Africa, Phillipines and America) for his pleasure and to fullfill his porn desires. Oh by the way he sent all this money to those whores through Western Union Money Transfer ( bank and on net) and through Al Ahlionline Bank ( on net) and he is still doing till now. Ok i agree to this that company didn't know about it and was doing its work, its duty...but this cannot be easly ignored that a man is sending money to eight different girls(prostitutes) living in different countries. This man has also spent money on internet porn chatting site named and he paid his bills the way everyone other man pays(throught telephone bills), but there was no complains about that he has paid bills on porn chatting site. (living in Jeddah, KSA). I complained to a similar site about all this but there was no response. Please take some actions. This is not legal. This is illegal.

  • As
      4th of Feb, 2012
    0 Votes

    HSBC is definitely the worse bank. I am closing my account in the UAE.
    Spent over half an hour trying to wire money. They put me through to their dedicated call centre in India. I could not understand their English and they could not understand mine ( Iam born and bred in the UK). What a waste of time and my phone bill. It is a third world bank and that is the service I got. Avoid them at all costs as you will get no service.

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