RHB Bank’s earns a 1.1-star rating from 1 reviews and 227 complaints, showing that the majority of clients are dissatisfied with banking services.
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RHB Bank - Zero star for RHB Jelutong branch Batu Lanchang Penang
We were given a waiting number that showed only 3 persons were ahead of us. But we waited over 90 minutes to be called. So We approached one of the counter staff to find out what took so long. Attitude was horrible. She stared straight into the computer while answering our question. We went to the reception and again were made to wait. Overall poor service and rude attitude. Not sure what management is doing about this.
Read full review of RHB BankRHB Bank Complaints 227
Кредит. На 100000
11.10.2024.
Не предупредили лтом, что вывод платный. Брокер не отвечает с тех пор. Мой счёт заморозили, что я не вывела и не оплатила комиссию, на почту пишу, там вообще ноль реакции. Скажите пожалуйста, как разблокировать аккаунт?
Падух Виктория Михайловна
[protected]@yandex.ru
Claimed loss: 99999
Confidential Information Hidden: This section contains confidential information visible to verified RHB Bank representatives only. If you are affiliated with RHB Bank, please claim your business to access these details.
RHB Customer Service
This bank failed to update passport information as a result of which a sum of money could not be transferred to my account. [1] The bank was sent [i] a screenshot of a facebook messenger conversation in which the updated passport information was supplied [ii] a copy of an email sent to the bank with the updated passport information attached [iii] a copy of...
Read full review of RHB BankBad service from RHB - KLCC
1. Re-activation of bank account: Call customer service to understand what documents and form needed for re-activation our company bank account. Went to the counter for submission after done prepare all necessary documents, tell me the letter format wrong. (Format get from bank) Went second time tell me the form had been update, form i using is old format...
Read full review of RHB BankIs RHB Bank Legit?
RHB Bank earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for RHB Bank. The company provides a physical address, 12 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
RHB Bank has claimed the domain name for rhbgroup.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Rhbgroup.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Rhbgroup.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
We looked up RHB Bank and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- While RHB Bank has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 2% of 227 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- RHB Bank protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- We conducted a search on social media and found several negative reviews related to RHB Bank. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
RHB bank not receive email from your company
Dear RHB support,
My name is Saidalmaruzi. I am working as IT Officer in SNC industrial Laminates Sdn Bhd.
I am complaining on behalf of our Account member. They said, RHB staff not receive all email that we send to RHB email address.
Could you please ask your IT Department to check it for us. Our domain is @sumibe.co.jp? We can receive email from RHB bank but when we reply the email, your respective RHB staff said they dont receive it.
Regards
Saidalmaruzi
[protected]@sumibe.co.jp
HP no : [protected]
Worst service for new account opening
Im haresh. I went to kajang rhb bank for open current account and they ask for few documents. I submitted it then after 1 week plus I went to bank they say its rejected. when ask the reason they cant give me proper reason so I say want to try again and they ask the same documents with me which get rejected previously so whats the point I submit again? the staff also talk to me rude abit cause maybe she think I have no money to open current account for run business. The staff counter is no.13 a lady staff chinese if im not mistaken. I just wana highlight here that there are plenty of bank outside so definitely I wont come back to rhb cause of this kind staff anymore. Worst experience ever in bank. Rhb gonna lost new customers if these things keep repeated.
Syrkt perbankkan yg paling mundur Dan paling banyak menyusahkan pelanggan dlm Malaysia...kalau x de urusan saya pun x mau lagi berurusan dgn bank ni...menyusahkan Dan mundur...
Mmg teruk...syarikat perbankksn yg paling teruk Dan lembab...Dlm keadaan teknologi masa kini sepatutnya boleh menyegerakan segala urusan seperti syarikat perbankkan yg lain dlm Malaysia ni...ini email pun memerlukan 6 hari bekerja...sama mcm sistem prngeoosan surat...lebih baik pos aja...x yah email...very very very poor...
Poor customer service knowledge and skills
I want to complaint about the service I got from RHB customer service very disappoint me and irritating.
I called on last monday 12/5/23, speaking to Balza Naim (if not mistaken) regarding my vehicle registration card, I want to request to send it to me urgently because I want to sell my car. She asked me few securities questions which 2 of it already passed, but 1 question about phone number that registered under the account I cant recall because it was too long already and I already changed my number. I asked her, cant you ask other security question for me to get through, but she insisted that I did not passed the security question that has been set up and cant proceed with the conversation.
when I called second time, the next customer service just ask questions that I can answer and we proceed with the conversation and she advised me accordingly regarding my issue and that was fine.
3rd time called, regarding the same issue, but I received a different answer from RHB customer service. this person said can, other said cannot. the information does not parallel every time I call. that was very confusing and frustrating.
I advise that RHB team please train your customer service staff a proper training before u let them to answer live call from customer. please make sure that u have set the same answer among the staff.
However, I am impressed with RHB customer service because all my call was attended and I dont need to wait for a long time on a line. keep up the good work.
thanks.
Desired outcome: improvement
RHB Retail Collection Biadap (LINDA [protected])
Salam sejahtera,
Saya pemilik kenderaan yang membuat pembiayaan RHB bank.
1. Pada 31hb Mei 2023 anak saya NUR'AINA AMIRAH menelefon berkenaan kenderaan PMR8343. Pada mulanya diberitahu, tunggakan 2 bulan 21 hari, TETAPI harini diberitahu 2 bulan setengah pulak.
Persoalan: adakah dibolehkan tarikh DITUKAR SESUKA HATI TANPA HATI TANPA MENGIKUT PERJANJIAN?
Tidakkah ini menyalahi undang-undang?
2. 31hb Mei 2023 jam 13:30. Kemudian, sebagai seorang ayah kepada penama kenderaan tersebut rasa bertanggungjawab untuk mengetahui TUNGGAKAN BERAPA SEBENARNYA baru ditarik, TETAPI SAYA DITENGKING oleh staff kurangajar tersebut yang bernama LINDA yang bercakap terus menerus tanpa memberi ruang kepada saya untuk bercakap.
Talian yang saya gunakan 03-[protected].
Persoalan saya, adakah RHB mengupah samseng perempuan untuk kerja.
Tidakkah ini akan merosakkan imej RHB yang selama ini saya beri keutamaan.
Saya berharap staff sebegini mendapat pengajaran yang sewajarnya supaya imej syarikat kewangan yang berprestij ini tidak dipandang syarikat kampungan dengan staff yang tiada rata susila dan biadap.
Sekian, terima kasih.
laporan drp:
1. NUR'AINA AMIRAH BT ROSHIDI
2. ROSHIDI B CHE DIN
Desired outcome: To be more professional wirh customer
Failure to pay the house financing installments due to the lost of my mykad
Dear Sir/Madam
For your information, I lost my mykad as well as my wallet. The National Registration Department inform me that they will take about 3 months to prepare it as this is the third time I lost it. Let me explain further, it is an exceptional case, as I am one of the psychiatric patient and I lost my mykad due to health reason.
Thus, I could not make the installment payment as I do not used online banking and I make all the installment payment at the cdm machine. I do not have cash in hand to pay the loan.
I plead for your discretion to postpone any legal claims against me until I received my mykad and can make the debit card to pay the outstanding payment
Thank you
Desired outcome: KIV the installment payment for 3 months
Closure of Account
I approached RHB bank customer Service dept to assistant in closure of the Account as I am living overseas . As requested all the documents have submitted However there is no response from them . More over I have contacted the RHB Bank advocacy dept , its the same story . No response from them too . This matter is going on for 2months now . Does a bank SOP needs 2 months for closure of the bank Account . Extremely upsetting pertaining for the way its been Handle and irresponsive reply from them .
Kindly look into this .
Customer Service
I try to reset my password on your RHB Now website but ask me to call customer service.
Call customer service tell me the waiting line is 7minutes.
Almost 30 mins later, still haven't connected to any customer service agent.
What the point of asking me to call the hotline no if no one is picking up the call?
The last time also same issue, cannot reset password from RHB Now, have to go to counter and have to wait almost 1-2 hours during Covid time.
Service really really bad and website is not User friendly.
Difficult communication with RHB Pasir Gudang
RHB Pasir Gudang not allow customer to call bank via telephone,
for company we always need to call for request documents, clarification, information & etc.
If everything need to walk in everyday we will have to go RHB Bank Pasir Gudang. Do we need hire staff only for going to RHB Pasir Gudang counter? Can claim the overhead?
Desired outcome: Please allocate telephone line for company customer.
Customer service is not good at all.
The way the customer service in-charge of handling the customer is not good. Not appropriate, talking to the customer as if I did something wrong. Speaking in a an anger tone. Not satisfied feelings towards the customer. Speaking in a lazy tone and quick. I can't understand well what he wanted to tell me. Telling that I shout in the phone, whicb I wasn't I was just raising my voice a little higher as he said can't hear well my voice. Whicb I never shout to those who I called in customer service before. The call was made on 7/5/2022 2pm
Desired outcome: Please train your employees to control their tone and speaking. Or any emotional stuff which don't bring to the work and affect the customer.
Bad service
Harini i pegi rhb bank ampang point nak withdraw duit dekat kaunter tapi i tak boleh nak withdraw duit sebabkan i punya acc ada pakai buku, buku hilang sbb tak silap buku tu time sekolah. I betul urgent nak pakai duit. Takda solusion lain suruh i pegi dekat bank yg i bukak buku. Then kalau tmpt buka buku tu contoh perak, takkan takda jalan penyelesaian lain? pls pencerahan. Ke staff ampang point yg malas.
Appointment to change expired atm card got screwed up
Appointment has been made on qms system day earlier on 26april2022 for a date 27april2022 at 12.30pm. On the day itself 27april2022 sharp 12.30pm I already standing in front of the bank but i'm instructed by security guard to que together with everyone who not making an appointment at all.. What kind of system this is? I saw one by one people going in the bank without appointment. Looks like rhb staff priorities their family member or friends without appointment. A good system is already established but the people who managed it is soo stupid!
Desired outcome: at the time i' writing this complain, time already passed by 1 hour waiting outside of this rhb bank. what a perfect system you have here RHB! great bank for rakyat!
RHB Sri Hartamas branch block my company account with notice me and valid reason
Last week Friday (18/3/22) after I submitted the removal of director resolution, RHB Sri Hartamas branch block my account without any notice and reason. All transaction is unable to make for a business account !
I immediately contact the help desk @03-[protected], the reason they given is due to unsuccessful contact, no one pick up the call. However no incoming call from RHB on that day... The help desk representative ask me to wait for branch to contact me and filled a report:[protected].
The Sri Hartamas branch in charge never contact me until now, even I contact to the help desk still the same answer, ask me to wait!. Never solve client problems.
I ask for the Sri Hartamas branch PIC name and contact in order to contact them to unblock my company account. However, the Help desk refuse to provide me with the contact... just ask me to wait...
I do not have the branch pic name and contact, unable to contact them, how to client solve the unblock problem... i totally did not know what is the valid reason to block my company account and how to unblock the account...
My company account is still blocked by RHB SRI HARTAMAS BRANCH until now ... No one from RHB can provide me the info to unblock my company account... Really lousy and inefficient RHB Bank...
Desired outcome: Please provide me the RHB SRI HARTAMAS BRANCH manager contact in order for the client to contact the right person to solve and unblock the account!
Pinjaman
Pada tahun 2017.saya ada membuat pinjaman peribadi di RHB bank sebanyak 80 ribu.dan pada tahun 2019 saya telah membuat bayaran sebanyak 75317.itu adlh baki hutang saya . bayaran telah dibuat oleh bank muamalat.byaran telah di sepenuhnya.tetapi RHB bank tidak menutup ACC saya setelah bayaran dibuat.staff RHB di tmn Sentosa Johor beritahu saya.mereka lupa untuk closed ACC saya.akibat kecuaian mereka saya ada hutang lg di RHB bank sebanyak 17 ribu.sehingga sekarang ACC saya masih tidak ditutup.aduan telah di buat di RHB.tp masih sama juga.acc saya tidak ditutup
Crazy call for 03-[protected] for one hour calling for nothing
03-[protected] customer service number is totally ridiculous, I am using more than an hour time only keep recalling due to your high traffic, I need to check my transaction charged to my credit card for urgent, I have to spend more than an hours time for nothing but keep calling and listening to your advertisement. I will cancel my credit card wt RHB bank with immediately for such disappointed customer service. I dont feel secure to use RHB bank, is not put customer at first place at all, if anything charge to my card because of the slow respond on checking
Slow service
Need otp number for online banking
Open new account as a housewife
I dont understand why as a housewife cannot open account for saving at rhb islamic. They said only account open for who get salary from company. What rules this? So any housewife cant open account for them self? This pendamic time, housewifes really hard to go out make payment bills electric, water or any purchases! If have bank card or online its easy for them. No need ask help from other person. Really upset.
Complaining about customer service
I've been call customer service about 5 times which from 2.00 pm until 4.00 pm. No one answer, what i've heard only advertisement, really disappointed. I also provided my number to customer service call, but then until now i dont receive any call from rhb. PLEASE IMPROVE YOUR SERVICE!
Overview of RHB Bank complaint handling
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RHB Bank Contacts
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RHB Bank emailscustomer.service@rhbgroup.com100%Confidence score: 100%Supporttaufik.albar@rhbgroup.com99%Confidence score: 99%financefelix.loh@rhbgroup.com94%Confidence score: 94%
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RHB Bank addressLevel 6 Menara AA,Jalan Tun Razak, Kuala Lumpur, 50400, Malaysia
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RHB Bank social media
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 03, 2025 - View all RHB Bank contacts
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