Hp G71 - 340usnotebook Pc / price match policy unfair

United States

I purchased an HP laptop from Officemax on Sunday April 18, 2010 for $629.99 plus tax and no shipping charge. The laptop was delivered on Tuesday April 20, 2010. I checked with Target, Walmart, Staples, & Office Depot prior to purchasing the laptop at Officemax. Officemax had the best price. On Thursday April 22, 2010, I saw an ad in the local newspaper for Fry's electronics for the exact same laptop. The price, out-the-door was $599.99 plus a $50 mail in rebate. Final price $549.99. They charge $9.98 shipping. I filed a Price Match request with Officemax giving them the full details, including URL and item #, for Fry's for the laptop thinking they would, at least, offer to rebate me $30.00 for the out-the-door price maybe less the Fry's shipping cost for a refund of about $20.00. That would have made me happy. I received a declination to do anything from Officemax claiming they couldn't confirm the price at Fry's. I had no problem pulling the item up on the internet. I can't, for the life of me, understand why Officemax came up with that flimsey excuse to price match. And they also said they don't take mail in rebates into consideration. Their price match policy on their website makes no mention of that. I felt that the person was making things up as he went along. I will NEVER purchase another thing at Officemax, even if it is cheaper. They said I could return the item BUT there is a 15% restocking, bottom line is that I will keep the laptop and REMEMBER this incident for future purchasing. I plan on broadcasting this issue to everyone I know...on facebook too!


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