HP

Do not buy HP product, I bought a HP Touchsmart that costed me over $1000 +, it is little over one year, 2/3 of screen is covered with lines that you can't do anything. I didn't buy the extra warranty due to paying over $1000 + on laptop. It shouldn't need the warranted. Now, I have to take the battery out and stick back in or turn it on and turn off so many times to see screen will be normal. Who has the time for this junk. I bought it after 22 years of military service to treat myself and it didn't even last 2 years and it will cost me over $370 to fix it, that's what HP customer service says. Also, the repair price of $370 +, I can buy new laptop. I looked up the internet, so many people who bouth HP has the same problems that I have. I have a daughter that her Christmas wishes for this year is a laptop, I will not buy a laptop/computer from HP, NEVER, AGAIN. So, I am letting people know to DO NOT buy HP, I am let everyone know, it's a crap!

As of 10/6/10, it's been 18 days since I begun to use the device and I continue to get "Printer offline" messages. I have contacted HP's Tech Support innumerable times (Email and telephone) and they have failed to correct the problem. Based on several internet postings, this a known problem that has not been resolved by HP.

I have requested a replacement and HP has refused to honor their warranty because "the printer is working and the problem is software related" (Note: Product warranty includes software)

Purchased hp laptop PAV DV4-1411 Sr.No.CND93250BB on 19th Oct. 2009 against payment of Rs.44300/-. Warranty of one year given for Hardware and Softwares. No terms & conditions of Warranty supplied. In middle of Jan.2010 Laptop went out of order. On checking by local service center it was conveyed that mother board has gone out of order. Mother board replaced after 15 days. During this process windows vista Home Premium corrupted. Complaints lodged have gone in vain. DVD Writer of the laptop was also defected one. It has been replaced with new one. LCD of Laptop also became defective. Internal LCD changed but not working properly. Matter still pending. The laptop is a manufacturing defective piece. It requires replacement with new one of same model. If same model not available then with model of similar configuration and of same price.

I bought an HP Pavilion Desktop from Fry's nearly 3 yrs ago. I was told by the salesman at the time, how important it was for me to purchase an EXTENDED WARRANTY, informing me, that in the event my PC needed repairs, "we will replace it, with a new one'', so I was sold, bought a 3 yrs. warranty.

Well, a couple of months ago, my desktop suddenly went out of order. Would not come on at all. I took it to Frys. The motherboard was out of whack they said.

I was told they would give me a call to pick it up once it was repaired. I waited God knows how long. I had no PC at home. I went back a couple of days latter to pick up a loaner, which turned out to be so slow, that the grass in my lawn grew faster than that piece of junk to boot up. I took it back.

I bought a new PC, not from Fry's (they lost me as a customer for a new PC, but hey, why should they care, my business is just a drop in the bucket for them).

I finally get a call to pick up my PC, ''its as good as new'', I was told.

Well, a couple of days latter, same thing happens. I take it back, again, they said it is the motherboard., '' we'll make sure it repaired to your satisfaction'' says the sales guy.

I think it was May, the first time I took it to be repaired.

After a couple of months, I had a call from a sales person, my PC was ready. This was on Wednesday September 16th 2010. I was told, that a new motherboard was replaced, along with a faulty memory stick, and a new hard drive. ''YOUR COMPUTER IS AS GOOD AS NEW'' had I heard that before?

I went to pick it up the next day. I told the service person, to switch it on. Wow, they forgot to install the operating system. I had to wait for them to do that, no apologies on their part. I live 20 miles away, would have had to make another trip.

Today is the 19th, I switch on the PC at home, and you guessed it right, its out of whack again.

So I have to make another trip, 20 miles, so they can perhaps get it repaired by Xmas of 2011, that is, if its repairable at all.

Since the inception of Fry's in Houston, I have been their regular customer, over the years, have given them huge amount of business, but I, like you, are just a NUMBER to them.

I never complained to the manager, trying to protect the employees from negative feed back, but enough is enough.

I wish their service was monitored.

I WANT A REPLACEMENT PC, I PAID ENOUGH FOR MINE, OVER $1300 OR SO.

''Conns'' a well known electronic outlet in Texas was recently fined by the OFFICE OF THE ATTORNEY general, for screwing people after they bought an extended warranty. Not repairing, replacing, or making good on their promise to be honest, seems that they need a name change ''CONED''

My Hp G60 series has been overheating from the moment I purchased it. I was a nursing student and lost various papers and assignments because it would get so hot it would burn my leg and hands. Initially, they were very helpful, they took the computer back, fixed it, but it eventually began to over heat again. Recently, I had it sent off to them to repair the same problem again but they sent it back, not repaired, and the issue was not addressed. I called them rate away, angry, with the intent to find out why they had not repaired it. The reason that they gave me was that because I had spilt some water on the keyboard-my laptop was no longer covered under warrenty. Of course, the spill has nothing to do with the overheating, which was the ongoing problem. Eventually the customer service representitave agreed to have it get repaired, and a "case manager" would contact me in 24 hours. No one called. I called again, again I was promised to have a case manager call me in 24-48 hrs, and yet again no one called. I began to go to school again at the beginning of Sept, and I had no time to think about Hp calling me back, although it was in the back of my mind. Then, sitting in class, I smelt smoke-a plastic burning smell coming from my computer. I turned it off, and called Hp as soon as my class was finished. They gave me the run around, and one customer service rep hung up on me (which had not been the first time). I was so angry with them, they tried to tell me that my warrenty was up, but it was extended by their rep when I called them the first time because I still had three days remaining on my initial warrenty-so it was extended by 90days. I was told, again, that the problem would be resolved and a case manager would call me within 72 hours. One would assume that a smoking laptop from a giant corporation like HP would be high priority, a public saftey issue perhaps, but no...no suggestions of not turning the computer back on, nothing, just ignorance and contempt. I went home and my girlfriend (who is also a RN) told me that I should transfer my files and stop using the computer. I turned it on to do so, and it caught fire...I burned my hand (mildly) and after the smoke cleared my girlfriend in a panic called Hp...48hrs later we still are getting the run around...wth, if i was Hp I would think a fire was just lit under my ###, as there is a potential lawsuit here. We don't want any compensation, or a new computer, we just want one that works and won't burn my house down and kill me family! wow...

My 50" HDTV HP, have a problems with the left speaker (crack) and it's sound is bad. It's under extended warranty until 12/2010.
I call Warrantech to make a report (8/3/2010) & they bring mi a R.O. #4231814TPT, by problem time, I call BrandsMart Service Repair Center the next day (8/4/2010) for Tech. repair appointment, it was scheduled for 8/7/2010 at 9:00 am. It was sharp. The tech. saw the problem and told mi it's goin to be repaired in less than a week. Seven days later (8/14/2010) He call mi and told mi THIS PART IS NOT LONGER AVAILABLE.
I call again on 8/23/2010 requesting my credit, the answer was: CALL IN 24-48 hours for information.
8/25/2010, 3:45 pm: Mr. Martin told mi NOT ANSWER YET, call again in 3 days for answer.
Motivated for this, I was admitted in Baptist Hospital, bleeding blood for high pressure, released on 9/2/2010.
I call again 9/3/2010, the answer was: We are to send you e'mail
with the answer between Saturday and Tuesday.
I call again 9/7/2010, 3:40 pm: Mrs Veronica told mi again the same answer: CALL 3 TO 5 DAYS and get the answer.

Dear Sir's,

My company variant Corporation purchased this new laptop from HP authorised dealer in South Extension Part-2, New Delhi, model no. HP Compaq-420 (Serial No.SCNU015CHJ).

This laptop started fuctioning poorley only after 10-15 days of its purchase date. Th complaint was registered with ther authorised dealer whose address is given below. This dealer sent his person to my place for repairment but that engineer damaged the keyboard while opening the laptop and was unsucessful in repairing the problem too.

Since the first day of my complaint I have been asking HP to replace my laptop as it is under warranty and I cannot carry a repaired laptop which i just bought but no one ever listens. I have been searching HP email id s and contact details to register a complaint but nothing is given on their site.

The dealer has now gone against and is not agreeing to replace or even repair the laptop and says that I need to talk to HP directly. I do not understand how can someone force such a big company to come to my home to repair it. Further I have also registered complaints in HP customer care whose responses are even poorer.

I request you to take strict action against HP-India for keeping such stupid dealers in their contacts and supplying defective pieces to the consumer.

Address of the Authorised Dealer from whom I purchased the Laptop:
Micro Clinic India Pvt. Ltd.
302, South Ex Center
273, Masjid Moth,
South Ex-II, New Delhi 110049
Fax No : [protected]

I request you to please take strict action against them as i am facing serious problems in my business and can't afford further delays with such kind of nusance given by such a big name company called HP.

Regards
Bhaskar mishra
+91-[protected]
For Variant corporation

I had bought my hp pavillion dv5-1102Tu, Serial no.- CNF8433HDW laptop in 28 feb, 2008 and i had sent all the required documents to the redemption cell, redemption code- 1A7R0107DY and i have not received my gift ( home theatre) till now. i called that place many times and they keep on asking me to call next day. they have lost my documents and are not locating it.This is my third time complaint. please send the details on [protected]@gmail.com
Name- Trilok singh
Mob no.-[protected]

After cowboom.com advertised the price of this computer for several days they cancelled the order and interrupted its shipping to me while it was on the way. Not only have I passed on other deals on this computer and they have expired but I also bought a video card for it that I had delayed buying until I knew it would ship. If they advertise the price for so long and sold so many of them I can only assume that this is sneaky and underhanded business. I was not compensated at all for trouble nor have I received good customer service about how they messed up the advertised price. Not to mention I still haven't received a refund. Don't order from these people and if you do, don't trust them until you actually receive the product at your house.

I bought a HP slimline in October 2007.I loved this computer and never had a problem with it until recently.It would not go into sleep mode and told me there was some error with the NVIDIA card. I tried updating the drivers and everything-nothing. So on Monday I used it to do homework and Wednesday night went to turn it on and nothing.No power-no messages-nothing. Upon having someone look at it they told me it was the motherboard. Now I registered my pc with HP so why was I never notified about a recall of faulty motherboard. I see they extended a warranty until december 09.Considering this is August 2010, that is useless to me. Now I am a college student with no money to buy or repair my computer.Anyone know how I can get HP to fix this?

We bought this computer at wal-mart about 3 months ago. The programs you installed on the computer is not user friendly and to even activate them they want a product key in which we do not have. You can keep your Windows 7 because it is useless. I have HP products and I can't use them on this HP product because it is not compatible with Windows 7. I'm not going out and buying new printers when my printers are perfectly fine. How do I uninstall Windows 7 and install a more user friendly version?

I noticed that my computer was eating up the recovery disc in my computer... I called hp and one of the tech's said that they would send me a recovery disc... After 2 months or so I didn't get them... So I made a complaint to hp. I got a call from tom from [protected] ext 13 which gave me his personal guarantee he would fix this problem for me at no charge... So then I got those recovery discs through the mail.. Put the 1st one in.. It ran through and asked me to put the 2nd one in.. I did... Then the disc wiped out everything on my computer!So I called tom [protected] ext 13 and told him what had happened... So he sent me out another set of recovery disc.. That didn't fix anything! Both set of recovery disc were bad! So going back and forth with tom [protected] ext 13 and not having my computer for 2 weeks was very frustrating to me... So tom tryed to sell me a hard disc for $156.00... I wasn't pleased about that! So I took my computer to a tech and he fixed it for $50.00.. So I called tom [protected] ext 13 to let him know... I also asked tom what are we going to do about this since my computer was working fine until I put your recovery disc in it.. And he said he wasn't going to anything more in a rude fashion.. So I made another complaint to hp's web site... And earl [protected] ext 13 asked me what do I want to happen? I told earl (who signed the return email as eark) he can't even proof check his own spelling! I told eark that I want an apopogy letter and he offered me a $25.00 coupon.. He said he was a supervisor (Not).. Not by his word that is for sure. .5 minutes later he called back and said he wouldn't do either one! It was one lie after another !Down with hp! I am going to the public and expose these people who all they want is to sell you something you don't need! Oh by the way their tech support sucks! My tech told me that 1 out of 2 hard disc fail from hp! Don't buy any hp products. I have problem with my notebook since I bought it.. Since day 1.

Sir,
I received following mail about lottery,
Dear Winner,

We are pleased to inform you of the result of the just concluded draws
held on the{27th Of July, 2010} by Hewlett-Packard
in conjunction with
With Google Incorpration and Ipod Worldwide Promotion. Your email was
among the 20 Lucky winners who won £1, 000, 000.00{One Million Great Britain Pounds}
each in the Hewlett-Packard {Microsoft} 2010 Online Promo. This draw is being
organized to create and improve a larger awareness record for internet
user’s worldwide.

However the results were released on the {20TH JULY, 2010} and
your email was attached to ticket number (7PWYZ2008) and ballot number
(BT: [protected]/20) The online draws was conducted by a random selection of
email addresses from an exclusive list of 29, 031, 643 E-mail addresses of
individuals and corporate bodies picked by an advanced automated random
computer search from the internet. However, no tickets were sold but all
email addresses were assigned to different ticket numbers for
representation and privacy.

The selection process was carried out through random selection in our
computerized email selection machine (TOPAZ).This Lottery is approved by
the British Gaming Board and also licensed by the The International
Association of Gaming Regulators (IAGR).This lottery is the 3rd of its
kind and we intend to sensitize the public.

To begin the claim processing of your prize you are to contact the Online
Co-ordinator and provide him with the following information’s as stated
below, so we can proceed with the verification and clearance process of
your file.

1. Full Names : ...
2. Residential Address : ...
3. Phone Number :Mobile&Home...
4. Fax Number : ...
5. Occupation : ...
6. Sex : ...
7. Age : ...
8. Nationality :...
9.Ballot No. :...
10.Ticket No.:...

MR.DAVID HENRY
EMAIL: [protected]@live.com
TEL:+[protected]
TEL: +[protected]
FAX:+[protected]

*You are advised to forward these information’s as soon as possible to
enable us attend to your file. This email is registered and sent only to
a certified Hewlett-Packard {Microsoft} promo winner.

You are to keep this award strictly from public notice until your claim
has been processed and your money remitted to you. This is part of our
security protocol to avoid issues of friends or relatives trying to claim
a prize on the rightful winner's behalf.

Our special thanks and gratitude to Bill Gates and associates. Accept our
hearty congratulations once again.

Yours Faithfully,

Mrs Pulizzi Mariela
Head of Council/Verifications Dept.

Parcel Department
Dispatch Officer
Noble House
17 Smith Square
London SW 1P 3JR

Deepak Tukaram Shinde
Email:[protected]@gmail.com

8th - 08 - 2010

Dear Client

You are Welcome to one of the most trusted and reliable Parcel Delivery Company Worldwide. We have concluded arrangement with our parcel delivery agent to come over to India in few days time alongside your parcel containing your draft and other legal documents as well as a gold medal from Msn/yahoo Incorporation.

You are to make arrangement for the clearance fee of 22, 890.00 Rps as been demanded by the Custom Clearance Department there at the International Airport in India.

Our parcel delivery officer would be arriving the moment you give the go ahead, But first you have to give a valid confirmation on the exact Date you will be able to arrange the funds needed for payment of clearance charges to Customs at the port of entry by our agent.

Yours Faithfully
Mr. Morgan Arthur
Tel:+[protected]
Tel:+[protected]

Purchased this computer 7 months ago. 28 days ago, it started freezing up and not responding at all. The error was that WINDOWS had stopped responding. This lasted about 3 days then it froze and went to a blck screen and would not reboot. Sent to HP, they had it 2 days. When i got it back 2 days later it did the same things again. Sent it back to HP and they had it 4 days. Again 2 days after I got it back, it did it again. They have had this computer 2 times and have not yet fixed it. It has now crashed again and they want me to send it back a third time! They have reimaged the HD, replaced the HD and the CPU. They do not stand behind their products! Buyer Beware!

I have an HP Pavilion Entertainment PC purchased in October 2008 for $585.06, We have had over heating problems for quite sometime now, it began about 6 months after purchase, but we never owned a laptop before and thought it was a bit strange but also thought maybe it was normal, the laptop overheats and shuts down. Sometimes getting so hot you can't touch it and have to manually shut it down quickly. I found out that it is by manufacturer defect and I would like to know what can or is being done about it? I found several thousand complaints online about the very same model we own, and well I'm surprised that the news media hasn't picked up on it. My kids were online playing a game for a while and the overheating base burned their legs while the laptop was on their laps, while they were wearing shorts. I can't imagine what would have happened if they had left the laptop on, and if they laid the laptop on my couch and went outside to play? My couch may have caught on fire before shutting itself down, therefore burning our home down. My goodness can something be done for our family regarding this computer? We are not able to purchase another, and this is all my kids have for school work to be done on. I'm super glad I don't own a buisness and work on my computer daily or I would be seriously disappointed in the purchase that I have made. Again can HP help my family? Something could seriously happen & I would like to know that the company we have purchased all our computer needs from can & will help us somehow. Thank you for your time. Our phone number is, [protected] our home address is: Jolene and William Zeigler 5241 South Freeman Rd. Orchard Park, NY 14127

I bought a brand new HP printer..loaded it up with paper (less than the 80 sheets recommended) and the tray broke. When I called their service department (apprently in India) it took 25 minutes to register my claim folled by a request to call back. I called back after another 25 minutes repeating myself they told me they wouldnot stand behind their product. appently they felt it was a manufacturers defect that the tray broke. When I spoke ot Best buy..they said after 14 days I had to deal with HP. Apparently both of them don't want any futurte business from me!

The product is defective. This is the third time this unit is sent back to the Houston Service center for repair. The first time I got it back in 6 or 7 weeks. The second time, I got it back in two days, only to find out they did not replace my motherboard as promised, but replaced the RUBBER FEET at the bottom of my unit. The problem returned as I knew it would, and I have not gotten it back yet. It has been over two months since I contacted HP about this problem. I have just received a call from India saying that I should not expect the unit back until another two additional weeks, at the earliest. The case manager is frequently away from her desk, has NEVER called me back, and apologizes and sighs when I tell her about the problem. I thought she had woken up when I called her. IF she sleeps at her desk, I would not surprised at the very least. Personal attacks aside, HPs customer service is exceptionally ###, I have called countless times, have been transferrred seven or eight times before speaking to someone who "tried" to help me and failed. I bought their extended warranty knowing the unit was faulty, and was told to buy early, and was promised a whole year after my factory warranty expired. I now have one whole month less warranty for the same price. Their customer service reps are rude, incompetent and can barely understand you. This is completely ridiculous. I asked for a repair unit and HP should replace it under the terms of its warranty but continues to disappoint me. More importantly, it is costing me thousands of hours of productivity that I will never get back just as I am beginning to launch my company. This is completely unacceptable for such a large NGO to get away with. HP should step up.

I purchased a cp2025 color printer 3 weeks ago June 22, 2010 and the printer printed crooked. I have been with technical service and customer service for over 10 days to get this printer replaced .I have been given a run around as to why they can't get an answer to the replacement, turns out India has the say so as to how to replace this 3 week old defective printer. I was told 24 hours and still no answer . Still no communication. This company has the worst customer service.

My 3 1/2 year HP Notebook computer stopped working and the warranty had expried 6 months before. After talking with Hewlett Packards technical support on the phone, I agreed to pay $300 for them to repair the computer, which they said would be a complete refurbish of the computers hardware. When I received the computer back, all they had done was replace the harddrive, which I could have done myself for about $70. I have contacted Enid, my case worker and even wrote a letter to Mr. Mark Hurd, the president of HP but have gotten no response from anyone at HP. My case number is [protected].

Hi this is Suresh Acharya, I have purchased one laptop on 16/05/2010 but still now i have not received my GIFT of Norton Antivirus Package .

I even sent a cheque of rs.300/- favouring" Solutions Integrated Marketing Services Pvt. Ltd. & the same was sent to HP REDEMPTION CELL at New Delhi towards the same & the same was debited in the last month.

Redemption Code->FW6Z9JPZ4T

Product Serial No->CNF0119ZK9

Request your help.

Await your reply urgently.

Regds
Suresh Acharya.