Hotmailhotels reservation confirmation number is [protected]

My complaint is that I may reservation and I wanted to cancel the reservation, they told me that I couldn't cancel without Losing my money and I told the young lady on the phone that I bought insurance just in case the event would be canceled and it was, I feel like The insurance was a scam, I book cars all the time with Hotmail never have problems my first time making reservation for hotel and this happens very disappointed.

May 17, 2017

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