Google’s earns a 1.7-star rating from 3 reviews and 1502 complaints, showing that the majority of users are dissatisfied with search engine and online services.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Unauthorized charge
I see a pending charge for $9.99 today on my debit checking account. No clue how to contact GLU games Inc. of mountain view ca telepathically. This game of charging me for things I do not order or authorize is getting old. It is criminal and time-consuming to undo. Please advise!
I have been charged 3 times for a game I do not have
My debit card has been charge 3 times for a google game that I do not have! Please reimburse me for these games! They are listed below my email is [protected]@yahoo.com
unauthorised use of brand name.
Persons implicating to be employees of Cape Grace Hotel, Cape Town, by names "Nazareth Mathayi", "Craig Martin" and "Trevor Moses" have been scammingservice providers into supplying product, which were then stolen. The fraudulent domains and gmail are: [protected]@gmail.com, www.masscashgroup.com, www.hotelcapegrace.com and www.capegracehotels.com. All the domains are registered through Google.
A previous request to block the webpages and gmail-address proofed to be unsuccessfull.
See on attachments the people who were approached etc.
Youtube ads
The ads in the youtube app are getting more in aproriate by the day. Today I saw an add that went too far. It showed a picture of a girl with the text in dutch "f*** them here in the a**".
I don't know why I get all these dating ads but I keep reporting them as inapropriate. This doesn't help.
I dont know who approved this add but I am considering quitting youtube.
Google maps
I have sent 8 emails about the wrong map information on my home. Eight! and you still don't have it right! My house is BEHIND 2063 Smyers on a flag lot accessed by a dirt road. You have made a correction but used the wrong dirt road farther down Smyers. All you have to do to place 2065 Smyers is pull up 2063 Smyers on your map. You will see adjacent to 2063 is a dirt road that leads to the rear of a 4 ac parcel. My house sits to the rear of this parcel and is visible as a shaded area on your map.
If I suffer any harm from delayed response from firefighters, etc due to their use of your incorrect map info (even though I have attempted to get you to correct it numerous times) you'll will be hearing from me.
Jean Alves
[protected]
Just got scammed
Just got scammed out of 64.79 by google : GOOGLE*GISMART / G.CO HELPPAY . I would love for GOOGLE to take this scamming situation serious! Never had scamming issues with iPhone! Switched to android and started using this google mess and look ! I guess this is my karma. Guess iPhone didnt like how I just up and left them to be with android and boom! My credit/debit info gets mishandled and BOOM raped out of 64.79.. If I had a money tree in my backyard I wouldn't mind the scam at all BUT I DO MIND cause I don't have a money tree in my BACKYARD! Please I need answers...
charges to my account
I am getting monthly charges from Google Invoice, Mt. View, CA. What are these charges for? please help!
I received a lewd email from [protected]@gmail.com
To my work cell I received a lewd text from email "[protected]@gmail.com." Why do you allow some hooker to contact me through my work phone? I want you to stop this today. What responsibility will you take to resolve this and make sure it doesn't happen again? My work cell is [protected]. This was sent to me and 11 other people who probably don't want this crap either.
![Google - I received a lewd email from [protected]@gmail.com](/images/complaint/full/1215353/compl_k87ov47ff52sh85n96bs4dem0q_a2f45e5b035af95a4eb8103b055d4d9b.png "Google - I received a lewd email from [protected]@gmail.com")
not authorized debit card charges - google helppay
Hi
I had the follows transactions on my card what I have never ordered. My son most likely ordered few games but not this many. Please investigate the transactions and if possible ensure a refund.
Transactions:
2020.02.20., Thursday PEXJ1200220106EE -19, 84 HUF [protected] [protected] GOOGLE Fun Games g.co/helppay 20, 00 CHF
2020.02.20., Thursday PEXJ1200220106ED -1, 98 HUF [protected] [protected] GOOGLE Supercell g.co/helppay 2, 00 CHF
2020.02.20., Thursday 214T200220V10D57 -2.198, 00 HUF [protected] [protected] [protected] 2.198, 00 HUF
2020.02.20., Thursday PEXV1200220106EE -6.613, 04 HUF [protected] [protected] GOOGLE Fun Games g.co/helppay 20, 00 CHF Vásárlás
2020.02.20., Thursday PEXV1200220106ED -660, 66 HUF [protected] [protected] GOOGLE Supercell g.co/helppay 2, 00 CHF Vásárlás
2020.02.19., Wednesday PEXJ1200219106D7 -17, 71 HUF [protected] [protected] GOOGLE DIVMOB g.co/helppay 18, 00 CHF
2020.02.19., Wednesday SBCV120021910223 -8.687, 00 HUF [protected] [protected] 2TQCKFHG 8.687, 00 HUF
2020.02.19., Wednesday PEXV1200219106D7 -5.903, 14 HUF [protected] [protected] GOOGLE DIVMOB g.co/helppay 18, 00 CHF
2020.02.18., Tuesday PEXJ120021810689 -19, 61 HUF [protected] [protected] GOOGLE Supercell g.co/helppay 20, 00 CHF
2020.02.18., Tuesday PEXV120021810689 -6.536, 96 HUF [protected] [protected] GOOGLE Supercell g.co/helppay 20, 00 CHF
214T200217V12657 -7.710, 00 HUF [protected] [protected] [protected] 7.710, 00 HUF
2020.02.14., Friday PEXJ120021410702 -9, 77 HUF [protected] [protected] GOOGLE ARTRIX g.co/helppay 9, 90 CHF
2020.02.14., Friday PEXJ120021410701 -9, 77 HUF [protected] [protected] GOOGLE ARTRIX g.co/helppay 9, 90 CHF
2020.02.14., Friday PEXV120021410702 -3.258, 26 HUF [protected] [protected] GOOGLE ARTRIX g.co/helppay 9, 90 CHF
2020.02.14., Friday PEXV120021410701 -3.258, 26 HUF [protected] [protected] GOOGLE ARTRIX g.co/helppay 9, 90 CHF
2020.02.13., Thursday 214J200213V10E03 -35, 48 HUF [protected] [protected] SIA00865 11.826, 00 HUF
2020.02.13., Thursday PEXJ1200213106FE -28, 74 HUF [protected] [protected] GOOGLE Netmarble Corp g.co/helppay 29, 00 CHF
2020.02.13., Thursday PEXJ1200213106FD -9, 80 HUF [protected] [protected] GOOGLE ARTRIX g.co/helppay 9, 90 CHF
2020.02.13., Thursday 214T200213V10E03 -11.826, 00 HUF [protected] [protected] SIA00865 11.826, 00 HUF
2020.02.13., Thursday PEXV1200213106FE -9.581, 14 HUF [protected] [protected] GOOGLE Netmarble Corp g.co/helppay 29, 00 CHF
2020.02.13., Thursday PEXV1200213106FD -3.268, 11 HUF [protected] [protected] GOOGLE ARTRIX g.co/helppay 9, 90 CHF
Google bigo
My credit card and Debit card is being charged I don't account with u
unauthorized charges
On 2/19 I noticed 2 unauthorized transactions and I would like them refunded back to my account please as this is monies needed for my mortgage
2/19/2020 2:13pm $53.30 Receipt# Dlai-3vNt-S5fn-X5lt
2/19/2020 9:56pm $53.30 Receipt# zfzl-sVUr-7G5t-n1PK
I would appreciate reimbursement as soon as possible as I did not authorize this. Thank you in advance for your assistance
unauthorized charges
I see a charge on my bank account that says: "GOOGLE *CC I Intell Mountain View CA " for $49.99 charged on 02.14.2020. I do not recognize this charge as a valid charge. I did not purchase anything from Google. Please respond back to me at my email: [protected]@yahoo.com. I am requesting a refund as soon as possible. Please let me know if I need to go through my bank as well to get this resolved. Please email me at my email to keep me updated.
pos w/d sv google*mah g.co helppa atp #us 001414876652
My bank account was charged with 514.58 pesos. I didnt subscribe to anything so why am I getting charges? That is all the info I have about where the money went. I'm not even sure for how long have this thing been going on. It is really maddening. Please contact me asap. The latest record of transaction was at january 14, 2020. Im not sure if I was leeched out from times earlier than that day. Please resolve, I need that money, im still student. Thank you
unauthorised withdrawal.
Someone used my info to buy stuff. Your wise people told me it was my fault. That there was no way to find out what was bought or where it went. Hard to believe. I supposedly bought whatever this is. Are I got was your fault. No one wants to answer my questions. Why? When the phone rep hung up on me. I was frustrated but didn't tell or cuss. Just some answers. Is that hard? Your worth billions and me on disability have to eat 111.55. Love to be treated like I don't matter.
I have requested on two occasions that I require access to my deceased childs account.
On the 2nd January 2020, my son Ruan Booyens unfortunately took his life, it was sudden and unexpected. We believe that his email account contains critical information relating to why he may have taken his life.
Ruan and i corresponded regularly to and from his account. Your assistance in this matter will be highly appreciated.
Ruan Booyens email [protected]@gmail.com
On both occasions i have submitted the death certificate and i have had no response. Please could you assist urgently, i am his Father. I require very important information that may be in mails that were sent to and from this account.
pixel 3
When the 10 upgrade was installed, my PIxel 3, purchased November 22, 2019, lost many functions, including data, internet, notification sounds, screen notification, home screen button, and more.
I was offered a refurbished replacement only for a phone I just purchased new. This is unacceptable.
I was told I could get a new phone if I sent this one in - and you determined there was a problem. You already know there is a problem! You have over a year of these documented.
The problem is, I only have one phone. This is not possible. Looks good on paper, Google, but it is a non-option for us run of the mill people, which are the vast majority of your customers.
You cannot make this right with a refurbished phone. It will NOT have the life in it that a new phone has. You know it and so do I.
So do the right thing and send me a new phone.
Krista Bahre
3515 SE 3rd AVe
Cape Coral FL 33904
[protected]
[protected]@yahoo.com
recaptcha 'false negatives' and often irritatingly slow
Recaptcha is too difficult to use and is often prone to false negatives.
The worst are the "slow fade-in fade-out" types. Nearly always, they fail and force me to re-try.
Today, when trying to use a web site that uses a lot of captchas to filter out spam, I was temporarily blocked because (supposedly) my computer was using "automated posting" or something similarly wrong. I assure you, it is not.
If in a sequence of 5 or 6 "next" presses, I acidentally miss something, why is it that I have to go all the way to the end to get the "failure" message?
Why is it that the things i'm supposed to see in those pictures are too small to read on my screen? Why is there no zoomin feature?
Are you trying to irritate people instead of just filtering out the bots?
Fix your service! It is *worse* than merely *irritating* and has gotten really bad in the last couple of months.
Google play Ap. G. Co/Helppay # GB
Dear sir or madam I seem 2 be getting charged 4.99 from Google pay but I never authorised this transactions it keeps showing up google play Ap. G. Co/Helppay # gb I know I use my card with helppay but I have had nothing 2 say it was going 2 be charging me 4.99 month my email address is [protected]@gmail.com and 2 check any unusual activities my account details r my sort code is 11 03 18 and my account number is [protected] and my security code is 907
Many thanks
Mr P Mason
june 2023 Denmark. Seems there is still problems with those who takes money from our Google Account via this transaktion on my bankaccount. I have never ordered the app HelpPay
Forretning: GOOGLE
Øvrig info: Google Play Ap
: g.co/HelpPayÆ
How the use the Danish letter Æ?
That exact one looks to me to be Disney plus subscription.. at least it is on mine, says that exact description "Google play Ap. G. Co/Helppay # GB" on my bank withdrawal, and looked up on the budget and history under google play stores subscription and payments in your profile..
Dunno if this helps narrow things down?
I'm being charged $9.65 for something called Google helppay?
I have had an unauthorised 22.95€ taken from my account. What makes this worse is that I have a Huawei phone which cannot use Google due to legal concerns over the Chinese manufacturer. This must be a scam.
I was aware my son was using his grandmother's card on the Xbox and PS4 and was maybe doing more than he was reporting back to us. Luckily Epic games only lets you gift a total of 5 gifts to Give people every 24hr cycle. We weren't too concerned until the bills came. I got the mail and I opened it up curiously to see what damage he had done, being it wasn't my mail, shhhh. As I began to read and scroll my eyes to the bottom of the page, I almost went into cardiac arrest at the sight of the statements. I couldn't breath more less tell granny dearest that her beloved grandson made 104 transactions in all of a 24 hours day. I was scared and confused I decided to hide the bank statement until I could figure out what to say, on the plus side she hadnt noticed anything yet so I had a little time to try and fix what I could. A month went by and another statement had made it to the mailbox, I was feeling [censored]ty but I opened the mail anyway hoping and expecting to see some sort of info that would lift the monkey from my back, but I was in utter shock to find another 4 pages of unauthorized charges made on the account. This continued from March until September, whenever granny finally checked her account she was alarmed to discover in two days she was missing $800-$900 from the prior day when she had only made a $60 withdrawal. At that moment she contacted Chase bank to address the missing funds with a bank representative. I didn't know until now that Google was the blame. I thought my son was the bandit managing to buy and spend over $9,000 in vbucks and manage to hide it for so long. She got her money back, some of it at least, leaving kid in a state of shock, beings that now he doesn't have access to his account on Sony bc they permanently locked the account. The Xbox was mine account, it wasn't blocked by microsoft only stripped of some of the items purchased. The Fortnite account my son lost access to still has close to 5,000 in locker items. Held up for a ransom Sony blamed my son not Google or Microsoft for the numerous unauthorized charges and 2 years later, still locked and blocked. All the games purchased before the [censored]ery, were bought and paid for yet Sony restricts the account to this day. Knowing now it wasn't even my son doing the [censored]ing this was a 3rd party [censored] up and overall it robbed us if what we paid for and now we're still in the dust. I posted the [censored]ery so you guys reading can see for yourself. Does anyone know how to go about resubmitting a request to unlock a Sony account when this type of [censored] occurs? Fyi, if u play Fortnite, make your epic account a full epic account that way you can still access your account and the property you paid for without the middle man meddling in your private business. Crazy thing is, it's all Microsoft and Google transactions, not playstation so where do these people get the ok to lock and ban accounts at their will without even touching base first? Crazy
Sir jai hind
Sir mere ac. Se 11july 2022 army public school ke ac. Me 15660 rs. fees diposit ki jo us ac me nahin gyi or mere ac. Se debit ho gyi aise pehle v hua tha or vapas aa gyi thi par ab ki bar nahin aayi plz sir karwaai karo mere vapas bhej do
Well be on the lookout for more, I hope not but it sure happen to me, 1 a year apart from the other. Thankfully my bank has my back because Google is hard to get anything from, even if it's mine anyway.
I was charged 59.99 for Google *Google play APG.CO/helppay #GB which I know nothing about
Ok so look out for more charges cause I just got took again from the same bs. Thank to my bank they are dealing with them because it's hard to get anything out of Google
I have no idea what Google Pinger location g.co #ca is I have no idea what it is or who it is but it has withdrawn $10.59 from my account I need that put back on my account ASAP because it's going to cause me problems with my balance I didn't sign up for anything I didn't buy anything I didn't download anything Google just took it off my account I need it refunded ASAP before I have to take it to legal representation
Just found out it’s a payment for Disney plus :)
I didn't get my money
map
You are following the postal map in placing my house. Your google map show's my house ( 182 ashaway rd, ashaway, RI, 02804) at the location of 139 ashaway rd, ashaway, ri, 02804, a vacant lot. Ins company has canceled ins twice now and tried to come and take pic's and had to call me to find it. My house is in the ashaway district, it is located in south hopkinton, between ashaway and bradford. I tried to edit it but it doesn't change. It still says my house is in bradford. Wrong town, wrong district, wrong fire dept, wrong police. Those dept do not respond to 911 call. Bradford post office doesn't deliver mail to my house, ashaway post office doesn't deliver mail to my house. I told them to put me correctly or [censored] yourself and return it to sender. So, I get no mail now, big deal who cares. Fix it please so people can find my house. Thank you
inappropriate content
yesterday when i was watching a movie online i am getting many unappropriate videos s some rubbish vulgar videos how many i closed the tabs but still kept coming i got exhausted and quit the movie and started listening songs in youtube then the adds kept coming and some nudes of girls also came saying indan webcam and as iam adult i somehow got rid of it but what will happen if kids see those type of rubbish pics i want to get the problem solved
date of incident -14/1/2020
Overview of Google complaint handling
-
Google Contacts
-
Google phone numbers+1 (650) 330-0100+1 (650) 330-0100Click up if you have successfully reached Google by calling +1 (650) 330-0100 phone number 0 0 users reported that they have successfully reached Google by calling +1 (650) 330-0100 phone number Click down if you have unsuccessfully reached Google by calling +1 (650) 330-0100 phone number 0 0 users reported that they have UNsuccessfully reached Google by calling +1 (650) 330-0100 phone number+1 (650) 623-4000+1 (650) 623-4000Click up if you have successfully reached Google by calling +1 (650) 623-4000 phone number 0 0 users reported that they have successfully reached Google by calling +1 (650) 623-4000 phone number Click down if you have unsuccessfully reached Google by calling +1 (650) 623-4000 phone number 0 0 users reported that they have UNsuccessfully reached Google by calling +1 (650) 623-4000 phone number+1 (650) 490-4916+1 (650) 490-4916Click up if you have successfully reached Google by calling +1 (650) 490-4916 phone number 1 1 users reported that they have successfully reached Google by calling +1 (650) 490-4916 phone number Click down if you have unsuccessfully reached Google by calling +1 (650) 490-4916 phone number 2 2 users reported that they have UNsuccessfully reached Google by calling +1 (650) 490-4916 phone number+1 (650) 253-0000+1 (650) 253-0000Click up if you have successfully reached Google by calling +1 (650) 253-0000 phone number 0 0 users reported that they have successfully reached Google by calling +1 (650) 253-0000 phone number Click down if you have unsuccessfully reached Google by calling +1 (650) 253-0000 phone number 0 0 users reported that they have UNsuccessfully reached Google by calling +1 (650) 253-0000 phone number+1 (941) 607-0688+1 (941) 607-0688Click up if you have successfully reached Google by calling +1 (941) 607-0688 phone number 0 0 users reported that they have successfully reached Google by calling +1 (941) 607-0688 phone number Click down if you have unsuccessfully reached Google by calling +1 (941) 607-0688 phone number 0 0 users reported that they have UNsuccessfully reached Google by calling +1 (941) 607-0688 phone number
-
Google address1600 Amphitheatre Pkwy, Mountain View, California, 94043-1351, United States
-
Google social media
-
Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all Google contacts
Most discussed Google complaints
Chromebook keeps turning off, even when the software is updatedRecent comments about Google company
Defamation post on google
Chaturbate
404 reviews
Yahoo!
1516 reviews
ModelRailwayLayoutsPlans.com
1 review
Gratis Produkte Testen
1 review
ForeBlog
1 review
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.