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Google Complaints 1500

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9:21 pm EST
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Google all google rip-offs

I signed up with my debit card on the above site for a trial for 7 days, they would not answer the 3 telephone numbers they listed to cancel the trial. The trial cost $1.00, but if not cancelled before the 7 day trial was up they can charge anywhere from$11.95 to $29.95 according to the going price for that months subscription. You also are charged a few days later for 2 other subscriptions on ID theft and credit card scams which you never receive anything. They are the scam artists and need to refund all our money along with a $25.00 overdraft fee my bank charged me because they overdrafted my account. This needs to stop. These charges were not authorized by me, but that doesn't seems to matter. Maybe if we can show the original google and the FBI Internet Fraud Team how many of us have fallen to this scam, we can get something done to stop this. By the way the FBI INternet Fraud Team has a website you can make a complaint. I advise all of you to do this. Thanks, Sharon Rogers

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Laura
Quartz Hill, US
Dec 19, 2008 6:47 pm EST

I, too, fell for this scam. After submitting my credit card information, I realized I'd made a mistake and tried to call the phone numbers listed [protected] for Earn Google Cash - [protected] for Fraud Protection - and [protected] for Identity Security) to cancel before the "trial period" ends, but can not get through to any of them. I get put on hold for approximately 30 seconds and then the phone disconnects. I called my credit card company immediately and they said there's nothing they can do until the charges actually post. I'm absolutely sickened by this!

By the way, the charges after the so-called trial period are $29.95 for EGC, 4.95 for FP and 9.95 for IS. I feel so completely stupid!

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ITS A SCAM!!!!
North Bend, US
Dec 08, 2008 12:34 pm EST

I also fell for this scam, Its been fourteen days and no product, now I cant find anyone to cancel. WATCH OUT ITS A SCAM!

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Sam
, US
Dec 12, 2008 6:07 am EST

I do not want to get charged for earncashfastwithgoogle.com, fraudprotectionresources.com and preventmyidtheft.com. I've spent a dollar for earncashfastwithgoogle, and dont want to do that along with that came the other two. If i don't cancel it will cost like 50 a montth and I don't have that kind of money. Every phone number I got on the email that was sent for the confirmation lead me to their site with no way to contact anyone. This is rediculous!

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Joyce
Brisol, US
Dec 11, 2008 8:33 pm EST

I have three unauthorized charges on my Chase account. I clicked on some information to find out about a company, and now I have been charged. Help

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Shirley Bennett
Rogers, US
Jan 05, 2009 8:23 pm EST

Nothing received as promised. Contacted Google to cancel free 7 day trial. But could find no to contact and cancel Froud Protection Resources or Prevent My ID Theft. No login availability to either of them.
I want to cancel all three and not have anything taken of my account.

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Malissa
,
Apr 20, 2009 7:49 pm EDT

I agreed to a free-trial kit of S&H 2.00 and I was charged for Fraud Protection Resources and Identity Theft Protection at $29.95 for which I did not agree. I am trying to get the charges reversed but unable to. What do I do now?

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earncashfastwithgoogle
, NZ
Mar 08, 2009 6:34 pm EDT

I registered with this site and paid my fee and now I can't log in to the site. (WHAT A RIP OFF)
I have tried all types of ways to log in and have failed. I have tried to e-mail them for help and had NO reply
WHAT A RIP OFF

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Melvin Garfield
Napa, US
Dec 29, 2008 12:48 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Dear Sirs
iwas charged more than one dollar yhat I did not sign up for. Please cancell me from any blanks you have me signed up for Thanks
Melvin Garfield
pobox6634
Napa CA. 94581

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Carlos F. Cerball
,
Nov 24, 2008 5:14 pm EST

Presumably I ordered a kit for this business for $1.00 and then they gave a website to order or download books and they will charge me more money.
I do not agree with that and I want to cancel everything. I do not want anything to do with this website. Thank you,
Carlos F Cerball

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Josh Powers
Hiltons, US
Jan 17, 2009 10:06 pm EST

I have to fallen to this scam (EarnCashFastWithGoogle.com). I bank at two banks. One with bank of America and the other Eastman Credit Union. I typed in on their website or whatever my Bank of America debit-credit card. I plan on closing my account with bank of America before the 7-day trial is up. If there is anyone out there that could give me advise on this idea of mine it would be helpful. Is my plan a good idea or a bad one, or should I do something totally different. God Bless all those who have fell for this scam, I wish you all the best of luck and if I could help anyone in anyway please let me know.

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10:30 am EST
Resolved
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Google unauthorized cc debit - fraud

I am writing to express my complete dissatisfaction and disgust with GoogleTree.

On 12/04/2008, I subscribed for a free trial kit for GoogleTree.com. They charged my credit card for $3.88 for a starter kit, but for my surprise I never received neither the username / password to access their website for the supposedly "free trial period" neither the starter kit via mail.

So, I thought a problem had occurred and the account had been cancelled out. For my surprise (again), my credit card was charged an additional $72.21 on 12/11/08!

I was shocked!

I called the company, and as expected they said that I should've called in 24 HOURS to complain that I had not received my username / password. Otherwise, they understood I wanted to proceed and they had the right to charge the monthly fee.

A monthly fee for what!?!? Something that never came! Also, how could I know this since I never got anything? And "surprisingly", they said they could not refund the additional $72.21 charge.

I googled them and there are many complaints about this company. They are a toooootal scam! Please stay away from this company!

Sayuri

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gotscammed!
Boca Raton, US
Jan 07, 2009 1:17 pm EST

I ordered a CD to check out the money making opportunities for stay at home Mom's and agreed to pay for shipping of this CD for $3.88. I still have not received the CD to introduce the program and also was charged an additional $72.21 without my knowledge. The man who answered the phone [protected] said that in the terms and agreements is a hidden fee for a membership to join along with that CD and it is non refundable and there are no supervisors or people in charge to file a complaint with. He absolutely refused to refund and he cancled my membership but I don't trust him so I am closing my bank account. The Bank of America account I have refused to cancle the pending amount not processed. They are letting him steal from me and said I'll have to complain to the bank after he's got the money. UNBELIEVABLE... BANK OF AMERICA!

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Melissa
Macomb, US
Dec 09, 2008 6:36 pm EST

I was solicited by email for a free trial for the price of shipping and handleing charges only. I still have yet to recieve any material but was debited $72.21 from my acct. Without my knowledge. Was told it would not be returned.

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SUNNYBR0OK
, US
Jan 27, 2009 5:26 am EST

I WAS CHARGED $72. FROM THIS WEBSITE AND AM VERY VERY VERY ANGRY. NEVER GOT THAT ### PACKET THEY WERE TALKING ABOUT FOR $3.88. I WILL GET MY MONEY BACK YOU SCAMMING ###

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Jane
Virginia Beach, US
Feb 21, 2009 6:23 am EST

I also like everybody else did sign up for free trial, and authorized 3.88, and then a day later got a phonecall from them they wanted to give me a free gift I told them no and that I wanted the guy to cancel it. And today in my statement I noticed they have try to take out 72.21 and I do not have the amount of money so it will be an NSF and then the bank will charge me money. Since it is Saturday today I can not get hold of them, but trust me I will get hold of them on monday.
I am so mad, and I am so tired of all this scams going on, you can not do anything without it gets taken advantage of and they rip you off.

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louella burns
Huntington, US
Feb 12, 2009 10:36 am EST

I SIGNED UP FOR THE $3.88 ON LINE KIT BUT I DID NOT AUTORIZE THE $72.21 THAT YOU TOOK OUT OF MY ACCOUNT AND I WANT IT PUT BACK IN MY ACCOUNT BEFORE MONDAY MORNING OR I WILL SEE MY LAWYER THAT DATE WILL BE 2/16/2009 I HAVE READ SOME OF THE COMPLAINTS ABOUT YOUR SCAM BUT IT WAS TO LATE TO SAVE ME FROM GETTING TOOK BY YOU IM CANCELING YOU AT THE BANK YOU WILL BE ABLE TO REFUND MY MONEY BUT WONT BE ABLE TO WITHDRAW ANY MORE THANK YOU
LOUELLA BURNS

louella.burns@comcast.net

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DannyDog
Austin, US
Jan 22, 2009 10:44 am EST

I found this 'company' on Facebook and foolishly signed up for a trial info package that was to be delivered in 7-10 business days. I was charged $71.00 after not cancelling within 5 business days. I was not aware of the $71.00 charge - it was not mentioned when I signed up for the $3-5 trial package (I can't remember the amount and of course the site has disappeared). I never received the trial package. I was told I could use the 'website' during the 'trial period'. I browsed the site and there was little or nothing there. Absolutely useless. I called 'customer service' and of course they put me off and would not refund my $71.00.
Of course, there was no physical location to complain to or I'd file a suit with a Department of Consumer Affairs or the Attorney Generals Office in whichever state they reside in. More internet theft. I'm very disappointed in Facebook for letting thieves like GoogleTree advertise on their site. BUYER BEWARE!

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Vivian Shaw, Jr
Oak Park, US
Apr 23, 2009 7:41 pm EDT

I have had several charges automatically deducted from my checking account by googletree. I have not authorized your company to do anything on my behalf. These deductions are cause overdraft charges in my checking account. Please contact me by calling 3130.254.2175 as to make restitution.
Thank you. If I do not hear from you within the next 24 hours, my next step is to contact my attorney.
Thank you in advance

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Michelle Portwood
Schertz, US
Dec 31, 2008 12:12 pm EST

I authorized Googletree to withdrawl $3.88 from my account and today I looked and there was a withdrawl for $72.21. When I called the number that I found next to the authorized transaction [protected]) I spoke to Nicole. She informed me that I have checked a box that stated I agree to the terms and conditions of this agreement, which states that if after the 7 day trail I did not cancel I would be charged $72.21. It is impossible to cancel something that you did not receive nor do you have a number to call and cancel the item. When I asked to speak with a supervisor she informed me there were no supervisors. I work in a call center and happen to know that there are always supervisors. This is fraudulant and a scam. I want my money back from Googletree.

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John Quinlan
rancho cucamonga, US
May 04, 2009 7:08 pm EDT

My husband mistakingly signed up for googletree. They charged us $3.88 for shipping and handling. We were to have a 14 day free trial. We did receive the CD package they sent, but because of its packaging, didn't realize what it was and trashed it as junk mail. When we called to tell them we didn't receive it and wanted to cancel because they charged my checking account $72.21, they informed us that they would send another CD and give us 6 months free on the website. But they could not refund our money. I asked to talk to a manger and was told that one was not available and they would tell me the same thing. This place is a total scam. It's not the first one we have been fooled by, but it will be the last!

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Steve Dudley
, US
Jul 09, 2009 1:20 pm EDT

I've been trying to chase them down since February, actually got someone on the phone and got them to agree to refund one month ($72.21), but didn't get the refund and now they're gone.

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7:11 am EST
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Google no phone number to cancel

i go this goggle kit and ther was no number to cancel now they charged my checking account 49.95 and don't want this service cause it is a rip off it is a scam

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KVC
, US
Mar 30, 2010 1:04 pm EDT

I agree with your comments. After trying to reach coustmer service for several times finally I was able to reach through one number and succesfully canceled the account. So thought of sharing with all the victims of Google cash. Number is [protected]. After calling them don't tell intially that you called to cancel. First u say that i called for assistance for web hosting waht ever...then once they were logged into your account then ask them to cancel your account. it worked for me that way. first time I called asked to cancel but they said that they couln't open my account. So I tricked them this way. All the best

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Nikki Indianapolis
Indianapolis, US
Mar 09, 2009 11:56 am EDT

I was just able to cancel this product. The number to cancel this kit is the following - [protected]. The number is written in very small text at the bottom of the email. The gentlemen that I spoke with informed me that you have a 7 day trial period after you order the CD before you account is charged extra fees.

I has to contact this company because I also didn't receive my google kit as promised. If you have order this kit CANCEL THIS RIGHT AWAY.

Nikki,
Indianapolis

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maria
20 king st, AU
Jan 22, 2009 5:09 pm EST

who can i call?

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maria
20 king st, AU
Jan 22, 2009 5:09 pm EST

this is happening to me too, how do i stop it

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5:47 pm EST
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Google accepted trial [protected]@2.17 fee/cannot reach phone # provided to cancel

on 11-28-08 while reviewing general inbox on e-mail address (my personal home pc), I responded to an offer for earning money from home while also checking online listings forpurchasing an automobile. After filling out first response info for a 10 day free trial, a response stated that there was an error on the information submitted and to please continue on the following format. I did so, and was requested to accept the offer for a total of $2.17 rather than the 1.96 originally stated. I accepted. Never received anything (CD, e-mail, or otherwise) and attempted yesterday on 12-08-08 to contact the # provided within the offer: [protected] to cancel out this transaction &/or further charges to my bank card. The phone number as stated above was strictly an automated message that due to their "extremely low prices & high call volumes" that all communication must be thru e-mail to the four listedwww.services etc. etc. etc. I just want to be cancelled out of whatever this B>>>>>>>>>>>>>>>S>>>>>>>>>>>is! So...now what do I do? Thank you Carrissa S Smith E-mail add: [protected]@netzero.com

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Mary Sandberg
Mora, US
Apr 22, 2009 5:50 pm EDT

I also was charged 2.17 for shipping and then later charged 69.95 for the cd for google cash and did't autherize for the charge to be taken out of my account and don't know who to get ahold of to put a stop to this.

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margaret maxon
littleton, US
Mar 22, 2009 6:11 pm EDT

I also was missed conceived just by the ggolgle name I thought iwould try several of these google working at home money systems, all of which offered there systems for free all i had to do was pay the s&h fees, only one actually charged my acoount for the mentioned s&h fee but then also charged my account for the full fee of $71.34 this was make google cash all of the other systems just charged my account the full fees which are google treasures which i had never heard of and then the others where google success kit who charged my account$30.54 and then there was google money tree which im not sure what they charged my account for on all of these i did not approve any of the extra charges other than the s&h fees and have not been able to contact any body on any of them at this point im not sure of what to do iam closing my bank account to make sure there will be no further charges and am considering on contacting an atterney to file a class action suit against all of google scams

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hawkeyemarine
, US
Feb 26, 2009 2:07 pm EST

same problem number on statment is not for make google cash

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Gordon Hawthorne
Covington, US
Dec 17, 2008 4:56 pm EST

Was this deal a Lie?

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Gordon Hawthorne
Covington, US
Dec 17, 2008 4:53 pm EST

I Agreed to a home based business, and ws told I would get a conformation email with access to a database to start making money now, on a 7 day trial. After 7 days he would take $35.00 out of my account, then $75.00 per month until I cancel.

I have recieved no email and can not get past his machine. Do I have to close my account?

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CAMEY HANSON
Beloit, US
Dec 11, 2008 9:00 am EST

I AM ALSO HAVING THE SAME PROBLEM EXCEPT I NEVER ORDERED ANYTHING AND HAVE NO CLUE HOW TO CANCEL IT*

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1:07 pm EST
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Google not authorized 2 charges

I have just re.ceived a copy of my bank statement and there are 2 charges on it for
Google Success Kit in the amounts of
$1.oo and
$11.95

I have not authorized either of these charges and when I call them, all I get is a recorded
statement indicating that I need to go to:
quickcashsupport.com I have tried to that and have not had any success.

PLEASE ADVISE

Dianne M. Porter
[protected]@yahoo.com

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ctwang64
, TW
Apr 24, 2009 4:43 am EDT

I think the on-line chat room is the cheapest & less time consuming way to cancel the membership.
For those who are not in US this is the best way.

Google should come out and do something about it. People falls in the scams because of Google.
Hope my experience help...

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ctwang64
, TW
Apr 24, 2009 4:31 am EDT

I am from Taiwan. I joined and got charged at east twice of " $29.95 + $4.95 + $1.00 + $9.95"
It is not $1.00 only...My God!

I canceled the membership through on-line chat room provided
http://www.quickcashsupport.com/

The only thing now is I can't get those charges refund cince those toll-free phone nos are not free for me.
Considering the possible internation phone fees against those charges, I might have to let them go...
:S

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nikki gee
Worksop, GB
Apr 21, 2009 11:02 am EDT

have managed to cancel google success kit, fraud protection and identity security on the following numbers

google s.kit 001 [protected]
fraud 001 [protected]
identity 001 [protected]

hope these are of use to everyone else.

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Birdi
melbourne, AU
Apr 01, 2009 6:45 am EDT

hi am Rakesh from Melbourne, there is deduction from my account around 100$ AUD and i did't even authorised them coz they said they gonna deducted only $1 and they deducting dollars every month.
plz tell me wht to do any suggestions?

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AriesKiwi
, NZ
Mar 27, 2009 9:34 pm EDT

I signed up for this kit as well thinking that $1.00 for a trial to make more money sounded good. What a bad idea. I have since been charged $73.00 NZ dollars for somehing I have never received. I cancelled my bank account and got a new one but they somehow got access to that money as well so have now taken fees out for Identity Security (whatever that is). I live iN New Zealand so have to set my alarm for crazy hours of the morning to ring America to try and cancel as you can't do it by email. The lady I spoke to couldnt find any record of me in the system so now I wonder who is taking my money when it clearly says "Google Success Kit 22" on my statements...

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cyril
, GB
Mar 12, 2009 9:32 pm EDT

Its beeen all through the world now. i too got extra charges n my credit card statement of $40.00 which was not at all authorised.
look out for google customer care..

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Peter
Melbourne, AU
Mar 12, 2009 8:33 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

23 Feb 2009 DEBIT CARD CURRENCY CONVERSION FEE FRAUDPROTECTION [protected] CYPUSD 0.08

23 Feb 2009 DEBIT CARD PURCHASE FRAUDPROTECTION [protected] CYP USD 4.95 7.93
16 Feb 2009 DEBIT CARD CURRENCY CONVERSION FEE GOOGLESUCCESSKIT [protected] CYPUSD 0.45

16 Feb 2009 DEBIT CARD PURCHASE GOOGLESUCCESSKIT [protected] CYP USD 29.95 46.53

I have been charged all this. I will try to contact my Bank to have this charges reversed. Pity I trust Google. Why the scamers are authorised to use GOOGLE graphics? Obviusly I didn't received anuthing in return for my money.

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jacnat
Melbourne, AU
Mar 11, 2009 3:48 pm EDT

These two numbers for cancellation are Identity security [protected]) & fraud protection [protected]). Tell them there was no authorisation for this to your credit card and they will cancel. Don't expect a refund, won't happen! I've just called and cancelled. Good Luck.

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Chan
Chicago, US
Mar 03, 2009 10:28 pm EST

Well I did order a grant kit which said shipping is 1.00 it's been 2 and half week I didn't get crap I didn't trust it so I gave them a debit card which had like 10.00 but I don't use it anyway but I think it's scam

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Deedee1305
Mississauga, CA
Feb 27, 2009 2:46 pm EST

If only we could warn EVERYONE about this. I ended up with $195.80 of several different charges on my credit card in the past month without authorizing any of them except one for $3.88. Total scam artists. I called [protected] to ask where my "Google Kit" was and she couldn't answer me. I told her to start looking for another job because her pay was coming from fraudulent activity. Associated names - Google Success Kit, Internet Initiative, GooglePro... all ripoffs. Charges came up with these names along with, "fraud protection" charges, Identity Security charges... ###. I had to dispute the charges with my credit card - Visa, cancel my card and I'm trying to contact Google to inform them that there are companies using there name fraudulently. Not having luck contacting them though. I'll send an e-mail later once the steam blows off.
Any further info or comments as to how these people can be reported, would be greatly appreciated. Good luck to you all... DD

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Google money being deducted from my credit card

HI, Ian smith here. I took the $1 google success kit and see now that money is being deducted from my credit card to which I did not aggree.
What and where do I go to sort it out
Please help

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scorpio1176
Oregon, US
May 14, 2009 12:29 pm EDT

Just letting everyone here know that if u do read the fine print when u order there are 3 things u have to cancel...2 identity theft
'"trials" #'s r as follows [protected] and the other is
[protected] these r trials that u also signed up for, unless u read the fine print u are not aware of them...PLEASE call and cancel them also...they charge more for both each month
Just a quick FYI
Debbie E

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Charles O.
, CA
Mar 31, 2009 8:51 pm EDT

If a company offers you a free trial, it is not free if they need your credit card number. The $1 dollar sounds good, but it is really just a way of buying your credit card number. Once you give it to them, they will commence billing you. Usually you can't reach them by phone or email to cancel. However, cancelling with them is what you must do. DO NOT GIVE OUT YOUR CREDIT CARD NUMBER TO ANYONE, UNLESS YOU KNOW EXACTLY WHO YOU ARE DEALING WITH. If you have exhausted your efforts to contact and cancel with the so called merchant, then contact your cc company. Write down dates when calls were made and who you spoke to. Also keep copies of any emails, either from you to them or vice versa.
Remember, there is no such thing as a free trial of anything. They (whatever company or merchant) will always ask for your cc number. Usually they say it is just to bill the shipping and handling, or whatever. Another precaution, always read all of the disclosure provided very carefully. You may have to read between the lines to see that they are actually saying they are going to bill you or sign you up. For example one vitamin pill provider for weight loss, says "if you get the free trial of A, we are also going to give you a free trial of B and C as well." What that means is that "we are also going to be billing you for two other products as well." You end up having 3 monthly charges on your cc, and B and C show up as separate merchants, with separate phone numbers. You cannot cancel B and C, by getting in touch with A. You have to call each one individually, and often they are impossible to reach. Any time you are not able to make contact with a merchant you gave your cc number to, especially if it is a "free trial" from the internet or TV, contact your cc company. They can usually advise or assist you.

Charles O.

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Keith
Tusket, CA
Feb 23, 2009 3:33 pm EST

Lesson Learned! There is no way to Make Easy Money. Unless you can scam people out of their CC number and make false billings.
I called the number provided by Erica (Thanks because that was not the same number I had on my CC statement which, btw, only gave a recording and then hung up on me!) talked to Jamaica, the person not the place. Insisted that they remove "ALL" charges from my CC and not be billed any further otherwise I would have to be forced to do a "Charge-back" to their company which is "Very Expensive" for them. He went to his supervisor and after a minute or two was assured that it would be refunded in full. We'll see after a week if they have indeed done this. If not, the RCMP and whoever we have to contact in the USA will be advised of this fraud. Facebook will also be advised of this fraudulent advertising or at least of the abuse this company is dishing out to the unsuspecting public.
Moral of the story. No easy money and be firm when you ask for a refund. Be civil but be firm. Swearing will get you nowhere fast. I know this because I have been on the other end of a customer support line and abusive language doesn't help the situation.

Note re chargeback:
Link below.

Best of luck to us all in this fiasco.

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cjdaniels
Madison, US
Jan 24, 2009 1:15 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I just checked my card, and found they did the same thing on the 21st. Thought this might be different but this is not the first time I've had to deal with something like this. The previous time was for information on applying for grants. I had to call three times because they did not get the message the first call. The first one, according to them, was just a complaint of the charges, the second was to stop further charges and the third was to demand the refund. Make sure you get these on one call. They want to play games and think you are not watching your account.

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nathan
Toronto, CA
Jan 23, 2009 6:44 pm EST

hi everyone,
i just called the number [protected] due to seeing a charge or 39.19 on my credit card. i was told by signing on it was a monthly subscription i signed on to...read the fine print i was told. and if i would not have called to have it canceled they would deduct this same amount every month!
I urge everyone to realize all internet gimmics are FRAUD or just plain old CRAP! do not give any company your credit card # please learn from all of us who have made this mistake!
i have submitted a clain to my credit card company and i guess i will see what happens.

nathan-toronto -canada

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davlin2
, US
Jan 23, 2009 2:54 pm EST

Exact same circumstance here. I will be calling that number right now. I am pissed!

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anjali
, US
Jan 23, 2009 2:45 pm EST

I can't beleive! I also took the kit for $1 and now after 2 weeks before getting the kit $30 from my credit card has been deductted!
-Anjali Singh

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Lani
Oroville, US
Jan 23, 2009 1:23 pm EST

This apparent rip-off company charged $29.95 to my account on January 22, 2009 without my authorization. I agreed to pay $1.00 for a look at this product and was informed that I would receive it by January 18th. This suspiciously looks to be now, a scam and I am not a happy camper.

Today, January 23, 2009, I called [protected] and spoke with “Marie” for a refund of to my account. Initially Marie insisted that she could only cancel future billings because this was ordered on January 11, 2009. I was told that this company is not mailing anymore, but instead using the format of email. However, I persisted in pointing out that since I was informed that the product was to arrive by 1/22/09, I am within the 7-day grace period of having the option to cancel. “Marie” acquiesced and assured me that this-and any further billings- are now canceled. The refund of $29.95 will take 5-7 business days for to post back to my account.

I certainly hope this will happen. If not, I will be writing here again!

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Erica
Brampton, CA
Jan 23, 2009 1:36 am EST

I'm paying 39.19 since I'm in Canada. And I haven't even received my kit yet! I'm planning to call their call centre, the number should be visible on your credit card statement. If you can't see it, it's: [protected], they are open from 6am - 7pm MT.

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Betty
, US
Dec 31, 2008 11:23 am EST

The same thing happened to me Smith! They have deducted $29.99 from my credit card and I'm really pissed off.

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Google unauthorized debit

Was sent a prospecting e-mail with a prominent logo at the bottom, Quadrant Media
with a Canadian address. This company sent a number of other spamming type offers
mu mistake was to have given a positive reply to something called the Google Success Kit.
I gave the Google Success Kit permission to withdraw $1 from my credit card & I was debited twice.
Now I see an unauthorized debit for $11.95 charged to my card.
I decided to opt out of the system which had a bundle of other companies to sell...Down at the
bottom was the place near the Quadrant Media logo where I could opt-out. I did so, but
noticed the e-mails from Quadrant Media kept coming, including another from the the Google success kit.
I did a search entering 'Quadrant Media' and it came up they are a known spamming outfit.
Since there are other identical complaints registered here - looks like we've been scammed (again ).
Time to block my credit card...

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LG123
Tomball, US
Dec 08, 2008 12:53 pm EST

I received a "work at home" ad by email for the Google Success Kit for $1.00, but I never received it. I noticed on my bank account that there is an unauthorized charge of $11.95. I do not have an address to contact them directly but the charge needs to be refunded to my account immediately. This was unauthorized! plus I do not want my credit card number floating around in their hands. I have contacted my bank and requested a refund and that no more charges from them be authorized. This is a total scam & needs to be stopped immediately!

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Sarah Oliver
Fairmont, US
Dec 12, 2008 10:47 am EST

I ordered a google money kit, from an e-mail I recieved. It said it was free, with $1 shipping charge. Now I have had a debit form my account for $11.95. That is a bunch of crap. I got ripped off by you.
I want my money back! I will report this to the Better business B.
Sarah Ogden!

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radicalrch
Channahon, US
Dec 21, 2008 7:42 am EST

same as everyone else obviously, paid a dollar for the kit, never got it and unauthorized debit of 11.95 deducted from my account, need it stopped and money refunded and never received product

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George Haydukke
Vallejo, US
May 04, 2009 12:49 pm EDT

opps, I found it, they were hiding it from me.

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George Haydukke
Vallejo, US
May 04, 2009 12:47 pm EDT

by the way how can you complain to the FTC? They are the US Federal Gov, and their complaint form does not include an option to pick Canada or other countries.

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George Haydukke
Vallejo, US
May 04, 2009 11:57 am EDT

Hi, I found this thread by doing a google search somewhat in desperation after receiving a very large number of spams from this Quadrant Media or Oakville Ontario Canada.
I can't get over this, here it is 2009 and we're STILL dealing with this stupid problem?
Apparently they keep doing it because they're making money.
Who in their right mind would sign up for something sent to them via spam?
You are causing the entire problem.
And I agree, these people deserve nothing but scorn and I'm going to do everything in my power to cause their company to have less business. I'd like to do more but they put you in prison for that.

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spamnightmare
Pulaski, US
Apr 23, 2009 3:06 pm EDT

Me again the Burlington Chamber of Commerce # is [protected] tell them to stop them!

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spamnightmare
Pulaski, US
Apr 23, 2009 2:37 pm EDT

I just finished my complaint at the FTC.gov website. Very easy. I thought you all mught need the company info if you wanted to file one also. Address 99 Bronte Rd Suite 703 Oakville Ontario L6L 3C4 #[protected]. I retrieved this info from the Burlington Canada Chamber of Commerce newsletter. Please anyone with this problems COMPLAIN to them and maybe it will stop.

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spamnightmare
Pulaski, US
Apr 23, 2009 2:18 pm EDT

Oh by the way the lady at the BBB said to contact the FTC.gov and complain that is my next step I will let you know how it goes.

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spamnightmare
Pulaski, US
Apr 23, 2009 2:16 pm EDT

I have found the President of Quadrant Media. His name is Ryan Geddes. He is in Burlington/Oakville Ontario, Canada I had tried fowarding my spam to him at ryan@quadrantmedia.com and customerservice@quadrantmedia.com. It did stop for a few days. But IT'S
BAAACCCKKKK! Maybe if we all do it he'll get the picture that his unsubscribe links should work. I also found out he has a Twitter account twitter.com/QuadrantMedia. And he makes fun of the fact that he got his first spam complaint on twitter " I guess the unsubscibe form isn't enough for some people" he says, well make it work DUMB A** and maybe we would think so. I don't have a twitter account but for those of you who do or want to maybe you could flood the man the way he does us with his unsolicited, trapped in spam hell e-mails. By the way there is another Ryan Geddes he works for Xbox so make sur you have the right one we don't want to bother innocent
bystanders!

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Google unauthorized $11.95 charge

I authorized the Google Success Kit for $1.00 . Since I hadnt had time to even check out the system during the trial . Not to mention never got the kit. Seems like they purposely mail anything way after the trial period and you get conned into paying out more money . Anyway I cancelled 2 days before the trial period ended and I still got charged. Gotta be so careful with what you agree to on the internet I have learn to take the time and read ALL the fine print!. Now i gotta call and get them to take this charge I did not agree to :(

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nicola
Leeds, GB
May 21, 2009 8:41 am EDT

i have had much the same kind of experiences with the so called "Googlesucesskit" I registered once for a pound and since then have had my bank account debited for numerous unautherised transactions. Please help as to how to get my money back. I have contacted my banks fraud department and am awaiting the outcome. I too feel that the website should be removed as it is very misleading and the debits to peoples accounts are fraudulant. Can anyone at google possibly do anything to help?

Nicola england

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traveler818
borrego springs, US
Mar 04, 2009 11:20 am EST
Verified customer This complaint was posted by a verified customer. Learn more

If this ripoff company is not associated with google, I have to wonder why google lets it continue. It sure opened my eyes. I'll be going with Yahoo from now on. Not that that helps any of you: I hope you all manage to get your money back.

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patricia booth
Culpeper, US
Feb 20, 2009 8:26 pm EST

I have written already now want to post my comment

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patricia booth
Culpeper, US
Feb 20, 2009 8:23 pm EST

I thought that i was being charged only a $1.00 for the googlesucesskit and was charged $29.95 and never received the cd so im writing because i want my money back so who can i contact to have the money returned to my bank the same way it was taken out they also said to look in your junk mail for your receipt and i never received that either its a shame for people to scam people like this were are trying to survive also and someone wants to do something like that you beleive your e-mails and then they keep sending information about working for google i would like to stop getting e-mails from google and have my money refunded and cancel this membership would like to know what i need to do to cancel this and get my refund back

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Paula McClendon
Glenpool, US
Feb 13, 2009 9:20 am EST

I am going to not only cancel my credit card but I am also getting the authorities involved immediately.

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mtnbuilder
Gunnison, US
Jan 09, 2009 1:09 pm EST

a too feel for this BS but some one here posted a phone number. I called it and had the charges removed from my card imediatly, with no hassle or argument they were very curtious. heres the number:
[protected]

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PC Killian-Reeder
Churchville, US
Jan 06, 2009 7:27 pm EST

I, too, fell for the scam. Thinking the name Google meant reputable, I figured I couldn't scammed. Not only did I NOT receive the kit and also get the $11.95 charge for the last 2 months but I get charged an additional $4.95/month for Fraud Protection! Now isn't that a Joke. I've tried the toll free # but get all operators are busy. I appreciate the suggestion of blocking my bank/visa card and having my bank issue a new one. I definitely will not be for any more of these gimmicks.

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JeffL
Port Charlotte, US
Dec 22, 2008 8:32 pm EST

I also called that number and spoke to someone from Google. They will be refunding me the $11.95 within 5-10 business days. Jeff L. Florida

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fettenberg
, AT
Dec 08, 2008 12:27 pm EST

I was able to reach one of their toll free numbers from Europe -google success kit was [protected] ( so I had to pay for this call) and had them cancel my credit card. Then I called a person I know at my bank and gave her a detailed history of the transactions. She asked me to forward her the original prospecting emils sent to me by google cash & the other one, government funds, etc. She asked me if I had in fact ask them to stop all further debits...I said I had & I warned her about the possibility of future attempts at debiting my account. So your bank respects your efforts to put a stop to scams. If you have no luck getting through to their operators, I do believe it 'saves time and trouble' to block your credit card & get the bank to issue a new one. Anyhow, my bank did that for me last summer when I was the victim of another internet rip-off.

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fettenberg
, AT
Dec 06, 2008 3:04 pm EST

The thing I'm responding to also debited $1.00 for Google Cash & $1.00 for Government Funded Grants. Then came an unauthorized - or so I rthought - debit
for $11.95. If you scroll down on their original promotional email, at the very bottom you'll see a bunch of active links, which includes 'Terms and Conditions'. Once you go there, you'll see a bunch of explanations listing when and for what they'll be debiting your credit card! If the '866' phone numbers there don't work, you've got to get your credit card blocked. The bank won't refund your money for these debits, but since you can direct them to this site & show them that others have been scammed, they should issue you a new card. What more can I say - I too am getting desperate to make more $ now. By the way, these sob's even put
in a disclaimer - right near the links at the bottom of the prospectus, near the terms and conditions - saying that they are not associated with GOOGLE ! What they did do is to conceal what you'd wind up being charged for, and are charged for quite some time unless you cancel their so-called services.7e8

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1:59 pm EST
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Google charges

I went onto the site and it stated that I qualified for a free starter kit. All of a sudden I see a charge on my debit card in the amount of $11.95. I want this back and to be removed from ANY AND ALL programs or plans you may have me set up in. I will be contacting my bank immediately to have this charge disputed.
Mary Disch

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mad as hell
Sun City, US
Dec 30, 2008 5:48 pm EST

I know I sound DUMB and I feel the same way. Earn Cash Fast With Google is a total ripoff. They say they will only bill you $1.00. But if you watch your credit card account its $5.00, $12.00, $10.00 & they just keep on charging.
The numbers they give you to cancel are never manned, or they direct you
to a website that has no opportunity for you to cancel. It is just a ripoff. You never receive the package that they are supposed to mail to you. With the economy in the shape it is in, people that scam you like this should be taken out and horse whipped.

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Fran McGrath
Mallala, AU
Feb 10, 2009 6:39 pm EST

I ordered The Google Cash Flow System for the discounted price of $1.00 (Australian). I gave the above mentioned company my credit card details with the knowledge that they were going to deduct $1.00 only on the 30/1/2009 (Order ID:[protected]). I was amazed to find that on the 10/2/2009 the above mentioned company accessed my credit account a second time and stole $45.92 without my authorization or knowlegde. I would sincerely like to get my money back and have no further dealings with this company. Are you able to help me?

Regards
Fran McGrath
(08)[protected]
djsecurity@bigpond.com

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Oneida Hess
Logan, US
Dec 12, 2008 10:09 am EST

I was supposed to receive a program called Earn Cash Fast With Google - cost: $1.00 a 7 day free trial. I never received anything and later when I received my credit card bill, there was a charge of the $1.00 and also a charge of $29.95 with the same identification as shown for the $1.00 charge. I have been ripped off and am requesting these charges be removed from my credit card. I have tried to phone these people and get a recording to go on line. That website could not be found.
I want those charges removed and would appreciate someone helping with this complaint.

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patti3487
Byron, US
Mar 22, 2009 10:26 am EDT

Authorized $1 for a kit, only received a few on line articles and have been fighting various charges on my bank account for three months! Even when you cancel and get a cancellation code, they continue to charge for the bogus services. The most ironic one is "identity theft" when they are truly the thieves. Don't fall for this scam. I have had bank fees for overdraft because of unauthorized charges and have to check my bank account constantly. I wish someone would start a class action suit against them - I'd be in!

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Rebecca Stabler
Dearborn Heights, US
Dec 31, 2008 10:02 am EST

Ordered $1.00 Earn Cash Fast with Google and they charged my account $1.00 for useless information. Scam. Will be notifying bank not to process other charges from this website scam. Google should get ahold of the scam company as they are destroying Google's good name.

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earn google not at all
Henderson, US
May 26, 2009 10:57 am EDT

I have called and tried since November to access this to make money. Web address does no work. How can you make money if the site won't open. what a scam.

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Ryan
Willesden, GB
May 12, 2009 5:16 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Order Confirmation
Date/Time:23/02/2009 03:13 AM Order ID:[protected]
I haven't received anything yet so. Do not charge my credit card processed by Earn Google Cash. Please cancel my order so that in future no charges are taken from my card...

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scott
Leeds, GB
Feb 11, 2009 2:58 am EST

i can not login, i did not recieve the pack as promised & i have been charged for the fraud protection & other pack having only signed up on 27/01/09.

cancel my subscription & refund my monies

rip off

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Julie
Woodland, US
Jan 26, 2009 10:38 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I just order this a couple hrs ago and I really want to cancel after reading all of this! I was already charged a dollar!

Order Confirmation
Thank you for you order!
Date/Time:26/01/2009 20:14 PM Order ID:[protected]

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John Fowler
Rockville, US
Jan 05, 2009 10:10 am EST

I was charge $1.00 but received no confirmation e-mail and the customer support numbers didn't work. After research it I realized that this company is a scam and I will received no product. Please cancel order placed on 1/5/09. I will also contact BBB about this.

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6:43 pm EST

Google criminal / fraud

I was charged for both the CD and shipping via a credit card - however, I never heard of the company in my life. Two seperate charges were fraudulantly charged to my credit card.

1) credit card reciept says company location is NV, they claim they "recently moved" and the location is now NY.
2) they claim to be "affiliated" with Google. I challenged them several times, and they kept on insisting that they're "affiliated" with Google.
3) they refused to provide any information as to how the supposed "order in question" was made...whether it was made via mail, telephone, or online. I was told, "We don't have to provide that information."
4) they were downright beligerent as to how they obtained my card number. I was told that they obtain numbers "through all different sorts of means", to which I responded, "There is only ONE way of obtaining the number that is legal. If I didn't give you the number, a crime has been commited." To which they replied, "Who knows?"

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Google cannot access membership login for past two days

please cancel order number [protected] dated12/2/08 as I cannot access the website, nor have I been told what future costs may be in the advertisement, [protected]@hotmail.com

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oh my goodness
whatever, US
Jul 07, 2009 3:54 am EDT

hey guys, how I can to cancel this ### ?
Can I just change my debit card number ?
Or, even my bank account number, also ?

They are taking my money out, and I did not even make a dime, with this ### program!
What I need is money, what I don't need is somebody come and take the few money that I have in my savings account! Oh ### ! google. Thank you google :

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thekansasvibe
, US
Apr 29, 2009 11:31 pm EDT

I continually receive Im's about the acaiburn have not been fooled only annoyed so I contacted Yahoo and the Im's continue, are they too connected, they also want to be of no help putting a stop the fraud almost promoting it! Twice I have contacted them, and was basically sent a form letter telling me to just let them annoy us. Here was their response to help stopping fraud...Ah SPAM, or in this case SPIM (SPAM+Instant Message), the junk mail of
the Internet. We are aware that this occasionaly occurs through Yahoo!
Instant Messenger as well. Unfortunately, just like SPAM in Email, your
best bet is to just close the window and forget about it.

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bad2derbone
Barrow-in-Furness, GB
Apr 15, 2009 4:31 am EDT

I have been ripped off but by the acaiburn company and guess what, yep you guessed it, same guy does that aswell, WARNING WARNING WARNING... DONT DO IT!... the guys address is, Vasilissis Freiderikis, 33 1st Floor P.C. 1066, Nicosia, Cyprus. If you contact your cc direct and tell them the situation they can send you a stoppage form and it will prevent anymore money comming out of you acc, spread the word people... steve_kaye23@hotmail.com

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hkwerb
, US
Apr 08, 2009 7:10 pm EDT

I stupidly signed up for www.EarnCashFromGrants.com and is the same scam! They also put in the tiny agreement writings that they also sign you up for Fraud Protection & Identity Security. I called to cancel and keep getting bad information & they keep charging me. The bank can't even dispute the charges! DONT SIGN UP!

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horsleyburn
, GB
Apr 02, 2009 4:04 pm EDT

i did sign up had my free trial over 2 months ago they have been taking the money out my bank ! has if you dont cancel you ment to be shipped 3 months worth they took the money for the shipment over a month ago but still not recived been trying to contact them now for over a week but no look... looks like i got to go and see a lawyer...
so please be careful has i have been done and dont want it to happen to other people has with the money has tight has it is this is all i need

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Chuck Turner
Sandy, US
Mar 24, 2009 10:43 am EDT

Scam Alert! Do a search for the address of the company behind earncashfastwithgoogle.com (they are at Vasilissis Freiderikis, 33 1st Floor P.C. 1066, Nicosia, Cyprus

Search for Vasilissis Freiderikis, 33 on Google and you will find that they also promote an Acai scam, Wu Yi Tea Weight Loss, an online casino, pharmaceuticals (vicodin buy xanax hydrocodone online pharmacy valium codeine ) and more:
http://www.google.com/search?q=Vasilissis+Freiderikis%2C+33&ie=utf-8&oe=utf-8&gl=us

All these have dozens of complaints about them.

As you can see by the contact us form at: http://www.earncashfastwithgoogle.com/contact.html
It's all the same people: Vasilissis Freiderikis, 33 1st Floor P.C. 1066, Nicosia, Cyprus

aka "Coast West Holdings Ltd"
http://www.google.com/search?q=%22CoastWest+Holdings+Ltd%22&hl=en&client=firefox-a&rls=org.mozilla:en-GB:official&hs=yOo&filter=0

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katherine corliss
, NZ
Mar 19, 2009 1:23 am EDT

Big Website Scammers - Lies - at www.earncashfastwithgoogle.com & GoogleSuccessKit.com & FraudProtectionResources.com & Fraudprotectionhelpdesk.com
No wonder some people don't trust website offers online you meet low life people who try to fool you like these people do at these online websites, Oh how money corrupts people today, shocking.

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nettie
, AU
Feb 04, 2009 6:52 pm EST

HI I JUST JOINT THEM TO BUT CANT GET INTO THE WEB SITE

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accountant4u
Beverly Hills, US
Jan 05, 2009 5:10 pm EST

Definitely not a trustworthy website. The first warning sign is that they have pictures of cars and vacations. read cusotmer reviews here http://www.reviewopedia.com/www.earncashfastwithgoogle.com.htm

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ammad wasti
, PK
Dec 25, 2008 2:19 pm EST

i was about to to give my cc info to earncashfastwithgoogle.com but i just start searching and found out they are liers i dont beleive that google such a big name is doing it i advised everyone to avoid these kinds of situations where its necessary to give ur cc info unless u know that the web is trusted.

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11:00 pm EST

Google no product

unauthorized funds taken from bank account, fake website, no customer support number, , need to get ahold of
company to get money back from this scam website.

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comet4321
Calgary, CA
May 26, 2009 8:26 am EDT

Is google cash a scam? Yes it definitely is, google cash scams have existed for some time. The google cash scam is the newest addition to a long list of scams and is appearing all over the internet. They go by several different names such as google cash scam, googlecash, google money tree scam, google kit scam, make money with google and the list continues. So I am sure a lot of you out there are wondering how to make money with google and if it is possible. Well the short answer to that is yes it is very possible, that is if you are devoted into to putting the time and effort in to make money with google.
Do not give a penny to programs offering to make you money with google not even shipping.

Visit http://www.google-cash-scam.com to learn how they scam, watch videos that expose their websites and learn the process to making money with google.

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sarah gray
Sydney, AU
Jan 23, 2009 1:17 am EST

Hi i have not received the starter kit and was charge $ 47.76 for nothing .I am very unhappy with this scam and will be contacting econsumer.gov to report this. I want to cancel all accounts with them. I think that google was a save name clearly is not. Sarah Gray from Australia.

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8:37 am EST

Google unwanted charge

I too was charged $1.00 for a Google Success Kit which I have yet to receive. Then I was charged $11.95 and have attempted to contact Google and was given the same information to contact "Quickcasssupport.com" in order to place a complaint. I was unable to reach anyone to lodge this complaint and would also like my $11.95 plus the $1.00 return to my checking account without haveing to put a stop pay or closing my account. I also received a deduction of $4.95 for "Fraud Protection" but was able to have a live chat and was told that the money would be returned to me with in a few days. I am also going to contact "Identy Theft Protection to make sure that they do not take any money out of my account.

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Charlotte Liebel
Ventura, US
Jan 29, 2009 9:13 pm EST

GoogleSuccessKit & Fraud Protection were not authorized to make charges to my credit card.

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Fredrick Oh
Los Angeles, US
Jan 26, 2009 3:41 pm EST

I was charged twice for $11.95 to my credit card that I did not want. I was supposed to be charged $1 for a kit (which I don't think worth a dollar) I've called and complaint. Got $11.95 credited but they won't credit other $11.95. I was never told that I need to cancel in 7days not to be charged. It's must have been written in a tiny letters. I want refund!

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Fredrick Oh
Los Angeles, US
Mar 02, 2009 12:12 pm EST

I have purchased google success kit for $1 but didn't know I will be charged $11.95 every month unless I cancel.
They also enrolled me to fraud protection service and identity security service that automatically take $9.95 & $4.95 from my checking account.

I've called to cancel and request refund, but they wouldn't refund.

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efrahim
London, GB
Jun 10, 2009 4:39 pm EDT

Google Success Kit robbed me of £29.96 british translates as 29.95 us d
efrahim

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mark
Manchester, GB
May 08, 2009 5:28 pm EDT

signed up for this, lucky enough to know early on this was a scam before too much taken from account - if from UNITED KINGDOM - these are the numbers for you to ring, didnt try to claim any back but did get them cancelled and got confirmation numbers --
fraud protection -[protected],
google success kit -- [protected],
identity fraud - [protected],
all 3 numbers need to be rang to cancel, you will be charged at international rate and they will act confused, would be better to ring late evening due to time difference. if you tell them you are from England they seem to respond quicker with your information.

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bali2002us
, IN
Apr 16, 2009 1:51 am EDT

i have paid three times of 29.95$ but i have no recive a kit so as soon as posible replay another i have go to court becouse many rupee to my credit card loss so plz repaly my id bali2002us@yahoo.com

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Royal
Chicago , US
Mar 26, 2009 9:20 am EDT

The google "success Kit" is pure [censored].. The charged me 1.00 USD Then 39.99 4.95 and 11.95 dollars all in a months time And I NEVER recieved that "DAMN kit... Im so pissed off ..im barely making it as ai and your taking from me ..look carefully at these ads some of these people are using the same stories as the others exactly the same ...Pure Bull Crap ... hope they get caught and jailed ###

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oreomaster
Calgary, CA
Mar 25, 2009 12:02 am EDT

Cancel your Credit card under the reason of fraud and get a new card then the payments will stop!
and tell the security department of your credit union that you did not autherise these payments and that you want your money back and in 98% of the cases you get reemburst!

Give it a try you cant lose much more then you did already! And with the canceling of your card they can not get to your money since if the do go after you, you claimed fraud and then they stop ask your credit union for the money not worth it for them!

Hope this helps you all out there!

I am in the same ### as you all are! but this way i got out once already just didnt learn from the first time hope next time I know better!

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yazmin
, GB
Mar 24, 2009 11:27 am EDT

i agree to all these complaints as i havent recieved my goggle success kit and have been charged for it and slo been charged for fraud and protection...
what is going on yo people are scam and a fraud whos making money from lieing and cheating.. and i hop that you people get caught soon for this as you are ripping people for money and making income for yourself...

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LaSonia Donald
, US
Mar 10, 2009 3:31 pm EDT

I to have been a victim of this fraud. However I did get this google success kit and fraud protection canceled off of my account. The number that I called is [protected], this is for google only. I was told by the young lady that the kits or CD's were on back order and they had sent everyone an e-mail concerning this. What they should have done was return everyone's money since they didn't have the product. I'm going to file a formal complaint with the BBB on this and try and get my money back. If you need to cancel your account with fraud protection the number is [protected]. Good luck everyone and I will be posting my results from the BBB and my lawyer concerning this.

ComplaintsBoard
J
4:45 pm EST

Google bank account payment

dear sirs
i signed up at the cost of $1.00 now i've been charged more ?i did not sign up for more money to be taken out of my account please cancel me in whatever plane you have me in. thank you john wright

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EARN CASH FAST WITH GOOGLE
Mistissini, CA
Apr 19, 2009 7:31 pm EDT

I am very angry with EarnCashFast with Google, they have used my credit card without my permission that ia 2 payments of 29.95us that is 38.83 cdn.All i wanted was the googlesuccess Kit for 1.00 us.Nothingwas explained to me that this Kit would sent to me via e-mail.I waited for this Kit and waited for this Kit to arrive by Mail, and nothing came so i gave up waiting for this Kit.When i recieved my VISA statment i didn t look at the charges because i knes i hadn t used my card, i paid my card without looking at the charges for a 2months, and then oneday i looked at my charges carefully and saw all kind chargese, g.FRAUDPROTECTION, IDENTITY SECURITY .i CALLED ALL THESE COMPANIES AND THEY ALL REFUSED TO REFUND ME .NOW I AM STUCK WITH ALL THESE CHARGES THAT IAM FORCED TO PAY.SO ALL YOU PEOPLE WHO WANT TO GET THIS KIT AT 1.oo be careful it might end up costing you HUNDREDS with no REFUNDS. SIGNED SUCKER.MY REAL USEDTO BE PETER!

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Adele
Lower Sackville, CA
Mar 28, 2009 8:25 pm EDT

I signed up on Febuary 9/09 and was promised an estimated time of arrival for risk-free trial kit Feb 16/09.
I received nothing and have been charged $38.83 Canadian (twice) on my charge card. After calling the
toll free number, I was told the C D's were on back order. I was given a web-site http;www.earncashfastwithgoogle.com/indexlogin.php. I was told, that I could download information.
Well, this web-site is a hoax, because it brought me to complaints. Everyone, please be careful! I had a feeling
this was too good to be true.

Adele

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Trish
Groverhill, US
Mar 18, 2009 5:04 pm EDT

I just signed up last night 3/17/09 and tried to go on-line today and access my account and there is no such account in my name with Google, how can this be ? They had no trouble excepting my money ! I myself am sick and tired of all the scamming that's going on in the world today, It just seems to me that there should be a way to check out these sites to make sure they are truly legitimate so hard working people don't continue to get ripped off by these free loaders. Hopefully they don't try to charge me the money I see they've charged others.

Trish @ pbenard02@earthlink.net

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Ray Casey
Sheridan Montana, US
Mar 17, 2009 2:16 pm EDT

I Am Pissoff At Googlo Thay Said 1.00 Now Thay Are Bill Me 30.00 For Two Months I Wont My Money Back.
I Nevar Got One Dam Thing. Can You Get My Money Back. My Name Is Ray Casey My Email Is jerky1@3rivers.net.

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John Rozwadowski
, NZ
Mar 05, 2009 1:20 am EST

I am trying to log in and all I get is a blank page. Please advise correct procedure

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marina33innf
Yellowknife, CA
Mar 03, 2009 2:46 pm EST

I just cancelled my membership after reading all the the complaints on here. I was talking to al lady and was informed that when we click on the terms and conditions we were agreeing to the extra charges for identity theft and fraud protection. She also told me that when we login to their site not to push the "remember me" button because the next time we try to loggin we will be sent to a blank page. It is apparantly a "glitch" in their system. So now I feel better about cancelling and after reading the information, I am going to try to get my site up and running on my own and then maybe I will opt for this program again. We have to take the time to read all terms and conditions so that we can protect ourselves from these extra charges that we "agree" to. I hope I was helpful to anyone who reads this. The number that I phoned to cancell is [protected]. Marina.

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Clara Buehl
Sutton, CA
Feb 01, 2009 4:56 pm EST

I signed up with Google Dec.15/08 for $1.00 and then You took out for Fraud Protection
and Identity Theft which I did not know about and with help from my Bank-
manager I cancelled it.
On Dec.23/08 and Jan.22/09 You charged me $11.95 ea.
How can you do that after I cancelled everything? Do not charge me anything more, as I never could download anything and I have no interest in
any of that.
Please refund my money, as you have taken it without my permission.
Clara Buehl
clarab@endirect.qc.ca

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Leah
, PH
Jan 31, 2009 11:10 pm EST

I just signed up 20 minutes ago, i am not into the endeavor of cancellation. My query is i was not able to accept any email message from google in my email address where i registered from, i would like to ask how do i get into the membership login website and login into my account so that i can start to do my work inquiry and tutorial. Please do not provoke me with this for it will just pre-empt me for cancellation if google management wil not be able to provide fast means of sending me the welcome letter from google as me being registered member. I myself will not be able to register myself for my own website ? What then is this business all about, is this another mockery of spam in internet ?

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Roen A. Isham
, US
Jan 27, 2009 9:29 am EST

After reading the information, I have decided that this program is not for me. I am cancelling my membership. I only joined on Friday, 1/23/09. Today is Tuesday, 1/27/09, well under the seven day cancellation deadline.

Thank you in advance for your cooperation.

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mohammed1987
North Parramatta, AU
Jan 07, 2009 3:19 am EST

OMG I DID THE SAME - HOW DO I CANCEL THIS IF IM IN AUSTRALIA AND CANNOT MAKE OVERSEAS PHONE CALLS?

ComplaintsBoard
A
11:26 am EST

Google neve received it and unauthorized charge of $11.95 was made to my credit card

I approved your mailing the Google Success Kit for $1.00, but I never received it. Now, you are charging $11.95, which is an unauthorized amount. Please refund the $1.00 and $11.95 charges as this is a scam and I no longer am interested in dealing with you.

I expect you will credit my credit card within the next 24 hours.

Thank You,

Anne Falco
[protected]@comcast.net

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fely
, PH
Jul 21, 2009 10:40 am EDT

where can i found that live chat system so i can talk to him/her

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Ian G
Brisbane, AU
Mar 16, 2009 7:55 pm EDT

Same here on 04/01/2009 I authourised $US 1.00 for postage of the free kit .
Never received anything

when I got my visa statement there was a charge for
5/01/2009GOOGLE SUCCES KIT $us1.00 +overseas tax ... .$au1.48
12/01/2009GOOGLE SUCCES KIT $us29.95 +overseas tax ...$au43.89
19/01/2009 Fraud protection $US 4.95 +overseas tax ...$au 7.67
27/01/2009Identity security $us 9.95+overseas tax ...$au 15.92
total ...$68.96
Kicked my own ### for being caught and paid the bill .

then got My february statement
12/02/2009GOOGLE SUCCES KIT $us29.95 +overseas tax ...$au43.89
19/02/2009 Fraud protection $US 4.95 +overseas tax ...$au 7.67
27/02/2009 Identity security $us 9.95+overseas tax ...$au 15.92
total ...$67.48

Phoned mycard provider on 16/03/2009 and was advised there were charges
12/03/2009GOOGLE SUCCES KIT $us29.95 +overseas tax ...$au43.89
13/03/2009 Fraud protection $US 4.95 +overseas tax ...$au 7.67
15/03/2009 Identity security $us 9.95+overseas tax ...$au 15.92
total ...$67.48
a grand total of $au 203.98
ANZ Visa advised they were now aware of this scam and would be clawing back all payments made to these fraudsters .
the only way to prevent it hapening again was to cacell my card . inconvenient to say the least

Ian G. Brisbane Queensland Australia

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Darran Munns
Batley, GB
Mar 08, 2009 9:23 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I found the site under google profit tree and called this number [protected] in the USA and they said that they have cancelled and refunded my subscription but it as cost me an international call possibly at peak rate. some people are drawing into these scams when thre is not alot of work about and in this present climate nothing is sure fire at the moment, in the UK at least. good luck.

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Darran Munns
Batley, GB
Mar 08, 2009 7:49 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I also approved payment of 1 dollar for the kit a week ago and as from the 5th of march a payment of £34.99 wos taken from my bank account. I agree with skydome.

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FraudInvest
Columbus, US
Feb 22, 2009 2:55 am EST

Idiots. Look what happens when you get greedy and want money without working for it.

You get what you deserve LOL.

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njdusart
Camillus, US
Feb 03, 2009 10:04 am EST

*LOOK! I CANCELED MY SUBSCRIPTION!

*My bank statement was titled "Google Success Kit"

*But the company name I went through was "Earn Google Cash"

*I found a site...
http://www.earncashfastwithgoogle.com/index3001A.php
...I filled out a little bit of the application so I could get to the page with the customer service info...

*And called this number... [protected]

*It was the second scammer company i called and was actually the one that got me. They canceled my account and luckily I'm only out $31.19 altogether. It could be a lot worse... Don't fall for these online scams anymore people!

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Matty
Walsall, GB
Jan 30, 2009 9:22 am EST

What do we do to sort this problem out man, ive lost like 30 pound of these people. I need my money im a student as it is. And im overdrawn due to this now, its stupid, im pissed of so can someone sort this out?

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Skydome
Toronto, CA
Jan 28, 2009 4:18 pm EST

I spoke with VISA and they have started an investigation into this scam. They also said that I would be refunded the money I lost which was good to hear. I hope they catch who ever is doing this.

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Skydome
Toronto, CA
Jan 28, 2009 2:39 pm EST

They took the $1 out for the trial as they said they would, but then I NEVER received the kit and was charged another $38 a week later. I was also charged for the $5 fraud protection. This is absolutely ridiculous. I hope who ever is doing this gets caught and gets the crap beaten out of them.

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william finley
Chantilly, US
Jan 28, 2009 4:58 am EST

I too am being billed recurring charges for this "google request kit" which I don't remember authorizing, let alone authorize repeated billing. William Finley

ComplaintsBoard
L
12:23 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I signed up to receive the Google Pro Kit which was to be mailed to me right away. It is over a month and I have not received this kit yet. I have been charged for the item and I am unable to contact anyone in regards as to whether I am going to either receive my kit or get a refund of my mony.

Read full review of Google and 8 comments
ComplaintsBoard
N
4:08 am EST

Google my home address in google search

Kindly check th info
My home address in google search

Http: / / www. Google.com / search?Hl=en&rlz=1b2rnfa_enin291in293&q=nitya+jamwal&btng=search

Famous - quotes *****love for all my freinds from nitya*****
- 2 visits - nov 5
Name - miss nitya jamwal address - 12b / c gandhi nagar, green belt, jammu - 180004, j&k, india e - mail - [email removed], [email removed]. . .
Www. Postfinder.com / post / [protected]. Html - 6k - cached - similar pages

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Viola Grant
, US
Jun 15, 2024 7:45 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

On 05/23/2024, my bank account was charged $13.99

XX2467 RECUR

PURCHASE 05/22

18:01 GOOGLE

*You TubeP Mountain

View CA [protected] 05

Evidently, I have multiple charges of the same amount same company, between January 2024 to May 2024. I just noticed this charge on my May 2024 statement.

How do I contest these charges?

Please contact me.

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Carla Johnsen
, US
Apr 29, 2024 3:03 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Time: every day, every minute of the 24 hour day, non-stop.

Description: Enough with the interruptions with the millions of Ads! It's an irritating policy - so annoying. The ads down the side of the screen w/eye-catchers is tolerable. But reads interrupted by flashing ads is not acceptable.

It's HARASSMENT! Policy change needed.

Amy N Davis
Amy N Davis
Columbus, US
Mar 17, 2024 2:11 pm EDT

When you need to look up the news , weather, maps and find the hospital phone number...Google has been around.

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Chris Brooksby
, US
Mar 17, 2024 1:25 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Been charged for above product havent ordered it how to cancel

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Gary Lee Shumard
, US
Feb 26, 2024 2:30 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

sucks the big banana

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Mihaela Catuneanu
, US
Jan 28, 2024 3:07 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Hello,my complaint about google is that one month ago Google Play start to took every week 6 euro from my wallet, I did not authorize any payment.How can we resolve this situation?

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Gina Polenyik
, US
Dec 18, 2023 5:33 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Not a real charge

GOOGLE *Google Play Apg.co/HelpPay# IE

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$TerranceAndrew767
Irmo, US
Dec 16, 2023 10:31 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Soolter studio has taken 19.99 off of my cashapp card and I did not approve of it. Also, I know nothing about soolter studio. I need my funds back deposited onto my card, asap. This loss occured in Dec of 2023

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Blessing Maduagwu
, US
Dec 03, 2023 11:31 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

A payment was made today by mistake, not by me but by a friend, and I don't even use the app

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Niel Karlo Apigo
, US
Nov 25, 2023 10:39 am EST
Verified customer This complaint was posted by a verified customer. Learn more

It happened this day in Philippine time Nov 19, 2023 6pm as I have checked my online bank savings account. Here is the reference number GB [protected], kindly do an action immediately or give me instructions to refund my money back. Thank you!

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ComplaintsBoard
G
12:35 am EST

Google illegal withdraw 49.95 from my bank account

I viewed this E-mail regarding work at home. For 1.95 they would send a CD for viewing on how you can make these big
bucks working from home. I know that was not true, however, with the name of Google I wanted to look into what they
had to offer. By the time you go to page 2 this company already was in the process of taking 49.00 from my bank account.
I never authorized for them to take 49.94 only the 1.95 for the shipping of the CD. They had somehow blocked all the
phone access and you could not also get an E-mail to them. This company, after research, at least 4-5 scams. One day I finally was able to take to someone at Epromo. He advised me that Google Revenue Streams was not at this number and gave me another number to call and also I would probably never get my money back. I sent them a fax letting them know if I did not get my money back I would take this further. Well here I am and I do not plan to stop. 49.95 may not mean
much to people that take from others. However, if you are on Social Security 49.94 is millions.

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ComplaintsBoard
L
9:28 pm EST

Google cancelation ignored

After subscribing to this service and waiting 17 days for the CD I decided that it was not
the money making internet system I was looking for and attempted on numerous occasions to cancel my subscription. Every Email I sent was returned with some kind of error message. They have debited my credit card twice to date.
These people are criminals and I cant believe that this is the same people who run the
well known and respected Google search machine.

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Lorraine B. Demers
,
Oct 25, 2008 5:39 pm EDT

I canceled several months ago. And I'm still being charged for the program. After I was told on the phone they would no longer be a charge.If anything I should be refunded all the money you removed from my checking account. Just for you informaton I never recived the program CD's that I was promised. So how can I work for Google if I don't get the tools to work with.

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Charlotte Scott
,
Nov 10, 2008 8:12 am EST

HI, everyone

DON'T FALL FOR THIS SCAM! YOU WILL NOT BE ABLE TO OPT OUT, AND THEY KEEP CHARGING MY CARD. Guess it's time to cancel this card..all of their "Listed" opt out url references NEVER lead to anything except a blank page..A BLANK PAGE

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james goff
Buffalo, US
Dec 05, 2008 1:14 pm EST

cannot cancel subscription. need help!

thank you

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brian gomberg/gumbi
,
Nov 07, 2008 9:23 am EST

cancel c.c. withdrawls from my bank account ( 3rd )_ request and no response. WHATZ UP !

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brian gomberg/gumbi
,
Nov 06, 2008 7:28 am EST

recurring charges need to be cancled from any further use

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concerned citizan
Shakopee, US
Apr 30, 2010 2:32 pm EDT

This is absolutely rediculous I never ever saw a bill till today i auth. the $2. and whatever change no kit, and all of sudden after a year and a half I just received a bill. ARE YOU KIDDING ME? The worse thing about it I called and cancelled it and that was difficult.
Signed very concerned

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k pollard
omaha, US
Apr 13, 2009 11:16 pm EDT

i also never recieved the "kit", or any other info. what can be done?

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Holly
Cheyenne, US
Jan 24, 2009 11:48 pm EST

I told ya'll to cancel my orders, and you've just been ignoring me, and continue to charge my credit card account! I want it to stop right NOW! You will find my orders under my email addresses.
wildtigerangel@yahoo.com
wolfspiriteyes2001@yahoo.com
My order reference numbers are: [protected] and [protected]
There are no excuses for the way ya'll have ignored my cancellations.

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Holly Averyt
Cheyenne, US
Jan 24, 2009 12:09 am EST

You also need to cancel reference number [protected]. Do NOT charge my credit card the monthly fee of $75.00. I cannot afford that kind of cash, nor credit! Your attempt to charge my credit card will be declined. You can email me at wolfspiriteyes2001@yahoo.com OR wildtigerangel@yahoo.com

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Holly Averyt
Cheyenne, US
Jan 23, 2009 11:53 pm EST

Cancel my order! My reference number is [protected]. Do NOT charge my credit card your $75.00
monthly payment. My email is wildtigerangel@yahoo.com email me to confirm you have obeyed
my wishes!

ComplaintsBoard
H
12:05 pm EDT

Google did not receive purchased software

Paid £34.72 UKP for:- 3years membership & 2 Extra Feeatures for Google Earth. I gave them full details of my credit card.
I was given a User name & a Password and I then downloaded as directed. The download was useless rubbish
but it did show an earth in full colours and part of a control panel.
I have made multiple attempts to contact this company
and even offered to accept a CD/DVD version via additional
payment but have rcvd no response whatsoever. Their Website does not help and their phone number unreachable.

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A
Arlene Staffeldt
Farmington, US
May 21, 2010 3:48 pm EDT

On March 7, 2009 I purchased 3 year unlimited VIP Access and two extra features for $68.74. What do I have for my money? Arlene Staffeldt

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Harry Dorsch
Moultrie, US
Jan 18, 2010 11:31 am EST

My name is Harry Dorsch
Yesterday I ordered I believe it was called earth view. I already have google earth it was supposed to be 6.99 per year for three years. I was also supposed to get a program that would allow me to see all my contacts for free. All I got was a bunch of eye contact ads. And a virus that took me 8 hrs to get rid of.
What I got was a program that I bought on 10/14 2009 user name BCD72k password SX88ZAwhich I deleted because it wasen't worth a darn. Now I am being charged 50.38 USD for the same program and two extras that were supposed to be free that I can't find. Except for the contacts ad and the virus. If you can cancel the order I would appreciate it. If not when it is taken out of my account I already called my credit union and will dispute it.
Thank you for your consideration,
Harry Dorsch

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sky65
Hertford, GB
Jun 10, 2009 6:18 pm EDT

MBDETAILS.COM have ripped me off today. I thought i was buying google earth and gave them my bank details. I paid £34.72 for a 3 year unlimited membership and have got nothing.

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sky65
Hertford, GB
Jun 10, 2009 6:13 pm EDT

I have paid £34.72 for 3 year unlimited what I thought was google earth. Cant get google earth. Looks like weve all been had. Im contacting my bank to try and stop payment.

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John Finegan
Normanhurst, AU
Jun 05, 2009 1:20 am EDT

where is your help

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John Finegan
Normanhurst, AU
Jun 05, 2009 1:19 am EDT

I ahve paid money but do not understand how to make contact with google earth

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John Finegan
Normanhurst, AU
Jun 05, 2009 1:16 am EDT

I paid for 3 Years this morning
Do not have any icon and do not understand how to connect to google earth

Will you please help me!BCD72K

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Santoshmkar
, AE
May 26, 2009 4:30 am EDT

Please help me this order i want to cancle
hi

Custmer Care
Google Earth
Order No [protected]

this santosh manjalkar as above my order no today i do that but in order they show as 2 USD & when claim as 59.71 USD
so i dont want to buy this product please do needful

i dont want this product so dont claim on my card

i am waiting for your reply

warm regards
santosh

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Lowell Fritzke
Eden Prairie, US
Mar 29, 2009 2:06 pm EDT

I purchased a three year membership yesterday, 3-28-09, instructions to sign on are difficult, please help or return my money.

Thanks,
Lowell Fritzke

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Lowell Fritzke
Eden Prairie, US
Mar 29, 2009 2:04 pm EDT

I purchased a three year membership yesterday, instructions to sign on are not clear, please let me know steps to sign on or return my money.

Lowell Fritzke
lfritzke@comcast.net

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About Google

Screenshot Google
Google is a multinational technology company that specializes in Internet-related services and products. Its most recognized offering is the Google search engine, which serves as a tool for internet users to find information online. Beyond search, Google provides a suite of productivity tools known as Google Workspace, which includes Gmail for email, Google Drive for cloud storage, and productivity applications like Google Docs, Sheets, and Slides.

The company also operates the Android operating system, which is used by a variety of mobile devices worldwide. Google's hardware products include the Google Pixel line of smartphones and the Google Nest family of smart home products.

For businesses, Google offers Google Ads, an online advertising platform, and Google Analytics, a service for tracking and reporting website traffic. Google Cloud Platform is another significant service, providing cloud computing solutions for enterprises.

Google Maps and Google Earth are services that facilitate location tracking and navigation, while YouTube, a subsidiary of Google, is a widely-used platform for video sharing and viewing.

The company is known for its continuous innovation and expansion into new areas, including artificial intelligence, self-driving car technology through Waymo, and health technology via Verily.

Google's services are deeply integrated into the fabric of the digital experience, catering to both individual users and businesses with a broad range of products designed to enhance connectivity and productivity.
How to file a complaint about Google?

Here is a guide on how to file a complaint against Google on ComplaintsBoard.com:

1. Log in or Create an Account:
- If you already have an account on ComplaintsBoard.com, log in. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with Google in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Google.
- Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, the nature of the problem, and the personal impact.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps carefully to effectively file a complaint against Google.

Overview of Google complaint handling

Google reviews first appeared on Complaints Board on Oct 22, 2007. The latest review Google account was posted on Jun 20, 2024. The latest complaint google - I save you. you owe me was resolved on Dec 16, 2019. Google has an average consumer rating of 2 stars from 8774 reviews. Google has resolved 257 complaints.
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    +1 (650) 490-4916
    +1 (650) 490-4916
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    +1 (650) 253-0000
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    +1 (941) 607-0688
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    More phone numbers
  3. Google address
    1600 Amphitheatre Pkwy, Mountain View, California, 94043-1351, United States
  4. Google social media
  5. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 24, 2024
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