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Green Dot Customer Care Service

Green Dot Corporation

3465 E Foothill Blvd.
United States - 91107-6071

Customer Support Phone Numbers


Green Dot Complaints & Reviews

Green Dot / Refund

TimTina on Feb 20, 2017
Jan 27, 2017 I ordered a karaoke disk from buy karaoke downloads.com They gave me downloads Instead of disk! So on Feb 7, 2017 they refunded the money but to date nothing has been added back to card Feb 20, 2017 I keep being told to file a dispute Buy karaoke downloads already settled just...

Green Dot / Walmart visa debit cards

Monica Barney-Jones on Feb 14, 2017
I purchase 7 visa debit cards thinking I was buying gift cards for the elderly for Christmas, when I found out they were debit cards I requested my money back on 12-19-16, I received one check and to this day haven't seen my other six refunds checks. Green Dot customer services keep...

Green Dot / Customer service

Iesha Taylor on Feb 3, 2017
I will never buy another Prepaid card from Green Dot. I work at a hotel so I know money takes 3-5 business days to be released but 3 weeks is crazy. Then I call to see what the issue is and they tell me they do not see anything but my initial load, that is until I give them all the date...

Green Dot / Unethical and incompetent customer service, unresolved dispute

rrjohn on Jan 31, 2017
I purchased a $50.00 Wal-Mart visa gift card (greendot)for my granddaughters Christmas. On Christmas morning she called to see the balance and found out is was $1.74. We instantly started a dispute over the phone. About a week later I received a replacement card and called to check the...

Green Dot Corporation / Refund check for visa card ending 2426-6312-9204 for total of $270.00

Terry A. Person on Jan 18, 2017
I am request for my refund checks. I received letter dated 1-10-2017 from Greendot Corporation stated that we ask that you not purchase any of our products or ask others to purchase them on your behalf. I just want my refund checks from 12-5 2016. If anyone who liked to read the letter I...

Green Dot / Greendot will not take moneypak upload

Purchased a moneypak for $280 tried to reload it but with no result green dot is asking for ID verification again 3 time in 4 months after I received emails saying my identity is verified and I can use the card. I was travel and was stranded do to not having access to the funds. Moneypak...

Green Dot / Three refund checks that I have not received for transaction on 12-5-16

Terry A. Person on Jan 12, 2017
My claim number-sf0219 transaction amount $130.00 and $120.00 and $20.00 on 12-05-16 with HSN . I did not have enough on each card for shipping so request refund with agent Gene and other customer agent at Greendot-1877-9374098. I sent a usps certified mail on 1-03-17 but no one have pick...

Green Dot / Green dot customer support number

JoAnn Nash on Dec 30, 2016
Today I was able to speak to an agent 2 times to assist me with issues regarding my account. I called again for further information. I then entered my card number the automated systems now says that that number is not valid. Then I entered my SS# and once again the automated system say...

Green Dot / Support service was terrible!

LiamMoll on Dec 21, 2016
I called Green Dot support service and no one actually cared. I found a phone contact on their website www.greendot.com and when I called some lady said that all representatives were busy and gave me another number and told to call there. I called and no one answered. I called again and...

Green Dot / Green dot visa card

Jamie meyers on Dec 17, 2016
I bought my card 7 hrs ago. It will not let me register it online. I just talked 2 a lady on the phone I asked her 10 times 2 talk 2 her supervisor because she was not listening 2 what I was trying 2 tell her about my problem she refused 2 let me speak 2 a supervisor and transfered me 2...

Green Dot / Green dot prepaid card

Sissy Kilburn on Nov 25, 2016
I got a green dot card from my son's dad. He loads money on my card so i can buy things for our son because he lives in another state... Yesterday... Thanksgiving>>> greendot decided they had waited long enough for me to receive and activate my personalized card and shut off...

Green Dot / Activating green dot card/they will not give me my money/they have been holding it for about 4 weeks

orita waller on Nov 16, 2016
Hello, My name is orita waller, on the 29th, I bought a green dot card from family dollar. I loaded $41.00 on the card. My cell phone was disconnected, so I use my son's telephone to activate the card. Although, I used my sons telephone, I used my name to activate the card. I used my...

Green Dot / Unable to access account online

Helena Snider on Oct 14, 2016
I have been trying for 5 days to reset my password to my online account. I have called the CS number on the back of my card 3 times. The first time, 10/12/2016, I was told it would take up to one day for the reset email to send but I received the forgot user name in less than 30 second...

Green Dot / Unauthorized transactions

Daniel Jason Robinson on Oct 10, 2016
Unauthorized seven transactions all to one country Luxembourg. $7.88 $6.11 $4.90 $1.84 $.88 $.11 $.03 IN THAT ORDER I then had the card cancelled while I wait ten days for the new one to arrive by mail. Amazingly the day AFTER the first card was cancelled, I was charged again from Luxembourg an additional $2.33 $.16 $.09

Green Dot / Bad company

avoidgreendot on Aug 3, 2016
I had a merchant place a large charge on my card in error. The merchant sent a email & fax to Green Dot explaining the error. However, Green Dot placed the charge as "pending" taking away from available funds and refuse to remove the hold. To make matter worst, I spoke with a...

Green Dot / Walmart Money card

rforchion on Jul 15, 2016
I had an invalid charge from holiday inn. That was actually paid by American express. I have a letter from the holiday in stating this, they have contacted Green Dot and I have a well attempting to send over documentation. I have asked for a fax number or email and been told " We don't...

Green Dot / Ridiculous Customer Service Hold Times/Real Card Never Sent!

Globus Dei on May 25, 2016
I never received my real card from this company, yet my address was & still is listed as being correct on their website. I greet my mailman everyday, and I'm questioning the fact that they claim it was return to them as a wrong address. I don't think they ever even sent it to...

Walmart Money Card Green Dot / Walmart Money Card Green Dot

Kim Lone on May 20, 2016
They are definitely 100% lying. We have OVER 600 people in our group currently so the "less than 100 people" is total BS. Problems because of this issue: Children not getting medication, people facing eviction because they can't pay their rent, people facing losing their jobs because they...

Green Dot / Prepaid Credit Card

Shar Santana on Mar 28, 2016
Deposited $270 at Walgreen's Drug Store on March2, 2016. Came home and activated the card number 4250324038065432. I was immediately unable to enter my account and attempting to use my card a few days later, was told there was only $19 left in the account. I then e-mailed GreenDot...

Green Dot / Facilitate Theft and Evade Accountability at every Turn

Reviewer99104 on Feb 29, 2016
Green Dot (i) facilitated the theft of money to be stolen from my account, (ii) made it near impossible for me to contact someone at Green Dot to take care of this problem, (iii) dragged its heals to take care of the problem, and (iv) when questioned about it, threatened me because I had...

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