Green Dot’s earns a 4.3-star rating from 5394 reviews, showing that the majority of card users are very satisfied with financial services.
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Proceed with Caution: Green Dot - A Mixed Bag of Reviews
If you're considering Green Dot for your financial needs, it's crucial to approach with caution based on the diverse range of customer experiences. While some users have faced challenges with registration and fund access, others have highlighted issues with customer service and unexpected fees. Before committing, take the time to thoroughly research and weigh the pros and cons to ensure Green Dot aligns with your financial goals and expectations.
Hello…everybody this’s good news .my…
Hello…everybody this’s good news ..my Greendot card was blocked a couple weeks ago, I try to get to them through calls but all failed.yesterday was a good day when I try to reached them through email and a specialist reply and ask for some of my info to get me verify and he told me my account will be unlocked in 24hrs ..fews mins ago I got email from GREENDOT my account was good as hell and I can now spend the balance ..here you go if you have same issue with GREENDOT OR GO BANK .you can contact the specialist with mail: greendotspecialist at consultant.com
My card
It is easy for me to use... I like the app and I also get text messages when I use my card. When I received my cash back at the end of the year, I was really ecstatic! The easiest $100 earned. I'm already there and have to wait until next year.
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Pros
- No overdraft fees
- Free ATM network
- Easy online banking
- High-yield savings
- Customizable debit cards
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Cons
- High fees compared to competitors
- Limited free ATM network access
- Customer service issues reported
- Basic account features lacking
Best Online Banking
Fantastic service for me and best customer service when I need help. Like option to earn rewards when shopping and to stash money on my account to use when I need it. Logging in is a breeze and they take security seriously. If I log in from a different device they send me a code to verify it's me!
No bank. Greendot saved us!
Greendot is amazing as direct deposit when you don't have a bank. It helps us pay our bills, use as a debit and we are even able to store 5k on our account that's seperatefrom the card called the vault. We get to view all of our statements too, going back as long as you have had the card. Never had any issues.
Wesley Tyler
Fast courteous service. My Air con went out last night (Sunday), sent an email around 23:00 with the problem. I got a call at 09:16 Monday morning that told me they'd be there around lunchtime. Showed up about 13:30, fixed the issue plus installed a best thermostat. Pricing was fair and service was impeccable. Highly recommend!
This is one of the more popular prepaid credit cards
This is one of the more popular prepaid credit cards and you actually just get it at Walmart, then when you want to make a purchase online that seems a little dicey to you, just use the prepaid card for the exact amount that you want to spend. No more worry about future unauthorized charges or disputing a charge that you didn't want.
Great service
I have been a green dot never for several years. I was recently denied my claim but I proivddd additional information that could help my case all yall have to do is call them. The reps are really nice and not disrespectful. You have to Rember this is not a actual bank they cant do what regular banks can do. Im just saying I have had great service with them.
Was suppose to be temporary
I was going to use GreenDot temporarily until my direct deposit got setup with my new job, but I ended up keeping it and am still using it. I don't use it so much for actual shopping, but I have a certain amount deposited to the card and have nothing but bills coming out of it. Since my bills total per month go over the $1000 mark, there is no fee deducted from my account. Overall, I have had no complaints with Green Dot, they what they say they are supposed to do and do it fairly well. My dad has had some issues with getting information like address switched with them, but I have not run into any such issues.
Refund
I have been trying to get my refund out of 2 of my accounts. I have talk to you many times about this and had sent paperwork several times. Your company just keep telling me same thing and senting me in circles. This has been going on for over a year and 5 months now. Lately I had called on these dates and your employees could not help me with this matter. May 6, 9, 16, 18, 22, 23, 24, 30, 31, June 3,6 is when I called to find out what was going on. Several times was told the same thing or they did not know what to do. Your employees never could help me or understand what I was explaining to them about the case. Since May 6th I was hung up on by your employees over 25 times. Plus in one day hour time was hung up on 7 times. I have been a customer since 2017 and I would not recommend family or friends to your company, after what your company put ne through the last year and 5 months. I had done my research on your company and seen that you have done this to so many other people. You kept their many and they never received their refund. I will keep fight your company until I get all my refunds. All my accounts was blocked but you keep taking my money and would not unblock them. If accounts are blocked and I can't use them or get into my accounts, then you should not be able to take money out of my accounts for any reason. I was not going let your company have my money. You are taking money that dont belong to you from your customers that worked had for their money. I will post this and let everyone know how you treat your customers when it comes to getting a refund from you. You need to teach and make sure your employees knows how to help customers with their matter. If they can't help the customer then they should connect the customer to someone higher up in the company. I am finally get my refund after a year and 5 months later. I have not received it yet but I call the company 2-4 everyday just to see what I am told each time. I write everything down that is said each time i call. For the first time on June 3rd and 6th 2022. I got the same answer when I called could not believe it. I should have one refund this week and the other refund next week. Have to wait and see if not I will report you and go to the news let them know how your company does their customers and treat them. I will fight it all the way with lawyer and news until I receive my refund. I have everything wrote down what I was told to do to get refund the dates, narnes, and what was said. I dont want others go through what I had to get a refund.
Refund
I have been trying to get my refund out of 2 of my accounts. I have talk to you many times about this and had sent paperwork several times. Your company just keep telling me same thing and senting me in circles. This has been going on for over a year and 5 months now. Lately I had called on these dates and your employees could not help me with this matter. May 6, 9, 16, 18, 22, 23, 24, 30, 31, June 3,6 is when I called to find out what was going on. Several times was told the same thing or they did not know what to do. Your employees never could help me or understand what I was explaining to them about the case. Since May 6th I was hung up on by your employees over 25 times. Plus in one day hour time was hung up on 7 times. I have been a customer since 2017 and I would not recommend family or friends to your company, after what your company put ne through the last year and 5 months. I had done my research on your company and seen that you have done this to so many other people. You kept their many and they never received their refund. I will keep fight your company until I get all my refunds. All my accounts was blocked but you keep taking my money and would not unblock them. If accounts are blocked and I can't use them or get into my accounts, then you should not be able to take money out of my accounts for any reason. I was not going let your company have my money. You are taking money that dont belong to you from your customers that worked had for their money. I will post this and let everyone know how you treat your customers when it comes to getting a refund from you. You need to teach and make sure your employees knows how to help customers with their matter. If they can't help the customer then they should connect the customer to someone higher up in the company. I am finally get my refund after a year and 5 months later. I have not received it yet but I call the company 2-4 everyday just to see what I am told each time. I write everything down that is said each time i call. For the first time on June 3rd and 6th 2022. I got the same answer when I called could not believe it. I should have one refund this week and the other refund next week. Have to wait and see if not I will report you and go to the news let them know how your company does their customers and treat them. I will fight it all the way with lawyer and news until I receive my refund. I have everything wrote down what I was told to do to get refund the dates, narnes, and what was said. I dont want others go through what I had to get a refund.
Impossible to get service
I have had my GreenDot account for more than 15 years. Within just the past 3 years my account has been hacked several times.
Calling customer service for help only cancels my card and issues a new one. That blocks me from having access to my money. They say they are doing a fraud investigation but never any results.
The past 2 months I have had problems logging into my account, again calling customer service and was told I needed to do all these things (that I have already done repeatedly). They have done nothing to help.
By fluke I got into my account and found 4 unauthorized charges! I have tried all day to contact customer service AND the corporate office but their phone systems keep cutting me off and disconnecting me.
In the past I have told customer service agents that I need to speak with someone from the corporate office and repeatedly told there is no one else for me to talk to, (in broken English of course).
It is not worth all this trouble!
Never any results other than I need to do this or that. No problem resolution from them.
Recommendation: Don’t trust your money to them!
Say "no" to green dot
Green Dot has caused me major financial issues that I am still unable to recover from. I am almost 60 years old and on a fixed income due to disabilities. There was an unauthorized transaction that I noticed right away and contacted customer service who sent me an email telling me exactly what I needed to put in a letter describing what happened and the email also stated that once they received it they would give me credit for the transaction while they investigated it and I mailed it that same day but never got the credit until 2 months later and only after I threaten to sue. But by that time my Green Dot account was overdrawn $200 because I had automatic payments that went thru and Green Dot kept tacking on fees to my account because of the overdraft which was caused by green dot. Also, during the 2 months I was begging green dot to give me the credit I had to take out a title loan with a 200% interest rate and I'm behind in rent again. I don't know how to get out of this situation that was caused only by Green Dot. I'm filing a lawsuit against them.
Recommendation: I don't recommend Green Dot at all unless you want to lose everything.
Not letting me access my account keeps saying access on Green Dot.com please fix it
I got my issue resolved and I was able to access my funds, send a mail greendothelpcentre@aol.com for a fast response and solution.
I got my issue resolved and I was able to access my funds, send a mail greendothelpcentre@aol.com for a fast response and solution.
I got my issue resolved and I was able to access my funds, send a mail greendothelpcentre@aol.com for a fast response and solution.
I got my issue resolved and I was able to access my funds, send a mail greendothelpcentre@aol.com for a fast response and solution.
I got my issue resolved and I was able to access my funds, send a mail greendothelpcentre@aol.com for a fast response and solution.
I got my issue resolved and I was able to access my funds, send a mail greendothelpcentre@aol.com for a fast response and solution.
They stop from innocent people!
brought at walgreens 1902 richmond rd have reciept for 500.00 can send pictures of it
I was told I was getting my refund from the November 14 on Friday November 17 I would get my refund I called and was lied to by the customer service department on Nov 17 . And was talking to me very rude and didn't want to give his first name .
Green Dot Complaints 1022
Moneypak and greendot holding onto your money because you can't remember you'd old phone number
Greendot is the biggest scam bank possible and I plan a huge class action lawsuit around their monthly fees. They would rather continue to charge monthly fees then have you use that card. In order word's they encourage you to just get a new card so tbey can write off the old Monthy fees on your old cards. They don't care if you pay it off because they write...
Read full review of Green Dot and 1 commentGreen Dot Bank SB tg
Green Dot Bank /Sbtg sent back my federal tax return for 2023 on February 15th 2024 as of today May 3rd 2024 no refund has been returned or received to the IRS I have started a refund Trace with the IRS approximately it will be completed on May 24th 2024 I believe that Green Dot Bank has kept my refund but has given me false information stating that they sent it back with a with a lead number the rivo department has yet not received it when I call sbtg they keep hanging me up they say they don't know where it is and that they send it back to the IRS and I have to keep contacting and dealing with the IRS I believe that Green Dot bank is giving me faults flag information please contact me [protected]
Claimed loss: 909$$ original refund was 939$ but they took a return fee,of 39$$
Desired outcome: Want to find out if green dot bank really sent it back
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I want the block removed from my account so that I can access my money
Green Dot has blocked my account with all of my money in the account. I have tried to submit the identification documents and the claim that they did not receive them and that they can not tell me why my account was blocked for unusual activity. They refuse to remove the block until documents are reviewed and then they might unblock my account,but that is only if they accept and approve the documents. I have asked to speak to a corporate manager a CEO anybody above the rep agents in India but they refuse to give me contact info or anything that would put me in contact with anyone that can help me. This has resulted in my child not even having a Easter Basket this year.
Claimed loss: 1072.03
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Is Green Dot Legit?
Green Dot earns a trustworthiness rating of 36%
Be careful. Check reviews and watch out for issues before dealing with Green Dot.
We conducted a search on social media and found several negative reviews related to Green Dot. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
However ComplaintsBoard has detected that:
- We found clear and detailed contact information for Green Dot. The company provides a physical address, phone number, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
- Green Dot has received 10 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
- Greendot.com has a valid SSL certificate, while Scammers can obtain a valid SSL certificate by using fake information or by using a stolen or hijacked domain. In some cases, they may even use a certificate issued to another legitimate website.
- Greendot.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
- Greendot.com you are considering visiting, which is associated with Green Dot, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
- A trust mark has been identified for a greendot.com typically indicates that the site has undergone a verification process by a third-party organization, suggesting that it meets specific security, privacy, or business standards.
- The domain associated with Green Dot is registered with a high-end registrar, which can be an indicator of the company's commitment to maintaining a secure and reputable online presence.
- Green Dot website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
- This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Walmart money card
Dear Green Dot Bank. Attached is a copy of the notice I received from the Walmart Dispute department. One week prior to this event I received a phone call telling me that my card was used and the charge was not something I would normally make. There are no stores in Arkansas by the name they used. I sent them back a response telling them that the first two...
Read full review of Green DotGreen Dot Card Blocked
I received my income taxes on my green dot card. I used my card a few times and went out of town. I get to the Airport to try to pay for my flight home and my card has been blocked. I contacted the company sent in my documents and was told they're not valid. I've called probably 100 times, emailed, been hung up on about 20 and no one can seem to do anything. I've been stuck in the airport 5 days with no money for food nor to get home. I have a written letter from the airlines confirming this. I cannot stay in the airport because it's not a hotel it's an airport and is unsanitary & in safe. Due to me not being able to travel home my job is now in jeopardy and my bills are unable to get paid. All Green Dot keeps saying is they're sorry for the inconvenience. I told them I can provide all of my information and every transaction
Desired outcome: All I would like is my account unblocked
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Locked account after tax refund was deposited.
A few weeks ago, I received my tax refund via direct deposit. Immediately upon my refund hitting my account, my account was locked because of 'suspicious activity'. Really?! It even says in the deposit information, IRS - Treasury Department. I've submitted documents TWICE, but they're REFUSING to look at those documents. You can't get a straight answer out of anybody, if you do happen to connect with a live person.
Now, I can't pay March rent, and I'm going to be evicted, and become homeless.
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Refusal by MARK supposed highest person at GREEN DOT
Over 2 months ago I filed a dispute over charges made on my account through green dot that were fraudulent at the time of dispute I was told by a so called supervisor to go purchase a new green dot card, activate it and funds from old account would be transferred to new account, in the mean time my wife became deathly I'll and passed away leaving two tender age children also myself behind, I unfortunately lost my job due to amount of time away from work taking care of my sick wife and children ages 5 & 8 now unemployed and single father of two I find myself with electricity and water shut of due to non payment and home is now in beginning stages of foreclosure for same reason, I called green dot begging and pleading to please remove block on account in order to transfer funds to new account so that I could use MY money to pay few bills also feed my children and try to save our home. MARK told me there was nothing he would do except start process of refund check to be sent by mail. I'm told this process could take up to two weeks after reviewing paperwork I have to send to them verifying my identity. I relayed once again to MARK that in that amount of time I will not have a address to send check to because I'm unable to make payments due to unemployment. MARK then asked if there was anything else he could help me with so I replied yes tell me how I go to my children and explain that in the recovery/ grieving process now we are going to be homeless living in our broke down car because MARK will not make the slightest exception to their process and allow me to access MY funds that were taken from account fraudulently in the first place. Sence I lost my wife and job I have a stack of hospital bills for thousands and thousands no utilities what so ever and going to be homeless by the time MARK releases a " check " refunding my money the amount of check will not come close to solving my problems but yet would provide food and basic life needs for my children and I at a time that we desperately need them. A payment to the bill collectors and food on the table is about all it would cover, THANKS MARK FROM CORPORATE OFFICE OF GREEN DOT. THANKS FOR BEING HUMAN AND SHOWING THE WORLD WHO YOU AND GREEN DOT TRULY ARE. MARK FROM CORPORATE I HOPE YOU HAVE A GREAT EVENING WITH YOUR FAMILY AT HOME ENJOYING ALL LIFE HAS TO OFFER. While I look for a shelter or some place for my kids to rest and get a few hours sleep at most. MARK FROM GREEN DOT CORPORATE YOU MY FRIEND ARE THE DEFINITION OF A HEARTLESS COWARD WITH NOT ONE OUNCE OF COMPASSION OR SYMPATHY. BY THE WAY MARK IT WAS YOUR COMPANY THAT LET MY ACCOUNT BE FRAUDULENTLY CHARGED AND YOU MARK FROM CORPORATE GREEN DOT, I only hope that one day you find yourself in a similar situation and receive the same treatment as you give me in my time of desperation! I ONLY ASKING FOR MY MONEY BUT NOOOO MARK HAS A UNDISCLOSED POLICY TO FOLLOW! To put the cherry on top MARK FROM " CORPORATE " GREEN DOT OFFICE HUNG UP ON ME BEFORE TELLING ME JUST HOW TO GET THE CHECK PROCESSED AND MAILED OUT. By the time that check ever makes it to my mail box I'll be long gone no address to send it to because they do not deliver mail to single wife less fathers living in a broken down car with two starving kids under the highway overpass. THANKS MARK FROM CORPORATE OFFICE! You really came through for me! IF YOU DID NOT CATCH THE NAME ITS. " MARK " AND HE's FROM GREEN DOT CORPORATE OFFICE. PLEASE ANYONE WITH GREEN DOT ACCOUNT CALL AND THANK " MARK " FOR BEING THE BEST HELP ANYONE COULD ASK FOR. THANKS MARK FROM CORPORATE GREEN DOT OFFICE. I understand policy is policy but when another human being is in dire straits and only asking for what is rightfully theirs step up and do what's right not hide behind the BULL$#*! excuse " it's company policy ". Thank you for reading this and everyone PLEASE make MARK the employee of the year! LMFAO. MARK YOU ARE A P. O. S.! And KARMA is real my friend you will become a believer sooner than later, I pray for it multiple times a day. PS. THATS MARK FROM GREEN DOT CORPORATE OFFICE!
Over 2 weeks later, and I still don't have my money!!!
DO NOT USE GREEN DOT! You've been warned! I've had ongoing issues with transferring funds from my business Green Dot account to my external bank. I've called at least half a dozen times in the last few weeks, and STILL don't have my money. During the first calls, they told me to try the transfer again — didn't tell me why it didn't go through, or even look...
Read full review of Green DotMy account is blocked
I tried logging into my account, and a message comes up saying my account has been blocked pending review. I got no notification of this, no email, or call. It took me days to finally get a hold of a customer service, and after hours of being on hold, they told me my account was locked due to suspicious activity. I had not used the card for a few days, or...
Read full review of Green DotPrepaid credit card card
Avoid this bank like the plague I opened an account with them and had SSDI deposited for two months. On the second month I was using my account and and received a text stating my overdraft protection was suspended even though I never activated it so I like what ever I don’t use it. Then I get a text my account is overdrawn by 41.00. So I call them and the...
Read full review of Green DotMoneypak
I purchased a Money Pak card on October 23, 2023. I have sent numerous emails per there website to get help. I can not read the numbers scratched off the card. I uploaded my receipt and copy of the card many many times. I also called the bank where I wanted to deposit the money pak card into. They said they do not have a person to contact with complaints.
The reply emails from Money Pak say that they received my email regarding the document they requested from me case number [protected]. Money Pak said they are unable to locate my account. I have a $300 loaded card that I can not use.
I have talked to 3 managers from Family Dollar and that has not been successful either.
Please help me,
Paula Basham
[protected]@gmail.com
[protected]
Claimed loss: $300
Desired outcome: refund or new money pak card that I can use
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Prepaid Green Dot Visa
I have been trying to resolved this since December 2023. I live on SSID disability.
In November I purchased a Green Dot Visa card and deposited $500.00 and did not have any trouble using it to pay my bills.
In December I purchased a Green Dot Visa card and as soon as I tried to use to pay bills, it was declined. I finally got in touch with a person in customer service who advised me the account was in someone else name.
Family Dollar Store where I purchased the card said they could not help me, the Better Business Bureau stated they could not help me and told me to contact the Federal Consumer Division.
I only have a limit amount of money and really need my $500.00. When I recieved a Green Dot Visa card in the mail today, was hoping it had my money on it, however I was disappointed when it did not. The money was almost half of my disability and my bills are past due. I lost my reciept, please find it in your heart to help me resolve this issue.
Claimed loss: $500.00 of my disability check
Desired outcome: Please give me a refund so I can get my bills caught up.
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Not receiving a refunding from a merchant
In September I was refunded 200 dollars from green light debit card. I tried to resolve this on the phone. after 2 months no resalts. green light sent me the transaction codes for the deposits. then I tide the help line; the chat, I got disconnected by them. I tried to e-mail my depute, as of January the twelve 2024 on response. I had almost gave up but that is my 200 dollars that I labored to have. please help me.
Claimed loss: 200 dollars
Desired outcome: get my 200 dollars put back into my account
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Greendot bank card
Just after 11:20 I was altered by text that overdraft access had been blocked on my account. I tried to log in and found the account shut down, all access to my balance and transaction history is now blocked from me. Customer service would only tell me that it was done for suspicious activity but would not tell me what the activity was, or what transactions were that caused it. They said they couldn't reactivate the account.
This was 11:27
1/9/24
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Greendot closed my account with my money in it.
My daughter sent me money to my greendot account. I have cancer so she was going to help me with a bill. I have been a customer for years, but because I had not used my card in a year, they blocked it and closed the account. That was 3 weeks ago and I have submitted the required documents 3 and 4 times and I still cannot access my money. Its all I have and now my bills are starting to be cut off.
Claimed loss: 800.00
Desired outcome: i want my account unlocked immediately and/or send my money back to the card it came from.
Confidential Information Hidden: This section contains confidential information visible to verified Green Dot representatives only. If you are affiliated with Green Dot, please claim your business to access these details.
Stolen money
Green dot closed my account and won't give me my 177.00 that I had on it they closed it for fraud and will only give back the money to who put it on my card but the money was mine they were just refunding my card so I don't see what I did wrong and I'm not going to let them say I did something wrong and put me in the bad light they said who ever put in writing using their letterhead they will give them the money back but it is my money I don't understand any of this I plan to get a lawyer and sue them for can five times more then they stolle
Claimed loss: 177.00
Desired outcome: I want my money back and my name cleared of your this fraud thing
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Green dot account management
I made a purchase on Amazon on Nov. 21, 2023 and the transaction was cancelled by Nov. 22, 2023. I have $335.68 which has been sitting in PENDING since then. The date on that pending transaction has changed 1X from Nov. 22, 2023 (when Amazon says they released the hold on my almost $400 RENT MONEY) to Nov. 27, 2023 (which is what the transaction date say...
Read full review of Green DotGreendot reloadable
Purchased a reloadable debit card over a week ago and loaded it with $450. Couldn't activate it from any of my devices, and couldn't get any customer assistance since my card wasn't activated yet. Finally was able to somehow activate it on a friend's device, with no observable difference in activate process other than their device, rather than my phone or...
Read full review of Green DotWalmart money card
I was a victim of fraud using Walmart Money Cards, issued by Green Dot. I went through the fraud process and filed my complaints on the Walmart website per their guidance, also uploading the required back-up documentation. It's been over 3 months and after repeated attempts via email and phone to contact Walmart and/or Green Dot, I've still not received ANY sort of response.
Claimed loss: $1,500
Desired outcome: reimbursement of the $1,500
I’m complaining about the permanent card block and denied access to funds greendot placed in my card after u received my refund
Dear GreenDot Customer Support, I am writing to express my extreme dissatisfaction and frustration with the recent incident involving my GreenDot card. After uploading my identification card multiple times without numbers, my card has been permanently blocked, and I have been denied access to my own funds. I understand the importance of security measure...
Read full review of Green DotAbout Green Dot
One of the key offerings of Green Dot is its prepaid debit cards, which are designed to provide a convenient and secure way for individuals to manage their finances. These cards can be used anywhere that accepts Visa or Mastercard, and they come with a range of features such as direct deposit, mobile banking, and cashback rewards.
In addition to its prepaid debit cards, Green Dot also offers a range of other financial products and services, including checking accounts, savings accounts, and credit cards. These products are designed to provide customers with a comprehensive suite of financial tools that can help them achieve their financial goals.
One of the things that sets Green Dot apart from other financial institutions is its commitment to innovation. The company is constantly exploring new ways to use technology to improve the banking experience for its customers. For example, it has developed a range of mobile apps that allow customers to manage their accounts on the go, and it has also introduced a range of AI-powered tools that can help customers make smarter financial decisions.
Overall, Green Dot is a trusted and reliable financial technology company that is dedicated to providing its customers with the tools and resources they need to achieve financial success. With its innovative products and services, it is well-positioned to continue leading the fintech industry for years to come.
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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Green Dot. Make it specific and clear, such as "Unauthorized Green Dot Account Charges" or "Green Dot Refund Not Processed".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Green Dot. Mention key areas such as customer service interactions, problems with account access, issues with prepaid cards, unexpected fees, or difficulties with direct deposits. Include any relevant transaction information, such as dates and amounts, without disclosing full account numbers or personal identification numbers. Clearly describe the nature of the issue, the steps you have taken to resolve it, including any communication with Green Dot's customer support, and the responses received. Explain how this issue has personally affected you, such as financial inconvenience or stress.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence with customer service, bank statements, or screenshots. Be cautious not to include sensitive personal information like social security numbers or full account details.
6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Green Dot. In the 'Desired Outcome' field, specify the resolution you are seeking, whether it is a refund, account correction, or another form of rectification.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.
8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.
9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Green Dot.
Overview of Green Dot complaint handling
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Green Dot Contacts
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Green Dot phone numbers+1 (866) 795-7597+1 (866) 795-7597Click up if you have successfully reached Green Dot by calling +1 (866) 795-7597 phone number 0 0 users reported that they have successfully reached Green Dot by calling +1 (866) 795-7597 phone number Click down if you have unsuccessfully reached Green Dot by calling +1 (866) 795-7597 phone number 0 0 users reported that they have UNsuccessfully reached Green Dot by calling +1 (866) 795-7597 phone number
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Green Dot emailscustomer.advocacy@greendot.com100%Confidence score: 100%Support
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Green Dot address3465 E Foothill Blvd., Pasadena, California, 91107-6071, United States
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Green Dot social media
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 10, 2024
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