Complaints & Reviews

Monthly social security payment

They're telling me there is a block on my card I've tried calling and calling I understand about the...

Green dot direct deposit cancellation

My card has been locked for 20 days and then closed.
I have not been able to communicate in phone . Website thru my app or by text for all that time as well . Now my direct deposit is missing too. I got to social security updated my routing and bank accounts with them as I was told to do thru a notice on my app.

What else can I do... I'm lost. Broke and my funds are in by the 26th. It's the 2nd and my $30 hasn't been able to be used in any way. My account is locked . Yet I can move it in and out of vault

Account locked

My account was locked over a week ago when I disputed a transaction and I have yet to get them to unlock my account the money is there it's just locked
Case number is [protected]... I have emailed green dot I have sent in my id to verify and my account is locked I can't send money I can't pay bills ... this should've been resolved I have a lot of money about to be received on my green dot card I need it fixed ASAP

Customer service has been giving partial instructions. Not getting me my money!

Had people help me do my taxes I'm young and never done them before. Long story short they tried to take the money when it came on the account. They had the login and the email given is hers. I had the account closed out. So they couldn't fraud it any further and the card had to be turned off as precaution as well. I still have the card. The account is still inactive. The card came in end of October/ beginning of November 2019. So sense then; cause shortly after getting and activating the card I reported the fraud. I've been contacting customer support and have been mislead and misdirected by them, on how I'm going to get my money. The money I never touched has NOT been refunded to me. And I STILL have NOT been sent a check. Or had the card turned back on and the money put on that. Which I was told is the other option. I want my money! I'm going to lose my home cause that was going to be my rent money. My car is wrecked cause my tax money never came and that was my money to get new tires. I will never give my time or do my tax's with this company/site ever again. And if this is not corrected! And FAST. I will refer all my family and friends to do the same and will make calls to have this tax operation looked into by IRS and tax administration.

My card is locked

My card is blocked i need it unblocked now i tried calling and cant get thru i don't appreciate and im not letting y'all take my money I've dealt with green dot for years and have never had this problem unlock my card! Or return my money im not about to let y'all company or cooperation scam me for what is mines... With this covid19 going on i need

My card is locked

card block is on my card can not do anything

Green dot you have dropped the ball on this because of a virus this is not good for a bank closing your doors and no customer support

Technical errors!

Been a month and I still cannot register my card!!! Poor poor service

Debit card blocked and no access to customer service

I have near 5000.00 on my card but for some reason it's been blocked and I cannot get through to customer service. My family of 7 are in a hotel and we're supposed to move into a new home but I have no way of accessing any of my funds . We have less than a week left at the hotel and then I don't know what we are going to do next.. I am starting to get very upset and worried.

Unauthorized Charge

I had my card number used online. They said my dispute would take 10 days. On the 11th day I explained that I never got my provisional credit and electricity would be off without my money. I also explained that that would be dangerous to me because my 2 year old has heart issues and is already currently Ill. The customer service lady told me to let her go to a hotel during this time. And was very sarcastic and didn't care. She said a provisional credit isn't owed to me... it's only optional. And just sit and wait for an email on the decision. Now on day 12... No contact. I'm currently looking for a lawyer to file suit. I have the conversation recorded. My email is [protected]

intuit turbo card

Back in december of 2019 I called and reported my card stolen and had a new card sent so I thought.. Called two weeks later to find out what's going on and green dot claims they haven't received anything about my card that was reported and then they blocked my account, holding reliable for fraudulent charges on the account but yet still sending me cards!!! And then they continued to block all other cards including my income tax refund in february 2020. I was told repeatedly that was going to be sent back to get in paper check form but they lied to me over and over.. Not only did they keep my money for account that was perfectly fine but i've sent all documents more then once and still give me the run around and waiting game! I shouldn't I fight for my tax refund that shouldn't have been taken and kept to began with! I have kids and I take care of my elderly grandfather that relies on me with my income. My kids too. My bills are due and I can't pay for anything... Im tired and fed the [censored] up with that no english speaking company!!! I have contacted a lawyer that is willing to tak my case for free till they win! No one should ever have to deal with this nightmare over money they worked hard for.. I want my goddamn money greeen [censored] you dot

Money on card that was locked

There is money on my card that ended up locked and I have sent everything that was asked for to get a paper check mailed and now can't get no response from no-one other than need to send the documents i've already sent. Been dealing with this for 4 months and i've had it!!! I want my money and I want it now!!! I am going to turn green dot into the better business bureau as well as anywhere else including contacting the attornwy generals office

money card

If I don't get my $89 refund that I deposited but was never posted (I have proof of my receipt) today Monday 2/24/2020.

I am filing a lawsuit plus damages against green dot. I am in between work and could not use my car due to my not able to pay car insurance due to this MESS !!!

I am tired of excuses, apologies and case numbers but my money was never returned.

Your employees are a BUNCH OF IDIOTS THAT CANNOT EVEN IDENTIFY a Walmart receipt !!!

Refund me today or I'll see you in court when they generate a summons to your company. You think I'm bluffing? TRY ME!

Gary Palaypay


money pack

today is 2/12/20 I spoke to greendot headquarters about 3w ago they stated that if the person who filed claim didn't send in required pictures they would release my account to remove what ever money I have on it . And now they tell me I need to get a hold of the person and tell them to call them a headquarters.. when they have the person's name address phone number and email. How am I suppose to do this when they give me no information about the person. I want my money and close thus account green dot are thieves.


I had 2 moneypak cards try to load them they wouldn't load they sent me a nasty letter and I called and they said email a picture of the card and receipt and I did they they said suspicious activity then they said don't ever use their product. Then they said that they'll decide If I receive a refund. And I never heard from them. Again And didn't get a refund. It was a total of $275 I think is unfair. For them to be able just to take our money. Without consequences I purchased. Their product and it didn't work. And they should refund my money.

walmart money card

This is such a scam! We bought this card for my 97 year old grandmother for Christmas. Obviously, she was not able to use it! On the customer service line they told me they needed a copy of the front and back of my Drivers License, my social security number and a copy of my lease/utility bills. How ridiculous? Why would I provide complete strangers with all this information for a lousy gift card.

SCAM SCAM SCAM… I hope you feel good about taking money away from a 97 year old woman.

1500.00 dollars never went back into my green dot account

My refund of $ 1500.00 dollars from a paypal account never made it back into my green dot account and paypal shows it was a successful refund and complete...where is my money it was suppose to be refunded to original source it came from which was my intuit turbo visa green dot dot says they never received this money refund from paypal ..PayPal shows it being refunded to [protected] WHERE IS MY MONEY

greendot card

My name is Lavonya Ogunwale, I have recently opened up a greendot account. It's been about a month and ever since I've had the card I've been able to put money in but not able to get any money out. All the cards you guys are sending me won't work. The customer service reps are no help and are very rude. I have over $1, ooo my bills are overdue. I've had to borrow money to get back and forth to work. I've attempted to register the personalized cards sent out to no avail. I've been promised call backs and I'm at the point of seeking legal counsel. MY contact is [protected] and my address is 111 Liberty Rd Federalsburg MD 21632

green dot mastercard

I loaded 450 on my green dot personalized card which I thought was already activated. When I realized after loading it that it wasn't activated I went to do so only to be told the birthday was entered wrong and I could not activate my card or access my money. I'm so angry that won't let my verify my identity any way. I have offered to send picture id for 3 days I have called asking for a supervisor to call me back and only get the run around

card on block wont let me use it

This Gloria Moore my card info [protected] exp.10/23 security code 666 ssn.[protected] phone [protected] .I'm having problems using my card due to block on my card I can't use it anywhere customer service said they were going to send a code to my phone but I never get the codes to activate and unblock I need my money off the card right away it been on block 25 and the other one on the 30th

walmart money card

Keep charging me monthly fee when they shouldn't be. $500 plus in monthly deposits or direct deposit is supposed to waive the monthly fee, but they often charge it anyway. Excuses used when calling customer service is there isn't a deposit of $500 plus one time, or it has to be $1000 not $500. Customer service is terrible and there is no one to talk to who will follow the terms of my card and give me the monthly fee back. Dishonest business practices. Poor customer service.