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Home Depot / ge refrigerator delivery

1 Snellville, GA, United States

On Dec. 22nd I was scheduled to have my refrigerator and second icemaker installed. I received a call at 10am I missed it . I called them right back at 10am to inform them I was at home and available. They informed me they would be there by 1030am. I sat in my living room with both parents sitting and they never showed up. At 1130 I called the delivery service and support told me they were on another delivery. I was like but they never came here. It is now 4pm I called the 800 number on my email. They informed me I should have a tag on my door. the tag was on the ground. No one ever knocked on my door or rang my bell and the deliverers told dispatch they waited 30 min and got no response. They would not come back. The delivery was changed from Dec 26 to Dec27th Next delivery they change out old frig and replace new frig but tell me the second ice maker is broke and that I have to call and have them send another and another delivery would have to be made. Jan 2nd the delivery was made but only bringing the ice maker the person said he was not qualified to install the icemaker. Jan 4th the guys come to install icemaker. They did just that installed Ice maker hey didnt change the water line so the icemaker would work for both icemakers. I am now having to have them come yet again on the 10th to correctly install the icemaker. I am beyond disappointed with the delivery service you have to ship product. I left a message with the manager at the home depot in Snellville with no return call back as of yet. I spoke to the salesperson and she directed me to call the manager of shipping services. It should not have taken this long. I pray I will be done with home depot and this delivery service. I have used home depot for a lot of things and this has never happened. I promise I will never purchase any more big items from your establishment again. Pissed

Jo
Jan 9, 2019

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