Atlanta, New Jersey
United States - 30339-1834
I spoke with someone and was told you did not price match on line, so I went to your local store when I was told they did price match but the item I wanted was on line only. This was a lie since I saw it in lexington s. C. Now you are telling me the only items I can buy online are your specials of the day, seems to me I was told anything just to get me off the puter, item 1191819 was forsale at big lots for 30.00, caparing them to your price of 100.00, since my husband and I shop your store for all our do it yourself projects I never expected to be treated in the run around till your worn out game, im terribly disapointed in your handling of this matter and will not be doing any holiday shopping at your stores this christmas.
Sincerely ms. Kim g. Young
This is a copy of the e-mail I sent to the Home Depot customer service center. I did get a reply back stateing they would have someone from the store call me, they never did. I remailed them and told them so, they said it would go to corporate now and some one would call me, still no call. I e-mailed them again, no response as of yet. I did try the customer service line since there is no address or phone number for corporate listed anywhere, but I was on hold for 1/2 an hour before hanging up.
I purchased a 10'x10' Princeton shed on 7/22/04. At no time did the salesperson nor the manager who was also assisting me inform me of any additional items that would be needed to complete the construction of the shed. I was informed that the partially assembled shed came in 2 large boxes/crates and would not fit in my small Ford pickup, so I would need it delivered or rent their truck. When the shed was delivered I found that it was 1 package the size of a sheet of plywood about 8? high (It would have fit on my truck).
After spreading half of the unassembled shed across my lawn and started to build it, I learned from the instruction manual that the flooring and roofing materials were not included. I have no problem putting the shed together, that's why I bought a kit and not a prebuilt shed. I do have a problem not being informed by the salesperson and manager that I needed to purchase additional materials. If I had known this at the time of purchase, I would have looked at a prebuilt shed. After paying $700 for the shed, I do not feel it was necessary or right to have to pay $50 for delivery (which I did not need) and another $200+ for flooring and roofing materials (which I should have been told were not included).
This was an extremely inconvenient situation that required additional trips back to the store, interruptions in my construction time, and more money than I wanted to spend. This problem would have been avoided if the salesperson/manager had been more informative. Something needs to be done so that future customers do not have the same situation happen to them.
I am very frustrated with this situation and hope that you can help alleviate this situation. In what way is Home Depot willing to reimburse me for this problem? I buy a lot from your store; feel it to be better than Lowe's, but I have never had the same situation happen to me at Lowe's.
Please feel free to contact me at any time at work 717-***-*** and/or my home at 717-***-*** if you would like to discuss the matter further. I have not gone back to the Home Depot since and the store is less than a mile from my house.
We ordered kitchen cabinets from Home Depot in May, 2007. When cabinets were installed, there were poor quality issues, bad measurements, wrong size cabinets ordered. 2 cabinets & a couple of doors had to be replaced. The cabinet sides were particle board, covered with a plastic woodgrain that peeled off when painters tape was removed. After an installation that took 7 months to complete, we are stuck with poor-quality cabinets that had a top quality price. Home Depot-Atlanta has given a partial refund, but refuses to discuss the matter anymore. We feel that we paid more than double the value of these cabinets because of the Thomasville name.
Obviously, we don't recommend Home Depot to anyone!
I ordered a 82 1/4 inch custom-order door from Home Depot. Supplier -Emco. The door that was delivered measured 81 inches yielding a 1 inch gap at the bottom of the door, rendering the door virtually useless. Response from Assistant Manager: "Thats the way all these doors are delivered from the manufacturer - anywhere from 1 -1 3/4 inch smaller than the Rough Opening size". After a frustrating debate with this individual he said "there are no returns or refunds on custom orders due to company policy- sorry about the gap at the bottom of the door - perhaps you should shim out the door frame at the top by 1 inch then it should fit." I say this is totally unacceptable. What is the purpose of a customer order? A 1/4 inch gap at bottom of the door could be acceptable and compensated by adjusting by the door sweep. If had wanted an 81 inch door, I would have ordered one. Home Depot's arrogance really miffed me. This situation is just not right and their response is not acceptable. "You can do it - and we can help?" Right! Next step, escalation to Store Manager and then to District Manager, President of Home Depot Canada, then small claims court. My patience with this company has now run out. There are other building suppliers out there and they will get my business in the future.
Stan, Wilmington, NC. We purchased a Maytag French Door bottom freezer Stainless Steel model MFD2561KES unit...
In January of '06 we purchased a GE water heater with installation and lifetime labor extended warranty from Home Depot. 2 1/2 year later, this past Monday night, the tank developed a leak and flooded our basement. For the past 3 days I have been on the phone and in person with the store, Executive customer relations, GE and the Warranty department, and they have still failed to replace our water heater under the warranty. I don't think I have EVER come across a more incompetent bunch of ###s in my life. I have been given nothing but the runaround and excuses. The latest was the store manager, David Moriarty, who told me yesterday, when he said that the installer was coming, he got it confused with another customer by mistake. UNBELIEVABLY. We haven't been able to take a shower, or wash dishes or clothes for over 3 days now, with little end in sight. NEVER buy a major appliance from these incompetent thieves. And DEFINATELY do NOT but an extended warranty. It's as worthless as they are.
In February of 2008, purchased 2 new exterior doors, 2 new storm doors and four new interior doors. Scheduled installation for March (all doors were to be in). Installation was to be done by H.D. sub-contractors (one to do the exterior doors and a different one to do the interior doors). I took a vacation day to be there for this work. Note: H.D. uses one installation contractor in this area who subs his work out to other sub contractors! The installers arrived to do the 4 exterior doors. They set-up to do the front exterior door, only to find out that the door was the wrong handed door. The front custom storm door was not in. They went to install the custom interior kitchen door only to find it had hairline cracks in it and now had to be reordered. They left the kitchen storm door and materials in my garage. H.D. went and found another door from one of the other stores and had it delivered to Waltham. Scheduled another vacation day for the install. Recieved a phone call from the installer late that morning only to tell me the door came in incorrect. This time the box was marked correct on the outside but was the opposite handed door in the box. Now they had to find another one and I would now have to take more time off! A different installer came back this time and only had time to do the front exterior and storm door install. He left the new kitchen door replacement in my garage and would have to ccome back another day to do it's install. That weekend I checked out the "new" custom kitchen door, only to find out they brought back the same door which was rejected! Would now have to wait almost another month to get this door reordered and installed. Another vacation day lost, installer came back took off the old kitchen door and tried to install the new one. Only to find out that the door hinges were manufactured incorrectly (door cut wrong). Temporarily installed door and ordered another door. Keep in mind, that the kitchen storm door has been in the garage all this time. The new door arrived and was to be installed by the manufacturer's rep and not the sub contractor. Did this on a Saturday (lucky me I didn't have to take another vacation day, right). He took off the temporary door installation, only to find out that the sub-contractor did a "make shift" job on building out the side studs. Went and picked up 2x4's and had the new door installed properly by the manufacturer's rep. NOTE: This door was measured by the sub-contractor and said it needed to be custom made. According to the manufacturer's rep, an off the shelf door would have fit (which would have saved me money & time). Now I have to call the sub contractor back to come out and install the kitchen storm door, which was not the responsibilty of the manufacture's rep who only was representing the extrior door company (another day off). The owner's son came out to do the work. Installed the door and determined this door was warped. Had to now reorder the custom storm door. Door came in and was installed by a different sub-contractor (another day off from work). Now keep in mind, this entire project which was to be completed in one possibly two days by two sub-contractros, did not get completed until September 2008 (took approximately 7 months form the original order). Lets talk about the interior door replacements: These were custom sized doors (measured by the sub-contractor) and were to replace existing slab doors. These doors were measured to fit over a wall-to-wall carpet (not installed). The doors were installed on the very first day they were scheduled and seemed to be just fine. The carpet came in and was installed. Only then did I find out that only two of the four doors were cut properly. Being very frustrated and not wanting to take more time off from work, I planed one door by myself and got that to work. Tried to plane the second door only to find out the bottom plug of the door was almost completely gone (cut-off during initial installation). These doors were to be custom made and there should have had at least 1" of plug in the bottom of the doors. Also during all of this time, two of the interior doors were hitting the srike plates and would not close. My front exterior door was hitting the strike plate and had dropped to the strike plate side. My exterior front storm door had dropped and could not be locked. Had to schedule another day off for both the exterior sub-contractor and the interior sub-contractor to come back to fix the problems. For the most part, they were resolved (front exterior door still swings in by itself and the storm door is not plum/level but locks). I paid for all of the materials up front and had a balance of appx $2000 for the labor/installation. During this whole process, I dealt with the same expediter at H.D. and he was always very understanding and apologetic. Said he had never had an order for work go so wrong. From the get go, I told him we would need to address all of my lost wages (vacation time) if & when this work was completed. He agreed! I met with him and discussed what I thought would be a fair reimbursement for my time ($1400.00 could have been more). My daily salary is $280.00). He said he would discuss it with his manager. Approximately 45 days later [protected]) a service manager called and left a message that they were going to give me a 10% discount!!! They want $1743.00 for the install. I called and talked with the service manager who was told to talk to me by the store manager. I told him it was unacceptable and that I needed to discuss this with the manager (who was not in). I will be calling him onthe 25th. FINALLY, NEVER WOULD I USE A HOME DEPOT INSTALLATION SERVICE OF ANY KIND! ALSO, IF THIS ISN'T RESOLVED TO "MY SATISFACTION", I WILL NEVER STEP FOOT IN A HOME DEPOT AGAIN (THERE IS A COMPETITOR!).
I went to the home depot in joliet, il just off of rt 30 and i-55 today (Wanted to check out different fireplaces). Anyway, I am walkinga round and looking at other things on the way to the fireplace and pass up two home depot employees talking about a putz (Customer) that one of them had helped earlier that day. Then when I tried to pay for some light bulbs the person at the cash register stopped ringing me up (She scanned the item, took my money, and started helping another employee standing next to her with a problem with her cash register) when it would have taken all of three seconds to get my change and then go to help the other employee.
We had a large living room carpeted by home depot. We purchased the carpet through them and had them install it. The carpet was extremely poorly installed. There are ripples going all the way across the floor as well as little mounds against all of the walls. Obviously the installers did not know what they were doing — the carpet was not properly stretched. I even had a contractor come in and tell me he has never seen such a poor installation job. I contacted home depot regarding this issue and they ignored my complaint. I contacted them a second time and they simply sent a letter — complete with typos — telling me that my complaint was 'rejected'. I would never have anything installed by home depot again — we are stcuk with this awful carpet that guests trip over and many comment on. Of course, we are always happy to tell them just who installed our carpet just in case they are looking for the worst carpet installation service in the country,
I'll keep it as brief as possible. September 2007 I used my American Express 'Points' to buy Home Depot Gift Cards. I used a $500 card and had just over $400 left on it. In January this year I wanted to buy something else but the card wasn't in my wallet, it was missing.
I assumed Home Depot could track the card, cancel it and issue me a new one if it hadn't been found and used. I thought they could do this by using the last four numbers printed on my receipt from the first time I used it. Boy was I wrong to assume that Home Depot could possibly be that smart. They told me they don't keep track of Gift Cards, it's American Express that should keep track!
Now if I found the card and went to use it, how could Home Depot possibly debit my card if they 'don't keep track of gift card numbers'? Also, how on earth do they expect American Express to do this? I've been trying to find someone to help me for the past ten months since I lost the card. Is Home Depot's system really so antiquated that they can't keep track of their Gift Cards or are the Corporate staff just a bunch of pathetic ###s?
Writing this may help get it off my chest but it doesn't solve the problem. I'm sure someone somewhere has some common sense and can actually get to the bottom of this.
Until then, I'll be shopping at Lowes or the Do It Center.
September 15, 2008 Dear Home Depot Manager: On July 7, 2008 I purchased Storm Windows from your...
Recently I visited this store two different days to purchase a lawn trimmer and a shovel handle. I waited in...
I absolutely concur with the thayers, as well as glenn rawsky. It doesn't seem to matter where you buy...
We purchased premium Stainmaster carpet (near the very top of the price line) from Home Depot about six months ago, and it stains far worse in a matter of months than the carpet we removed which was fifteen years old. Things which normally did not stain our old carpet (like plain old dirt) stain the new carpet. Stain removal products which worked on our old carpet don't work on the new "Stainmaster" carpet. The carpet is essentially worthless, and we believe we have wasted $5, 000. They should call this carpet "StainEasy" for honesty in advertising!
On July 19, 2008 my husband and I purchased $190.26 worth of items at the Blairsville Home Depot. We also...
Last Father's Day my daughter purchased a $40 gift card for me at Home Depot. I lost it before I had a chance to use it. With my daughter's receipt of purchase in hand I explained to the local store that I lost the card. They refused to replace it saying that there was no way they could trace whether or not the card had been used. I wrote to the store manager and the company CEO explaining my loss including a copy of my daughter's receipt, but neither of them has responded to my registered letter. Beware of purchasing a gift card from Home Depot: Do not lose it or you will be out!
I ordered a master bathroom vanity set which included a double-bowl granite countertop on 11/11/2005. My...
I was in line for 45 min! When I got to the checkout the lady told me that I wrote the wrong #'s down for a code on the wire I cut. The problem is I didn't cut it and I didn't write the code down. Another employee from the store did. I had to go back and find the correct code and stand in line again! Terrible service! ...Then again when i got to the checkout they forgot to put the wire in the bag. When I got home I was furrious! I called and nobody knew nothing. I went down and talked to the manager where he pretty much gave me a new wire and that was it. I feel like he didn't do anything special to make me want to shop there again. What a joke! I just sent them a letter using www.complaintsmailed.com that should arrive on their steps soon. I hope they listen to the letter! The last one i sent to the airlines worked well.
Went to Home Depot to purchase installed carpet. I had measured 36 Sq yds. Person sent to measure came up...
I have recently been shopping around for tile and bath tubs. I have gone into Home Depot more than once and I must say, I am VERY happy that I have not bought anything from them. First of all, even if I did want to buy anything from them I couldn't because no one would help me. Apparently my money is not good enough! Also in the past my husband had to yell "Can anyone help me" at the top of his lungs to get someone to stop and ask him if he needed any help. Yesterday we were in Home Depot looking at bath tubs, and after looking for some one who worked there for 10 minutes found a nice young man. He was very informative but not in bath tubs. He let us know that he had no clue about warrenties, installation ect. In fact he told us he didn't really care because hockey season is starting soon and he was much more interested in that. The one lady that he found for us that did know something about the bath tub we were interested in left us to find out some information and never came back. As we were leaving the store we saw her chatting with other customers. I know we are a young couple (24 years old) but we know how to save money for things we want and that day we had money to spend that we have saved. I am glad to know that Home Depot will NEVER get a cent out of my pockets.