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4.2 11298 Reviews

Home Depot Complaints Summary

231 Resolved
2152 Unresolved
Our verdict: With Home Depot's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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7:47 am EST

Home Depot flooring install - breach of agreement

Hello,

I purchased tile flooring from the Keller store.
Measure 10/09/2018, Paid and signed agreement 10/12, pulled floor up Nov 1st.
That is the last time anything got done. My house has been torn up for just under 3 months. I have been sleeping on the floor. I have taken off work 3 different times for various appointments to hopefully get the floor installed.

Bottom line... on Jan 22nd, the installer came over again to lay the tile. Once again he told me he couldn't do it. This time he said the floor wasn't level and it would cost more money. Why didn't they notice that from day one?
If you look at the BBB website you will see that this is the same treatment Cooper Flooring other customers of HD. I can't believe you still use them!

I canceled the order. I couldn't take the stress of this any longer. My house was torn up for Thanksgiving, Christmas and New Year! I couldn't have anyone visit. I missed work and didn't get paid.

I spoke with Ryan from the HD store. He said he would refund the complete amount charged to my card $2233.52 I asked him twice if he was telling the truth about crediting me a full refund. He said yes and would email me a receipt. I never got the receipt and the credit back to my card was only $1702.62.

Ryan also said that Cooper Flooring would pay the extra money to fix the floor, but I wouldn't trust that company to lay a throw rug down on my floor after all this trouble!

I feel HD is in breach of our agreement and I should receive the rest of my refund.
The contract says start date 10/12/2018 End Date No 12, 2018... Missed that target by a mile!

Carolyn Badura
7505 Olympia Trl
Ft Worth, TX 76137
817.975.0698

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10:27 am EST

Home Depot warranty service department

On December 29, 2018, our Samsung washing machine became disabled. On December 31, 2018, I called the Warranty Service Department. They scheduled an appointment on January 2, 2019. On January 2, 2019, I was informed they were not able to come and rescheduled for January 8, 2019. On January 8, 2019, they arrived, and informed they did not have the correct parts. They returned for the second time and AGAIN, they did not have the correct parts. Yesterday, (for the third time), returned AGAIN and did not have the correct part. Now, it's January 29, 2019 and still, the machine has not been repaired.
This is unacceptable. It has cost money for laundry, the frustration of never getting the machine fixed, and the disrespect for the customer. I am in the process of contacting the Better Business Bureau as well as informing family and friends of the chaos Home Depot has caused.
I will never purchase another appliance as well any other item.
Explain how would you feel if you have not had a washing machine since December 29, 2019. Calculate how much expense it would have COST you.

I called the company yesterday, and now they plan to get back to me today (yes, another day later).

MY suggestion to everyone, never buy an appliance at Home Depot.

I'm saddened this has happened. I had respect for Home Depot and purchased many items but now I'm done.

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Marcus Brown8
, US
Feb 14, 2019 10:50 pm EST

You know the warranty is with Samsung right? You do realize that right?

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12:02 pm EST
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Home Depot manager's behaviour

Home Depot Store # 4714
5617 Sprague Ave.
Spokane, Wash. 99212

The manager was very rude and heartless to an American Veteran. Manager spoke with un-professional attitude.

The veteran has been purchasing items from Home Depot for along time and had always received a small veteran's discount. On day of incident, discount was denied to veteran in a way that was very rude by the very rude manager. This event was witnessed by other people and has now been put on the WEB for others to see. To allow a manager to do something like this certainly causes me to consider buying items I need at a different store other than Home Depot and other people who here of this are also considering the same. The veteran calculates his budget and included purchase at Home Depot. I am sure his budget will not include your store anymore because of the managers behavior.

James Treadwell

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Update by David Treadwell
Jan 21, 2019 12:07 pm EST

Bad store manager behavior at store # 4714 located in Spokane Washington at 5617 E. Sprague Ave. Manager mis-treated a veteran and was filmed by other shoppers.

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Againstthewind
, US
Jan 22, 2019 5:35 pm EST
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My husband experienced the same situation at the Home Depot Store in Newark, Delaware as the previous review I just read from Spokane, Wash. He always uses Home Depot whenever we need wood, chain saws, you name it and his 10% Veteran's discount was always accepted. This December of 2018, he had over $300 worth of merchandise to check out and the cashier said, "Oh, I don't think I can take that, let me call the supervisor", The lady supervisor also denied the discount, so my husband instructed the cashier to stop checking out the merchandise. He did not want it and as of today he will not set foot in a Home Depot again. He had no problem at Lowe's and was able to finish his Christmas shopping for the men in the family. Signed againstthewind

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7:14 pm EST
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Home Depot shower head

I drove and hour to purchase a shower head that Home Depot told me on the phone they had. When I got there they didn't have it. All they had was the display which was laying there. I picked it up and went to the service desk and asked for a manager to see if I could purchase it. They said it may not work but I said I'll buy it as is. They told me no. I offered to pay full price. The lady Karen that works in plumbing still said no because the manager had said no to her on the phone. I drove just over an hour and would have been happy with the shower head. They only had the one bronze one that was a display. Finally I gave up and drove all the way back home without a shower head that I needed that they had. This is ridiculous. I will not shop at any Home Depot anymore. Lowe's will get my business. This was the Home Depot in Spartanburg SC on Dorman Centre drive. The ladies name that went out of her way not to help me was Karen.

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10:50 am EST
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Home Depot flooring install

We decided to go with Hime Depot to get our floors changed in our house based off of the convenience they described. Well that was a lie. They told us that it would only take 1 day which it took 4 and this was right before Christmas so it gave us 2 days to get our house back in order before Christmas Eve. I paid extra so that I would not have to be home to move furniture. They sent 1 guy to do the install of the flooring and to move the furniture. I had to take off from work to help him move the furniture because he couldn't do it by his self without tearing it up. I also had to help pull up part of the existing flooring because this guy was so slow. He told me that it would take 2 days and that the second day he would bring help. The second day I had to leave work at lunch time because he was sent by his self again. On the second day I showed him gaps in the flooring he had already installed. He didn't fix it and now it was going to take a third day to finish. No one showed up the 3rd day and Brandon from Romanoff a contracting company thelat home depot uses told me that they might be able to get someone here the 4th day but if not it would be after Christmas. My house was in bad shape. I called the home depot in Winchester Tennessee where I paid for the services and talked to Austin. He said they were a third party and they couldn't make them send someone to finish the job. They found someone to come on the 4th day and they finished but they didn't fix any of the issues. They also told my wife that she had to sign a form saying the install was complete. When I returned home I saw the gaps in the flooring were still there and there was some quarter round that had the nails sticking out of it by 1/4 of on inch. I called the Austin from home depot to complain again and for weeks I would get the run around and he would tell me that they were going to compensate me for the inconveniences that had occurred. That too was a lie. After being told I still had to deal with the 3rd party Brandon they told me that Trent the store manager at the Home Depot in Winchester Tennessee store said there would be no compensation. I also had to buy more flooring because the first installer messed up some. I am very disappointed with the way Home Depot handels their self. They want your money and then don't care about how it goes.

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1:38 pm EST
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Home Depot appliance order and delivery

On Jan 14 2019 in Galveston, Tx I ordered appliances totaling 9500.00 chose delivery date and they were supposed to be delivered on Jan 18 2019 to 8700 front beach Road #1101 Panama City Beach Fl, I booked a flight to be there for the delivery, 5 hour flight, flew to Panama City on the 16th to Panama city so I could be there for the delivery, checked status this morning Jan 17 and the ship date had been changed to Feb 8 2019, called home Depot at 1-800-430-3376 talked to lady on phone and she checked status and told me that someone had called me to inform me on the back order, I told her no one had called me at all. So now I'm setting here in Panama City Beach with no appliances, wasted trip and very costly, there is no reason why the order should have been confirmed for delivery on the 18 Jan 2019. This is not the only time this has happened with Home Depot, guess I have not learned my lesson after spending thousands of dollars over the years with home depot, maybe its time to choose Lowes for the future.
Harvey Haylock [protected]

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12:23 pm EST

Home Depot laying of flooring

We bought flooring from home depot (hd) and arranged for their contractors to lay it in 3 bathrooms.
Whilst laying the flooring they severed a water pipe ($1000 to fix - we had to find a plumber and plasterer) the company promised to pay that as soon as we sent them these invoices the next week after 4 weeks and numerous msg with this company we contacted the manager of hd the check was sent the following week.
Now the flooring is bubbling - again no resolutuion from the company - we contacted the manager from hd who said they were coming last week to fix the problem - guess what they never contacted us or showed up. I feel this has been a huge waste of money and poor workmanship from hd contractors - advise steer clear from hd flooring contractors. We have used hd contractors to install blinds in the past and were very satisfied with their professionalism and follow up.

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2:53 pm EST
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Home Depot credit card

Enticed to get a hd credit card 0% interest for 1 yr if you spend over a certain amount which we did. We were building a garage and breezeway and needed many more items. We were led to believe we could use that same card and it would be 0%. Notttt! we made multi trips to hd some items less some items more, but all under $200 but way over $200 all together. Imagine my surprise when I got a bill with interest. When I called I was told it was only for the original order. Each order has to be over. Very deceiving. We could have used our cabela's card and gotten points, what a waste. We spent so much money there. Well we are not done yet so lowes, ace hardware, valu home center here we come

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1:41 am EST

Home Depot ge refrigerator delivery

On Dec. 22nd I was scheduled to have my refrigerator and second icemaker installed. I received a call at 10am I missed it . I called them right back at 10am to inform them I was at home and available. They informed me they would be there by 1030am. I sat in my living room with both parents sitting and they never showed up. At 1130 I called the delivery service and support told me they were on another delivery. I was like but they never came here. It is now 4pm I called the 800 number on my email. They informed me I should have a tag on my door. the tag was on the ground. No one ever knocked on my door or rang my bell and the deliverers told dispatch they waited 30 min and got no response. They would not come back. The delivery was changed from Dec 26 to Dec27th Next delivery they change out old frig and replace new frig but tell me the second ice maker is broke and that I have to call and have them send another and another delivery would have to be made. Jan 2nd the delivery was made but only bringing the ice maker the person said he was not qualified to install the icemaker. Jan 4th the guys come to install icemaker. They did just that installed Ice maker hey didnt change the water line so the icemaker would work for both icemakers. I am now having to have them come yet again on the 10th to correctly install the icemaker. I am beyond disappointed with the delivery service you have to ship product. I left a message with the manager at the home depot in Snellville with no return call back as of yet. I spoke to the salesperson and she directed me to call the manager of shipping services. It should not have taken this long. I pray I will be done with home depot and this delivery service. I have used home depot for a lot of things and this has never happened. I promise I will never purchase any more big items from your establishment again. Pissed

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7:47 am EST

Home Depot access to product and store

I am restoring a forclosure house and shop at hd almost every day for the last 3 months. Almost every time I am in the store there is one or more aisle closed off with gates. Some times there is not any activity in the aisle, or only one end has a gate up.

Other issue is that one of the entrance to the store near the pro parking is compleatly blocked by carts or pro parking. I have experienced several close calls with vehicles and people or carts that people are pushing after the make there way around all the obstructions and then try to get to their vehicle walking in the main travel lane.

In summer the entire side walk, in front of the store and fire lane, is blocked with product.

Let me know if you want more photos.

Mike plitt

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8:05 am EST
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Home Depot credit card

I had closed my home depot credit card account, the woman at the register said that if I opened a new card I would receive $50.00 off my next purchase.
I fell for their scam, they kept my old card open - reported I had not made a payment for a charge I didn't make, ran up what they claim was a purchase of less than $30.00.
It was a complete fraud!

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6:15 pm EST
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Home Depot freight team management

I worked for home depot tehachapi for 9 months and was getting yelled at by another employee, or to say bullied. I reported every time I was and the other employees he was bulling. We unload trucks. He started yelling at a kid for grabbing a bottle of water, I told him to stop, he told me to stay out it, I said im going to tell management, which I told management numerous times, he ran over and got in my face, 1 in ch away and said really, on camera. He was wearing a collard shirt, as hes in my face I used my index finger and thumb and pulled him 1 inch closer and said really, there was know altercation, I asked him him to stop, and told him I was bullied as a kid in which he said he would stop because he was also bullied... We hugged and it was over, no help from management... Well 2 months later I notice this kid is taking a 30min break every knight I told management. They wrote him up because he always leaves early for break. Since I got him in trouble he used his bulling experience and said I picked him off the ground... Note its on tape I did nothing of the sort. It was his word and a guy named gage who you fired for shop lifting, I didnt deserve it ask all the employees at or store. Every night the kid that said I assault him ask me if he look high. I told management and they did nothing. Something is wrong in this store. All I want is my job back. I was a hour early every nite and bothered no one, I drove 61 every night read what termination paper says, you got rid of the bully and the thief, I love home depot, my uncle been with you guys 30+ years,

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Update by louis ray cornell
Jan 04, 2019 6:17 pm EST

lets see if homedepot is really fare

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Vet21
, US
Jan 12, 2019 2:25 pm EST

It is a pity that someone has to be bullied while trying to do their job to the best of their ability.

We too just had a bad experience with the Tehachapi, CA Home Depot. We purchased a GE Dishwasher to be delivered and installed with the old dishwasher being removed. Instead on the date of the delivery, we got two warehousemen that spoke Spanish to each other which is rude. They stated that they DO NOT remove NOR Install. We paid extra for installation and and extended warranty. We thought that Home Depot would have installers do the work. WRONG. And we were going to hire Home Depot to do other interior work for us.

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1:46 pm EST

Home Depot home depot would not replace a product they sold with warranty!!! bad business

I bought 2 back pack leaf blowers for my son in laws. Both tore up.. Wasn't worth 2 cents from day one! (remington) I paid over 400.00. When returned to store to find out what to do. The store charged me to send them back. Then remington charged me to fix one of them. They blamed it on owner.. This is not true! They took very good care of them. They put the blame on the owners to keep from taking responsibility for the crappy product. So they said that both leaf blowers that tore up that were used by different people at different places tore up about the same time is the owners fault both tore up... Both was crap... When we purchased them. I could not get replacement or money back. Remington customer service sucks! But home depot would not make the product they sold to me good. I spent now well over 500.00 for purchase and repairs and the stupid thing still wouldn't blow out a candle. The home depot store in cedartown ga. Says sorry there is nothing we can do its remington. Well home depot.com took my money for the remington product (junk) they sold. Home depot should refund my money. I spend thousands of dollars there every year for the past 10 years and I get this kind of crappy business.. I wouldn't be afraid to say I have spent 200 thousand dollars at that store with building our house and all appliances bought there. This is a shame. I am requesting a full refund of this junk and money I spent trying to get them repaired which is a total of 558.95. Please contact me via email ([protected]@aol.com) to see if this can be resolved.

Hello, shane+or+melinda

View orders from

Dec. 14, 2017 order #w911456356 $402.88

Pick up at
Cedartown, ga #6942

1500 rome highway

Cedartown, ga 30125

[protected]

Pickup person:

Shane hester

Package 2
Cedartown, ga #6942

1500 rome highway

Cedartown, ga 30125

[protected]
Ordered

Dec. 14

Picked up

Dec. 20
Item image
Remington 145 mph 445 cfm 2-cycle 27cc gas backpack leaf blower
Qty: 2
$188.26 /item

$376.52

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6:43 am EST

Home Depot flooring

I've already called in a complaint but wanted to also submit it in writing.
I purchased flooring to be installed, when the installers came they tore up over 1/2 my flooring then complained there was mold and the floor was wet (there was no mold and the floor was dry)
They left my living/dining room a mess with half the floor tore up and debris from the old flooring everywhere.
I have no idea when the flooring will be put in and feel like I should be compensated for my time lost from work and having to finish removing the flooring myself as well as the frustration and inconvenience this has caused me.
I'm a single older woman and I can't afford to take time off work especially when the flooring never was finished and I'll need to take additional time off to get the job finished.
I enclosed a picture of how they left my house and how it looked after I finished removing all the old flooring so I could live in my home until the flooring is finished

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6:24 pm EST

Home Depot home depot credit card

Do not get this card! We were duped into applying for this card by home depot giving a large credit on the purchase. Well, wouldn't you think if we had a balance left that we would have a received a statement saying so? Nope! Only because we receive a monthly statement on inquires etc. On our credit did we see we had been reported for being 30 days over due of a $4 payment, now doubled to $8. Forget trying to find someone to talk to by searching on line. I was transferred here, there, everywhere and back again. Certainly took more than $8 worth of my time. Finally talked with a woman who admitted that we had never received a statement, as they did not have our mailing address. And admonished me... You should have known you had balance. Ha, if we had known, how would we have known where to send it to anyway? However blah blah blah she said nothing I can do except send up a dispute to the cc company. Received form cardmember services 3! Letters, yep, 3 letters, to the correct address, saying so sorry, you are screwed for being overdue for the $8, but in our generosity we will inform the credit reporting agencies of your dispute. So much for an 840 credit score. Do not get this card!

Sounds like similar experiences others are also having.

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2:02 pm EST

Home Depot customer service

On December 29, 2018, I made a purchase at the Home Depot location on Hurstbourne. The cashiers name was Mary. I tried to use my veterans discount. She was not only rude when she explained your new policy but very inconsiderate.
Her explanation was basically put totally on corporate and if I didn't like it contact corporate.
My feeling is if you are making such a difference between a retired veteran and a veteran wounded in Vietnam not being worth a discount only on holidays, I will not shop there.
Wayne Hall

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9:20 am EST

Home Depot delivery of my refrigerator

My husband purchased a refrigerator for my Christmas present before Christmas. The delivery date was set for the Friday after Christmas.
My husband gave the sales person at Home Depot the delivery address (We had purchased a dishwasher and oven just before Thanksgiving, and it was delivered to the same address).
Yesterday, on the set delivery date, my brother-in-law, drove down our county road into my driveway, followed by the delivery truck for Home Depot. The address on the paperwork for delivery of my refrigerator was that of my sister and brother-in-law. We don't even share the same name, much less address.
The delivery men were unable to deliver the refrigerator to me, even though it was already paid for, was in my name, and they were parked in my driveway, because of the mistaken address on the paperwork. Now, mind you, my husband gave the correct address (he does not even know my sister's address), and the refrigerator was paid for at the store of purchase, and the refrigerator was in my name. The delivery men were very nice, they called corporate, but were unable to be given permission to deliver my refrigerator, even though they were sitting in my driveway.
I called our local Home Depot store where the refrigerator was purchased, and I talked to a nice sales person in Appliances. He called corporate a couple of times, then he talked to the manager a couple of times, and he was still unable to straighten it out and authorize the delivery of my refrigerator that was still sitting in the truck in my driveway.
The delivery men finally had to leave to deliver more things on their route.
My husband and I went in to the Home Depot last evening to talk to the associate that sold him the refrigerator for my Christmas present, and she was unable to fathom how this all happened. The soonest delivery date now is one week. Again. We have already cleaned out our old refrigerator, cleaned the space all around it, the house is a mess, waiting for the delivery of my refrigerator. The Home Depot associates did offer to give us a loaner refrigerator in the meantime, but we will just use our old one until delivery of my new one.
My point is this. My sister's yard is all torn up from the delivery truck getting stuck in her driveway and yard (my brother-in-law had to pull them out with his giant truck), I didn't get my refrigerator on scheduled delivery (I had to leave my business early to be here when it was to be delivered), now my refrigerator won't be here for another week (my house is in disarray), my sister is planning to purchase a new kitchen from Home Depot (now she is reconsidering), the sales manager assured me there would be some sort of compensation (nothing was offered at the store during he visit and set-up of new delivery date), and I still do not have my refrigerator.
I would appreciate a response from Home Depot Corporate.
Thank you,
Dr Beverly Chevallier
[protected]

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8:56 pm EST

Home Depot door installation

had someone come and measure on sept. 22nd. immediately proceeded to purchase door. Finally got door installed on Dec. 29th. Then to top it off I did not get the screen with the door. Had to go back to store and go thru B/S to get another screen which had to be ordered, now wait again. Rediculous to wait that long to have a door put in. Learned a lesson from now on I will go to a door and window company and they will order or make the doors and windows and have them installed within 2 weeks. Associates in the store lie when you question them on how long it will take because if they were honest they know you would not go thru them. I got no remorse or compensation and I will do everything in my power to thwart everyone away from there when it comes to purchasing and having anything installed thru that store. You need more help and don't want to pay, that's the bottom line. all the cash registers in line with only 2 open. what a joke.

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Update by bob trayes
Dec 28, 2018 8:57 pm EST

order number H4140-137306

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5:40 pm EST

Home Depot heated jacket

i bought a jacket for my grandson for a Christmas gift and pick it up got home and someone stole the jacket out of the box. the manager did not do a damn thing to compensate me. no jacket were around anywhere so i could get another one. he did not get nothing for Christmas, we order one through another website, and still has not gotten anything, but it does not change the fact of the hassle and coming back to the store, i want someone to know about this and i want a personal apology . such [censored] how dare the steal an order out of a box what [censored]. some one better own up to this. all jerks at that home depot

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8:48 am EST

Home Depot window shutters

I requested a price quote for window shutters for my home in Soledad CA at the Salinas CA Home depot. A rep contacted me and we scheduled a date for a visit. She came to my home and provided a quote for the services we agreed on. After considering the quote we decided to go forward with the project. I contacted the rep and she never returned my call after several attempts I gave up and we never went through with the job. I am hesitant to precede with this or any other Home depot project as my confidence in your store has been diminished.

I am still in the market for window shutters.

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Home Depot Customer Reviews Overview

Home Depot is a leading home improvement retailer that offers a wide range of products and services to customers across the United States. With over 2,200 stores and a robust online presence, Home Depot has become a go-to destination for homeowners and contractors alike.

The company has received overwhelmingly positive reviews from customers, with many praising the quality of its products, the helpfulness of its staff, and the convenience of its online shopping experience. Customers have also noted the competitive pricing and frequent sales and promotions offered by Home Depot.

In addition to its retail offerings, Home Depot has also received high marks for its installation services, which include everything from flooring and countertops to windows and doors. Customers have praised the professionalism and expertise of Home Depot's installation teams, as well as the quality of the finished product.

Overall, Home Depot is a trusted and reliable source for all of your home improvement needs. Whether you're looking to tackle a DIY project or hire a professional, Home Depot has the products, services, and expertise to help you get the job done right.

Home Depot In-depth Review

Product Selection:

The range of products available at Home Depot is impressive. They offer a wide variety of items for all your home improvement needs. Whether you're looking for tools, appliances, or building materials, you'll find it here.

Quality of Products:

The quality of the products at Home Depot is top-notch. They only carry reputable brands and ensure that their products meet high standards. You can trust that anything you purchase from them will be durable and reliable.

Availability of Brands:

Home Depot offers a great selection of brands, making it easy to find your preferred choice. They have partnerships with many well-known brands, ensuring that you have plenty of options to choose from.

Pricing:

Home Depot offers competitive pricing on their products. You'll find that their prices are often comparable or even lower than other retailers. They strive to provide customers with affordable options for their home improvement needs.

Price Match Guarantee:

Home Depot has a price match guarantee, which means that if you find a lower price on an identical item elsewhere, they will match it. This ensures that you're getting the best possible price when shopping at Home Depot.

Discounts and Promotions:

Home Depot frequently offers discounts and promotions on their products. They have regular sales events and special deals, allowing customers to save even more on their purchases. Keep an eye out for these promotions to get the best deals.

Customer Service:

The staff at Home Depot are knowledgeable and experienced. They can provide expert advice and assistance with any questions or concerns you may have. You can rely on their expertise to help you make informed decisions.

Responsiveness:

Home Depot prides itself on its responsive customer service. Whether you have a question, need assistance, or have an issue with a product, their team is quick to respond and resolve any problems you may encounter.

Assistance with Product Selection:

The staff at Home Depot are always ready to help you with product selection. They can provide recommendations based on your specific needs and guide you towards the best options. You can count on their assistance to find the right products for your projects.

Online Shopping Experience:

The Home Depot website is user-friendly and easy to navigate. The design is clean and intuitive, making it simple to find the products you're looking for. Browsing through their extensive catalog is a breeze.

Product Descriptions and Images:

Home Depot provides detailed product descriptions and high-quality images on their website. This allows you to get a clear understanding of the products before making a purchase. You can trust that what you see online is what you'll receive.

Checkout Process:

The checkout process at Home Depot is smooth and efficient. They offer various payment options and ensure that your personal information is secure. You can complete your purchase with confidence and ease.

In-Store Experience:

The store layout at Home Depot is well-organized, making it easy to find what you need. The aisles are clearly labeled, and the products are neatly displayed. You won't have to spend unnecessary time searching for items.

Availability of Products:

Home Depot strives to keep their shelves stocked with a wide range of products. You'll rarely encounter out-of-stock items, ensuring that you can find what you need when you need it.

Assistance from Staff:

The staff at Home Depot are always available to assist you during your in-store experience. They are friendly, approachable, and willing to help. If you have any questions or need guidance, don't hesitate to ask for their assistance.

Delivery Options:

Home Depot offers various delivery options to suit your needs. Whether you prefer home delivery or in-store pickup, they have you covered. You can choose the option that is most convenient for you.

Timeliness of Delivery:

Home Depot is known for their prompt delivery service. They strive to deliver your products in a timely manner, ensuring that you receive them when expected. You can rely on their efficient delivery process.

Packaging and Condition of Products:

Home Depot takes great care in packaging their products to ensure they arrive in excellent condition. They use sturdy packaging materials and take precautions to prevent any damage during transit. You can expect your products to be well-protected.

Return Policy:

Home Depot has a fair and flexible return policy. If you're not satisfied with your purchase, you can return it within a specified timeframe for a refund or exchange. They make the return process hassle-free.

Ease of Returns:

Returning items to Home Depot is a straightforward process. They have dedicated return counters in-store, and their online return process is simple to follow. You can expect a smooth and hassle-free experience.

Refund Process:

Home Depot processes refunds promptly once they receive your returned items. They ensure that you receive your refund in a timely manner, making the process as convenient as possible.

Local Community Involvement:

Home Depot is actively involved in the local community. They support various community initiatives and organizations, making a positive impact in the areas they serve. You can feel good about supporting a company that gives back.

Environmental Initiatives:

Home Depot is committed to environmental sustainability. They have implemented various initiatives to reduce their environmental impact, such as recycling programs and energy-efficient products. By shopping at Home Depot, you're supporting their efforts towards a greener future.

Philanthropic Efforts:

Home Depot is dedicated to making a difference through philanthropy. They contribute to charitable organizations and disaster relief efforts, helping those in need. By choosing Home Depot, you're supporting their philanthropic endeavors.

Overall Experience:

Overall, my experience with Home Depot has been excellent. They offer a wide range of high-quality products at competitive prices. The staff is knowledgeable and helpful, both in-store and online. Their delivery service is prompt, and their return process is hassle-free. I appreciate their commitment to the community and the environment. I highly recommend Home Depot for all your home improvement needs.

Likelihood to Recommend:

I would highly recommend Home Depot to others. Their extensive product selection, competitive pricing, and excellent customer service make them a top choice for home improvement needs. You won't be disappointed with your experience.

Value for Money:

Home Depot offers great value for money. Their products are of high quality, and their prices are competitive. You'll get the best bang for your buck when shopping at Home Depot.

How to file a complaint about Home Depot?

1. Log in or create an account: To begin, ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Home Depot. Make it specific and clear, such as "Incorrect Billing on Home Depot Online Purchase" or "Poor Customer Service at Home Depot Store #123".

4. Detailing the experience: Provide a detailed account of your experience with Home Depot. Include key areas such as:

  • The nature of the product or service.
  • Specific details of the incident, including dates, locations, and any relevant staff interactions.
  • Any communication you've had with Home Depot regarding the issue, including emails, calls, or in-person conversations.
  • Steps you've taken to resolve the problem and the responses received from Home Depot.
  • The personal impact of the issue, such as inconvenience, financial loss, or emotional distress.
Remember to be factual and include as much relevant information as possible to support your complaint.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, emails, photos of the product, or any other evidence that substantiates your claim. Do not include sensitive personal information such as credit card numbers or personal identification numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with Home Depot. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.

7. Review before submission: Carefully review your complaint to ensure that all the information provided is accurate, clear, and complete. Check for spelling and grammatical errors as they can affect the credibility of your complaint.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Following the submission of your complaint, make sure to regularly check your account on ComplaintsBoard.com for any updates, responses, or further inquiries related to your complaint. Engage with any responses appropriately to facilitate the resolution of your issue.

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Home Depot contacts

Phone numbers

1800 628 0525 1800 759 2070 More phone numbers

Website

www.homedepot.com

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