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Home Depot / awful company

1 United States Review updated:
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Visited Home Depot on 03/22/09 looking for a storm door. Found what I was looking for. Came back on 03/25/09 to place the order. Sales associate was professional, knowledgeable and knew what he was talking about. Gave me a mail-in rebate, plus a 10% discount (opened a Home Depot account). Sales Associate stated that the order will be delivered with 10 days. I expected 15 days (basic delays). On 04/08/09 called Home Depot checking to see if the Storm Door has arrived to their premises so we can schedule an installation date; The sales associate stated that it will be delivered to home depot on 04/10/09 (Friday eve). I understood the sales associate and was happy to know that at least the door will be at the premise. Today Monday 04/13/09 I placed a call to schedule the installation, I get a manager her title is Expiditer (what an irony - she is supposed to expedite your order - Hahh); I gave her my phone number to look up my order. I told her I was hoping we can schedule the install this week either today or sometime this week. And all she had to say is that the door is not even delivered, and that installation services are not even available for another 2 weeks that if we can book them! I held my self back, and tried to understand what she was trying to say, but that did not help. She kept repeating her self again and again.. At that point I had to end our conversation and call Home Depot Corporate to file a complaint... All I need is a Storm Door installed soon, and not in the next season...

In Such a bad economy, while customer portfolios are shrinking in every business, holding on to your loyal customers must be or supposed to be the vendor # 1 priority. But that does not seem the case. Even if you are a come back customer, and you open a credit account with the vendor and follow the sales associate recommendations, that conduct is no longer appreciated by Home Depot. The only resolution in this case would be an advise to all readers, to pay an extra dollar and go to LOWES. My mistake was not going to LOWES thinking I would save some money, ... but you know what, I would rather be told the truth about a delivery, pay the extra dollar than being delayed over and over again after being promised something else.

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Comments

  • Ar
      11th of Jul, 2009
    0 Votes

    Visited Home Depot on 03/22/09 looking for a storm door. Found what I was looking for. Came back on 03/25/09 to place the order. Sales associate was professional, knowledgable and knew what he was talking about. Gave me a mail-in rebate, plus a 10% discount (opened a Home Depot account). Sales Associate stated that the order will be delivered with 10 days. I expected 15 days (basic delays). On 04/08/09 called Home Depot checking to see if the Storm Door has arrived to their premises so we can schedule an installation date; The sales associate stated that it will be delivered to home depot on 04/10/09 (Friday eve). I understood the sales associate and was happy to know that at least the door will be at the premise. Today Monday 04/13/09 I placed a call to schedule the installation, I get a manager her title is Expiditer (what an irony - she is supposed to expidite your order - Hahh); I gave her my phone number to look up my order. I told her I was hoping we can schedule the install this week either today or sometime this week. And all she had to say is that the door is not even delivered, and that installation services are not even available for another 2 weeks that if we can book them! I held my self back, and tried to understand what she was trying to say, but that did not help. She kept repeating her self again and again.. At that point I had to end our conversation and call Home Depot Corporate to file a complaint... All I need is a Storm Door installed soon, and not in the next season...

    In Such a bad economy, while customer portfolios are shrinking in every business, holding on to your loyal customers must be or supposed to be the vendor # 1 priority. But that does not seem the case. Even if you are a come back customer, and you open a credit account with the vendor and follow the sales associate recommendations, that conduct is no longer appreicated by Home Depot. The only resolution in this case would be an advise to all readers, to pay an extra dollar and go to LOWES. My mistake was not going to LOWES thinking I would save some money, ... but you know what, I would rather be told the truth about a delivery, pay the extra dollar than being delayed over and over again after being promised something else.

  • St
      28th of Sep, 2009
    0 Votes

    On 8-20-08 I ordered a 2, 000.00 dollar tractor from home depot's website I paid 204.00 for delivery, Home Depot delivered the tractor to my residence 4 days ago in a locked 200lbs metal cage/crate that can not be opened by the average consumer, special tools are required to set the tractor free from its prison, I called Home-Depot, The Shipping Company and they refuse to come over to my residence and set the tractor free, they actually asked me to go out and buy a drill a wrench and a rubber mallet so i can set my tractor free, Home-Depot is the worst I will never purchase anything from them as long as I live and i will tell my story to as many people as I possibly can.

  • Ma
      23rd of Dec, 2009
    0 Votes

    I was referred to a HVAC contractor by Home Depot. After deciding on this contractor who mentioned 12 month no interest on HD card, I decided to apply. I called and emailed to inquire about 12 month 0 interest. Was told via phone only 6 month existed! I noticed online that 12 mon was available on HVAC installation. I applied online and received 1200 (not enough for 12K job. I called number on temporary card to request increase. I was asked several question about credit info (i.e. car loan company, etc.)passed series of questions, but was then transferred to someone else who asked me questions about my nieces residence, ex-husband's sisters birth month, which I explained I had no knowledge. Asked about my twin sister's rental property and several other addresses. Nevertheless was denied credit because I couldn't be "verified & high fraud rate online." Explained questions had no relevance to me & credit report. Ashley, Judgmental Coach & Teresa, Credit Underwriter, (Tenn) "can't change questions." Went into store, store personnel couldn't believe my story and called credit division. Stacy & Joe (Florida call ctr), "we use public database that is in my report" I check credit report monthly, since bank institution had laptop stolen several years ago...all info correct! How would I know my ex-husband's sister's birth month! My twin sister's rental property locations or her daughter's city of residence? WHY was I denied credit with a 700+ credit score. If home depot doesn't want to give credit, say so, but don't put up BOGUS questions that have nothing to do with me!!

  • Dj
      22nd of Dec, 2010
    0 Votes

    Home Depot claim the corporate code of ethics the "do the right thing" however, they do not... they treat customer with disrespect and no diginity. Corporate policy is ahead of any reasonable customer concerns or complaints. Doing what is right sometimes requires thinking "out of the box". They do not and it is dissapointing...I personally will never set foot in another Home Depot...they are not the type people I like to do business with. I would encourage others to think about your next purchase, Lowes is the same quality and Menards is cheaper...

  • Dj
      22nd of Dec, 2010
    0 Votes

    correct...

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