Home Depot / awful company
Visited Home Depot on 03/22/09 looking for a storm door. Found what I was looking for. Came back on 03/25/09 to place the order. Sales associate was professional, knowledgeable and knew what he was talking about. Gave me a mail-in rebate, plus a 10% discount (opened a Home Depot account). Sales Associate stated that the order will be delivered with 10 days. I expected 15 days (basic delays). On 04/08/09 called Home Depot checking to see if the Storm Door has arrived to their premises so we can schedule an installation date; The sales associate stated that it will be delivered to home depot on 04/10/09 (Friday eve). I understood the sales associate and was happy to know that at least the door will be at the premise. Today Monday 04/13/09 I placed a call to schedule the installation, I get a manager her title is Expiditer (what an irony - she is supposed to expedite your order - Hahh); I gave her my phone number to look up my order. I told her I was hoping we can schedule the install this week either today or sometime this week. And all she had to say is that the door is not even delivered, and that installation services are not even available for another 2 weeks that if we can book them! I held my self back, and tried to understand what she was trying to say, but that did not help. She kept repeating her self again and again.. At that point I had to end our conversation and call Home Depot Corporate to file a complaint... All I need is a Storm Door installed soon, and not in the next season...
In Such a bad economy, while customer portfolios are shrinking in every business, holding on to your loyal customers must be or supposed to be the vendor # 1 priority. But that does not seem the case. Even if you are a come back customer, and you open a credit account with the vendor and follow the sales associate recommendations, that conduct is no longer appreciated by Home Depot. The only resolution in this case would be an advise to all readers, to pay an extra dollar and go to LOWES. My mistake was not going to LOWES thinking I would save some money, ... but you know what, I would rather be told the truth about a delivery, pay the extra dollar than being delayed over and over again after being promised something else.
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