The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

HH Gregg / won't fix

1 Nashville, TN, United States Review updated:

I bought a 52" television and a refrigerator at HH Gregg within two months of each other for a total of nearly $2000. After finally getting it straight that we live 12 miles out of the delivery zone on the TV, which was bought first, we had to go back home (65 miles away) and get a truck and go back to the store to pick it up. But oh no it wasn't at the store, we had to go all the way across Nashville to get it at the warehouse- same with the refrigerator later on. But we get the fridge home and one of the fans in the freezer doesn't work. No problem since they told us we were in their service area. We called, but no, we weren't in the service area after all- sorry his bad- and we had to call Sears to repair the fan- $125 on us with a BRAND NEW FRIDGE! Then a month later a board went out on the TV. Nope still not in the service area, even tho we were told we were, and so Sears comes again. This time it cost us over $600 to repair the TV and get a new board. DO NOT shop with HH Gregg unless you are ready to fight a battle with crappy items. The TV and fridge are still working thanks to Sears. They have had to come back two other times on the TV and now it has cost us twice the purchase price to repair it, but it has a great picture so we just do it anyway. Coming again on the 2nd of June to replace another board... grrrr. If they tell you that you are in their service area get it in writing otherwise you will be STUCK with a crappy product that YOU have to repair!

Be
Sort by: UpDate | Rating

Comments

  • Sh
      19th of Aug, 2009
    0 Votes

    My arguement is that hhgregg doesnt make the product, they just sell it. And if you would have purchased the extended warranty, all of that "cost" would have been covered and you would have had to do nothing! Just my 2 cents.

Post your comment