Appliance Parts Pros.com
reviews and complaints

If you're in need of quality appliance parts, AppliancePartsPros.com is a reliable source to consider. With a vast selection of parts for various appliances, their quick shipping and detailed diagrams make it easy to find the right part for your needs. Customers have praised their customer service and quick delivery, ensuring that DIY repairs are made simpler and more efficient. While some minor issues have been reported, overall, AppliancePartsPros.com stands out as a go-to destination for those looking to fix their appliances with ease.

When you have no clue what your doing on a DIY do it yourself repair, its nice when the website actually directs you to just the part you need and has a DIY video that makes it easy and is also 100% accurate to what you will experience when doing the job.

I can't recommend this company any more than this. They should get 6 stars. Super-fast, even during Covid19 and everything spot on. Not to mention the best prices I seen -though price was not my first consideration this time. Information was.

Thank You AppliancePartsPros.com for doing business the old-fashioned way~!

We bought a gas washing machine but we use propane gas, so we needed a converter. We looked at all the large box stores and the appliance repair shops locally with no luck. A friend told us about you so we ordered the part. Ordering the part was so easy as we had help with every step. Even the instructions were easy to follow, as we are not appliance repair people at heart. The chat was instant with somebody to help. I can't rate the 800 number as we never had to use it because the chat was so easy and quick. My husband said replacing the part was easy enough he thinks he is now to be called an appliance repair man...

I found the web site by chance, when a friend's fridge went kaput. It said 24 HOUR TECH SUPPORT AND ORDER LINE. That was what was absolutely necessary, considering it was July and there was a full fridge and freezer. Extremely competent and helped me diagnose the issue OVER THE PHONE, then said if the part didn't fix the issue THEY WOULD REFUND MY MONEY! Word traveled fast and I have used them at least ten times. They will email schematics, help diagnose the problem and BEAT THE LOCAL APPLIANCE STORE PRICES by up to 50% on some items! And I get parts in max 2days from Fresno to So. Cal. No hesitation whatsoever in recommending them. Merry Christmas!

I received my part pronto. I wasn't sure if this would work on MY blender because the model wasn't listed, so I contacted support. They responded extremely fast and said that it would work. I received my product pretty fast as well.
The only complaint is that the instructions for removing the old part were kind of difficult for me, but I have never fixed anything before in my life and I have ZERO patience, so keep that in mind. I did YouTube it and found a better way to remove the old part. I got it off very quickly after that, replaced the new part, and, voila, my blender is now fully functioning. I was going to throw it away because I thought that, A, I wouldn't be able to find the part and, B, that I wouldn't be able to fix it on my own. I was so proud of myself. I will definitely look into doing more projects on my own, and if I need any appliance parts, AppliancePartsPros will be my go-to source!

I put the wrong city on my order and when it failed to show up, I called for an update. It was then I discovered that it was my mistake and the part would probably be returned to them. Meanwhile, I told them I would pay for another one since I didn'; t have time to wait on the first order. A very nice lady with a sense of humor suggested that we double check to see that the part was correct for my refrigerator. After I finally found the serial number and info she needed, she told me that indeed the original order was wrong and she was sure the new one was correct. I thanked her for being so helpful and assuring me that this time the part would be correct, she jokingly said, "Well, I thought if you don't know what town you live in, it was a safe bet that I didn't know which part to order" Shortly thereafter the new, correct part arrived and about a month later the part I order first was returned to them and they gave me credit for the return.

My refrigerator was getting a little warm and on inspection of my gasket, I realized the gasket was broken on the bottom. I looked online at different appliance parts vendors and the prices ranged from $38-$89, but, as I looked into each company's reputation for customer service only one stood out from the others. appliancepartspros.com had an A+ rating with the better business bureau and had the most consistent ratings for service. I also looked up their physical address and was pleased to see that their closest warehouse was located right next to Whirlpool. (Not sure if they are affiliated with each other). The part was around $60 with shipping and it arrived via Fedex within two days from the day they shipped it. I ordered it over the New Years holiday so they didn't ship it out for a couple of days. The part arrived well packaged and they did not bend it over to ship it, which would have required me waiting 24 hours for the gasket to return to normal shape before applying. The gasket installed in less than 5 minutes and works great. I would definitely buy from them again.

I had purchased an ice maker from AppliancePartsPros. I received the icemaker in its original packaging and installed it the very next day. Within 24 hours I had ice cubes falling out of the tray and it would not stop. It seems the shut off bar was malfunctioning. Although the thought of endless ice was tempting, I couldn't see how this would be a winning combination: endless ice but cleaning the cubes that would fall all over the floor when I opened the freezer.

Needless to say, I called the help line for AppliancePartsPros and spoke to a young lady. She asked several pointed questions about the issue. I explained my dilemma and she put me on a brief hold while she discussed the issue with her supervisor. She came back on the line and stated that they would be sending out a replacement unit. This new unit arrived in a couple of days and has been working like a champ ever since.

I am completely satisfied and pleasantly thrilled about the level of customer service that AppliancePartsPros provided throughout this situation. I cannot recommend them enough to anyone that needs replacement parts for appliances.

I have a bad habit of not taking time to write reviews when satisfied, but immediately writing a bad review when stiffed. I have decided that is unfair to the business and consumer so I will definitely be writing a review either way from now on. First good review ever written is for appliancepartspros.com. Read a lot of negative reviews on another site and mostly good ones on here. All I can say is ordering was a breeze and two day shipping was exactly that. Decided to give them a try after local parts supplier quoted me 98.00 on timer and 7-10 day delivery. Got it in two days from them for 68.00 Looks a little different from original, but same part number in GE packaging. Perfect fit works fine. Totally satisfied. Did not rate quality yet because even GE makes junk and only been installed two days. Will definitely order from them again. I will also write another review every time I order from them or anyone else. Only way to protect each other from con artist. So please any and everybody, you order or do business with anyone please write a review either way good or bad. Sorry so long winded, but needs to be said.

An amazing company best videos specific to your make and model I cannot say enough good things about this company. I wish all companies were this organized

Excellent company. I've used them for many years. Fair prices. Easy website to use to find any part you need. Videos on ow to install. I'd give a 6 or 10 stars.

Our 6-year old LG washing machine displayed a PE (pressure element) code on the day before Thanksgiving (with family arriving). I ordered a new element on Wed night and didn't expect to receive it until after the holiday. To my surprise it arrived on Saturday; I installed in in 20 minutes following the APP video. My wife now thinks I can fix anything. Thanks for jumping on this.

We had a great experience with this company! The part was ordered on a Wednesday and arrived on Thursday despite us selecting 3-5 day shipping. The part was also boxed well and appeared to be OEM.

I found this company online when I needed help repairing an appliance. Ordering and repairing the appliance was easy with their guidance. I have saved their information and will use them again in the future. It felt like I had someone with me during the repair process. The shipping was fast and the prices were good. I would highly recommend this company to anyone.

Within about 20 minutes of placing an order I realized I ordered the wrong parts. I called customer service to cancel the order. I spoke with Michaela. She said the order was already in process and she was unable to accommodate and I could send it back. I explained my concern and conveyed I knew she didn't have the power to do anything but was there any way she could transfer me to a supervisor. She did. I spoke with Curtis. I plead my case. He was very empathetic and kind. He said he'd refund my money and told me to send them back as soon as they came. I cannot believe it but he did exactly what he said he would. I was very impressed. Thank you to Michaela for listening and hearing me, transferring the call and also a big thank you to Curtis for following thru with hearing me and following thru.

I am a resourceful mother who is skilled at making repairs to save money. Over the years, I have relied on APP for various appliance failures, purchasing both parts and utilizing their fix-it guides. I have never encountered any issues with the speed or quality of part delivery. Recently, I came across complaints from individuals who expressed dissatisfaction with the delayed delivery of their packages during the Covid shutdowns. It is important to note that the shipping companies were not in control of the delivery services during this time. Many of my own deliveries from various sources were also delayed, but I do not hold the companies responsible for this. Even well-known companies were experiencing delays of a few days or even weeks. APP is an excellent company, and whenever I require their services every year or two, I am always pleased to find them at the top of my web searches. I simply wanted to provide a fair counter-argument. Thank you.

We ordered a part for our whirlpool dishwasher last year from APP, had no issues, and fixed our problem. Just over a year later, our dishwasher is broke again. We called APP for the new (different) part. Their customer service was so helpful! I called in a half-dozen times trying to find the right part, trouble-shoot, etc. I told them our error code and they helped figure out which parts were associated, how to test the parts, how to deduce what part was causing the fault. My husband found some information on the internet regarding similar fault issues, but a different solution from what APP said. I then called APP and talked to them about the alternative fix. They were patient and humble, never had a bad attitude with me or had a "you don't know what you are talking about" attitude. Their tech support was so awesome, I can't say enough about how pleased I am. The final customer service rep I spoke to even emailed me instructions on how to test the electronic parts for continuity so we could verify which part we needed for the fix. (We didn't want to order the wrong one!) She also found the motor we needed sold on its own (not in an assembly), and confirmed with a tech that it is compatible with our dishwasher, even though it isn't listed as compatible on their website. (She is taking steps to correct that on their website.) Originally, they tried to sell me an assembly which included the parts we bought last year and said the motor I needed this time was not sold separately. So I started shopping other parts dealer sites to find just the motor and save money. We DID find other parts dealers had our part CHEAPER, but because of their fantastic customer service, we decided to go ahead and order from APP.

I ordered a part on Saturday for my dishwasher. Within an hour of ordering it, I was able to fix the one I had. I called customer service, but, despite being during the hours on the website, the office was closed. I then sent an email through their "contact us" portal asking that the order be cancelled, again, within an hour of ordering.

I received a notice that the a shipping label was created for the item today. Understanding how shipping works, and being fairly certain that the item had not actually shipped, I called customer service to cancel the order. Customer service told me that the item had already shipped, despite my calling within 5 minutes of the label being generated. They also denied locating my email sent on Saturday.

When I asked if I could just return the part, I was told that I would have to provide the model number and serial number of my dishwasher. I fail to understand how a serial number of my particular dishwasher could be necessary for returning a part with a part number. I am not even sure it would matter whether or not I actually had a dishwasher. The part number is the part number.

Well, they successfully collected $17 to have an unhappy customer. Strange business model.

I purchased a new upper grille for my whirlpool microwave but it was the wrong color. Called them back to return it, no problem except! They would not pay the return fee, Okay! ISo I thought I would pay the return fee, wrong! The part had cost me $48 the return fee was $38. So, they must get a better deal on shipping than me. I put the wrong color grille on, looks bad but oh well. So, the point of me taking the time to write this review is, if you need to buy a part online use Amazon, Google Express or check with the seller to guarantee they have a decent return policy.

I bought two water filters from the company www.appliancepartspros.com. I was really disappointed, ‘coz they took money, but after 4 days I decided to cancel my order, ‘coz my friend advised me to buy from another company. I was sure that they would return money back, but these scammers refused and started to ignore me. It was mentioned on the website that they promised 100% money back guarantee. So be careful if you use this company’s services or leave comments if you have horrible experience with this seller.