HDFC Bank Personal Loan / ecs failure
I have a personl loan with hdfc. But my ank is obc every month theare deducting tru ecs from last 2 years. But thismont their ecs got rejected and they called me for the payment. Balance is ther in the account. As I enquired at obc, I came to know that th ecs got rejected due o som connectivit problem between banks, and all he ecss for eery bank which came to obc got rejected. Then all those banks re-submitted their ecs's and encashd their emi's.
But this hdfc pople are pressing me o pay at their counter other wise I will become a defaulter. They are making dozens of calls to me.
I explained the situation to them, they are not ina mood to understand or hear u. They say that it is our responsibility to see that the ecs gets cashed. Atually it I not my problem, the cash is lying in the account it the inability of hdfc to encash tru es, moreover they are blaing us.
If so, whydo they tae ecs, then what is their role.
I think they have to gather information from rbi or obc for the rejection of ecs. They want to put all the blames n the customer.
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