India - 400013
I had bought my Tata Safari (Pearl White) (DL 3C BB 1638) in the 2nd week of May which got stolen from the designated parking lot in front of my house 10 days back..
It took me 4 days to get the FIR lodged. The police themselves has a very lacklustre attitude towards the entire exercise..
They dont think twice, when they say that "Bhai saab, yahan hur din itni gaadiyan chori hoti hai, aap kyu pareshan hote ho.. Jao baitho aa jaana 2 months baad, non traceable report le lena aur insurance claim ker lena".
Just want to mention here when someone buys a car he/she is emotionally attached to it. We from middle class family buy a car after lots of homework and all due diligence done on financial part..
Here I had taken car loan from HDFC Bank Limited who is again asking to pay a hefty foreclosure charges of 6%. As per them they are not concerned of what happened to vehicle but just concerned with the money. Even after telling them that it would be a forced fore-closure as I would not had for-closed it if been using the vehicle.
In this case the car is stolen and I am forced to closed it once get money from the insurance company and that too after a long wait of 3-4 month's time.
Even after the car is stolen, I honoured my EMI cheque and did not let it bounce.
Now my question is:
1. Why should I keep paying the monthly instalments when I am not using the product and have informed all the concerned authorities ie Police, Bank and Insurance Company?
2. If from the Day-1 the risk is covered by the Insurance company then why am I forced to clear my monthly instalments? Is not this the Consumer Rights Violation??
3. If it takes 4 months for the insurance compant to clear the money then why should I be held responsible to pay the interest amount till that time?? It should be the Insurance company's liability..
Please help and suggest me on this...
I have a complain regarding my interaction with one of the phone banking representative.
I had some queries related to net banking and as I received a message from bank, stating that for any assistance I can call up Phone banking, but when I called, Ms. Ritu picked up the call and was really rude and not at all ready to help. It seems to me as if she just wanted to avoid the call or wrap the call asap.
The lady was not ready to register my complain regarding the activation of Net banking feature and simply asked me to wait. On asking her till what time should I wait she got irate and offered me to talk to her supervisor. but instead came back and registered the complaint.
Comlaint Number: DEL 092110
Representative Name: Ritu:
Then when I asked for the supervisor, Ms. Preeti took the call
Hi human helpers, My name is sumeet kumar thakre... I used to work with wipro ltd. , I have received a...
Actually I used my atm card of bob bank in hdfc atm center mansarovar jaipur (Patel marg) with request of withdrawl of rs 5000 / on 19th may but cash was not received by me and the amount is debited in my account I have make a complain against this in bob and now m requesting u to solve my problm and return my cash m a student plz consider my reqest as soon as possible my contact no.
Dear sir, My hdfc bank debit card no is [protected] and sb nre a/c no. [protected] (vijay kumar...
Whoever wants to apply for a car loan M.ASOKKUMAAR
I am from CHENNAI and I applied for a used car loan in HDFC bank 23 days ago (they told me the loan will be sanctioned in 4 days). All the requested documents were given to them and the verification process began (thats what they told me than). After 2 days one of their executives came home for address verification and took all the details and they came to my office and did all their verification stuff. They told me they required additional details which i provided them. They also did the car evaluation stuff. After that for 5 days thye kept telling me that the credit/risk team is doing another verification check and they needed a guarantor, which i provided. They have called me over 20 times for a verification check. AFTER PASSD LONE AFTER TWO DAY CHQ RECIVED 13.06.2009 TILL TIME ALL SO RC BOOK NOT REVICED IAM PURCH FROM CUSTOMER HOW DAYS WAITING PAY MENT U ALL SO THINKING
MY INSURANCES 05/07/2009 NIGHT FINESHED BEFORE 4/07/2009 RECIVED RC BOOK BUT NOT VERY SERICES ISSU MY CELL NO [protected]
This is regarding my HDFC Credit card [protected]).
I lost my card on 27th Apr 2009 and it was misused for Rs. 13, 685, with in an hour i called to customer care and blocked the card.
One of HDFC executive called for the Transaction (Rs.13, 685) confirmation, i confirmed saying No, i didn't done the transaction.
On the same day i file a complaint in HAL Police Station, Bangalore and i filled the Dispute Form and did Fax ( Both Dispute Form and Police Complaint Form) on 28th Apr 2009.
I received a call from HDFC investigation department and they also confirmed saying the card was used by some other guy, they inquired in the shop where the transaction was happen.
I received this Card three weeks before the Card lost and this is the first ans last transaction happen.
HDFC customer care guys are harassing me for payment.
They took more than three days for providing the transaction details and unable to provide shop details from where the transaction happen.
I have requested to create an security account with hdfc bank, madipakkam branch, chennai. I am an nri staying in singapore. If I send thru post, they used to convey the message from bombay office "they never receive the documents". This time I personally submitted to the branch on last nov 2008. I have been following up with them for the account status.in march I got a answer from the bank "the forms which I personally submitted to the branch is missing". Somebody named "ganesh", zonal manager for south called me on this issue and stated that this is quite normal in hdfc bank and they want to sign again one more documents. I really felt ashamed on the service provided by them. Is somebody knows how to proceed legally?
I am an NRI working in a senior level in the Kingdom of Saudi Arabia. I send Rs.60000 via electronic transfer from Al Rajhi Bank at Jubail on 01.03.2009. When I checked, I came to know from the HDFC bank authorities that the money is credited in my account (SB A/C No. [protected], at Kalamassery Branch in Cochin, Kerala) on 02.03.2009 but it had been reversed back to Al Rajhi bank on the same day as per them. When I checked with the Al Rajhi bank authorities, they confirmed that the money had not reached them till now and they have registered a complaint against the same also.
I am registering a complaint here by and I am disappointed with your bank’s performance and want to know that how the money can be reversed after crediting to the account. Also due to such happenings our faith in your bank is deteriorating day by day. Also I want to point out that two of my cheques to your bank might have got bounced by now due to the problem and you might have debited the demurrage promptly by now. We the customers are not only loosing the money but also have to go through high tension due to such incidents. It is not at all good for a reputed bank like yours which claims to be customer friendly.
Expecting an immediate reply and solution,
Manoj Chandrasekharan Nair
Mob. No. [protected]
I have HDFC bank home loan from last 2.5 yrs. Right now as every bank have down their interest rate which is around at 9 %. But HDFC bank still charging me 11.75% of interst rate.
Therefore I called their CCE & asked my query like why they are charging this much of higher interest rate for a old customer.
On this I got reply as I can decrese this interest rate by paying 0.5% on the principal outstanding amount. so my query is why bank is asking to customer to pay an extra amount for decresing the interest rate ? Why should I pay any extra amount for this ?
Also ... Initially bank offered me home loan & it was based on my monthly income & other related things. But as of now when bank is incresing their interst rate then why they are not considering the economical condition of their customer. This will not remains same all the time.
Please consider my complaint and do the needful.
Thanks & Regards
Want to warn all people in Dubai and other emirates of UAE not to open an NRE account or NRE fixed deposit account with any local representative of the HDFC bank in Dubai. I did that, and later on discoveredthat wrong signatures are registered with the accoutn and somebody has signed fake signature change forms. On questioning I was told that the boys do this somtimes and there is no problem with it!
They are completely ignoring the standard and safe banking parctices and doing all kind of irregular transactions for some purposewhich might not be legal.
For some reason my netbanking got blocked and when I spoke to the customer care executives they told me that it was blocked due to a request given by me. Can u imagine how absurd that is? In fact the customer service exec asked me if it had to be done and I said no. Now I am out of the country and not in a postion to make any sort of cash transfers online. What bothers me is that even after committing such a blunder they have the audacity to tell me that its going to take another 7 days to reset and recieve the new password. All this while I always thought that it was a great bank. This experience has completely changed my opinion. In fact I believe that ICICI seems to have an definite edge over them.
I have NRE Account with HDFC, recently Rs.40, 000.00 has been withdran from my account fradulently, I got withdrawal alert on my e-mail and I called up to HDFC Bank-Mumbai to ask about this withdrawal, at first no body was giving me proper response and almost half an hour i kept on calling from Dubai to Mumbai by my Mobile and landline, at last I got somebody to reply and he infomred me that through my 'Debit Card' which is given by HDFC bank, cash has been withdrawn and somebody has purchased materials from some shop, cash has been withdrawn by ATM machine in Russia, I imediately same time asked customer service staff to block my debit card.
How can it be possible that anyone can withdraw money cash in Russia ? whereas I am here in Dubai, U.A.E. with my Debit card which is underlock and key. I have not been to Russia any time, even I have not given my debit card to anyone even to my wife so far to use it.
My Complain no. with HDFC is [protected] and enquiry ref. no.
Can anyone help me to get my money back to my account ?
I am looking for Indian government to interfere in this matter, I need RBI interference to this matteril, I want this matter must be interfered by bank associations in India and abroad.
I need assistance of a lawyer who can fight with my complain case.
This must be done by following things :-
a)Either HDFC computer syster has got error or
b)Some body has breached HDFC security system or
c)This is done in association with top employee of the company or
e)This is done with full knowledge to save some body in the bank.
f)Or This sidone to save to the bank from finalcial crisis and they are choosing NRI so that they will not complain to the right institution.
g)Or HDFC security system is not proper .
Who can be responsible for the above things, only HDFC not a customer like me.
I need help from all the quarters to stop fraudulent activities of this kind of bank.
I am fully sure that HDFC is fully involved in this kind of activities.
I am not going to leave any stone unturned to get my money bank. HDFC has to pay my money back.
Please help me if you can on my e-mail ID [protected]@yahoo.com, My name is Rajesh
I really feel insecure to have account with HDFC.On 06-Sep-08 Rupees 2300 withdrawn from my account. But i didn't even go to ATM that day and i hold my card. Phone inquiry says i withdrawn money from an ATM. I don't know how can i get my money back... HDFC shows like they are not responsible this!!!
This is inform every one in Delhi phone.no. 011-[protected] hdfc credit card collection. How hdfc credit card payment collections work when Ur hospitalized and u pay after due date, they abused on phone and ur staff(who ever picks the phone) and even threatens u to tarnish Ur image and spread rumors in Ur neighborhood calling every one saying vague/misleading things that u own them a lot money in lacs, even when u don't own them money.Even u always pay on time.
They abused on phone many times to our neighbor & threatens them, ask them to call you. They have the worst person employed in hdfc card collection the girls are worst men too, they just don't listen to any one just threatens and keep calling and abusing every one. At last fed up with harassment and calls i made a complaint to hdfc website and FIR to the police station. Then these calls stopped.
This is the worst ever experience... in my life. I WILL NOT TAKE ANY SERVICES FROM THIS BANK -- HDFC BANK!
If u have the same experience let every one know!!
I applied for the personal loan with HDFC bank. At the time of application i was assured that loan will be sanctioned within 7 days and fund will be transfered to your account. After 20 days of Application HDFC bank employees are unable to process the loan and still don't know the exact status of the loan.
I owed Rs 55000 in Nov 2006 and there was a dipsuted transaction of Rs15000 on my card for which HDFC did not credited the amount to Merchant Account, and there after I kept paying the min amount which already closed to Rs 50000 until now and requested to remove the 15000 transaction and send the clear statement to me so that I will clear the complete outstanding. They said they need my signature to rollback the transaction and I've sent the letter, But they never rolled back that and keep adding finance charges for that amount as well.
In meanwhile agent was collecting the payments and agreed for Rs11000 final settlement, but when I called back they said they did not talk to us at all and they dont know.
On Aug 16 HDFC Credit card Collection department has transfered RS 64671.81 from my HDFC savings account without my concent and authorization from me and they made my saving account to zero balance.
I am planning to bring up this issue to Media and as well proceed legally for transfering the funds without my concent, so that this will not repeat to any other customer.
THERE IS NO SECURITY FOR THE FUNDS IN HDFC SAVINGS ACCOUNT.
HDFC CREDIT CARD IS CHEATING...THEY ARE GETTING HOLD OF SAVINGS ACCOUNTS...
I transferred 4000GBP from UK to my NRO account in HDFC india. It has been about 10 days and the money has still not reached my HDFC account in India. After emailing quick remit and hdfc bank and also using phone banking there has been no luck. Nobody can seem to find out what is happening. To top all this quick remit do not have a phone no where they can be contacted, there is only an email address on their website and when you send an email you get back an automated reply.
I am still chasing hdfc and escalating further to resolve this.
My Name is Anand Mehta. I have purchased a bunglow @ Talegaon - Flora City (Namrata Developers). For the same I required a housing loan for amount 15 Lakhs only. In the same premises @ Talegaon there were some advertisements of HDFC. Also the Owners & Marketing team of Flora City suggested & recommended to go with HDFC as many other purchasers also went with HDFC for loans in their premises.
Thus with their help I came in contact with Mr.Rahul Hoshing of HDFC (Pune) . I spoke to him several times to understand the system & also then met him finally in March 2008 @ Talegoan Site office .I submitted to him, all the required documents, letters, photos, etc, initial cheque in favour of HDFC (Cheque Number : 228942 dated 18/03/2008 for amount 12836/- drawn on Indian Bank, Andheri West Branch, Mumbai). On submitting he confirmed to me that he does not require anything from me now as all the required has been received by him. He informed me that some one from HDFC will call/visit for verification & then the payment will be done immediately.
Till Date (almost 5 months !!) no one from HDFC has called/visited for verification.
I have atleast followed up 20 -25 times with Mr.Rahul, but always he says that he is sorry & will do the needful. This has not happenned till date. Meanwhile I was fed up & decided that I do not want a loan from HDFC anymore since there was no seriouness/positive response from HDFC people .Thus I got the cheque stop payment done in my bank & was then following up for the return of all the required documents, letters, photos, etc, initial cheque in favour of HDFC, etc etc .
Then I got Mr.Ajay Davare's reference - Mr.Rahul's Senior manager of HDFC @ Pune Branch. From past 2 months I am following up with him also, but always he has a sorry face & tells me that he will call me. From past 2 months, not a single time, has he called me. Mr.Ajay once said that everything has gone to Mumbai Office & now he is unable to get the same. This is RIDICULOUS. Is this the way the customers papers/important/private documents are held/managed ??
The losses I have incurred because of the pathetic way of working by your (HDFC) people :
a) Non Timely payment - the owner was after me for payments & I was in no position to pay the same from my side.
b) My name & reputation went for a toss because HDFC did not pay on time.
c) Interest Loss - I had to manage the required funds from other sources & thus I had to pay more interest than HDFC.
d) Infact I am not even getting any I.Tax benifit on housing loans.
e) Mental pressure / Financial burden / Stress / etc.
For the above, I have two demands :
1) Return each & every thing which I had submitted to Mr.Rahul in March 2008. Witnesses are Flora City's Marketing Manager -
Mr.Deepak. I have a copy of Mr.Rahul's receipt of all documents.
2) Compensatory Payment to me from HDFC for loan amount's 20 % => Rs.300000/- (Rupees Three Lakhs Only)
Please treat this as urgent & serious, do not force me to go to the press/consumer forum/civil courts/etc. I am tired of following up with HDFC.
Awaiting your reply to this mail Urgently.
Thanks & Warm Regards
Let me share the recent bad experience with HDFC bank.I have an NRE account with HDFC bank... last month I had a requirement of a cheque book and i applied for a fresh cheque book online through netbanking. I got a message that it will be reached within 4 days to my kuwait address. I kept on waiting for 7 days and when I tried to contact HDFC people. The people were lazy like anything... no nodal officers or nothing... after lodging the complaint, I received a notification that my request will be attended in 7 working days... how rubbish... Then the NRI dept people told me that they have dispatched the chequebook by registered post and If I have not received it yet then I should apply a new one... they cant track their post in which they sent the 1st cheque book... Then I applied the 2nd cheque book and similarly the 3r... Till date I have not received any cheque book and its been 30 days...
I am surprised to c this... no body takes the responsibility... and they are just sending me the mails with their normal format of " we regret " "we regret" also for any service like change of address, NEFT/RTGS... the NRIs need to send a written application while other banks give this preactivated... I must recommend that never ever go to HDFC bank for NRE account... they people wont even call you no matter how big is your complaint.