HDFC - Bangalore / unnecessary delay in personal loan processing and unprofessional handling of verification process
I hold a salary account at Kasturba Gandhi Marg, Bangalore, India. I am working with Unisys Global Services-India, Purva Premier, 135/1, Residency Road, Bangalore-560 025 since Sep 2006 and my account no. is "[protected]" .
I had applied for a personal loan for Rs. 1,00,000.00 (One Lakh Only) in mid January 2007.It took HDFC more than a month's time to process my application and even on 20th Febraury'07 the status still remains uncleared.The excuse they gave me was that I had not provided them with enough details on my residential address in Bangalore and due this they had not been able to process my application. If the banking professionals are not able to locate a house in a posh locality like Indira Nagar in Bangalore (the address was the same as given on the Rental Agreement) and still they could not locate the house even after my giving them proper guidance to the route to my house. It is certainly not my mistake.
The best part is even after they had visited my house after I had to personally escort their representative on 17th February 2007. Even after their physical verification of my residential address at No.3,Appaiah Reddy Palaya,Double Road, Near ESI Hospital, IndiraNagar, Banagalore-560038 I again get a called 19th Feb'07 from HDFC Bank wherein another executive calls up saying he is from HDFC and is in Indiranagar and would like to visit my house for verification. This made me lose my temper and I replied stating that I am no longer interested in any loan from their Bank and they should stop bothering me, since it was probably their 25th call to me asking for verification.
Its really sad to know that a Bank like HDFC verifies so many details on a loan application for Rs One Lakh that they even went for physical verification at my Permanent address where my parents stay (Delhi: 20/67, Lodhi Colony, New Delhi-110003) and made lot of inquiries about me that they even asked questions like " How many rooms are their in the house". Believe me legally also till my parents sign any documents no company can compel my parents to make payments on my behalf (so the exercise was useless I think) . HDFC considers UNISYS Global Services-India a good company and since I had asked a loan for just One Lakh ( keep in mind that my Gross Pay Package at Unisys is 4.75 Lakhs and the monthly take home salary is around 36,000/- .) I do nopt see any reason why it took them more than one month and even than they had not approved my loan.
The had literally harassed me making calls to me, asking me to fill their application forms again and again. Giving verification calls. They even went to the extent of asking for my MBA certificate. (I have no clue what does a bank has to do with an applicant's educational certificates which only your employer needs).They had my salary slips of Unisys, my experience certificates, my appointment letters of places/companies I had worked at. It was really a painful ordeal for me dealing with HDFC for a small amount that it has made me so irritated that I finally decided to bring this process to an end by asking the Bank that I am no longer interested in their loan ( On 19th Feb'07).
Believe me it was the most painful experience I ever had with any bank.
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