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Greyhound Lines / delayed bus

Carrollton, TX, United States
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I purchased my dad's ticket from Shreveport to Dallas. October 24, 2018 12:25 leaving Shreveport. A 3 hour bus ride that turned into a 6 hour ride. I paid for the non-stop service, so how does that happen? Now because of this delay, it has delayed my travel plans to a meeting that I have. The bus was also 3 hours behind schedule and this isn't the first time. I'd like a refund and a credit towards a future ticket.
Thank you.
tanya.[protected]@ymail.com

Ta
Oct 24, 2018

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